Hotline for housing and communal services in Moscow - dispatcher's phone number

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• 8(495) 777-77-77 unified information service of the Moscow City Hall;
• 8unified control room for housing and communal services;
• (495)238-3741 intended for citizens to address issues related to capital repairs.
• (495)629-1582.created to contact owners regarding elevator repairs and roof damage;
• (495)681-0549; 7367 specialist responsible for repairing and cleaning city streets.
• (495)681-2054 calls to the number record problems regarding heating issues from the Moscow Housing Inspectorate;
• (495)662-5050 24 hour number. The operator receives complaints from owners related to accidents on heating networks.
• (495)613-3308 Moslift.
• (495)613-3308 this number was created to solve problems arising in connection with poor-quality cleaning of local areas;
• (495)699-4147 on issues of construction near houses and noise at night.
• (495)650-5055 Department of Urban Construction of Moscow.
• 8(499)788-1646 This number was created to receive wishes from owners aimed at improving the work of public utilities. Foundation "Communal Culture of Life".
• (495) 620-27-60 on cleaning city roads.
• 8(499) 763 34 34 24 hour number. Created to consider claims from citizens related to the work of Mosvodokanal.

The work of public utilities often causes complaints from citizens. Some choose active actions and begin to write complaints to the appropriate authorities. And others, for one reason or another, continue to remain inactive. This is due to the lack of free time to visit government institutions. But not everyone knows that contacting the housing and communal services hotline in Moscow is no less effective than a complaint to the head of a certain department of housing and communal services, transmitted to his reception.

For your information

Complaints can be either individual or collective. At the same time, collective appeals have more weight for employees of government agencies and decisions on these claims are carried out much faster.

When can I call the housing and communal services hotline number in Moscow?

The housing and communal services hotline for receiving claims from property owners in Moscow is open 24 hours a day. Owners can convey their wishes at any time convenient for them, regardless of weekends or holidays. The operator will record the request and redirect the solution to the problem to the employee who is responsible for a particular area of ​​housing and communal services in Moscow.

Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

Unified telephone number of Moscow dispatch service

The Moscow Housing and Public Utilities Unified Dispatch Center will also help in situations where the apartment gets cold during the heating season or there is no hot water, but contacting the Management Organization has not yielded results. Specialists will help you call the emergency service assigned to your house address in Moscow. According to sanitary and hygienic standards adopted in Russia, the temperature in the living room should be above 18 degrees, and hot water - not lower than 60.

Moscow City Hall hotline 24/7:

8

All you have to do is call this number, and the dispatcher will figure out who to refer the person to with their specific problem.

Line operators will inform callers about issues related to the housing stock, improvement of the city or a particular territory, as well as other services provided by the department.

Housing and communal services hotline specialists accept calls: Monday-Thursday from 8:00 to 17:00, Friday from 8:00 to 15:45, break from 12:00 to 12:45. Saturday-Sunday are days off.

Information and reference service for the provision of public services:

+7

Direct telephone number of the Moscow Government with city residents (from 9:00 to 16:00 daily, except weekends and holidays):

+7

• How to call a plumber from the housing office at your place of residence in Moscow: You can leave a request and call an electrician, plumber or other specialist using the Moscow State Services mobile application, which is available in the App Store and Google Play. You can also contact the EDC operator by phone: +7 (495) 539-53-53. “The main advantages of using the EDC to call a specialist are convenience, quality, control and guarantee of the work performed.
• Where to call if the elevator is not working: You can consult on problems related to the operation of the elevator by calling the 24-hour Moslift hotline: +7 (499) 755-01-01. It will be easier for busy Muscovites to describe the problem on the Our City portal. Users can complain about a faulty elevator, lighting in the cabin, and also report a delay in replacing the elevator, poor quality work, or that the elevator was not replaced at all.
• Where to complain about housing and communal services in Moscow (hotline): Dispatch services for housing and communal services in Moscow work around the clock and you can call them on the hotline +7 (495) 777-77-77 to leave a request.
• Where to call in case of a power outage: You can contact the Ministry of Emergency Situations number 112 or call the emergency dispatch service that services your home.
• Where to complain about the housing office in Moscow: For complaints, there is a hotline (from Monday to Thursday - from 08.00 to 17.00, on Friday - from 08.00 to 15.45). On weekends, you can send a letter through the department’s electronic reception desk on the mos.ru website. Just keep in mind that you need to complain about snow and icicles on the roofs of residential buildings to the management company, but in the case of administrative buildings, OATI will help. Call the property manager. Recently, management companies in Moscow have been looking for new ways to interact with residents.
• How to find out the phone number of the management company at the address of the house: To find out which management company services the house at the address in the first way, you need to: Go to the web resource “Housing and Communal Services Reform” - www.reformagkh.ru, go to the “Housing Fund” section, enter the address of the apartment building in the search bar and click the “Find” button
• Move the mouse cursor to the address in the search results
• On the left side panel there will be a list of sections
• The window that appears will display data regarding the management company: address, contact phone number and website

What questions can you ask?

When contacting the housing and communal services hotline in Moscow, owners can receive answers to questions such as:

• heat payment systems with a common house meter installed and in its absence;
• whether the loggia and balcony are included in the heated area of ​​the apartment;
• who and at whose expense should maintain the satisfactory condition of the road surface in the local area;
• how often solid waste is removed and who is responsible for the cleanliness of the site with garbage containers;
• is it legal to increase tariffs for certain services;
• is it legal for utility services or management companies to refuse to provide certain services to homeowners;
• is it legal to terminate the provision of certain services by employees of the management company;
• Etc.

