Citizens of the Russian Federation complaining to the law enforcement system is a fairly common situation in everyday social and civil life. Every member of society wants his guarantors of constitutional rights to be respected, preserved and protected within the framework of laws. And in case of non-fulfillment or infringement of the rights and laws of the Russian Federation, the responsible persons must be held accountable to the fullest extent of the established legislation.
Unlike other bodies monitoring the implementation and compliance with the Constitution, the prosecutor's office allows cases with serious legislative violations to be considered. You can always submit an application to the prosecutor's office if you have become a victim or witness of a violation or failure to comply with laws.
Subordinate institutions
- Prosecutor's Office of the Central Administrative District
- Prosecutor's Office of the Northern Administrative District (NAD)
- Prosecutor's Office of the North-Eastern Administrative District (NEAD)
- Prosecutor's Office of the North-Western Administrative District (NWAD)
- Prosecutor's Office of the Eastern Administrative District (VAO)
- Prosecutor's Office of the Western Administrative District (JSC)
- Prosecutor's Office of the South-Western Administrative District (SWAD)
- Prosecutor's Office of the Southern Administrative District (SAD)
- Prosecutor's Office of the South-Eastern Administrative District (SEAD)
Features of filing a complaint
It is acceptable to submit documents to the prosecutor's office of the Moscow region or a similar authority in another region if the citizen lives in it. The application is usually made to the authorized body located at the place of residence.
The action is carried out through the department’s Internet portal. A person will save himself from waiting in queues.
You don't have to make an appointment. To use the service, you only need to have a device with Internet access.
Practical advice: It is additionally recommended to prepare an evidence base. Documents must be provided in electronic form. To do this, the papers need to be scanned. Photographing documents is acceptable, but quality must be monitored. If it interferes with assessing the authenticity of a paper or understanding its contents, the document will not be considered. Therefore, it is better to use a scanner.
The prosecutor's office reviews several types of applications at once:
- general;
- to corruption;
- for non-compliance with the rights of an entrepreneur.
It is acceptable to submit the relevant document personally to the prosecutor.
Where to complain about the Moscow prosecutor's office
A complaint to the prosecutor's office is written if your rights are violated as a result of actions (inactions) of government bodies or an official.
You can contact any division of the prosecutor's office; if the issue is not within the competence of this division, the complaint will be redirected. However, if you are dissatisfied with the work of the prosecutor or have noted violations in his actions as an official, then you can appeal his actions (inaction) only by contacting a superior prosecutor, i.e. to the Moscow City Prosecutor's Office.
At a personal reception
In law enforcement agencies, personal reception is carried out by authorized employees (as a rule, prosecutors on duty), who are required to consider applications from individuals, which does not exclude the possibility of participation of representatives of other departments, if necessary to study the current situation. At the same time, certain categories of citizens enjoy priority right to visit, if this applies to cases provided for by the current law (this opportunity is provided to veterans of the Great Patriotic War, disabled people, pregnant women, visitors with minor children).
A citizen has the right to contact the structural unit of his federal district, guided by the information posted on the website page https://www.genproc.gov.ru/contacts/map/?DISTR=&SUBJ=. Here he will find up-to-date information about the reception schedule for authorized employees and the procedure for making a preliminary appointment. So, for example, in Moscow, citizens are received at the address: Krestyanskaya Zastava Square, building 1 on weekdays from 9.00 to 18.00, and on Fridays until 16.45 (lunch break from 13.00 to 13.45) without prior registration on a first-come, first-served basis.
At the reception, a citizen must present an identification document, and, if necessary, hand over a correctly executed presentation document, which gives him the right to represent the interests of the victim (if he cannot or does not want to personally communicate with law enforcement officers).
The content of the oral statement is entered into the registration book or into a special database, and if the stated facts do not require additional study and verification, then, with the consent of the visitor, he can be given an answer orally (clarifications of the provisions of the current legislation can also be given).
If the information provided is not enough to make a decision or it is not possible to understand what the essence of the issue is, then the prosecutor conducting the personal consultation has the right to offer to fill in the missing information and explain how the application should be submitted.
In addition to an oral description of the situation, the visitor can submit a written document. A mark is placed on it indicating the source of receipt (“from a personal reception”), after which it is registered and accepted for consideration on a general basis.
Important! At the request of the applicant, a similar acceptance mark can be placed on the second copy of the complaint, which he will keep with him to confirm the fact of contacting the prosecutor's office.
