A consumer is a client who has purchased a product or ordered a service for personal or family needs.
It is believed that the average customer is weaker than a store, coffee shop or car service center. He cannot immediately and reliably assess the quality of the product or check the composition of the cheesecake; it is easy for him to get confused in the clauses of the service contract. Therefore, it is protected by the Consumer Rights Act.
For violation of consumer rights, entrepreneurs are responsible for three types of liability: civil, administrative and criminal.
We explain what an entrepreneur must do under each responsibility, and how to insure against payments and fines.
