How to file a complaint with the Moscow Department of Education

The state has given the executive branch a set of powers to manage affairs of state importance. The activities of structural organizations are aimed at organizing the implementation of the Constitution of the Russian Federation and legal acts of the state. Regional sectoral bodies include the Moscow Department of Education. It operates in the field of education and controls the functions of school, preschool, vocational and higher education institutions. As soon as a controversial or conflict situation arises with the management of any educational institution, a complaint or petition is submitted to the department.

Authority's powers

To navigate the list of questions that can be addressed to the department, you need to know its area of ​​competence. Basic rights of the Moscow department:

1. Monitoring the implementation and compliance with the provisions of legislative acts relating to education.
2. Development and issuance of instructions and orders.
3. Creation of methods for educational institutions.
4. Distribution of budget funds, control over their use.

An appeal to the Moscow DO can be made in case of any discrepancy with the legislation on the listed issues.

Terms of consideration

How long does it take to consider a complaint filed by a citizen? An appeal to the Moscow Department of Education must be considered within 30 days after its registration.

Only in exceptional cases, when the request is expected to be sent to other authorities, the duration of consideration of the application can be extended by another 30 days. In such situations, it is mandatory to notify the citizen that the time frame for processing his appeal will be increased.

Legislative support

There is a list of legal acts regulating the work of the body.

There are also territorial laws that regulate relations on educational issues.

Complaint to the Ministry of Education

School is a place where the greatest human factor is manifested compared to other industries. The educational process is constantly undergoing changes, the situation is heating up, and the likelihood of conflict with teachers or even with the director is only increasing.

When a child's rights have been violated, complaints to management or even to the district department of the ministry often do not give the desired results. Where to write a complaint against the education department in such cases? Is it possible to contact the Ministry of Education and Science directly?

Grounds for writing a complaint

Parents or legal representatives of a child receiving education have the right to protect his rights and interests in educational institutions on the basis of:

• Model regulations on a general education institution;
• Law “On Education in the Russian Federation”;
• Constitution;
• Civil Code;
• other regulatory legal acts.

All educational institutions, including preschool educational institutions (kindergarten), schools, universities, are under the competence of the Ministry of Education. Any (even minor) conflict is resolved by the territorial division of this regulatory and legislative body.

The most common reasons for contacting:

• monetary collections through the parent committee;
• physical and moral violence against a child;
• unreasonable underestimation;
• abuse of authority by the educator or teacher.

If moral or physical violence occurs, it is better to additionally contact the district police department or supervisory services represented by the guardianship and trusteeship authority, or even the prosecutor's office, the court at the place of residence of the child or the location of the educational institution.

How to file a complaint

The sample complaint to the Department of Education or the Ministry of Education does not have a strictly defined format. The main thing is that the writing of the claim meets the standards of business correspondence (you cannot use incorrect expressions, make significant mistakes, incomprehensible abbreviations and corrections), that it contains the maximum amount of information, and that its size does not exceed 2000 characters. It is better to write less, but refer to actually identified violations in accordance with the law.

But according to the requirements, a written complaint must contain:

• name of the government body to which the complaint is sent (or full name and position of the official);
• Sender's full name;
• the applicant's postal address or the one to which the response should be sent;
• the essence of the complaint;
• the requirements put forward;
• personal signature of the sender;
• date of compilation;
• list of supporting documents.

The text of the petition itself briefly, but as clearly as possible, describes the problem, indicating which laws were violated. Be sure to write down the requirements point by point (there may be several). It could be:

• public apology;
• dismissal/replacement of a teacher;
• administrative penalty.

It is very important to attach supporting documents to the application, since all specified violations must be substantiated. This evidence may include:

• witness's testimonies;
• photos;
• audio and video materials.

Sending copies of appeals to other authorities can significantly speed up the process of considering a complaint.

Note! The application will be left without consideration if it was sent by an anonymous person or does not correspond to the competence of this body.

How to complain to the Ministry of Education

A direct complaint to the Department of Education is the most effective way to influence the employees of an educational institution.

Additional Information! Filing a claim to the Ministry, department or department of education of the Russian Federation is not subject to state duty.

First of all, you should try to resolve the conflict peacefully. To begin with, with a written complaint already drawn up, you can directly contact the teacher for whom the violation was noticed. Afterwards, if the teacher does not respond to comments, the director of the institution may be informed about this.

