Legislative features of control over cleaning of entrances

Relatively recently, only the residents of high-rise buildings themselves were interested in cleaning the entrances. This was due to the fact that they wanted to live clean, so they even drew up special schedules, on the basis of which people took turns maintaining cleanliness.

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But now the service of cleaning entrances is provided by management companies, and citizens pay a certain amount of money for it. Usually, for this purpose, contracts are concluded with cleaning companies or the management company independently hires cleaners.

At the same time, cleaning must be carried out in accordance with certain standards and requirements, otherwise residents of a high-rise building may complain about the work of the management company if there are good reasons.

Sanitary cleaning

As soon as a person crosses the threshold of the apartment, the common area begins. And the responsibility for cleaning the entrances of residential buildings falls on third-party organizations. And sometimes residents and the management company have a lot of disputes in resolving this issue. Most often, a cleaner is assigned to several objects and works on certain days, in accordance with the rules for cleaning the entrances of apartment buildings. If a responsible company does not monitor the situation with this process, then it is a clear violation of the law.

Rules for cleaning an apartment building are specified in special documentation in accordance with GOST R 51617-2014. In case of violations, the performer is responsible. Homeowners pay for cleaning; the cost is stated in the receipt. Payment calculations take place at a house-wide meeting and are approved by the residents. Not only flights of stairs should be cleaned, but also handles, railings, and mailboxes. Dry and wet cleaning must be carried out in compliance with all sanitary standards.

The regulations for cleaning the entrances of residential buildings are prescribed in regulatory documents, which indicate when, at what time and how the action is carried out. Each cleaner must clearly know the regulations and follow all the rules for cleaning the entrances of residential buildings. Basic regulations and standards:

№170;
№290;
housing code;
Directive of the State Construction Committee No. 139.

The treatment is carried out to keep the house clean and give it freshness. The entrance is a public space and frequently visited. This is a good environment for the proliferation of dangerous bacteria.

Key points of cleaning:

Sanitary cleaning of house entrances allows you to destroy pathogenic microorganisms and prevent further occurrence.
The cleaner must have a medical certificate and confirmed qualifications. Cleaning entrances in an apartment building is carried out with special detergents that effectively cope with their task and, at the same time, do not have a specific strong odor to protect the health of residents.
All surfaces are processed. Particular attention should be paid to handles, railings, and windows.
It is prohibited to use the same cloth for wiping floors and railings.
Cleaning of an apartment building must begin from the upper floors and end with the entrance to the house.
When a garbage chute is installed, it is also subject to cleaning and cleaning.
If insects are noticed in the house, disinfestation is carried out with special preparations.
A responsible company should provide the cleaner with the necessary cleaning equipment.

The legislation clearly defines sanitary standards. They are also recorded in order No. 191 of August 22, 2000. In case of non-compliance with these standards, residents of the house have the right to submit an application. And those responsible will be punished in the form of fines and removal from their positions.

The emergence of conflict situations

Often, apartment owners are dissatisfied with the quality of services provided by the company providing trust management of property, including cleaning up the corridors and other areas of the entrance. Such situations may arise:

if the work of the cleaner of the entrances of residential buildings was not carried out according to the approved standards or was not carried out at all;
due to the negligence of the management company itself.

First, it is recommended to send an appeal to the management company with a request to conduct an inspection and take measures to eliminate deficiencies.

Filing a complaint about poor housekeeping

There is no set form for the form. However, a written request must comply with all rules for the preparation of official papers. Errors, blots, and strikethroughs are not allowed in the text. In addition, the complaint must not contain incorrect or obscene language. Misrepresentation of information is also unacceptable. The appeal can be handwritten or prepared in printed form. It can be signed by either one owner of real estate in an apartment building or several. In general, the complaint consists of three parts; we will describe each of them.

Introductory. Includes information about the management company (full name, location address); information about the applicant or several (last name, first name, patronymic, zip code, city, street, house, apartment of residence, contact phone number).
Main. The essence of the claim should be stated (in as much detail as possible); a reference to regulations is indicated; requirements are listed.
Final. Consists of a list of attachments, date and signature (or several if the complaint is a collective one).

You can view/complain about poor cleaning on our website. It is recommended that the application be submitted in two copies, one of which with a note of acceptance is kept by the applicant. If management company employees refuse to register a document, then it can be sent by post by registered mail with acknowledgment of delivery.