Attention
The housing and communal services hotline in Moscow helps citizens solve both global problems and minor difficulties that arise from the dishonest work of utility workers.

How to call the dispatch center at a house address in Moscow?

Expert opinionAliceLawyer, MoscowThere is also a unified dispatch center (UDC) in the city of Moscow - telephone number:

By calling there, a citizen can explain the problem (lack of water or heat in the apartment), then he will be referred to specialists of the required profile.

However, if you need to find out the contacts of the dispatch service at the address of the house, then you need to use the service https://dom.mos.ru.

Having visited the “Moscow House” website, you need to enter your address into the search bar, selecting the “learn about the house” tab.

Next, the monitor will display information about the building, including the management organization (its name is highlighted in blue in the line).

By clicking on it, the user is shown additional information about housing and communal services, including address, reception hours and telephone number.

Housing and communal services hotline numbers in Moscow

A single telephone number has been created for Moscow residents, by calling which you can receive complete information on an issue of interest or voice complaints about utility services. For maximum convenience of citizens, there is a single telephone number for the Moscow Mayor's Office. The operator will give answers to questions about the functioning of state public utilities, and will also tell you the telephone number of the official responsible for a particular area of ​​public utilities.

8 is available for citizens . But there are also housing and communal services hotlines in Moscow designed to solve problems with hot or cold water supply, electricity, heating or sewerage. It is enough to call one of the following phone numbers 8 or 8 (495) 681-05-49 and tell the dispatcher the problem that has arisen, so that utility workers will immediately begin working to eliminate it.

There are also special housing and communal services hotline numbers in Moscow:

• 8(495) 777-77-77 unified information service of the Moscow City Hall;
• 8 unified control room for housing and communal services;
• (495)238-3741 intended for citizens to address issues related to capital repairs.
• (495)629-1582.created to contact owners regarding elevator repairs and roof damage;
• (495)681-0549; 7367 specialist responsible for repairing and cleaning city streets.
• (495)681-2054 calls to the number record problems regarding heating issues from the Moscow Housing Inspectorate;
• (495)662-5050 24 hour number. The operator receives complaints from owners related to accidents on heating networks.
• (495)613-3308 Moslift.
• (495)613-3308 this number was created to solve problems arising in connection with poor-quality cleaning of local areas;
• (495)699-4147 on issues of construction near houses and noise at night.
• (495)650-5055 Department of Urban Construction of Moscow.
• 8(499)788-1646 This number was created to receive wishes from owners aimed at improving the work of public utilities. Foundation "Communal Culture of Life".
• (495) 620-27-60 on cleaning city roads.
• 8(499) 763 34 34 24 hour number. Created to consider claims from citizens related to the work of Mosvodokanal.

What to do if the apartment becomes cold or there is no hot water?

The Moscow Housing and Public Utilities Unified Dispatch Center will also help in situations where the apartment gets cold during the heating season or there is no hot water, but contacting the Management Organization has not yielded results. Specialists will help you call the emergency service assigned to your house address in Moscow.

According to sanitary and hygienic standards adopted in Russia, the temperature in the living room should be above 18 degrees, and hot water - not lower than 60.

Accordingly, if during the cold season the temperature in the room is below normal, residents have the right to complain to the housing and communal services and even sue (if there is no result).

Contacting the housing and communal services help desk in Moscow online

You can express your complaints about the work of public utilities on specially created portals. Some of the most famous were RosZhKKH, Uprava, and Our City. The user needs to select the most convenient one, register and provide the necessary information. To make your appeal as effective as possible, lawyers recommend carefully filling out the form posted on the website. A clear formulation of the problem allows the complaint to be redirected as quickly as possible to the specialist responsible for the given area of ​​the public utility service.

For your information

Most portals provide the ability to attach photographs of the problem area to give the most complete picture of the existing problem. After posting a complaint, officials are required to give a written response to citizens’ complaints no later than 30 days.

Online housing and communal services help allows you to:

• Get complete information on the existing debt of residents of Moscow and the region.
• File a complaint about the condition of the road surface, untimely removal of solid waste, improper operation of the management company or homeowners association.
• Citizens can also voice their complaints about the technical condition of elevators, low temperatures in apartments during the heating season, lack of hot or cold water, power outages, etc.

Contacting the housing and communal services help desk in Moscow online gives citizens the opportunity to receive professional assistance in explaining the legal aspects of a particular situation. For example, in the absence of communal heat meters, owners are required to pay the full cost of the first and last month of the heating period. And it doesn’t matter how many days the heat was supplied to the apartments.

When should you contact the dispatch center?

Housing and communal services dispatch services should be contacted if:

• the heating in the house was lost during the heating season;
• water and vapors are found in the basement;
• there is a specific smell of unexplained origin in the apartment or on the staircase;
• Rodents (rats, mice), cockroaches were found.
• the door to the attic is faulty or broken;
• no cold or hot water;
• neighbors “drown” the apartment;
• The plumbing is faulty.

If you notice smoke in the stairwell, the first thing you need to do is call the fire department (if you smell gas, call the gas service), and then call the housing and communal services service. Delay can cost your life.

Regional housing and communal services hotline

For residents of settlements in the Moscow region, there are uniform housing and communal services hotline numbers. But often the problem can be solved at the local level by contacting the administration or directly to the head of the city. Below are telephone numbers of housing and communal services hotlines that will allow you to quickly transmit information. Experts recommend contacting them during business hours so that employees can deal with citizens’ claims as quickly as possible. If there is a need to submit a complaint after the end of the working day, then you should contact the hotline of Moscow and the region, which accepts complaints from citizens around the clock.

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