Complaint to the Ministry of Education of the Russian Federation: sample, where and how to submit

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Published: 10/11/2018

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Parents have every right to protect the rights and interests of their children, including by filing a complaint with any government authorities. Therefore, in the event of a conflict situation, you can file an individual or collective complaint.

• Procedure for submitting a written appeal
• Submission methods
• Procedure and terms for consideration of a written appeal
• What could be the consequences?

However, you should not immediately write an appeal to the Ministry of Education, in which case it will be returned to the local department of the education department, and in addition, the period for its consideration will increase by an additional 7 days. Initially, it is better to contact the administration of the educational institution. There are also special commissions in schools that consider disputes arising in connection with the educational process. If attempts to resolve the situation are unsuccessful, you can file a complaint with your local education department office. Only if the conflict is not resolved there, or the result does not satisfy the applicant, can an appeal be written to the Ministry of Education.

The legislation does not define a list of violations in case of which a claim can be filed. Thus, any non-compliance with the rights and freedoms of a child or his parents is a reason to file a complaint. Among the possible reasons, the following main ones can be identified:

1. Poor quality educational services are provided . This may be the incompetence of the teaching staff or a specific teacher, violation of statutory standards and requirements, frequently canceled or shortened lessons, etc.
2. Sanitary, fire and other norms and rules are violated . This is not only a gross violation of the rights and interests of students, but also a real threat to their lives.
3. Numerous demands are made on parents , including illegal regular fees for repairs, textbooks, etc.
4. Violence is committed against the child, threats and insults are made , and also if the teacher is biased and overestimates the requirements for a particular student.

Powers of the Department of Education

Before you decide to file a complaint with the Ministry of Education, you need to clearly understand what is within its competence and whether it makes sense to contact them with your question.
In addition, attention should be paid to the fact that the Ministry of Education is an executive body whose scope of activities covers the entire territory of the Russian Federation. In turn, the Department of Education is a territorial body with the same powers, but operating at the municipal level. The main powers of the Ministry and Department include:

• Control over compliance with current norms of Russian legislation in the field of education;
• Issuing orders, management in educational institutions, including those where they are engaged in leisure development;
• Distribution of funds from the budget and control over their use;
• Creating conditions for citizens through which they can exercise their right to education;
• Development and approval of methods related to the work and management of an educational institution.

From the above it is clear that you can write a complaint to the Department or Ministry of Education in case of any discrepancy that was recorded in an educational institution. We will consider in more detail the reasons for contacting a body such as the Ministry of Education below.

Structure of educational authorities in Russia

Departments (or ministries) of education are government structures at various levels. To understand where exactly you need to go in your case, you need to know what kind of government bodies exist that regulate and control the field of education, as well as what issues are within their jurisdiction.

Federal authorities

When reforming the system of executive authorities in 2018, an important change took place for the education system: the Ministry of Education and Science was divided into two separate government bodies: the Ministry of Higher Education and Science and the Ministry of Education.

As a result of this division, the government body under the familiar name of the Ministry of Education and Science began to regulate only issues of higher professional education and scientific activity. Everything else went to the Ministry of Education, namely:

• preschool and school education;
• secondary vocational education;
• additional education for children and adults;
• children's health and educational camps and other forms of children's recreation.

Thus, writing to the Russian Ministry of Education about problems in kindergartens, schools and colleges is useless - such complaints will be forwarded to the Ministry of Education.

Competence and contacts of the Ministry of Education and Science

The Federal Ministry of Education can only be contacted with questions that fall within its competence, namely:

• certification of universities;
• lists of specialties and areas of higher education;
• distance learning technologies (for all educational institutions, not just universities);
• the procedure for organizing and carrying out educational activities according to educational programs of higher education;
• the procedure for developing exemplary basic educational programs of higher education;
• students undergoing practical training, etc.

The full list of powers of the Ministry of Education and Science can be found in the Regulations on the Ministry of Science and Higher Education of the Russian Federation, approved by Decree of the Government of the Russian Federation of June 15, 2018 No. 682.

