Complaint to the housing department about cleaning the local area 2021

How to submit a claim to the management company, housing and communal services

Before filing a claim, it is necessary to identify the fact of a violation of the right and study in more detail the current legislation on this issue. A claim to the company that manages housing and communal services in your home is submitted to its general director. After this, the appeal is sent to a specific department that deals, for example, with the issue:

By flooding of housing.
For tree crowning and landscaping of adjacent areas, etc.
For compensation of damage caused.

As a rule, the application is sent to the subscriber department of the management organization, after which they are reviewed by the director of the management organization. The consideration takes place in the manner and according to the rules provided for by the Federal Law “On the procedure for considering appeals from citizens in the Russian Federation.”

What laws must be referred to in a claim?

The list of legislative acts regulating this issue is quite wide.

civil code of the Russian Federation;
Code of Administrative Offences;
housing code of the Russian Federation;
consumer protection law, etc.

It is to them that you can refer in your complaint or other type of claim filed against the management organization, HOA or other form of housing management structure.

Lawsuit

When appeals to the management of the Management Company, Rospotrebnadzor and the Housing Inspectorate do not produce results, residents of an apartment building can file a lawsuit over improper cleaning of the local area.

IMPORTANT! The court will need evidence before the court settles the issue.

The claim is drawn up taking into account the requirements of Article 131 of the Code of Civil Procedure of the Russian Federation:

It must indicate the name of the court.
Full name of the person submitting the application.
Contact details are provided.
Then the name of the person acting as the defendant is indicated in the claim.
Then a statement of the fact of violation of consumer rights, a statement of the situation, and all the circumstances of the case are given. Facts must be presented accurately and in accordance with the law.
An important point is determining the amount of the claim.
It is also necessary to provide evidence of pre-trial settlement of the issue.
Documents serving as evidence must be attached to the claim. You should write a list of them.
The claim is signed and a date is set for its filing.

The statement of claim can be sent either to the magistrate or to the district judge, it depends on the amount of the claim.

How to write an application to the management company, document form

When writing an application, you must follow several rules, which include:

Mandatory written form of the document.
A concise statement of the essence of the problem and a link to evidence.
Indication of details for receiving a response.
An indication of the desired outcome of the interaction.
Date of document preparation and signature of the applicant.

If all these rules are followed, the complaint or statements will be considered correctly written. In this situation, a positive outcome of conflict resolution is most likely.

Sample forms are presented below. If there are several victims, then you can draw up a collective statement, including not one but several applicants.

Claim to the Criminal Code for damages

Often, real damage is caused to citizens by unscrupulous actions of management companies. It can be expressed both in real form and in the form of lost profits. Both the first and second aspects are determined according to the rules provided for by civil law.

The claim must be made in writing. It must indicate the extent of the harm caused and evidence of this. Information about material damage due to the failure of the management company to fulfill its duties must be presented in valid numerical formats and according to the rules for determining the market value of objects.

When flooded

Flooding means causing damage to the premises and other property in which the water supply systems break, which can result in damage to furniture, repairs, other property, etc. For flooding of an apartment, it is especially important to prove the fact of a break in hot or cold water due to improper maintenance of the house and communication resources by the management organization.

Causing material damage, sample

Very often, due to the fault of unscrupulous management companies, citizens suffer material damage. It can be expressed in various forms. It can reach significant sums of money. In such an act, it is necessary to indicate what kind of material damage was caused, what shortcomings in the work of the management company or the failure to perform what work preceded this, repair of what (walls, entrances) and what work is required.

You can submit a pre-trial letter for compensation for material damage at the place where the harm occurred or at the place of actual residence of the citizen.

A sample of a well-formed application can be downloaded by clicking here. ⇐

When causing damage to the car: sample

Often, damage can occur due to failure to perform duties to clean city streets. In this situation, branches that are not cut down in time can damage a vehicle or other property of citizens located in common areas. Therefore, you need to understand how to act in this situation.

