Return a high-quality and defective jacket to the store

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Currently, according to the Consumer Protection Law (CPLA), the buyer can return a jacket of good or bad quality back to the seller and receive a refund.

Returning a defective jacket

During the warranty period
Within 2 years after the warranty period
After the warranty period after 2 years from the date of purchase

Returning a quality jacket:

Within 14 days
After 14 days

Returning a defective jacket

Reasons why a jacket may be considered poor quality:

Manufacturing defect;
Defective coverage;
Malfunction of individual elements or parts;
Other defects that prevent full use of the product.

The following fundamental circumstances affect the return of a jacket:

Is there a warranty, its duration and whether it has expired;
Is there a standard service life and has it expired?

Returning a low-quality jacket during the warranty period

If a defect is detected, you can do the following:

According to paragraph 1 of Art. 18 of the PLA to demand full compensation for losses caused by defective goods;
According to paragraph 1 of Art. 18 of the PLA, demand a refund of the money for the jacket, refusing to fulfill the purchase and sale agreement;
According to paragraph 1 of Art. 18 of the PLA to demand compensation for the difference between the price of the goods at the time of satisfaction of the claim and the cost of the goods according to the purchase and sale agreement.

How many and what shortcomings are not important in this case. If the defects did not arise through the fault of the buyer, he has the right to return the goods with any defect.

Return deadlines

According to para. 1 clause 1 art. 19 PLA, the period for returning the jacket in this case = any period before the expiration of the warranty.

Refund period

According to Art. 22 ZZPP return money for a jacket of inadequate quality, for which the warranty has not expired = 10 days from the date of presentation of the claim.

Who to make demands on

According to paragraph 2 of Art. 18 of the PLA, demands for the return of the amount paid and refusal to execute the purchase and sale agreement can be submitted:

an authorized individual entrepreneur or an authorized organization – i.e. persons authorized by the seller or manufacturer to accept and satisfy customer requirements for goods of inadequate quality.
seller - an organization that sells goods to consumers under a sales contract, regardless of its organizational and legal form, as well as an individual entrepreneur;

According to paragraph 3 of Art. 18 of the PLA, demands for return can be made:

importer - an organization that imports goods into the Russian Federation for their subsequent sale;
to the manufacturer - the manufacturer of this product;

Required documents

To make a return, the following documents are required:

passport of a citizen of the Russian Federation;
contract of sale;
document confirming the purchase of the jacket (cash or sales receipt, non-cash payment receipt).

According to paragraph 5 of Art. 18 of the PZPP, the absence of a document that certifies the fact of purchase (cash, sales receipt or non-cash payment receipt) is not a basis for refusing to satisfy the request for a refund. Those. The jacket can be returned without a receipt.

Proof of the circumstances of the marriage

According to para. 2 clause 6 art. 18 of the PLA, in the event of a warranty, the seller or his authorized person is responsible for all defects in the jacket, unless he proves that they arose:

After transfer of the goods to the buyer;
Due to violation by the buyer of the rules of transportation, storage or use of the goods, as well as due to the actions of third parties or force majeure circumstances.

Actions of the buyer if the seller agrees to return

Negotiate with the seller or his authorized representative.

Currently, sellers are increasingly customer-oriented in order to issue a refund for a defective jacket if there is an obvious defect.
Therefore, the first thing you should do when you come to the store is to contact the seller with a problem. Usually, even if the seller agrees to return the warranty product, a number of additional procedures are required.

Write a claim to return the goods

It is necessary to legally correctly draw up a claim demanding termination of the contract of sale of defective goods.

Sample claim for return of goods of inadequate quality

Returning a low-quality jacket

If the seller refuses to fulfill the purchase and sale agreement, then the buyer or his authorized person has the right to demand the return of the defective jacket to the store. At the same time, according to clause 5 of Art. 503 of the Civil Code of the Russian Federation, the costs of returning the goods are borne by the seller or his authorized person.