You can send a complaint to the Ministry of Education and Science of the Russian Federation in the following ways:

• hand over in person to the address: 125009, Moscow, Bryusov lane, 21 (reception hours: Mon.-Thu.: 09:00-18:00; Fri.: 09:00-16:45);
• send by mail to the address: 125993, Tverskaya st., 11, Moscow, GSP-3;
• use the electronic application form on the official website of the Ministry of Education.

Phone number for inquiries regarding requests: +74955471316. The ministry also operates a hotline to ensure the legal and social protection of students, where you can get advice on an issue of interest.

Competence and contacts of the Ministry of Education

You can contact the Ministry of Education of the Russian Federation on the following questions:

• the procedure for organizing and implementing educational activities in basic general education programs;
• the procedure for developing approximate basic general education programs;
• federal list of textbooks approved for use;
• the procedure and conditions for the transfer of students in the event of termination of the activities of the educational organization;
• the procedure for applying disciplinary measures to students;
• procedure for admission to study in basic general education programs;
• other issues within the competence of the ministry by the Regulations on the Ministry of Education of the Russian Federation, approved by Decree of the Government of the Russian Federation of July 28, 2018 No. 884.

You can contact the Ministry of Education of the Russian Federation in the following ways:

• send an appeal by mail or take it in person to the address: 127006, Moscow, st. Karetny Ryad, 2 (document reception schedule: Mon.-Thurs.: 9:00-18:00, Fri.: 9:00-16:45, lunch: 12:00-12:45);
• send an electronic appeal to the email address [email protected] or through the form on the official website.

You can find out the status of your application by phone. Also, within the framework of the Ministry of Education of the Russian Federation, there are hotlines on issues of secondary vocational education, children's recreation, hot meals in schools, etc. You can view the full list of ministry contacts on the website.

Rosobrnadzor

The Federal Service for Supervision in Education and Science (Rosobrnadzor) is designed to monitor the quality of educational services. The subject of the complaint may be:

• inconsistency of educational programs with state standards;
• violation of the procedure for licensing educational institutions;
• non-compliance with the qualification requirements of teachers and professors;
• violations during the Unified State Examination or the Unified State Examination;
• insufficient provision of schools with textbooks and other school equipment, etc.

Before contacting Rosobrnadzor itself, you should file a complaint with the regional government body performing the duties of Rosobrnadzor. You can find the contacts of the control body in your region here. Thus, in Moscow there is an Office for Control and Supervision in the Sphere of Education within the structure of the Department of Education, located at the address: 129010, Moscow, st. Bolshaya Spasskaya, 15, building 1 (telephone for inquiries +7(499) 231-0008).

If the territorial authority did not help with solving the problem, you can write a letter to Rosobrnadzor itself:

• in person or by mail: 127994, Moscow, Sadovaya-Sukharevskaya st., 16, K-51, GSP-45;
• by sending an electronic request by mail or on the official website.

Territorial authorities

Contacting the federal ministry is already a last resort. You need to start complaining with the head of the educational institution, and then move on to control bodies at various levels. At the same time, the complaint will not be accepted by a higher authority without first contacting a lower authority. Therefore, you need to complain in the following order.

For preschool, school and secondary vocational education:

• head of an educational institution;
• municipal department of education;
• regional education department;
• Rosobrnadzor or Ministry of Education.

For universities:

• university rector;
• Rosobrnadzor or Ministry of Education and Science.

In exceptional cases, when the actions of employees of an educational institution contain signs of a crime, it makes sense to immediately contact the Investigative Committee of the Russian Federation, bypassing the above authorities.

Municipal Department of Education

The municipal department (department) of education is closest to the direct work of educational institutions:

• leads queues to kindergartens and schools, issues vouchers;
• resolves issues regarding transfers to other educational institutions;
• monitors the organization of educational activities, children's recreation during the holidays, as well as children's sports;
• ensures the proper quality of living conditions for children in educational institutions.

If there is an organizational problem that could not be resolved at the level of the educational institution: conflicts with teachers, problems with enrollment in kindergartens and schools, insufficient equipment of the educational institution, you can contact the education department of your locality. In large cities divided into districts, there is usually an education department in each district. You can find out the contacts of the education department through the municipal administration.