If damage is caused to a car due to untimely removal of trees, you can correctly write a complaint both to the head of the management company and to the administration or department involved in house management.

Residents' requests must be made in writing. This includes all circumstances of legal significance.

Sample complaint to the management company for flooding an apartment from the roof

Often, clutter on roofs leads to flooding. This can also result in improper repairs.

When an apartment is flooded due to the improper condition of the roof, citizens must write a statement to the director of the management company. Her contact details can be found on the Internet.

Claim to housing and communal services for recalculation, sample

The landlord or immediate tenant may be charged incorrect amounts on receipts. In this case, to recalculate payments, the citizen must write an application.

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The writing sample is in written form. The complaint is submitted to the organization that provides this or that housing and communal service.

Application to the Criminal Code for entrance repairs

A request for repairs to the porch or elevator, as well as other parts of the entrance, can be sent to the management company in the form of a written application.

It must indicate the need for repair work and the reasons why it needs to be carried out as soon as possible.

Application for repair of the porch, elevator to the management company

The porch or elevator is part of the common property, called the entrance. In a situation where the entrance is in stable condition, and the repair of its individual parts requires repair, you can write a separate application for reconstruction, for example, of the porch, elevator, steps.

Application to the management company for insulation of external walls

Citizens can independently insulate their homes by paying third parties for these services. But in a situation where the walls are of poor quality and require actual repairs, a citizen can contact the management company to strengthen the walls.

A sample document can be downloaded from this link.

Sample application to the housing department about mold in the apartment

Mold in an apartment can not only damage repairs, but also harm the health of citizens. Therefore, if mold is detected, you must immediately contact the management company to eliminate it.

Application to housing and communal services for repairs

An application to the housing and communal services for repair work, both capital and routine, can be submitted to the management company in writing.

It should include all the components that have already been described above, depending on which element needs to be repaired.

A sample document can be downloaded here. ⇐

Collective statement from residents: drafting features and sample

A collective statement is drawn up according to the same rules as an individual one. The only peculiarity is that the complaint must be written on behalf of several residents at once. In a situation where there are too many applicants, they have the right to choose one representative and entrust him with conducting business on their behalf. In this case, only this representative will be indicated in the application as the person applying, but the document must necessarily include information that it was the representative who submitted it.

What to do if the claim has not been considered

Sometimes situations arise when a citizen’s appeals are left without consideration. In these situations, several options are possible:

Filing a complaint to a higher authority.
Contact Rospotrebnadzor.
to the prosecutor's office.
to court.

You can also complain about management companies to the housing inspectorate of the corresponding region of the Russian Federation.

Thus, writing claims with a request for housing maintenance occurs according to the rules provided by law. In order for the content to be carried out according to the quality established by GOSTs. The main thing is to indicate in your complaint the address to receive a response. If the requirements are not met, you can complain to higher authorities

good condition of building structures, heating devices and pipelines located in staircases;
required sanitary condition of staircases; (Clause 3.2.2 of the Decree of the State Construction Committee of the Russian Federation dated September 27, 2003

Pre-trial settlement of the dispute is mandatory when collecting debts for housing and communal services

In accordance with Part 5 of Art. 4 of the Arbitration Procedure Code of the Russian Federation, civil disputes regarding the collection of funds under contracts and transactions are referred to the court only after the parties have taken measures for pre-trial settlement. This can be done after thirty calendar days from the date of filing the claim, unless other deadlines/procedures are established by law or contract.

Such legal relations also include the collection of debts from the management company and the homeowners association for housing and communal services. House managers, when filing a claim in court, are required to confirm that this requirement of the law has been fulfilled: indicate this in the statement of claim and attach the relevant documents (clause 8, part 2, article 125, clause 7, part 1, article 126 of the Arbitration Procedure Code of the Russian Federation) .