Samples of complaints to the Moscow prosecutor's office
- Sample complaint to the prosecutor's office regarding refusal to initiate criminal proceedings
- Sample complaint to the prosecutor's office against ITU
- Sample complaint to the prosecutor's office against the prosecutor
- Sample complaint to the prosecutor's office for consumer rights protection
- Sample complaint to the prosecutor's office about bad roads
- Sample complaint to the prosecutor's office for non-execution of a court decision
- Sample complaint to the prosecutor's office against bailiffs
- Sample complaint to the Prosecutor General's Office
- Sample complaint to the prosecutor's office against a kindergarten
- Sample complaint against a kindergarten employee
- Sample complaint to the prosecutor's office about the inaction of the administration
- Sample complaint to the prosecutor's office against a doctor
- Sample complaint to the prosecutor's office against an expert
- Sample complaint to the prosecutor's office about police inaction
- Sample complaint to the prosecutor's office against an investigator
- Sample complaint to the prosecutor's office against a pension fund
- Sample complaint to the prosecutor's office about non-payment of wages
- Sample complaint to the prosecutor's office against the management company
- Sample complaint to the prosecutor's office against an employer
- Sample complaint to the prosecutor's office for criminal cases
How the prosecutor's office receives and considers written (electronic) appeals from the public
Reception and consideration of all types of requests are carried out in full accordance with the Instructions. The work is carried out according to the general scheme: receiving a request - registering it - reviewing it (with or without verification and requests) - documenting and sending a response. The exception is applications that require a special consideration procedure determined by federal laws.
| Methods for submitting appeals | Registration of messages with the Moscow prosecutor's office | Deadlines for consideration and sending a response to the applicant |
| Postage, telegraph; by email address of the prosecutor's office; via fax; at a personal reception with management; through the mailbox “For appeals and applications” in the prosecutor’s office building | Upon receipt, the message must be registered within three days. If the required information is missing in the received message, it will be returned to the applicant within a week. Along the way, he is given appropriate explanations, asked to make corrections, and provide missing data. | 15 days: if the application does not require verification; 30 days: when verification is required If necessary, if additional is needed. verification, sending requests, the period is extended to 30 days. The applicant is notified in advance of the extension |
During the review, all available materials (court decisions) are studied, applicants and persons whose actions are being appealed are invited to provide explanations, and experts are brought in. If necessary, on-site inspections are organized. This measure is applied especially when it comes to systematic violation of human rights and freedoms.
The study is also carried out by requesting regulatory documents and considering administrative (civil, etc.) cases. During the consideration, the applicant also has the right to submit new additional materials that are directly related to the case.
Prices for the services of lawyers and advocates at the Moscow Prosecutor's Office
| Service | average cost |
| Consultation with a criminal lawyer | RUR 2,500 |
| Analysis of business prospects | FOR FREE |
| Preparation of procedural documents (statement of claim, petition, claim, etc.) | from 10,000 rub. |
| Defense during inquiry and preliminary investigation (crimes of minor gravity) | from 10,000 rub. |
| Defense during inquiry and preliminary investigation (crimes of medium gravity) | from 15,000 rub. |
| Defense during inquiry and preliminary investigation (serious and especially serious crimes) | from 50,000 rub. |
| Preparation of complaints (criminal appeal, supervisory, cassation) | RUB 5,500 |
| Travel to a preliminary or court hearing in Moscow | from 9,000 rub. |
| Traveling to a preliminary or court hearing in the Moscow region | from 12,000 rub. |
| Traveling to a meeting on the territory of the Russian Federation | from 16,000 rub. |
How to write
To send a complaint by mail, fax, or hand it over in person to the prosecutor on duty, it must be made in writing, adhering to certain rules and recommendations that are regulated by the law on the procedure for considering citizens' applications.
If the text contains a link to content, video, audio recording or any other information file (including file storage), then they will only be examined if the victim briefly states what the essence of his complaint is.
If the content of the document indicates direct interference by the applicant in the competence of law enforcement agencies, then such a claim will remain without consideration. He will be notified of this by an appropriate motivated message, which will be sent within 7 days to the address specified in the text.
Read about the main nuances of drawing up official complaints in the article “How to write a complaint correctly”
Prices for lawyer services for certain categories of criminal cases
| Service | average cost |
| Visiting an arrested person in a pre-trial detention center | from 10,000 rub. |
| Collection of evidence | from 12,000 rub. |
| Appeal against the verdict | from 50,000 rub. |
| Petition for parole | from 10,000 rub. |
| Preparing a complaint to the ECHR | from 10,000 rub. |
| Complaints about the actions of law enforcement agencies | from 10,000 rub. |
Please note that prices for the services of criminal lawyers depend on the severity of the crime and the details of the criminal process. Clients receive a more accurate price list during consultation and analysis of business prospects. You can find exact prices for individual categories of criminal cases:
- Prices for fraud lawyers
- Prices for drug lawyer services
- Prices for theft lawyer services
- Prices for murder lawyers
- Prices for the services of bribe lawyers
- Prices for the services of lawyers for economic crimes
Terms of consideration
In accordance with Art. 3 of the Instructions on the procedure for considering appeals to the prosecutor's office, registration of the appeal occurs within 7 days from the date of its receipt. During the same time, the complaint is forwarded to the competent authority if it is not subject to consideration by the prosecutor's office. The applicant is notified of such redirection within 7 days.