Get money

The following factors need to be taken into account:

According to Art. 22 of the PZPP, the period for returning funds is no more than 10 days from the date of presentation of the claim;
According to paragraph 5 of Art. 503 of the Civil Code of the Russian Federation, when returning the amount paid to the buyer, the seller does not have the right to withhold from it the amount of money by which the value of the goods has decreased due to its full or partial use, loss of marketability or other circumstances;
According to paragraph 4 of Art. 24 of the PLA, the buyer may demand compensation for the difference between the cost of the goods at the time of purchase and the price at the time of return;
According to paragraph 6 of Art. 24 of the PZPP, in the case of purchasing goods through a consumer credit or loan, the seller must return to the buyer, in addition to money, the interest paid and other payments under the loan agreement.

Buyer's actions if the seller does not agree to return

Write a claim to return the goods

It is necessary to legally correctly draw up a claim demanding termination of the contract of sale of defective goods.

Sample claim for return of goods of inadequate quality

Product quality check

The seller or his authorized person checks the quality of the goods based on the following conditions:

The inspection period is up to 10 days from the date of filing the claim;
All inspection costs are borne by the seller;
The buyer may participate in the inspection.

Quality examination

If, after checking the quality of the product at the previous stage, the seller believes that the shortcomings cited in the complaint arose due to the fault of the consumer, then the seller must conduct an examination of the jacket based on the following conditions:

The inspection period is up to 10 days from the date of filing the claim;
All inspection costs are borne by the seller;
The buyer may be present during the inspection.

After this, the seller must familiarize the buyer with the results of the examination. In this case, the consumer can challenge the expert opinion in court.

According to paragraph 5 of Art. 18 of the PZPP, if as a result of the examination it is revealed that the defect occurred due to circumstances for which the seller is not responsible, the buyer is obliged to reimburse the cost of the examination, as well as all other costs associated with it (storage and transportation).

Go to court

If the seller refuses to satisfy the consumer’s demands pre-trial, then it is necessary to go to court. Conducting cases in court requires the participation of a qualified lawyer. Therefore, you should contact a professional.

Execution of a court decision

If the buyer wins the court case, and the seller refuses to voluntarily comply with the court decision, then the consumer can take one of the following actions:

Contact the bank where the seller has an account and send there the enforcement document;
Contact the Federal Bailiff Service of the Russian Federation, which is entrusted with the functions of enforcing judicial acts.

Get money

The following factors need to be taken into account:

According to Art. 22 of the PZPP, the period for returning funds is no more than 10 days from the date of presentation of the claim;
According to paragraph 5 of Art. 503 of the Civil Code of the Russian Federation, when returning the amount paid to the buyer, the seller does not have the right to withhold from it the amount of money by which the value of the goods has decreased due to its full or partial use, loss of marketability or other circumstances;
According to paragraph 4 of Art. 24 of the PLA, the buyer may demand compensation for the difference between the cost of the goods at the time of purchase and the price at the time of return;
According to paragraph 6 of Art. 24 of the PZPP, in the case of purchasing goods through a consumer credit or loan, the seller must return to the buyer, in addition to money, the interest paid and other payments under the loan agreement.

If the jacket is returned in court, then:

The court decision establishes the amount of recovery;
The return period is regulated by legislation on enforcement proceedings.

Returning a low-quality jacket

Return of a low-quality jacket after the warranty period for 2 years

If the warranty period has expired or is not established, the consumer can still return the defective jacket to the store.

If any defects are found, the buyer may:

According to paragraph 1 of Art. 18 of the PLA to demand full compensation for losses caused by defective goods;
According to paragraph 1 of Art. 18 of the PLA, demand a refund of the money for the jacket, refusing to fulfill the purchase and sale agreement;
According to paragraph 1 of Art. 18 of the PLA to demand compensation for the difference between the price of the goods at the time of satisfaction of the claim and the cost of the goods according to the purchase and sale agreement.

How many and what shortcomings are not important in this case. If the defects did not arise through the fault of the buyer, he has the right to return the goods with any defect.

