How to write a complaint to the housing inspectorate against neighbors - sample application and document requirements

The Housing Code of the Russian Federation regulates the residence of people in their own house or apartment in accordance with their rights. If there is a violation of these rights, for example, noisy neighbors, continuous repairs, rowdy behavior and drunkenness, then this becomes a reason to contact the official authorities. Solving problems with neighbors does not always happen amicably; one of the effective ways to deal with it is to write a complaint to the housing inspectorate against your neighbors.

When is it necessary to contact the housing inspector?

Citizens can file complaints with the Housing Inspectorate for the following reasons:

• inaction of the management company regarding problems with neighbors;
• poor quality work of the management organization - for example, errors in calculating housing and communal services payments, lack of necessary repairs, flooding of basements or leaking roofs, lack of major repairs;
• it is necessary to put into effect the instructions of the authorities on housing maintenance;
• it is necessary to consider complaints and statements of any nature regarding the condition of apartments and communication between residents.

Administration

Establishment

Application procedure

The procedure for contacting the Housing Inspectorate is shown in the following steps:

1. Drawing up a complaint in writing according to the sample (introductory, descriptive, concluding). Each part provides detailed information about the applicant/s, the problem of the application and the expected measures. However, not all complaints are accepted for consideration by the inspectorate.
2. After filling out the application/complaint, all signatures of the applicants (if there are several of them) are collected.
3. After approval, the package of documentation (applications and evidence) is taken to the reception department of the housing department.
4. The applicant is given a copy of the complaint, and a period of one month is allocated for consideration of the problem.
5. The result from the housing inspection is issued in written form.

Complaints of the following nature will not be accepted:

• there is no documentary evidence of the reasons for the application;
• personal hostility towards neighbors;
• “untrue” information;
• the text contains profanity;
• The complaint was written anonymously.

Complaint to the prosecutor's office against the management company

I noticed that many interlocutors feel panicked by this organization and perceive a statement to the prosecutor’s office as the most extreme, dangerous and unjustifiably cruel means towards an opponent. In reality, this is a simple and banal procedure. Unfortunately, it is not always effective, since not all issues under consideration fall within the competence of the prosecutor’s office and statements there are often answered with a formal reply about incorrect jurisdiction and the impossibility of replacing the competence of other structures.

However, when considering controversial situations in the housing and communal services sector, complaints to the territorial prosecutor's office sometimes work better than long litigation with utility companies. It is enough to do it correctly and consistently.

Your appeal to the Criminal Code, left unanswered, an untimely response from Rospotrebnadzor, or ridiculous responses from organizations demonstrating their ignorance of the regulatory framework - all this is a serious reason for complaints to the prosecutor’s office. The government agencies listed above have 30 days to prepare a response to your complaint. After this period, you can contact the prosecutor's office for help. However, if you are reading this article, then obviously you need the most effective way to influence the structures of the housing and communal services. So keep a secret tip.

Main nuances and components (what information is needed for writing, and how to write correctly)

The main data indicated in the application relates to the following information:

• passport details of the applicant/s;
• full name of the organization for submitting the document;
• essence of the problem;
• requirements.

The nuances of design concern the correct formulation of the problem that has arisen with the neighbors. Cases often arise when the problem is explained by the use of obscene language; to avoid problems with registration, template phrases are used:

• illegal redevelopment;
• illegal commercial activities (rental);
• violation of rights according to the Housing Code (unsanitary conditions, noise after 22:00, etc.);
• antisocial lifestyle (noise, fights, drunkenness, etc.);
• use of residential premises for other purposes;
• security breach and property damage.

To the local police officer

The reason to complain to the district police officer may be:

• night festivities with loud music, songs and screams;
• the sound of a hammer, the buzz of a drill, and other “sound effects” after 11 p.m.;
• fights and drinking in the next apartment;
• smoking in the elevator, on the stairs, in the playground.

A sample application to a district police officer about a drinking neighbor can be found here.

In accordance with Article 6.24 of the Code of Administrative Offenses, smoking in public places provided for by Federal Law No. 15-FZ (this includes smoking in the elevator and on the staircase) is subject to a fine of 500 to 1,500 rubles, and for smoking on the playground - from two to three thousand rubles.

Sample application to the housing inspection

The application form contains the following information:

1. The name of the body to which the document is submitted is the name of the local Housing Inspectorate, its location address.
2. Details of the applicant or several – passport details, registration must be indicated (necessary to establish evidence that the neighbors are harassing the applicant tenants).
3. The essence of the appeal is that the problem associated with the neighbors is described in the correct form.
4. Requirements - what the applicant expects in solving the problem with neighbors.
5. Date and signature of the person or persons applying.