According to clause 2 of the Review of Practice of the Armed Forces of the Russian Federation dated July 22, 2020, compliance with the pre-trial procedure for resolving a dispute before going to court with a demand for recovery of expenses for the maintenance and repair of the common property of an apartment building from a legal entity is mandatory (Articles 210, 249 of the Civil Code of the Russian Federation, Art. Articles 153, 158, 162 of the Housing Code of the Russian Federation, Part 5 of Article 4 of the Arbitration Procedure Code of the Russian Federation). If by the day of going to court the period for pre-trial appeal has not yet expired, then the court must return the statement of claim (clause 8 of the Review of Practice of the Armed Forces of the Russian Federation dated July 22, 2020).

What the MA should remember about the pre-trial procedure for resolving disputes

Application to housing and communal services for a complaint about non-cleaning of the entrance

Tambours in houses with “Czech” and “hotel” layouts
Small premises on the ground floor in “Khrushchev” and “Brezhnevka” buildings
Attic spaces in modern houses
Technical floors in nine-story buildings built in 1980-2000.

You need to understand that everything that does not belong to the area of the apartment is, accordingly, common property. Therefore, you can safely justify your demands with the Decree of the Government of the Russian Federation if the management company begins to invent excuses for its inaction.

And yes, you can also write an application to the Criminal Code for cosmetic repairs of the entrance - it will also be illegal to refuse such requests. Therefore, we feel free to write an application, for example, for cosmetic repairs of the entrance, and indicate the necessary premises.

A sample can be viewed on our website below. Housing Code of the Russian Federation, each owner must have a management agreement for an apartment building with all attachments. If you do not have the contract in hand, you can request your copy from the management organization. To do this, you should contact the management company with an application for a copy of the agreement with the management company. Sample application for the provision of an agreement with the management company We have prepared for you a sample application, which you can take as a basis and supplement, or leave unchanged, indicating your data. To please support us with a like on one of the social networks: Standards for cleaning entrances of residential buildings For the city of Moscow: According to the rules and regulations for cleaning entrances and staircases (for the city of Moscow)

Every day, wet sweeping is carried out in front of the garbage chute loading valve.
Washing of flights and landings is carried out 2 times a month. If there is a working elevator, then washing is carried out once a month.
The elevator cabin is cleaned daily, except weekends and holidays.
The garbage chute is cleared of blockages daily. The disinfection procedure is carried out once a month.
General cleaning of the entrance: washing windows, walls, doors, ceiling lamps, attic stairs, low-current devices, sweeping away dust and cobwebs is carried out once a year.
Once a week the area in front of the entrance is cleaned and the metal gratings are cleaned.

These cleaning rules are mandatory, and if you want to know who is responsible, we will tell you - these are management companies, owners, owners and lessors of residential premises. They are the ones who are obliged to organize proper conditions for residents and carry out sanitary maintenance in a timely manner on a contract basis. Complaint to the management company How to file a claim to the management company? What legal norms should I use to be more convincing? What result can be expected after reviewing the document? You will find the answers to these questions right here.

In turn, the management company, in accordance with Art.

Frequency of yard cleaning

The same resolution specifies the frequency of cleaning; it depends on the characteristics of the territory and the class of sidewalks . All sidewalks are divided into three classes. The first class is cleaned once every two days (more often if possible), the second class – once a day. Third class sidewalks are swept twice a day.

When such frequency is not maintained, the yard is cleaned poorly and rarely, there are legal grounds to complain about the yard cleaning to the regulatory authorities. According to the same Decree, garbage cans near residential buildings must be emptied of garbage every day, at least.

Sample applications to the management company

Based on the current legislation of the Russian Federation (“Housing Code” of the Russian Federation, Government Decree No. 491 of the Russian Federation “Rules for the maintenance of common property”, an agreement concluded between residents and the management company, other regulatory and sub-regulatory acts), issues of maintaining the housing stock have been transferred from state competence to the level of interaction between the management company/other organizations involved in maintaining the building and the residents of an apartment building or other residential building.