Important! Before contacting the authorities, we strongly recommend that you familiarize yourself with the relevant Sanitary Regulations and Regulations, which describe the requirements for premises, catering, daily routine, etc. This will allow you to better understand exactly what violations were committed in the work of the educational institution.

Regional Department of Education

The Department (Ministry) of Education of the region is vested with the following powers:

• licensing and accreditation of educational institutions;
• control over the activities of educational institutions;
• confirmation of documents on education and (or) qualifications.

You can also contact the regional department on almost any issue related to the organization of the educational process, if a complaint to the municipal education department has not yielded results. Contacts for the Department of Education are usually available on the regional government website.

Reasons

The protection of the rights and interests of their children by parents or their legal representatives is prescribed . ” There are also many regulations that ensure that you and your child have the right to receive quality services in the manner prescribed by them.

The most popular reasons for contacting the Ministry include:

• Collections to school funds - overestimation, unjustified use of funds, etc.;
• Violence against your child - beatings, verbal abuse, humiliation from teachers and school employees;
• Understatement of grades received due to a discriminatory attitude of a teacher towards a student or simply an unlawful understatement on the basis of “personal hostility” and bias of the teacher;
• Using one's official position in an unlawful manner and to achieve one's own selfish or moral goals.

In what cases can a complaint be filed with the Ministry of Education?

All educational institutions in the region, including kindergartens, schools and universities, are under the competence of the relevant branches of the Ministry of Education. If a minor conflict occurs in an educational institution, the territorial education unit can resolve it. Unfortunately, the reality looks different. In most cases, management does not pay attention to disputes and problems, which actually forces citizens to file a complaint with higher authorities.

In such situations, a sample complaint sent to the Ministry of Education will help to bring the offender to justice. The main condition is the correct and correct preparation of such a document. The complaint is also accompanied by evidence and testimony related to the conflict.

The following violations may be grounds for filing a claim:

• The fact of abuse of authority by one of the teachers;
• Incorrect assessment of students' knowledge;
• Forced collection of financial resources and other similar frauds;
• Moral and physical abuse of children.

If there is a violation that completes the list, then a sample complaint, in addition to the management of the education sector, must also be sent to law enforcement agencies. This could be the district police department, the prosecutor's office and the court. The statement of claim must be drawn up taking into account the requirements and norms of current legislation. A properly formed claim is the key to achieving high results.

It is important to understand that a person who is faced with filing a claim for the first time will find it extremely difficult to independently take into account all the nuances and avoid mistakes. It is for this reason that experts strongly recommend enlisting the support of an experienced lawyer who can provide qualified assistance and protect the interests of his client.

As for the basis for the claim, it can be any fact of non-compliance with the rules of the educational institution, as well as a violation of the rights and freedoms of students.

Rights of citizens when their appeals are considered by the Ministry of Education of the Russian Federation

The period for consideration of an appeal lasts, according to Federal Law of the Russian Federation No. 59, no more than 30 days. Its extension is possible, as an exception, for another 30 days. Postponement of the deadline is allowed in cases where the last day of consideration falls on a weekend or holiday.

During this time, materials on the complaint are studied, the necessary requests are made, and if necessary, the applicant is involved in participation. In this case, the applicant himself, while waiting for a response, can:

• withdraw the appeal (by application);
• provide additional materials directly related to the case;
• request documents regarding your issue;
• familiarize yourself with the materials on the application under consideration in the prescribed manner.

To familiarize yourself with these materials, you need to write an application at the public reception of the Ministry. It is allowed to make photocopies of them. As is customary, after familiarization, the applicant must write a receipt stating that he has familiarized himself with the requested documents. The receipt is then attached to all review materials.

During the consideration of the application, the applicant is informed about the progress of the procedure. For example, about redirecting his appeal to another authorized government agency or official.

The applicant can challenge the decision in court. As a rule, such a possibility of appeal is prescribed in the response that is provided to him. The response to an email message is sent to the email address indicated at the beginning. address.

Written appeal or online appeal

Today there are several ways that you can use to complain to the Ministry of Education or a local Department:

Do not rush to file a complaint based only on emotions. To make your appeal effective, before filing a complaint with the Department or writing a letter to the Ministry of Education, collect real evidence of your words and accusations.