Administration

Establishment

Purpose of the housing and communal services calculator in Yaroslavl in 2021

Administration

Where to contact

Prosecutor's office of the Kirovsky district of Yaroslavl

Where to apply

Normative base

The sphere of activity of housing and communal services is considered the most complex and socially significant, therefore, 16 legal acts have been adopted to regulate it. Each of them has legal force and is aimed at upholding the rights of citizens. The main documents that you need to use when filing a complaint about poor quality housing and communal services:

• Housing Code of Russia;
• Decree of the Government of the Russian Federation No. 354, which covers the issue of providing public services;
• Law on Consumer Protection".

Please note:
Certain sectors of public utility services are regulated by federal laws of a narrow focus. For example, Federal Law on gas supply, heat supply, water supply, energy saving. Special Decrees of the Government of the Russian Federation will also help in such matters.

Standards for cleaning the entrances of residential buildings

For Moscow:

According to the rules and regulations, cleaning of entrances and staircases (for Moscow) includes:

• wet sweeping and washing of staircases and flights, elevator cabins;
• sweeping dust from ceilings;
• wet wiping (walls, doors, lampshades, window sills, railings, electrical cabinets, mailboxes);
• sweeping and washing the area in front of the entrance.

Work related to the maintenance of garbage chutes should include:

• preventive inspection, removal of garbage from garbage collection chambers and their cleaning;
• cleaning loading valves, bunkers;
• cleaning, washing and disinfection of waste collection containers and waste chutes;
• eliminating blockages and minor faults.

If, during an inspection of the garbage chute, damage and malfunctions are found (for example, loose valves, loss of rubber gaskets, poor ventilation, cracks near the valves), then utility services must immediately repair them.

The list of works is given in Appendix 8 to the “Decree of the Moscow Government of June 4, 1996 N 465”.

Possible consequences of filing a claim

If the application with a complaint against housing and communal services is correctly drawn up and contains specific indications of violations, there are several outcomes of events:

1. The supervisory authority (CA) will conduct an inspection, as a result of which it will identify minor violations and oblige the management company to eliminate them as soon as possible.
2. The CC will identify significant violations that contradict human rights and will bring the CC to administrative or criminal liability. When considering such a case, the court may oblige utility services to compensate for material damage and pay moral compensation.

Attention:
If the complaint against the housing and communal services was drawn up incorrectly, without a valid reason, and evidence was not attached to it, it will be returned to the applicant.

Arbitrage practice

Violations accidentally or intentionally committed by utility services can lead to material losses for citizens. Such cases are considered by the court. Case No. 11-2/2010 is based on the lack of snow removal from the roof of an apartment building, as a result of which a block of snow fell on the car of citizen A. The plaintiff incurred the costs of repairing the vehicle and paying for the examination. In the statement of claim, she also indicated a demand for reimbursement of funds aimed at collecting evidence and bringing witnesses to the trial. The court satisfied the demands and ordered the utility company to pay compensation in the amount of 20 thousand rubles.

Administration

Where to get it

Prosecutor's Office for Supervision of Correctional Institutions

Where is it issued?

City Hall

Establishment

Due to debt for major repairs, they stopped paying compensation for housing and communal services, what to do in Yaroslavl in 2021

Prosecutor's office of the Frunzensky district of Yaroslavl

Where is it issued?

No need to contact

If you believe in practice, it is better to immediately contact the above-mentioned authorities.
Their work is the most productive. You should not waste your time on other organizations, because their activities will not bring any results, and you will only waste your time and energy.

Those owners who have already encountered similar problems can immediately distinguish organizations. It is worth familiarizing yourself with the list of these bodies in detail.

It is clear that no one blames these authorities, but the experience of apartment owners has shown that some authorities are simply not worth contacting. The fact is that some issues are simply beyond the competence of specialists. We can conclude that assistance simply will not be provided at the required level. The following organizations are considered useless:

1. Manager _ Logically speaking, if she didn’t do her job, then she won’t do it now. Most likely, appeals there will not bring any results.
2. City or district administration . Such issues simply cannot be resolved in this body. This is not how specialists who may be competent in such matters work.
3. Administration of the President. In this case, most likely, no one will pay attention to the complaint.
4. Police . The fact is that in such a case the situation is defined as a civil dispute. The police simply do not deal with such matters. If the manager has committed some serious crime, then a criminal case may be opened. But in another case, you will simply be sent to other authorities.
5. Deputy's reception room. Again, your question will at most be forwarded to the competent authority.
6. Senior in the house . This person is responsible for meetings and similar things that concern all owners. It is fashionable to turn to him only to raise public awareness. For example, you can gather people and write a collective complaint, and then send it where necessary.

ATTENTION! Perhaps you will be able to achieve something if you write an application addressed to the director of the management company. In this case, you should receive a response within 10 days. If it is not followed, then you should complain to another authority. It is worth noting that for reliability, the statement should be made in duplicate.

There are often cases when homeowners claim that management companies are in some kind of conspiracy with the administration. If you don’t want to receive empty unsubscribes, then it’s better not to contact them.