Return deadlines

According to clause 1, clause 5 of Art. 19 of the PLA, the period for returning the jacket in this case is 2 years from the date of delivery.

Refund period

According to Art. 22 ZZPP return money for a jacket of inadequate quality, for which the warranty has not expired = 10 days from the date of presentation of the claim.

Who to make demands on

According to paragraph 2 of Art. 18 of the PLA, demands for the return of the amount paid and refusal to execute the purchase and sale agreement can be submitted:

an authorized individual entrepreneur or an authorized organization – i.e. persons authorized by the seller or manufacturer to accept and satisfy customer requirements for goods of inadequate quality.
seller - an organization that sells goods to consumers under a sales contract, regardless of its organizational and legal form, as well as an individual entrepreneur;

According to paragraph 3 of Art. 18 of the PLA, demands for return can be made:

importer - an organization that imports goods into the Russian Federation for their subsequent sale;
to the manufacturer - the manufacturer of this product;

Required documents

To make a return, the following documents are required:

passport of a citizen of the Russian Federation;
contract of sale;
document confirming the purchase of the jacket (cash or sales receipt, non-cash payment receipt).

Proof of the circumstances of the marriage

According to para. 1 clause 6 art. 18 PZPP and clause 5 of Art. 19 of the PLA, the consumer must prove that the defects arose before the delivery of the jacket.

Actions of the buyer if the seller agrees to return

Negotiate with the seller or his authorized representative.

Write a claim to return the goods

It is necessary to legally correctly draw up a claim demanding termination of the contract of sale of defective goods.

Sample claim for return of goods of inadequate quality

Returning a low-quality jacket

Get money

The following factors need to be taken into account:

According to Art. 22 of the PZPP, the period for returning funds is no more than 10 days from the date of presentation of the claim;
According to paragraph 5 of Art. 503 of the Civil Code of the Russian Federation, when returning the amount paid to the buyer, the seller does not have the right to withhold from it the amount of money by which the value of the goods has decreased due to its full or partial use, loss of marketability or other circumstances;
According to paragraph 4 of Art. 24 of the PLA, the buyer may demand compensation for the difference between the cost of the goods at the time of purchase and the price at the time of return;
According to paragraph 6 of Art. 24 of the PZPP, in the case of purchasing goods through a consumer credit or loan, the seller must return to the buyer, in addition to money, the interest paid and other payments under the loan agreement.

Buyer's actions if the seller does not agree to return

Write a claim to return the goods

It is necessary to legally correctly draw up a claim demanding termination of the contract of sale of defective goods.

Sample claim for return of goods of inadequate quality

Product quality check

The seller or his authorized person has the right to check the quality of the goods based on the following conditions:

The inspection period is up to 10 days from the date of filing the claim;
All inspection costs are borne by the seller;
The buyer may participate in the inspection.

If the seller refuses to check the quality, then you should proceed to an examination of the quality of the jacket.

Quality examination

If, after checking the quality of the goods at the previous stage, the seller believes that the defects cited in the complaint arose due to the fault of the consumer or the seller refused to check the quality of the goods, then according to clause 6 of Art. 18 of the PLA, the buyer, at his own expense, must conduct an examination of the jacket to establish the causes of the defects.

According to paragraph 1 of Art. 18 of the PLA, if as a result of the examination it is revealed that the defect occurred due to circumstances that occurred before the transfer of the goods to the buyer, the seller is obliged to reimburse the cost of the examination, as well as all other expenses associated with it (storage and transportation).

After this, the buyer must familiarize the seller with the results of the examination. In this case, the consumer can challenge the expert opinion in court.

Go to court

Execution of a court decision

If the buyer wins the court case, and the seller refuses to voluntarily comply with the court decision, then the consumer can take one of the following actions:

Contact the bank where the seller has an account and send there the enforcement document;
Contact the Federal Bailiff Service of the Russian Federation, which is entrusted with the functions of enforcing judicial acts.