This applies to both technical communications (gas pipeline, water supply, electricity supply, and so on), and issues related to the infliction and compensation of damage within the framework of the interaction of the above-mentioned individuals and legal entities. For example, you can draw up a report about the flooding of an apartment or ask the management company to solve another existing problem.

In this regard, it is important to consider the procedure and rules for writing an application to the management company.

How to write an application to housing and communal services (sample)?

The application form in question does not have a legally regulated form. The application is drawn up in any written or printed form signed by the submitter.

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However, the general rules for filling out similar forms apply to this document:

In the upper right corner the details of the official (position, full name), name and legal address of the management company are indicated. Next, you need to write from whom the application is being submitted (full name, address, contact details).
In the middle of the sheet is written the name of the document - “Application”.
Under the name, on a new line, the essence of the problem is stated in as much detail as possible. Next, options for solving the current problem are proposed in the form of a petition or demand, depending on the situation.

Submission of the application is carried out in person through a visit to the management company, or by mail by letter with notification.

In the first case, it is necessary to draw up two copies of the application - one remains with the applicant. The recipient of the application must sign on your copy confirming receipt.

Some management companies offer to submit applications electronically through the appropriate feedback form or using email contact information. However, it is important to take into account that from the point of view of the legislation of the Russian Federation, sending this email does not have the status of a statement, but is an ordinary issue, which relieves the management company of responsibility for the need to take the measures mentioned in the appeal. But conscientious and responsible management companies do not leave such requests unanswered.

You can find out about who else you can file a complaint against and how to draw it up correctly by studying the materials on the resource ahrfn.com, where various conflict situations related to real estate and utilities are discussed in detail.

Snow removal procedure

In cities of the Northern climate zone, there is a special procedure for cleaning local areas during snowfall. Each locality has its own standards for cleaning yards. They depend on the total average annual precipitation.

During light snowfall, a regular broom is sufficient. The thickness of the snow cover on roads and sidewalks cannot be more than two centimeters. In the event of heavy, continuous snowfall, street cleaners should clean street sidewalks every three to four hours. The frequency of cleaning may vary depending on the class of road. Mechanical means of snow removal are often used for this purpose.

To ensure that extra centimeters of snow do not interfere with the movement of people and vehicles in the yard, the snowdrifts should be moved to the edge of the roads. When ice appears, the road part of the yard area must be treated with special reagents.

During heavy snowfalls and thaws, first of all, dangerous areas under metal roof elements, pitched roofs, and also under protruding facades should be fenced off. Icicles and snow overhangs must be removed within 24 hours from the moment they form. Work must be carried out only during daylight hours.

Street cleaners are required to clear the roofs of buildings along main highways, pedestrian areas, playgrounds and roofs of entrances from snow within two days after a snowfall. When the snow layer is more than five centimeters, cleaning must be done immediately. Other types of roofing must be cleaned within three days after a snowfall.

Where can I complain about the management company?

If your requests are ignored or your obligations are not fulfilled in good faith, it makes sense to file a complaint against the management company. Complaints and claims are sent to the following organizations (usually in the order indicated below):

Complain directly to your management company . As a rule, it is written in the name of the manager. If the initials are unknown, then simply to the legal address of the company indicating the position of the person to whom the claim is addressed.
To the administration - district or city. As a rule, there is little benefit from this, since most requests receive formal replies signed by an official who does not even read them. But, nevertheless, such a possibility of filing a complaint exists and for the sake of completeness and objectivity of the coverage of the material, it cannot be ignored.
Housing Inspectorate (Sample application to the Housing Inspectorate for inaction of the Criminal Code). Appeals to this authority are relevant if the management company fails to fulfill its duties or performs them in bad faith. It also considers issues related to the competence of choosing a management company or other organization involved in the maintenance of a residential building. It is inappropriate to send questions related to the resolution of financial issues to the Housing Inspectorate - the legality of charges, and so on.
Prosecutor's office. It is most advisable to contact this authority in cases of controversial financial issues (illegal charges, etc.) and in other cases of gross violation of current Russian legislation (refusal to issue documentation or failure to provide information, etc.).
Court. If it is impossible to resolve the problem pre-trial, a statement of claim is filed in court. It is recommended to attach evidence to the application (photos and videos, receipts and so on). In most cases, a court decision is made in favor of the residents and in 85% of cases it is executed in full or in part.