If the appeal was considered and assured that everything would be fine and the problem would be solved, but nothing changes, you should send a complaint to the local department of education, notifying your educational institution. The department will accept the complaint. In the worst case, the human factor may play a role (institutions will begin to cover for each other) and as a result, after considering the complaint, there will be a refusal to accept the demands. In this situation, you should think about how to write a complaint to the Ministry of Education.

You can complain in several ways:

• send by registered mail with notification;
• make an appointment for a personal appointment;
• send an email request.

Nowadays, the most attractive option is to submit documents online. This is the most convenient way to register a complaint if there is no extensive evidence. To do this, you need to register on the official website of the Ministry of Education by indicating your personal, reliable data. After this, the online application function will be available.

The complaint itself is an electronic form that must be filled out, describing the essence of the problem and attaching all the necessary supporting documents. Evidence must be digitized in advance.

To send a complaint online to the Ministry of Education you must:

1. follow the link: Ministry of Education and Science.rf/feedback/rules;
2. select “Submit a complaint”;
3. In the electronic form that opens, indicate the method of receiving a response (by e-mail or mail);
4. fill in the contact information (full name, address), select the subject of the appeal from the drop-down list (picture minobr-zhaloba-sait);
5. attach attachments (1 file without archiving);
6. Click “Submit a complaint.”

Note! The electronic form allows you to submit only 1 file without using archival programs, so if there is more than one information, you will have to use a different method of submission.

The application will be considered from 3 to 7 days, but no more than 30. After this period, a response will be sent to the email address specified in the application.

A written complaint to the Ministry of Education may also be sent by mail. This is one of the most reliable methods, because another party is involved as a guarantor for sending the letter. Saved receipts for payment of the letter will prove that the complaint was filed. In addition, if you use a registered letter with notification, postal employees will be required to report who received the letter and when. Only copies of evidence need to be attached to the complaint, because documents are not returned and the originals may be lost.

You can send a letter to:

• 125993, GSP-3, Moscow, Tverskaya street, building 11;
• 117997, Moscow, Lyusinovskaya street, building 51.

Another way to contact us is a personal visit. You can send a written appeal to officials from a ministry or department by personally registering your document in their office. It is important to ensure that the application is certified and assigned a number.

In case of particularly pressing issues, a personal meeting with the minister himself or his deputy is possible. The appointment with the minister is limited in time, so you must make an appointment before your visit.

The official website of the Ministry of Education and Science of Russia: www.mon.gov.ru in the section “Appeals from Citizens” contains detailed information and schedules for personal reception of directors and their deputies.

To make an appointment please use the following number:

• 8 (general)
• 8 (Moscow region)

During your visit, you must adhere to the following rules:

• complain only about the profile;
• stick to facts and evidence;
• come in a sober state;
• be sure to have your passport with you;
• do not bother the minister a second time if a decision has already been made on the initial complaint.

You must bring two copies of the complaint, originals and copies of evidence to the meeting.

Can a complaint be refused?

According to federal law, complaints are not subject to consideration:

• demanding to give an answer with the disclosure of state secrets protected by the laws of the Russian Federation;
• containing explicit or hidden advertising;
• with threats, insults, expressions of anger or annoyance towards officials or teachers, their property and family;
• which can be considered only with the presentation of certified copies of documents and (or) the personal signature of the applicant;
• having an anonymous nature (sent by someone unknown from fictitious or unreliable addresses);
• written in another language, in Latin or those that are impossible to read;
• previously sent and already considered, but no new facts were discovered in the case.

Any registered complaint must be resolved within 30 days from the date it was filed. During the consideration of the complaint, additional questions may arise regarding verification of the fact of violation. In such cases, based on the results of consideration of the application, an auxiliary commission may be created that will conduct an internal investigation. The case may also be referred to the prosecutor's office.

Important! There is no need to abuse the right to contact government agencies.

If the submitted evidence is checked and it is discovered that the information in the complaint is untrue, the applicant may incur administrative or even criminal liability for libel.

Basic Concepts

Knowing the area of ​​personnel responsibility helps to correctly assess the situation.

If controversial situations arise on any of the issues, citizens have the right to file a complaint. In cases where the violation is classified as criminal, an application is submitted to the appropriate structures. These include the prosecutor's office, courts, and police.

Example of a complaint against a class teacher

If at school a mentor puts pressure on a student due to poor performance (which is reflected in the statistical indicators of the class and the educational institution), parents can file a complaint.