Get money

The following factors need to be taken into account:

According to Art. 22 of the PZPP, the period for returning funds is no more than 10 days from the date of presentation of the claim;
According to paragraph 5 of Art. 503 of the Civil Code of the Russian Federation, when returning the amount paid to the buyer, the seller does not have the right to withhold from it the amount of money by which the value of the goods has decreased due to its full or partial use, loss of marketability or other circumstances;
According to paragraph 4 of Art. 24 of the PLA, the buyer may demand compensation for the difference between the cost of the goods at the time of purchase and the price at the time of return;
According to paragraph 6 of Art. 24 of the PLA, in the case of purchasing goods through a consumer credit or loan, the seller must return to the buyer, in addition to money, the interest paid and other payments under the loan agreement.

If the jacket is returned in court, then:

The court decision establishes the amount of recovery;
The return period is regulated by legislation on enforcement proceedings.

Returning a low-quality jacket

Returning a low-quality jacket after the warranty period after 2 years from the date of purchase

According to paragraph 6 of Art. 19 PZPP, if the defect in the product cannot be eliminated or repairs are not made within 20 days, the jacket can be returned.

Return deadlines

According to paragraph 6 of Art. 19 PZPP, a return can be made within:

Product service life;
If the service life is not established, then within 10 years from the date of transfer of the goods to the consumer.

Refund period

According to Art. 22 ZZPP return money for a jacket of inadequate quality, for which the warranty has not expired = 10 days from the date of presentation of the claim.

Who to make demands on

According to paragraph 2 of Art. 18 of the PLA, demands for the return of the amount paid and refusal to execute the purchase and sale agreement can be submitted:

an authorized individual entrepreneur or an authorized organization – i.e. persons authorized by the seller or manufacturer to accept and satisfy customer requirements for goods of inadequate quality.
seller - an organization that sells goods to consumers under a sales contract, regardless of its organizational and legal form, as well as an individual entrepreneur;

According to paragraph 3 of Art. 18 of the PLA, demands for return can be made:

importer - an organization that imports goods into the Russian Federation for their subsequent sale;
to the manufacturer - the manufacturer of this product;

Required documents

To make a return, the following documents are required:

passport of a citizen of the Russian Federation;
contract of sale;
document confirming the purchase of the jacket (cash or sales receipt, non-cash payment receipt).

Proof of the circumstances of the marriage

According to Art. 6 19 of the PLA, the consumer must prove that the defects arose before the delivery of the jacket.

Actions of the buyer if the seller agrees to return

Negotiate with the seller or his authorized representative.

It is necessary to contact the seller and explain what the defect is and how it manifests itself. Then you need to offer to repair the product. Sometimes at this stage the seller agrees to return the money.

Write a claim for free elimination of defects

If the seller does not want to return the money, then it is necessary to file a claim for gratuitous elimination of the defects.

If the demand is not satisfied within 20 days or the defect cannot be repaired, then in accordance with clause 6 of Art. 19 PZPP you need to apply for a refund.

Write a claim to return the goods

The buyer must legally correctly write a claim for a refund.

Sample claim for return of goods of inadequate quality

Returning a low-quality jacket

The buyer must return the defective product to the seller.

Get money

The following factors need to be taken into account:

According to Art. 22 of the PZPP, the period for returning funds is no more than 10 days from the date of presentation of the claim;
According to paragraph 5 of Art. 503 of the Civil Code of the Russian Federation, when returning the amount paid to the buyer, the seller does not have the right to withhold from it the amount of money by which the value of the goods has decreased due to its full or partial use, loss of marketability or other circumstances;
According to paragraph 4 of Art. 24 of the PLA, the buyer may demand compensation for the difference between the cost of the goods at the time of purchase and the price at the time of return;
According to paragraph 6 of Art. 24 of the PZPP, in the case of purchasing goods through a consumer credit or loan, the seller must return to the buyer, in addition to money, the interest paid and other payments under the loan agreement.