According to clause 5.1 of the Instruction on the procedure for considering appeals, citizens' appeals are resolved within 30 days from the date of their registration, and those that do not require additional study and verification are resolved within 15 days, unless otherwise provided by federal legislation.
If necessary, a prosecutor's investigation is carried out upon the fact of the complaint in order to establish an offense. According to Federal Law No. 2202-1 of January 17, 1992 “On the Prosecutor’s Office of the Russian Federation,” the period for conducting a prosecutor’s inspection should not exceed 30 calendar days, and in exceptional cases it can be extended by no more than the same period.
In addition, with regard to complaints against actions (inactions) of investigators and interrogators, an expedited procedure for consideration has been established within 3 days, and if an inspection is necessary, within up to 10 days (Article 124 of the Code of Criminal Procedure of the Russian Federation).
Features of the supervisory authority hotline
Using the hotline, the Prosecutor's Office receives information from citizens, which may be useful in resolving a number of situations with violations of the law. But this does not mean that appeals should be abused. The prosecutor's office keeps a record of every telephone call.
Important! Despite the fact that telephone messages assume anonymity, if necessary, it is possible to determine who called the number. This is necessary for extreme cases.
For example, when, during an anonymous request, threats were made against employees, or false information was provided. Having identified the caller, you can bring him to justice in the manner prescribed by law.
Responsiveness will be ensured by constant communication with the duty telephone. After receiving information, the prosecutor immediately takes action to respond to the report.
The hotline will help if you need to clarify some nuances in complex issues. It is quite possible that, after talking with the operator on duty, you will make a decision and send an appeal to the authorities exercising supervisory functions and other authorities.
Only a lawyer with a sufficient qualification level can provide explanations regarding the procedure for applying to supervisory authorities, assist in formulating an application, and advise on how best to convey available information about violations.
The functions of the Prosecutor's Office are directly related to monitoring compliance with the law. Work is being done in this direction. There is no need to be afraid of appeals; you should always defend your rights.
Established deadlines and further actions
If the claim contains little information, representatives of the authorized body send a letter to the address specified by the applicant within a week. If the complaint is prepared correctly, a response is given within 7 days.
The applicant will be notified that the claim has been accepted for consideration or forwarded. Additional authorities may be involved in the procedure.
The person will also be informed about this. The process of reviewing applications takes 1 month.
The corresponding norm is reflected in the current legislation.
If the period is missed, filing a claim is acceptable. The paper is compiled according to the classical scheme. It is permissible to personally visit the city prosecutor's office and find out the reasons why the response was not received in a timely manner. By defending their rights and not letting things take their course, a citizen will be able to achieve justice.
Maslennikov Ivan Ivanovich
Graduated with honors from the State Academy of Law (SLA) with a degree in jurisprudence. Extensive experience in resolving legal issues of a wide range.
Many people still do not trust electronic forms of contacting government agencies. Meanwhile, electronic document management can significantly speed up the process of communication with government agencies. For example, you can submit an appeal to any prosecutor’s office in Russia through a special online reception.
Why is the electronic method of filing a complaint better than others?
The Prosecutor's Office is a universal supervisory body designed to monitor compliance with the law. Therefore, complaints to the prosecutor may concern a variety of issues: from violation of consumer rights to unlawful actions of law enforcement officers.
In addition, the prosecutor's investigation implies a serious verification of the circumstances specified in the complaint, so contacting law enforcement agencies is an effective way to influence the violator.
The prosecutor's office is often approached with urgent problems. Therefore, the time frame for consideration of appeals by the prosecutor is shorter than in other bodies.
However, it takes a lot of time to deliver the application: it either needs to be sent by mail or brought in person after standing in line for an appointment. The electronic appeal arrives instantly.
In addition, unlike papers in the office, it cannot get lost and is guaranteed to reach the addressee.
The response to an electronic appeal comes to the complainant’s email, which also significantly reduces the response time to a complaint.
Online appeal
The procedure for citizens to contact the prosecutor and the timing of consideration of applications is regulated by Federal Law No. 59 of 2006, as amended in accordance with Federal Law No. 182 of 2013. Online reporting is a relatively new way to report infringement.
The completed electronic form is processed within 3 days, a response is given within 30 days. If the response is delayed, the prosecutor's office must send a so-called interim response in writing to the applicant's contacts.
You can write a complaint through the Internet reception desk of the Prosecutor General's Office. To do this, the user must fill out a form indicating:
- Last name, first name, patronymic.
- Type of appeal.
- Type of appeal.
- The region where the applicant lives.
- Applicant's contacts.
- The essence of the complaint.
