Home » Return of goods » Non-food products » Return of a baby stroller
According to the Law “On the Protection of Consumer Rights”, you can return a baby stroller back to the seller, either of inadequate quality (defective) or of proper quality.
Returning a stroller of good quality:
- Conditions
- Procedure
- Refusal to accept an application
- If the return period has expired
- Return to the online store
- Return by organization
- Sample application for return
Returning a stroller of poor quality:
- Reasons for return
- Buyer's rights
- Procedure
- Drawing up a claim and sample
- Timeframe for consideration of a claim
- Refund deadlines
Are they subject to exchange and return to the store?
In practice, children's items (of high quality), such as hygiene items (for example, diapers), clothing and food, cannot be returned. But the situation is different with strollers - they are non-food products and can be returned to the store within 14 days from the date of purchase of the product or during the warranty period. But if the warranty period is not established, and a defect is found on the product, then you can return the stroller within 2 years, according to Art. 21 ZPPP.
When returning or exchanging these non-food products, you can safely rely on the law “On the Protection of Consumer Rights”.
If the quality of the product does not meet your expectations, then knowledge of paragraph 1 of Article 18 will be useful to you, and if the color or size does not suit you, then feel free to argue your position with Article 25 of the PZPP.
Resolution of the Government of the Russian Federation dated January 19, 1998 N 55 (as amended on December 23, 2016) can also help you.
What to do if the product has been used?
In this case, the law is not on your side. If the product has lost its presentation, has various scratches and damage received during use, or you have broken or torn it, then it cannot be returned or exchanged.
Therefore, we recommend that you do not use the stroller for its intended purpose and treat it with care if you are not 100% sure whether you want to keep it or not.
Returning a baby stroller of inadequate quality (defective)
A product of poor quality or defective is considered to be one that has deviations from the normal one.
Marriage if
- There are deviations in appearance from normal, or the equipment is not complete;
- There are shortcomings due to which the stroller is not able to satisfy the expected needs of the buyer;
- There are shortcomings that prevent the product from fulfilling its direct functional purpose;
- Characteristics differ from those stated in the accompanying documentation;
- The parameters do not correspond to GOST or TU, according to which the goods were produced.
Reasons for return
There are different types of marriage.
| View | Description |
| Ordinary | The quality of the product does not meet the standards established for it |
| Essential | Defects are difficult to remove and may require a high investment of time and money |
| Explicit | This type of defect is detected during a routine inspection. It is also detected at the technical control stage |
| Hidden | This type of defect is discovered during the operation of the product or during long-term storage |
Any of the above types of defects allows you to return the stroller to a store or other retail outlet.
However, it is not possible to return the goods in the following cases:
- If the defect arose due to the actions of the buyer;
- If the buyer was informed in advance about the existing defects;
- If the warranty period has expired.
The warranty period is the period during which the manufacturer or seller provides the buyer with the right to return a defective product. It is installed on each item separately, depending on the characteristics of a particular product and legal requirements.
The warranty period includes:
- warranty from the manufacturer - which is established by the manufacturer in accordance with the law (for example, in GOST);
- warranty from the point of sale - which must be no less than the period specified by the manufacturer.
The buyer can return the product within two years after purchase, even if the warranty period has expired. However, this requires serious reasons. And the return procedure in this case will be complicated.
Buyer's rights
If the stroller is of poor quality, that is, violations and defects are identified, then, according to Article 18 of the Law “On Protection of Consumer Rights,” the buyer has the right to a number of demands.
The buyer has the right to:
- To return and receive money;
- To exchange the product for a new one with the same declared characteristics;
- To carry out repairs free of charge;
- To exchange for a product with other characteristics with payment of the difference in price
- By agreement of the parties, a reduction in the price of the product equal to the amount of the defect found.
It is important to consider that the choice of one of the above items should be made by the buyer, but not by the seller.