Buyer's actions if the seller does not agree to return

Write a claim for free elimination of defects

If the seller does not want to return the money, then it is necessary to file a claim for gratuitous elimination of the defects.
If the demand is not satisfied within 20 days or the defect cannot be repaired, then in accordance with clause 6 of Art. 19 PZPP you need to apply for a refund.

Quality examination

If, after checking the quality of the product at the previous stage, the seller believes that the defects cited in the complaint arose due to the fault of the consumer, then the buyer, at his own expense, must conduct an examination of the jacket to establish the causes of the defects.

Write a claim to return the goods

If, based on the results of the examination, it turns out that the defect existed before the goods were transferred to the consumer, then he needs to legally correctly write a claim for a refund.

Sample claim for return of goods of inadequate quality

Go to court

Execution of a court decision

If the buyer wins the court case, and the seller refuses to voluntarily comply with the court decision, then the consumer can take one of the following actions:

Contact the bank where the seller has an account and send there the enforcement document;
Contact the Federal Bailiff Service of the Russian Federation, which is entrusted with the functions of enforcing judicial acts.

Returning a low-quality jacket

The buyer must return the defective product to the seller.

Get money

The following factors need to be taken into account:

According to Art. 22 of the PZPP, the period for returning funds is no more than 10 days from the date of presentation of the claim;
According to paragraph 5 of Art. 503 of the Civil Code of the Russian Federation, when returning the amount paid to the buyer, the seller does not have the right to withhold from it the amount of money by which the value of the goods has decreased due to its full or partial use, loss of marketability or other circumstances;
According to paragraph 4 of Art. 24 of the PLA, the buyer may demand compensation for the difference between the cost of the goods at the time of purchase and the price at the time of return;
According to paragraph 6 of Art. 24 of the PZPP, in the case of purchasing goods through a consumer credit or loan, the seller must return to the buyer, in addition to money, the interest paid and other payments under the loan agreement.

If the jacket is returned in court, then:

The court decision establishes the amount of recovery;
The return period is regulated by legislation on enforcement proceedings.

Criteria to help you choose a good leather jacket

Back in the 30s, every brutal man had a leather jacket in his wardrobe.

Leather products are always in fashion, they look stylish and add a special chic to your look. Spring is coming, and most Russians are purchasing new clothes for the new season.

In order not to be mistaken about the authenticity and not to buy high-quality leatherette instead of natural material, you need to know how to distinguish natural leather from artificial leather.

Most people believe that counterfeits have an unpleasant chemical smell, but manufacturers have learned to get rid of it by adding animal skin crumbs to the product. Different types of leather are needed to produce bags, shoes and clothing. Depending on the manufacturing method, they have different properties - strength, breathability, thickness, wear resistance.

Leatherette

– artificial raw materials that imitate the appearance of natural leather. It consists of the following layers: knitwear, non-woven material, impregnation and polymer coating; natural matter consists of a single layer. Leatherette is used in all areas of production. Many artificial substitutes can hardly be distinguished from natural raw materials. They have high moisture and frost resistance and an average degree of resistance to repeated bending. Leatherettes are popular due to their low cost, practicality and durability.

There are the following basic methods for processing natural materials:

· Raw.

This skin goes through the processes of liming and fleshing. Initially it is soft and elastic, but hardens after drying. This property is used to give leather shape, for example, when covering drums.

· Tanned.

This method of manufacturing is the most common; it imparts strength, durability, and ductility to the material. Tanning is done in different ways (chrome, vegetable, zirconium, fat, synthetic), such material is soft, elastic, water/heat resistant.

· Raw food.

This leather is tanned with aluminum alum and used in the production of saddlery and orthopedic shoes.

Each method of dressing gives the skin certain properties.

Leather jackets are quite a convenient thing, especially in the off-season, as they are an excellent protector from various natural conditions and add sophistication to your look. But often people are faced with the problem of how to choose the right leather jacket so that it lasts for many years and does not lose its properties immediately after the first wear.