Each submitted claim and all statements are verified and, if they are completed correctly, are published openly on the Department’s website in accordance with all requirements. The applicant's contact details are not published.

Submission methods

How to complain to the Ministry of Education? There are several ways to submit an appeal. Any government agency provides for the reception of citizens . Employees competent to carry it out, according to a schedule approved by internal documents, receive complainants. The schedule, time, place can be clarified on the website of the relevant authority or by calling the reception desk.

If the issue can be resolved on the spot, then you can receive a verbal answer immediately. If a trial is required to process the appeal, it will have to wait.

You can submit your application by mail. To do this, it makes more sense to use a notification letter. Using the receipt that you will be given at the branch, you can track the stage of delivery of the letter on the Post Internet portal.

When it is received by the addressee, the office at your place of residence will receive a notification that it has been delivered. If it gets lost in the corridors of the ministry without reaching the executor, it will be possible to hold unscrupulous employees accountable.

Some municipalities provide the right to apply to authorities using electronic filing of an application . You can find out whether such a service works in your city or not on the official website of the department or the Ministry of Education, depending on who the complaint is addressed to.

The advantage of this method is not only the convenience of its use, but also the fact that no sample complaints to the Ministry of Education will be required, you will only need to fill out the proposed fields.

The Department of Education is a sectoral structure of the Municipal Administration. And the ministry belongs to the Regional Government. If it is possible to use the Internet only to submit to the main structures, then you can send it there, it will not be a mistake.

How to correctly fill out a sample complaint to the Ministry of Education?

A sample claim can be sent to the Department of Education in several ways:

• Sending via post office;
• Filing a complaint during a personal visit to the Ministry;
• Electronic application submitted through the website.

A citizen has the right to choose the option that is most comfortable for him. In modern practice, the use of the latter option is increasingly common, since it allows the conflict to be resolved as quickly as possible. To submit an application through the Ministry’s website, a visitor to the resource must fill out a special form, indicating individual data and briefly describing the problem. A response on the results of consideration of the application is provided within 3 to 7 days.

There is no strict form provided for a sample complaint to the Ministry of Education. However, the document must be drafted in accordance with the norms of business writing and reflect all the necessary information. The maximum text length is 2000 characters. Corrections, errors, abbreviations, emotional and rude expressions are unacceptable.

The complaint should indicate the reason for filing, the applicant's requirements and the period for waiting for a response. If the complaint sample does not contain information about its author, the document will not be accepted for consideration. It is important to know that citizens will not have to pay a state fee to file a claim with the Ministry of Education.

Writing rules

Since these structures are authorities, they work with appeals according to the rules described in Federal Law No. 59 of 06/02/2006. How to write a complaint to the Department of Education? Just like any government structure, including the Ministry of Education

The application must indicate exactly where the application is being made . If you do not know the full name of the head of the government agency, then it is enough to write down the name of the organization. That is, we write to the department of education, and then the name of the municipality.

Be sure to indicate your details and coordinates . Because anonymous appeals, according to the rules, Art. 11 Federal Law No. 59 are not subject to consideration. And also, because a response must be sent to the specified address. The same rule provides an exception - applications reporting a committed or planned illegal act are subject to resolution.

All authorities must provide written responses to written requests. It is not necessary to indicate the address; these can be the coordinates of your place of residence. If the appeal is submitted in the form of an electronic document, you can specify an email address.

It is also worth writing a telephone number , if the specialists processing the complaint need additional information or clarification, they will be able to contact you on it.

After the word “complaint”, in the text of the appeal we describe the situation that, in your opinion, does not comply with the law. It should be clear from the text what exactly happened and what evidence thereof. You should not write an overly emotional appeal; it will be enough to indicate only the facts. Then you should write down the requirement. There may be one or there may be several. It is possible to simply indicate a request to conduct an inspection and take the necessary measures.

At the end there is a date and signature . attach any certificates, documents, video or audio recordings confirming the fact of violation to the complaint .

It would be better to use copies for submission, and keep the originals for yourself and provide them upon request.

The document is drawn up in two copies. One remains with you; department employees must put a stamp or signature on it and indicate the date of its acceptance. You give the second one to the authorities.

Where should the complaint be filed?