Procedure
If after purchase a defective stroller for a child is discovered, the first thing the buyer should do is contact the seller. At the initial stage, you should try to come to an agreement with him verbally, but if nothing works out, then you need to move on to serious action.
Terms and conditions
The conditions and terms for returning the product depend on the reason why you want to return or exchange the stroller. If there is a defect, you have time until the warranty period expires, and if the product does not satisfy you in terms of external or other characteristics, then you have only 14 days from the date of purchase.
Also, different articles of the Law “On Protection of Consumer Rights” are responsible for different situations. Let's tell you more about each case.
If you didn't like it
If the stroller does not suit you in color or the size does not fit, or you want to receive a product of a different style, then you can return or exchange it within 14 days. To do this, you need, armed with Article 25 of the PZPP, to come to the store within 2 weeks from the date of purchase.
Make sure that the product has not been used for its intended purpose and that its presentation has not been damaged. All factory labels and seals are retained. Also have with you a sales receipt, a cash receipt, or another document that will confirm the fact of purchase. If you cannot find them, then refer to witness statements and provide other evidence of the purchase of the product.
Have you met all the conditions? In this case, you have the right to exchange the goods. And you can return the money for the stroller if, at the time of visiting the store to make a claim, the seller does not find a similar one.
If there is a marriage
You purchased a stroller, it suits you in style and size, but when you came home, you discovered various defects, malfunctions and damage. In this case, paragraph 1 of Articles 18 and 19 of the Law “On Protection of Consumer Rights” will help you.
If there are defects, then the period for exchange and return of goods of inadequate quality is valid during the warranty period. If it is not installed, then you can return the broken stroller within 2 years. All deadlines are given on the basis of articles 18 and 25 of the Law of the Russian Federation.
Clause 1 of Article 18 gives you the right to receive the same product, but without defects, return the money spent on the product, or choose a stroller from another manufacturer.
Attention! You need to be prepared for the fact that the store refuses to fulfill its duties. In this case, it is necessary to order an examination of whether the product was defective during production or transportation.
How to return or exchange a baby stroller under warranty?
First, you should look for documents for the purchased product, and then contact the store where it was purchased. After this (depending on the specific situation), one of the following options is possible:
- A representative of the selling company will suggest that you contact the official service center that services the products of the manufacturer of your stroller with the problem that has arisen. After this, most likely, the product will be repaired free of charge or replaced with a model of similar characteristics.
- You can contact the store's customer service directly. Many retail stores (including those that sell their products online) have their own services. There, your stroller will be carefully examined for any damage or defects. If they are minor, then local repairs can be made. Otherwise, you will receive a replacement stroller (or the store representative will simply return your money).
Step-by-step instruction
You decide to return a faulty or disliked product to the store. To make sure you don't miss any important details, we'll tell you step by step what you need to do.
- Examine the appearance of the product, check the presence of all parts of the kit, and make sure that the stroller is in working order. The product must not show signs of use, scratches or damage.
- Place the stroller in the original packaging, case or bag, attach all existing labels, stickers and labels. The product should look the same as when you purchased it in the store.
- Prepare a complete package of documents that prove the moment of purchase: identification card, guarantee card, cash receipt, sales receipt, payment from your bank account. If there is no receipt, you have the right to refer to witness testimony (Article 18 of the Law of the Russian Federation), establishing the date and price of the purchase.
- Within 14 days or the warranty period, contact the seller to indicate your intention to make an exchange or return.
- If the stroller is defective, you can return the money or choose another product. If the product does not suit you in terms of external characteristics, then you can get your money back if the store does not have a similar stroller.
- Have you taken into account all the conditions, complied with the law, but the store does not meet you halfway? Then you need to write a statement and provide it to the seller in two copies. The first copy remains with the store, and you need to pick up the second copy, along with the seller’s introductory note.
Reasons for return and buyer rights
When returning, the buyer has the right to demand that the store fulfill the following obligations:
- Replacing a defective toy with a quality one.