First, the document indicates the name of the school and the position of the class teacher. Next, it is important to report those copies of requests that were made earlier. To speed up the resolution of the issue, it is advisable to forward a copy of the appeal to the school principal.

After a small indentation in the middle of the page, the word “Complaint” is written. Then the reason for the application is described in detail, and the degree of relationship between the child and the applicant is indicated. The submitted complaint is signed and the date of application is indicated.

Main reasons

Among the conflict situations, there are those that require writing a complaint:

1. A conflict unresolved at the primary level with the leadership of a school, kindergarten or other organization.
2. Incompetence of an employee of an educational institution. This could be a teacher, a psychologist, or a manager.
3. Biased attitude towards the student.
4. Violence of any level - moral, physical.
5. Difficulties with registration in an educational institution.
6. Injury to a child due to poor supervision.
7. Problems with moving in line on an electronic site.
8. Assessment of knowledge in an unfair format.
9. Demanding material contributions, bribery.

If such difficulties arise, you must seek help from the relevant authorities.

Legal advice

The Moscow Department of Education is a sectoral executive body that implements policy in the field of primary, preschool, higher, secondary, and additional education.

Violation of a citizen's constitutional rights is grounds for writing an appeal to the Moscow Department of Education. Its activities are carried out on the basis of the Constitution of the Russian Federation and Federal Law No. 273 “On Education”. Among the grounds for filing an appeal, the following should be noted:

• conflict situations with the head of the educational organization;
• bias on the part of teachers towards the child;
• inadequate child care resulting in injury or harm;
• physical or mental violence;
• lack of professionalism of the teacher;
• impossibility of enrolling a child in kindergarten or school;
• problems with advancement in the electronic queue at preschool educational institutions;
• incompetent assessment of the child’s knowledge, skills, abilities;
• material exactions in kindergarten (school).

Writing Requirements

In order for the claim to be accepted for execution, the document must be written correctly. The requirements are set out in Law No. 59 of 05/02/2006. First, use a special form or sample. Among the required details:

1. Addressee and addressee data. They fit in the upper right corner and contain the correct name, full name, addresses, contacts.
2. The name of the text that contains a description of the problem. For example, “Complaint about demands for inflated contributions.”
3. The content of the claim, which clearly, in compliance with the chronology of the event, in a business style of presentation and without obscene expressions, sets out the essence of the case.
4. Important! You cannot write a demand for dismissal or a fine. The only request may be a request to conduct an inspection in order to eliminate the violation and punish those responsible within the law.
5. List of applications.
6. Date, signature.

Expert opinion

Often the nature of the complaint can be quite serious. However, violations in the preparation of the document lead to the fact that it does not reach the consideration of the Moscow Department and is returned to the applicant without a resolution. Common mistakes that citizens make:

• information about the applicant is missing completely or partially;
• illegibility of the text does not allow the document to be properly read;
• the text of the complaint contains too emotional, obscene or rude expressions;
• if there is already a court decision on this issue;
• there are advertising components;
• there are incomprehensible abbreviations;
• the appeal is repeated, it has already been answered, and the applicant does not provide new data.

In these cases, it will not be possible to obtain consideration of the claim. Therefore, those citizens who are filing complaints of this kind for the first time need to seek help from a lawyer or use a document template.

Myagkov A. E., civil law lawyer, Moscow

When an appeal is left without consideration

According to Federal Law No. 59, a complaint may be refused if it is not considered by the Moscow Department of Education. The parents' appeal remains without progress in the following situations:

• it does not contain information about the applicant (full name, telephone number, email address);
• the appeal contains offensive or obscene language, threats to the health, life, property of the official (representatives of his family);
• the complaint indicates the question on the merits of which the citizen was previously provided with answers (unless new circumstances or arguments are presented in the repeated appeal);
• on the issues contained in the complaint, there is a court decision that has entered into legal force (or is under appeal);
• answering a question involves disclosing information that is considered a state secret.

Written appeal

In the modern world, there are several options for submitting a written application.

The public reception area of ​​the DO is open to the public during the week from 8-00 to 20-00. On Saturday, reception of citizens is held from 9-00 to 15-00. You need to prepare 2 copies of the claim, on one of which the office puts a mark of acceptance.

If the claim is sent by postal service, the message is sent by registered mail with mandatory return receipt requested.

What is important to know

If the Department of Education receives applications that talk about an illegal action being committed, being prepared, or committed, as well as about the citizen who is planning (committing) it, then such information is transmitted to the appropriate competent authority. Notification of consideration of the application is sent by department employees to the email address specified by the applicant.