It is necessary to contact the Ministry of Education only if representatives of the territorial Education Department refuse to consider the application. Otherwise, the application will be forwarded to the local agency.

If a complaint is filed against a teacher , then you should initially write a statement to the school management. If the claim remains unconsidered, you must contact the regional Department of Education.

An application is sent to a higher department against the school director if his actions violate current legislation, including Law No. 273-FZ of December 29, 2012.

The complaint is filed by the legal representative of the child whose rights or interests are violated in the educational organization. If the problem concerns a group of students or an entire class, then it is advisable to write a collective complaint to the department.

Grounds for refusal to consider a complaint

The complaint will not be considered in the following situations:

• if the personal data or contact information of the applicant is not indicated;
• the statement contains abuse and threats to the life and health of a teacher, supervisor, or other person;
• the text of the document is impossible to read;
• the requirements for filing a claim electronically are not met;
• if the response to the appeal involves the disclosure of state secrets.

A complaint may be left unanswered if the applicant repeatedly contacts the department with a problem that has already been considered.

The exception is situations when new circumstances or evidence of violations have appeared in the case. The complaint to the Department of Education must not contain an objection to the court decision. Otherwise, it is returned to the applicant indicating the method of appeal.

Based on the results of consideration of the appeal by the Department of Education to the teacher or administration of the school or kindergarten, the following measures may be applied:

• administrative responsibility;
• disciplinary action;
• compensation for material damage.

Bringing to responsibility a teaching worker is carried out on the basis of the Administrative and Civil Code of the Russian Federation on a general basis.

If a teacher systematically violates a child’s rights, parents can write a statement to the school principal demanding that action be taken and him held accountable. When the administration of an educational institution fails to act, the complaint is sent to the regional office of the Ministry of Education. The appeal can be sent via an electronic form on the official website of the department, by registered mail, or in person to the office.

How to submit a complaint to the Ministry of Education?

You can send a complaint to the Ministry if:

• the amount of fees for school funds is too high, you suspect misuse of funds;
• the honor and dignity of your child is humiliated, physical violence occurs. If there is evidence of violence, you can contact the Prosecutor's Office;
• There is a prejudiced attitude towards your child, his abilities and grades are underestimated.

You should contact the Ministry of Education if you have been refused consideration of your complaint by the local education department, otherwise your complaint will be forwarded to the territorial authority.

You can send a complaint by mail (registered mail with notification) to the following addresses:

• 125993, GSP-3, Moscow, st. Tverskaya, 11;
• 117997, Moscow, st. Lyusinovskaya, 51.

Grounds for complaint

Reasons for contacting the Department of Education may include:

• illegal fees in an educational institution;
• humiliation of the honor and dignity of students;
• psychological or physical violence towards a child from peers, teachers, administrative workers;
• improper care and supervision of pupils, as a result of which harm was caused to the health of a minor;
• incompetence of teaching staff;
• problems with the child's entry into 1st grade.

Reference! If violations are associated with damage to the mental or physical health of a minor, then criminal liability may be provided for them. In this case, the complaint must be sent to the police or prosecutor's office.

Feeding algorithm

Filing a complaint directly to the Ministry of Education and Science is the most effective lever of pressure on employees of educational institutions. Violators of children's rights and freedoms will not be able to do anything about the sudden inspection, and even officials in district departments will be forced to reconsider the case. However, before contacting the main department, you are required by law to go through the path of “peaceful resolution” of the conflict. Typically it looks like this:

• Something happens in an educational institution - your child’s rights were violated once or were violated systematically;
• You contact directly the teacher who was caught in violation, or the school principal (with a written complaint);
• The school management reviews the complaint, but does not change anything (or ignores it);
• You notify the school (in writing) that the complaint has been sent to a higher authority - the local department of education;
• The department office receives the complaint and considers it;
• Upon review, due to the human factor (everyone is very supportive of each other), you receive a refusal to satisfy your requirements;
• Having received a refusal, you can begin to file a complaint with the main department of the Ministry.

Usually, especially when it comes to physical or moral humiliation, a complaint can be filed with several authorities at once - necessarily to the director of the institution, to the education department of your region and to the prosecutor's office. Submitting an appeal directly to the Ministry of Education must have a good reason - for example, local authorities are “covering up” for the school and its sins, or they send you replies about the measures taken, although no measures were taken.