There are rules that distinguish a good thing from a fake:

1. Style

Before choosing a leather jacket, you need to decide on the style of the product that will fit exactly on your figure. To make the right choice, you need to think about what kind of jacket you want, what places you will go in it and what wardrobe items to combine with it. In many cases, those who have a classic-cut leather jacket buy themselves a fashionable model for the season.

For example, a biker jacket, a bomber jacket, or a shortened version of a bolero jacket.

2. Price

Knowing how to choose the right women's leather jacket, you need to decide on the amount you are willing to spend on a new thing. The price range is wide. The price varies up to several tens of thousands. The cost of a leather jacket depends on factors such as the brand, the quality of the leather and accessories, the country of origin and the length of the product and the “fashionability” of the style.

When ordering a leather jacket online, for your convenience, you can sort the goods by cost, this will save your time. If you personally go to the store and prefer to buy a jacket this way, then you can contact the seller so that he can show you what models there are for a certain amount of money.

3. Material

Once you have decided on the style, it’s time to move on to choosing quality material. Basically, 4 types of leather are used for sewing leather jackets.

Which leather is best for a jacket? Sheep? Goat? Pork or cow?

§ Beef leather - a product made from this type of leather is quite durable and lasts for many years. The downside of a cowhide jacket is its weight. It's too big;

§ Sheepskin is the most popular type of material from which good jackets are made that combine beautiful appearance and a satisfactory price. Thin and thick leather can be used, it all depends on the dressing. The disadvantage of this material is its fragility;

§ Pigskin - soft. Thanks to this property, the material is used for sewing jackets and other designer clothes;

§ Calf leather is a durable product that will serve you for more than 5 years, but there is a significant disadvantage of products made from this leather - appearance. She looks a bit rough.

When choosing a high-quality jacket made of genuine leather, you need to be able to distinguish real leather from artificial leather.

There are several steps you can take to understand what you're dealing with. With leatherette (eco-leather) or genuine leather.

§ Examine the seams of the jacket with special care, look not only externally, but also at the lining. The product should not have missing loops, protruding threads, and there should be no cracks or tears in the places where the buttons are sewn to the leather.

§ Place your palm on the jacket. Few people know, but a natural product emits heat, and a faux leather jacket will remain cold.

§ The jacket must have a tag that contains all the necessary information about caring for the product. Study the information right away, so that later you don’t find out that you can’t clean your jacket in the traditional way.

§ You can check the naturalness of the leather using water, dropping a little and checking whether it is absorbed and whether the color of the leather has changed. If yes, the material is natural.

§ You can determine whether it is genuine leather or not by looking at the folded edges of the jacket at the seams. A natural product will have roughness on the inside, which is not further processed.

§ Having carefully examined a product made of natural material, you can notice heterogeneity and pigment spots, something that leatherette does not have.

§ The surface of the jacket should be free of deformation and folds, and in the armpits and pockets the material should be more durable and smooth, since these places are most often rubbed.

Several characteristics inherent in natural leather that you need to know:

§ The skin of an old animal is rough. Her pores are enlarged and signs of various diseases are noticeable. The thickness of the skin is uneven;

§ The skin will only stretch over time;

§ Artificial leather creates a green flame when burning, but the development of technology does not stand still, which is why, today, it is quite difficult to distinguish natural leather from artificial leather.

4. Size

A leather jacket must be purchased according to your measurements. Don’t think that a jacket you like that is too small will stretch over time.

It is best to try on the chosen jacket, and if it slips back from the shoulders, then there is a possibility that it is defective. During movements, the jacket should not hinder your movements. This is how it is checked. Stretch your arms forward and see if the sleeves are bouncing up and if the jacket is pressing in the back, if so, then look for a larger size. If you want to buy a warm leather jacket for the winter, then try it on a sweater or jacket.

5. Label

When choosing a leather jacket, pay attention to the label. Look at what information is indicated on it, in which country the product is manufactured. For example, the best countries producing leather products include Canada, Finland, Great Britain, Italy, and Sweden. But you should not pass by a jacket sewn at a factory in countries such as Turkey and Korea, but it is better not to purchase products from China, unless they were sewn by representatives of any well-known European brand, as you may be very disappointed.