- Partial refund corresponding to the degree of damage to the product.
- Elimination of product defects.
- Reimbursement of funds necessary for repairs and replacement of spare parts.
- Refund in case of cancellation of purchase.
If the purchased product deteriorates due to a manufacturing defect within the period established by the warranty, you can return the toy or stroller back to the store. A high-quality product that has retained its presentation can be returned no later than 15 days, including the day of purchase.
Features when purchasing in an online store
Slightly different aspects should be taken into account if you ordered the product from an online store. It is easier to return the stroller in this situation, because you are ordering the item remotely, without being able to independently assess its quality and absence of damage.
Also here Article 26.1 of the PZPP comes into force, from which we can extract basic information:
- the customer can terminate the transaction at any time before receiving the parcel with the goods;
- Products are returned within 7 days after delivery of the parcel and there is no need to explain why it was returned;
- You can return an order within 3 months from the date of receipt of the parcel, if the seller has not informed the client in writing of the accepted procedure and return terms.
Please ensure that the stroller is safe and sound. Copies of receipts and other documents with an inventory must be included in the parcel with the product. Please note that special rules apply for the delivery of large items.
You will find more information about returning goods to an online store here.
How can I return to “Daughters-Sons”?
If you purchased a product in the Daughters-Sons store and want to return the money or exchange it, then follow the steps given above. The employees of this organization comply with the law and are obliged to meet you halfway in accordance with the Labor Code.
If the product is of poor quality, bring it along with your receipts to the store. The organization must return your money or exchange the product under warranty. If the style does not suit you, come back within 14 days with a stroller that has not been used.
Categories of children's toys
The conditions for returning goods to the Detsky Mir store depend on its type. There are three categories of children's products:
- Seasonal . The warranty period in this case starts from the season for which the product is intended.
- Technically difficult . The return of such goods is subject to special rules, which are usually attached to the instructions.
- Large-sized . The product is equipped with special rules that must be followed during its delivery.
According to the law, soft and inflatable toys of proper quality cannot be returned to the store. If they are defective, you can return them.
Case of the seller refusing to return the money
There may be several situations when the seller does not meet you and refuses to fulfill your request for a refund. Let's look at each of them.
Poor quality toy or stroller under warranty
You can get a refund for a defective product if the seller refuses to complete this operation by following these rules:
Did you know
Refunds for a trip to a children's camp are subject to several conditions:
- The child was in the camp for less than 21 days.
- The family in which the child lives is large or single-parent.
- Presence of people with disabilities in the family.
- Insist that the seller check the quality of the product. The buyer may be present during the inspection.
- If the toy’s defect is proven, but the seller believes that you damaged it yourself, you need to conduct an examination. The expert opinion is carried out at the expense of the seller with the possible presence of the buyer. If you do not agree with the results of the examination, you can challenge it in court.
- If your innocence of damage to the product is proven, the seller must return the money. Refusal to fulfill such an obligation may result in legal action.
The case of product breakdown due to the fault of the buyer is considered separately. If the results of the examination are not in your favor, you will have to abandon the claim and pay the seller’s costs to identify the causes of the defect.
Poor quality toy with unknown or expired warranty
You can return a toy or baby stroller to the store ignoring the warranty period. The expiration of the warranty period implies payment for the examination of the goods by the buyer. If the seller does not want to return the money in the event of a proven defect, then you must write a claim. Appeal to the court is possible if the claim is not followed by a refund of the amount spent on the purchase.
Quality toy
Refusal to return the cost of a quality toy implies writing a complaint to the seller. If he did not meet the buyer, he has the right to consider the case in court. By the way, about how to correctly draw up a pre-trial claim, read on the hiring website here https://potrebexpert.online/5609-oformlenie-primer-sostavleniya-dosudebnoi-pretenzii-na-vozvrat-deneg