If you decide not to “bother” and send a complaint directly to the Ministry, know that within 7 days it will be sent to the territorial department for on-site consideration . Only after the department refuses to consider your appeal can you send the complaint again to the Ministry itself.

The results of your appeal may result in the formation of a special commission at the Ministry that will begin an investigation into the actions or inactions of authorized persons or teachers. Based on the results of such an inspection, an administrative offense may be issued or a decision to transfer the case to the prosecutor's office.

Application procedure

To resolve a controversial issue, you should first try to contact the Administration of the relevant educational institution. Voice your complaints. Perhaps management is not aware of the violation, and they will make attempts to correct the situation. If these actions did not lead to the desired result, then you can go to the next structure.

All requests regarding the work of institutions located on the territory of the municipality are sent directly to the department. Therefore, first of all, the claim should be submitted there.

And only if the reaction to it does not satisfy you, you can contact the ministry . In this case, it will be a higher authority in which you can appeal the department’s decision.

Moreover, if you bypass the first step and go straight to the regional authority, then your application will still be sent down first. But the period for its consideration will increase by 7 days, since this is the time period provided for forwarding the application to the appropriate authority.

Wherever the complaint is filed, remember that it will be considered by government officials, so you should not use profanity or threats against them. In addition to the fact that such statements will not be considered, you may be held liable.

Methods

There are several standard ways to file a complaint with the Ministry of Education:

• By registered mail with notification;

This method is used when you do not have the opportunity to submit an appeal in person or online - for example, the volume of evidence and “evidence” against the school is so large that electronic services cannot process it. Also, this is the most reliable method of submission, since you involve a third party (Russian Post) as a guarantor for sending the letter. It is necessary to keep receipts indicating that you sent a complaint, since otherwise it will not be possible to prove the fact that the complaint was filed.

Addresses in Moscow for complaints to the Ministry of Education:

1. Tverskaya street, 11. GSP-3. Index: 125993;
2. Lyusinovskaya street, 51. Index: 117997.

Be sure to attach only copies of the evidence that you have to your complaint - otherwise you risk losing the main support of your appeal.

• Personal reception with the Minister or his deputies;

This method is used to solve acute problems with an educational institution. Pre-registration is required as the Minister only accepts during limited hours. You can find out the recording procedure in the help desk.

The reception is held at the address in Moscow: emb. Krasnopresnenkaya, house 2, building 2.

Deputy Ministers and directors of departments receive meetings on certain days of the quarter. You must apply in person, bringing with you originals and copies of evidence, as well as a complaint in duplicate. Detailed information about the reception schedule is available in the “Citizens’ Appeals” tab on the website: www.mon.gov.ru. Possible addresses where there is a reception for citizens:

• Tverskaya, building 11;
• Lyusinovskaya, house 51
• Per. Bryusov, house 11.

In order to be allowed to see Deputy Ministers or heads of Departments, you must comply with the following rules:

• Complain only according to your profile - the complaint must be within the competence of the Ministry;
• Stick to facts and evidence - slander may entail counterclaims;
• You cannot come in a state of intoxication - they simply won’t let you in;
• Be sure to take your passport with you;
• Contact first - if your complaint has already been considered and a decision has been made, there is no need to bother the minister a second time.

If your application requires additional checks, the ministry will indicate to you the timing of these checks . The answer will be sent to you in one of the ways available to you - by mail, e-mail, or delivered in person. Most often, responses to complaints come by mail. However, if your evidence is sufficient for the minister or deputies to make a clear decision about the problem, they will give you an answer immediately.

• Electronic appeal

The most convenient way to register your complaint if there is no extensive evidence. On the official website www.mon.gov.ru there is a citizen appeal section where you can either file a complaint or simply report an offense (corruption) or send a simple letter asking for help in understanding the problem (information request). In any case, your complaint will reach the Ministry and will be processed within three days after submission.

In order to file a complaint, you need to digitize all the evidence you have , whether it be recordings of conversations (with prior warning to the persons on the recording about the recording) or refusals from education departments. The electronic form allows you to submit only 1 file without using archiving programs, so if you have more information, you will have to use a different method of submission.