Option using phone

To facilitate and structure the reception of messages from citizens, several lines have been allocated in the Moscow Branch:

1. All calls are received around the clock at +7 (495) 777-77-77. The operator will need to introduce himself, provide his address and passport details, as well as the essence of the problem. After recording, the conversation is transferred for review. You will just have to wait for a written response.
2. If you have a question about registering shipments, you need to dial other numbers - or +7 (499) 369-31-48.
3. Legal entities are allocated a separate line with the number +7 (499) 369-31-42.
4. Consultations on the organization of education are held on weekdays from 9-00 to 18-00 by phone.

Before dialing the number, you should record the main points in order to clearly present them to the operator.

Personal visit to the DO

You can get an appointment with the head of the body or his deputies only on visiting days and hours . The organization's website contains information that is updated quarterly.

You must first submit an application form.

You must bring your application to the reception address on weekdays from 8-00 to 20-00; on Saturdays, opening hours are limited from 9-00 to 15-00. The requirements for drawing up a complaint are identical to a written appeal. You must come to your appointment with your passport.

How to write an appeal to the Moscow Department of Education

Dear project participants!

The resource “Appeals to the Head of the Moscow Department of Education” has existed for 8 years. During this time, we received more than 65,000 requests , thanks to which serious changes occurred in the system. April Fools' night bonfires for admission to 1st grade disappeared, mass collections in schools stopped, the need to wear skis to physical education lessons disappeared, all Moscow schools switched to a five-day school week, and complaints about the lack of availability of excursions for all schoolchildren stopped. Difficulties in organizing graduation parties/final calls have ceased to be a concern for parents, since a Citywide graduation is now held for all interested graduates. Complaints about the need to buy textbooks and requirements for school uniforms have stopped, teachers’ complaints about low wages have disappeared, the problem of the lack of strong schools in the area has been resolved, since the main focus of the system has become mass quality education, and these are just some examples of the disappeared negativity that we managed to eradicate thanks to your requests.

But, at the same time, it is no less significant that it was thanks to your ideas contained in the appeals that many interesting and very useful systemic positive changes appeared: the project “Moscow Schoolchildren’s Saturdays”, “School without educational dead ends”, the “My Achievements” service, the “Passage and Nutrition” system has been introduced, a rating of schools’ contribution to the quality education of Moscow schoolchildren has been created, certification of teachers for compliance with position and category is carried out without the need for the teacher to collect any documents and without the slightest distraction from work, a Manager has been created and is functioning in every Moscow school council, the payment to teachers for participation in the State Examination has been significantly increased, the education system has become transparent and open (broadcast certification for the position of “head of an educational organization”, weekly video conferences of the Department, citywide online meetings for parents, trade union conference calls “Trade Union Hour”) and many others changes that play a huge role in the education system.

But there is nothing more convincing than numbers, which most clearly demonstrate the positive changes that have occurred thanks to your proposals.

Source of the article: https://ask.educom.ru/

Via electronic service

The official portal of the Department allows you to contact the head directly or through the electronic reception. The website has rules for drawing up and submitting appeals, which you should immediately read.

To contact the reception, go to https://dogm.mos.ru and fill out the form fields:

Be sure to indicate your details, the type of applicant - individual or legal entity, and the response form. The text of the claim is presented competently in a business style without obscene or rude language. The chronology and sequence of events must be maintained. If there are additional documents that explain or support any actions, they are attached to the complaint and submitted at the same time.

An appeal to the manager is formed on the site https://ask.educom.ru/.

Enter the subject of the request, fill out the fields, write the text.

Additional materials are allowed to be attached up to 5 MB.

Submit a claim.

Important! After verification, all requests are published on the DO website. Your data and text will be publicly available in the “Citizens’ Appeals” section

How to file a complaint

An appeal to the Moscow Department of Education can be submitted through a special service. It is necessary to understand that the information provided, including last name, first name, patronymic (except for contact phone number and email) will become publicly available and will be publicly available to visitors to the portal.

If you want your application to the Moscow Department of Education not to be available to other citizens, you can send it through a public reception, post office, or use the “Electronic Reception” service. It must be remembered that when a citizen exercises his right to appeal, the freedoms and rights of other persons, including the protection of business reputation and honor, should not be violated.

You can check the status of your application to the Department of Education in your personal account without leaving your apartment.