Where can I complain if the snow is not removed?

As a rule, two reasons for the accumulation of extra centimeters of snow in the yard are considered: utility services do not fulfill their duties or an emergency situation occurs. In cases where snow lies in the yard for weeks and no one removes it during this time, residents should take drastic measures.

The type of organization to which a complaint should be filed in case of poor cleaning during snowfall depends on several factors:

In cases where accumulated centimeters of snow are not removed from street sidewalks, roads, stops or parking lots, it is necessary to write complaints to the regional authority in the field of improvement. This may be a management company or the Administration;
When, after a snowfall, the entire yard is covered with a thick layer of snow, and huge icicles hang from the edges of the roofs, you should also complain to the management company;
For large cities, it is possible to file a complaint online. For example, for Moscow residents - the mayor’s portal;
If representatives of organizations ignore complaints about the lack of snow removal, victims should contact the prosecutor's office.

When it is difficult to determine what exactly is the reason for the lack of cleaning of roads, street sidewalks, bus stops, roofs or the general area of the yard as a whole, then you can complain to the Housing Inspectorate, Housing and Communal Services (Housing and Communal Services) or the HOA (Home Owners Association). As a rule, contacts of these organizations are located on the notice board at the entrance to the entrance or near the mailboxes. The applicant hands over one copy of the claim to the head of the responsible company, and keeps the second copy for himself.

Cases where a month's worth of snow falls on one day are considered examples of an emergency. Utility services, as a rule, are not able to eliminate the consequences of snowfall immediately. The operating mode of the wipers in these services is designed for snow removal under normal conditions. A typical budget does not include resources for emergency cleanup because it is impossible to predict, and money spent on unused snow removal equipment is considered wasted money.

How to file a complaint with the management company

The law does not provide for a strict unified form with a clear structure for treatment. If there are grounds, the applicant, based on the general requirements set out in the legislation regulating office work and appeals of citizens or business entities, draws up an appeal.

A complaint to the Criminal Code can be filed on various grounds related to poor performance of one’s obligations to residents or activities carried out in violation of housing legislation.

The most common situations in which a statement is made:

Violation of the provisions of the concluded agreement or non-fulfillment, as well as improper execution;
Violation of housing legislation;
Leaving without consideration the demands of residents that are justified.

Requirements, how to write a claim, statement, etc. conditional and do not require qualified specialist assistance. In fact, you can write a claim yourself, regardless of what kind of education a person has.

If the applicant doubts his ability to clearly formulate his thoughts, or does not have time to correspond with the Criminal Code, he can resort to the services of a lawyer who will help draw up the document, which will entail additional expenses.

Where to file a complaint

When there are violations on the part of the management company, first you need to try to resolve the problem with the management company itself. You can solve it by personally contacting the management company or by sending a written appeal (complaint, etc.). This method is mandatory in all cases, since inaction, ignoring the requirements of the application, leaving it without consideration gives the applicant the right to go further and contact the competent government authorities.

These include:

Prosecutor's office and law enforcement agencies;
Housing Inspection;
Territorial bodies of Rospotrebnadzor;
Court. Pre-trial procedure is mandatory, since the result of the consideration - a written response or ignoring the appeal - is assessed by the court as evidence.

Procedure for filing a claim

The claim is submitted in writing, and there are several possible ways to submit it:

Personal visit to the management company's office. In this case, it is advisable to ask to register the document and provide the registration number of the incoming message;
Send by registered mail via Russian Post;
Send by email if the management company has an official email address.