However, if there is only a video or audio recording of the offense, or refusals, electronic filing is the most convenient.

The form must be filled out carefully, without missing the selection of topics or your data. Please remember that by law a complaint cannot be anonymous.

Consideration of such an appeal is carried out within 30 days , as when applying by other means.

Procedure for submitting a written appeal

According to Federal Law No. 59 of May 2, 2006, when submitting a written request, the sender must indicate the following information:

1. The name of the authority is the Ministry of Education of the Russian Federation. You can also write the name of the official to whom the complaint is intended, or his position.
2. Full name of the applicant.
3. Citizen's postal address to which a response to the appeal should be received.
4. The essence of the complaint . It is necessary to briefly and succinctly describe the reason for the complaint and refer to the laws that were violated. You should write to the point, without abusing emotions, but describing exclusively facts.
5. Put forward requirements . The sender must indicate what action he is asking to take. You can write that you need to understand the situation and take the necessary measures.
6. Put your signature , its transcript and the date of writing.
7. Make a list of attachments . To avoid delaying the review, it is better to immediately provide all available materials. This may be copies of appeals to lower authorities and their written responses, testimony of witnesses, photo, audio, video materials and other evidence.

A sample of a written appeal to the Ministry of Education of the Russian Federation can be viewed at the link.

The complaint will not be considered if:

• it is anonymous , that is, the sender’s last name is not indicated;
• there is no indication of a return postal address to which a response can be sent;
• contains profanity or offensive language , as well as threats against the official to whom it is intended;
• the text is not readable.

The sender will be informed that it is impossible to consider his request in the following cases:

• the response to the complaint implies the disclosure of state secrets or other secrets that are protected by federal laws;
• complaints have already been received describing the same conflict situation , they were answered, but this appeal does not contain new information;
• Issues that are not within the competence of the Ministry of Education of the Russian Federation are submitted for consideration.

Filing a complaint in person

The head of the capital's Department of Education holds a personal reception of citizens, including you can get an appointment with the first deputy and deputy heads. Detailed information regarding the schedule for receiving citizens can be found on the department’s website. To make an appointment, you will need to fill out the appropriate form.

A complaint can be left at the department’s reception desk on any weekday, as well as on Saturday. For personal reception you must provide a document proving your identity.

Electronic appeal

At the moment, you can use one of the ways to submit a complaint electronically:

• leaving a complaint in the electronic reception: https://dogm.mos.ru/obr/ep.php;
• using the resource - Appeal to the head of the department: https://ask.educom.ru/.

According to the law, complaints must be registered within three days and considered within 30 days. In exceptional cases, this period may be extended, but such extension cannot be more than 30 days. The applicant is notified of such extension of the consideration period in a letter sent by mail or email.

Anonymous complaint

When sending a complaint through the electronic reception, e-mail or registered mail, it must indicate personal data, including the applicant’s full name and contacts.

An anonymous complaint may be left unanswered. Consideration of a complaint where the details of the applicant are not indicated does not comply with the requirements of the law.

An anonymous complaint against a teacher can be sent to any authority. But government employees are not obliged to review it and take measures to eliminate the violations specified in it.

Terms of consideration

The complaint is registered within 3 days of receipt and sent to the structural unit that is responsible for considering this issue.

Department employees review the complaint and make a decision on taking measures to eliminate violations within a month after registration of the application.

If the problem is within the competence of other government agencies or executive authorities, then the application is redirected within 7 days.

Attention! When the circumstances of the case are unclear or additional information is required, the period for consideration of the complaint can be up to 2 months after the application is accepted.

The applicant is notified of the results of the consideration of the claim in writing at the specified postal address or by e-mail. The citizen is also informed about which department the complaint was forwarded to.

When considering applications, the information they contain, including those relating to the private life of the applicant or minor, is not disclosed without his consent. All personal data is stored and processed in accordance with Law No. 152-FZ of July 27, 2006.

Procedure for consideration

After the office of the authority receives your application, it is registered within 3 days . This is the period for which it must be written to the contractor, and he must accept and familiarize himself with it.