6. Lining

When choosing a leather jacket, don't forget to look at its lining. Ideally, it should be viscose or polyester, which has a long service life. In addition to these materials, clothing factories use cotton, but the lining of such material clings to clothing, which creates some discomfort.

7. Accessories (Locks, zippers, rivets)

If you want your jacket to be worn for a long time and to feel as comfortable as possible in it, purchase a product with metal fittings. Do not forget to check the functionality of the zipper slider; it should move freely and without additional effort.

How to store leather products to maintain its quality for many years.

1. Hang the jacket on wide hangers that fit the size of the item. Straighten it, zip it up and hang it in your closet. Under no circumstances should you fold your jacket into four and place it on a shelf. Genuine leather doesn't like this.

2. A great option is to place your jacket in a storage case. Don't be afraid to use it. But the cover should not be made of polyethylene, because the skin should receive a sufficient amount of fresh air. If you place the product in a plastic case, it will lose its attractive appearance, or even change its color.

3. If you have a patent leather or leather belt, under no circumstances should you fold it like an accordion or knit a sea knot from it. The best option is to simply hang it on a hanger or loosely roll it into a ball. Also, do not put it in your jacket pocket.

4. You need to remove all items from your jacket pockets. This is necessary so that the pockets do not become deformed.

5. Do not forget about the temperature and humidity of the room where your leather product is stored. It must be well ventilated and kept dry. The best temperature at which it is permissible to store leather items is 20 degrees, and the humidity should be approximately 60%.

Return of a quality jacket

If after purchasing the jacket you do not like the jacket due to some characteristics, then it is possible to return it.

Return jacket within 14 days

According to current legislation, the seller is not obliged to return money for goods that do not meet any specifications. The consumer can only exchange the product for another. But, if another product also does not meet the specifications, the buyer may demand a refund. Most often, in practice, the buyer may not be satisfied with another similar product.

Return period

According to paragraph 1 of Art. 25 PLA, the return period for a quality jacket is 14 days, not counting the day of purchase.

Refund period

According to paragraph 2 of Art. 25 of the PZPP, the deadline for returning funds paid is 3 days from the date of receipt of the request.

Who can make a claim?

According to paragraph 2 of Art. 18 of the PZPP, demands for the return of the amount paid and refusal to fulfill the purchase and sale agreement can be presented to the seller of the jacket.

Return Policy

Return of goods of proper quality can be carried out under the following conditions:

the product does not fit in size, shape, color, style, size or configuration;
the product has not been used;
all labels, seals, consumer qualities and presentation are intact;
on the day of contact there is no similar product that would fit its characteristics.
A similar product is not available for sale on the day of contact.

Required documents

To make a return, the following documents are required:

passport of a citizen of the Russian Federation;
contract of sale;
document confirming the purchase of the jacket (cash or sales receipt, non-cash payment receipt).

According to paragraph 5 of Art. 18 of the PZPP, the absence of a document that certifies the fact of purchase (cash, sales receipt or non-cash payment receipt) is not a basis for refusing to satisfy the request for a refund. You can refer to witness testimony. Those. The jacket can be returned without a receipt.

Proof of return circumstances

The seller must make sure that the goods have not been used and that all labels and seals have been preserved.

Actions of the buyer if the seller agrees to return

Negotiate with the seller or his authorized representative.

Currently, sellers are increasingly customer-oriented in order to return money for a jacket even without an obvious defect. Therefore, the first thing you should do when you come to the store is to contact the seller with a problem. Usually, even if the seller agrees to return the goods, a number of additional procedures are required.

Write an application to return the goods

It is necessary to draw up a legally correct application and terminate the contract of sale of goods.

Sample application for returning goods of good quality

Return of a quality jacket

The buyer must return the goods of proper quality to the seller. In this case, the costs of returning the goods are borne by the buyer himself.

Get money

According to paragraph 2 of Art. 25 of the PLA, the period for returning money is 3 days from the date of submission of the claim.