The response must be sent to the citizen no later than 3 working days if a claim is filed (Resolution of the Government of the Russian Federation dated 05/06/2011 No. 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings”), within 10 working days days if a complaint was sent (Government Decree No. 731), within 30 days if there was an application or appeal (Federal Law “On the procedure for considering citizens’ applications”).

When the demands are refused, the refusal must be motivated.

Form and content of the management company's claim

Despite the fact that the law does not say what a written claim to the management company from a citizen should look like, it is clear from the general provisions that the management company’s claim form is written and looks something like this:

The sheet is usually A4 format;
The upper right corner is the “header” of the application. This part indicates the name of the management company, its address, director (full name), information about the applicant (full name, address, contact phone number);
The line below, under the header in the center of the page, indicates the name of the document (complaint, appeal, claim, application);
From a new line from the red line, the applicant sets out the essence. Indicates the reasons for writing such a letter, what the violations were, in the opinion of the applicant, who is guilty, how to proceed with the substantiation of their demands and arguments. In the last paragraph, it is advisable to briefly formulate clear requirements, the satisfaction of which will serve to resolve the current situation;
Any official document (complaint, statement, claim, appeals are no exception) is dated and signed.

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What to do if there is no reaction

Residents can hope that management will consider the complaint, punish the janitors, and take effective measures to eliminate problems with cleaning the local area. But sometimes such expectations do not end in anything. The management of the management company does not respond to the complaint, the yard is still buried in garbage.

There are several regulatory organizations, contacting which will be more effective. In Moscow, you need to contact Rospotrebnadzor or the Housing Inspectorate; residents of other cities can also take advantage of the protection of these organizations from the poor performance of the Criminal Code.

Samples

The list of grounds for claims is quite large, since the management company provides a fairly wide range of services in the housing and communal services sector. A sample of each claim can be drawn up in any form, using the examples we provide below as an example.

claim to the housing and communal services for heating at the link: claim to the Criminal Code for heating;
a complaint to the management company about a roof leak; a statement to the management company about a roof leak;
claim for major repairs sample claim in the Criminal Code;
claim to an energy sales company sample claim to an energy saving company;
claim for uncompleted work sample claim for unfulfilled work;
claim for recalculation sample claim in the Criminal Code for recalculation.

Remember that in some cases you also have the right to write an application for recalculation of water costs (read the link for more details).

Application for compensation of damage to the management company

Most domestic management companies sin by neglecting to fulfill their obligations to maintain the house, or rather the property belonging to the common house. The main argument in its defense of the Criminal Code is the lack of funds. Such inaction on the part of the management company often becomes the cause of destruction of common property (roof leakage, untimely major repairs, etc.), which can lead to damage to the property of citizen-owners.

The issue of compensation for damage is resolved sequentially:

a claim is filed against the Criminal Code or a statement is written demanding compensation for damage and elimination of violations. If this method does not help, then you should move on to the next stage;
lawsuit.

Claim to housing and communal services for heating

When questions arise with home heating, it is also advisable to first file a complaint or statement with the organization that is responsible for heating. Resolving the issue involves a representative of the operating organization coming to the site and leaving a report that confirms or refutes the validity of the claim. If the operating organization has not done this, then the applicant independently draws up a report (with measurements of the air temperature in the room, etc.) and has it certified by the signatures of neighboring witnesses or council members.

Pre-trial claim to the management company for flooding an apartment (claim to the management company about a leak)

Flooding of an apartment requires notification of the guilty party about the fact of flooding. The pre-trial claim is sent specifically to the culprit, who can be either the management company or another tenant. The victim of the flood must notify the culprit as soon as possible.

The claim (application) must reflect the location of the leak (this must be demonstrated in person and best recorded using photos or videos), what property was damaged, the assessment of the property,

Sample application to the management company for entrance repairs

Maintaining the entrance in proper condition and repairing the entrance is the responsibility of the management company. Failure to carry out timely repairs forces the residents themselves to react. It is better to submit the application collectively so that it has a greater effect. The more residents sign the application, the greater the likelihood that they will not have to go to court.