If it is decided that the complaint was filed out of competence, it will be sent to the appropriate structure within seven days . The applicant receives notification of this.

The total period for consideration of a complaint is 30 days . If it is not possible to solve the problem or give a substantive answer due to additional checks and the request for necessary materials, then the period for reviewing the paper is extended, but not more than a month. If a decision has been made to extend the time interval, a notification about this fact is sent to the applicant.

While the verification is underway, the applicant can provide additional evidence, missing documents, give explanations, and get acquainted with the case materials, if they do not constitute a state secret.

If the answer is unsatisfactory

If, as a result of the proceedings, the perpetrators were not brought to justice, or the punishment does not seem so serious to you, then you can complain.
You can challenge the decision with the Municipal Administration or the Regional Government.

To ensure supervision specifically in this area, the Federal Service for Education and Science was created.

The competence of this government body includes not only the authority to monitor the compliance of the activities of educational organizations with standards, norms and laws, but also to conduct inspections, both scheduled and unscheduled, the basis for which is precisely the appeals of citizens.

This is important to know:

How to file a complaint with the prosecutor's office

Complain to the labor inspectorate about the employer

The bailiff exceeded his rights or failed to fulfill his duties

How to get an appointment with the Department of Education

In the building of the Public Reception, meetings with citizens are held on issues of the work of educational institutions and the quality of services. To register, you must fill out an application of the established form and leave it in the Reception Room at the address: Moscow, st. Academician Tupolev Embankment, 15, bldg. 4. Applications are accepted from Monday to Friday from 8:00 to 20:00, on Saturday - from 9:00 to 15:00.

Sample application to the Department of Education

The schedule of meetings of authorized employees is approved quarterly. If the letter is written incorrectly, the applicant may be denied admission.

The applicant must take his passport with him to a personal appointment.

Powers of authorities

The Ministry of Education is an executive body operating on the territory of a constituent entity of the Russian Federation, in the field corresponding to its name. The Department of Education is a municipal government body, its regulations are adopted by the legislative assembly at the municipal level.

Their main powers:

• management of educational institutions located on the territory under their jurisdiction, including institutions engaged in leisure development;
• providing conditions for citizens to exercise their right to education;
• development of methods for the operation and management of educational institutions;
• allocation of budget funds and control over their use;
• general control over the implementation of legislation in the field of education.

Analyzing the tasks listed above, we conclude that you can file a complaint about any discrepancy that occurs in educational institutions. These include: dishonest performance of duties by the teacher, such a common problem as extortion, failure by the institution to fulfill its powers to ensure the safety of students, etc.

Reasons for refusals

The Ministry of Education and Science may reject your complaint if it:

• Requires an answer disclosing state secrets;
• Sent from a non-existent address or a fictitious person (not your data);
• Written in another language, Latin, unreadable;
• Can only be considered upon presentation of certified copies of documents;
• Contains hidden or explicit advertising;
• Contains threats, insults, expressions of anger or annoyance towards officials or teachers;
• Already sent and reviewed (there is no new evidence of violation).

If the answer doesn't suit you

If your complaint was given an answer that does not suit you and which you consider unlawful, it makes sense to contact the Ministry of Education and Science of the Russian Federation to appeal the decision. The basis for a complaint to a higher authority can be virtually anything, for example, the lack of punishment for the perpetrators after an inspection and trial, or the application of too lenient punishment.

The Ministry of Education is responsible for control over all Departments of Education and preschool, educational, and leisure institutions on the territory of the Russian Federation. It conducts independent audits and investigations that are based on applicable laws, regulations and internal organizational standards.

Unscheduled inspections can only be carried out upon receipt of complaints. Collective claims are more effective.

Just as when applying to the territorial Department of Education, taking into account Federal Law No. 59 of May 2, 2006, the Ministry of Education will not consider a complaint when:

• It is impossible to answer it without disclosing classified information;
• Advertising products are attached to the application;
• The text of the appeal is written incorrectly, it is unclear, the letter lacks formality;
• Attached are copies of documents that should be notarized, but are not certified;
• The complaint is anonymous or sent from an address that does not exist;
• The answer was given to the applicant earlier and no new evidence was provided in the case.