Claim for poor quality of housing and communal services

In the event of poor-quality services provided to a resident, the latter has the right to demand that violations be eliminated and ensure that obligations are properly fulfilled, as well as recalculate and reduce the amount of payment for poor-quality services.

Claims against the property management company

Violations of home maintenance by the management company are expressed by:

disruption of the operation of heat, gas and water supply systems, technical noise, poor cleaning of entrances and courtyard areas, leaking canopies, irregular garbage removal, etc.);

the frequency with which restoration work, landscaping, and inspection of premises and equipment are carried out without taking into account the established standards;
untimely preparation of heating systems for heat and water supply during the transition to the winter period;
not holding general meetings of residents, holding them in violation of the regulations.

Complaint to the management company for recalculation

A claim to the Criminal Code for recalculation is submitted in accordance with Government Decree No. 307 “On the procedure for the provision of utility services” and the relevant rules.

The grounds for filing such a claim are:

inconsistency of quality of services;
failure to provide services for some time;
absence from the place of residence for a long period of time for legal reasons. You can apply for recalculation only for water and gas supply services. Other services of the HOA or housing office (heating, solid waste removal, elevator, intercom, etc.) are paid in full.

Claim against the management company for damages

A claim against the management company for damages may be filed in court if all pre-trial settlement methods have been exhausted.

Sample claim for major repairs

Carrying out major repair work is the responsibility of the management company; residents make monthly deductions for such work, therefore they have the right to demand it in a claim and in court.

Complaint to the management company about uncompleted work

A claim to the Criminal Code for uncompleted work is submitted by analogy with poor-quality provision of services.

Where to complain

The Gosstroy decree applies to all institutions that have undertaken obligations to maintain apartment buildings. Its norms and requirements must be taken into account by providers of cleaning services, and consumers of these services - residents of houses - should also be aware of them. If the local area is poorly cleaned, you should not remain indifferent and wait for the janitors to show consciousness.

A dirty, abandoned yard is not only an aesthetic issue. Being in such territory is both unpleasant and dangerous. Children cannot play here; it is difficult to find comfortable conditions for a pleasant stay . Who can you complain to about the poor, irresponsible work of janitors in Moscow or another locality?

ATTENTION! If the management company is responsible for the maintenance of the apartment building under the contract, claims, first of all, should be addressed to its management.

There is a standard sample document for a complaint against a janitor; it can be obtained from the Criminal Code itself or on websites related to housing and communal services. The complaint must be made in writing and registered with the company. It can be on behalf of one homeowner in the house or on behalf of the entire group of residents.

If it is not possible to find a sample, you can make a claim in any form, but the document must contain basic data. This is information about the person to whom the claim is sent, information about the applicant, accurate and reliable data about the fact of poor performance of cleaning work.

It is necessary to indicate the fact of violation of the service agreement, the requirements of housing and communal services legislation. The complaint must be drawn up in two copies. One is transferred to the management of the Management Company, the other remains with the applicant. Both copies must have a mark indicating registration and receipt.

Procedure in case of non-compliance with requirements or failure to correct violations

There are not isolated cases when the Criminal Code refuses to satisfy the requirements set out in the complaint, citing far-fetched arguments, or completely omits inconvenient moments for itself, pretending that there are no shortcomings or violations. The applicant can either back down or contact other competent authorities until the case is brought to court. In the latter case, it is worth taking care of the evidence base in order to sway the court on your side.

Evidence of violation

The fact of violation must be recorded; this will be fundamental evidence in court. So, if there was no response from the Criminal Code to the received document and the response was not sent to the applicant on time, this will already be significant evidence of violations on the part of the Criminal Code.

If the problem is resolved on paper, but in fact everything remains unchanged, then the most optimal way would be to draw up an act.

We draw up an act

The applicant leaves a violation report in his own hand, which must be certified. The certification procedure consists of signing such an act by members of the council of the apartment building or neighbors.