What documents need to be prepared

There is no specific list of required documents to be submitted. In most cases, these are documents confirming the violation: photographs and videos. A copy of the agreement with the management company on the provision of services may also be attached. In addition, the applicant has the right to independently study the legislation and refer to those articles that are violated and attach a printout.

If residents do not have sufficient knowledge and time to resolve the issue, they can involve a representative. Then the complaint will need to be accompanied by a copy of a notarized power of attorney, giving the specialist the right to represent the interests of the owners of apartments in the apartment building in various authorities.

Options for resolving the issue

If the company carrying out trust management of the property of the house does not take any action or completely refuses to accept documents, then it is recommended to contact the competent authorities. Who should I complain to about the management company? You can send your application to the following departments:

Rospotrebnadzor;
prosecutor's office;
court;
Housing Inspection;
administration of a district or locality.

The complaint is drawn up in an official form and contains the following information:

name of the organ;
its location;
applicant's details (full name, registration address, telephone number);
indication of violation;
reference to a legal act;
information that the appeal was sent to the Criminal Code, which ignored it;
petition;
date of;
signature.

The form of the document is not important. The main condition is compliance with the rules of official style and clarity of requirements.

Who should clean the entrances?

Previously, the responsibility for caring for the house fell entirely on the shoulders of the residents. Cleaning schedules were drawn up, and the owners took turns keeping order. After the Russian government adopted Resolution No. 290, the opportunity arose to improve the situation.

According to Article 36 of the Housing Code, the responsible organization is obliged to carry out cleaning of entrances in compliance with sanitary standards, and make major repairs, in accordance with the established procedure. Responsible persons are elected at a general meeting of residents by voting. The main companies that can take responsibility for cleaning for HOAs, housing cooperatives or other organizations are identified. An agreement is signed, which specifies the entire list of services provided, the frequency of cleaning entrances in an apartment building and the amount of payment (Article 162 of the Housing Code of the Russian Federation). Cleaning costs are included in the payment and are indicated as the amount for major repairs and cleaning.

Rules for putting things in order

There is no need to have any qualifications to engage in such activities. Even despite the fact that now such positions may be called more favorable to the ear. For example, a cleaning service specialist. Oddly enough, to work with dirt you need to have a medical book with a completed medical examination and, accordingly, with marks made about it.

As a result, the purpose of cleaning is to eliminate this very dirt to prevent negative consequences from indoor pollution. Therefore, as a result, purity must be achieved by the hands of a person suitable for this. Otherwise, the conditions of the entrance will worsen from the point of view of all sanpins.

The basis of cleaning

The frequency of cleaning staircases, as well as the entire house as a whole, is clearly regulated. And it is carried out according to the established procedure:

Daily cleaning includes entry-level wet cleaning. If there is an elevator, as well as waste disposal areas, cleaning is also carried out.
The cleaning lady's weekly duty includes wet cleaning of all floors.
Every month or annually, it all depends on the agreement between the residents and the company, a general cleaning of the area is carried out. It includes washing window openings, window sills, mailboxes, electrical panels, railings, and lampshades.

Cleaning of entryways and stairwells may vary. This depends on many indicators. However, basic cleaning standards remain the same. All responsibilities are specified in the contract document. The frequency of cleaning in the form of a schedule is posted in a publicly accessible place.

Dry

To maintain sanitation and remove litter, dry cleaning is carried out daily. Most often, cleaning of this type includes sweeping stairwells and removing garbage. If elevators are provided, they are cleaned daily.

Wet

Cleaning of staircases is carried out according to the established schedule. And it is accompanied by sweeping with a damp broom to remove dirt from the surface. Wiping dust from window sills, cleaning window openings, shields and other surfaces is carried out annually, during general cleaning. Similarly, at the same time, walls, windows, radiators are washed. Cleaning of entrances complies with regulations, but in each specific case, residents themselves set and negotiate a convenient time period for cleaning.

Maintaining sanitation

Cleaning of entrances must be carried out in compliance with sanitary standards. In public spaces, infections spread much faster. The main threat comes from touching railings, elevator buttons, and handles. Therefore, all surfaces must be treated with special detergents. The elevator is cleaned daily, except on holidays and weekends. When carrying out cleaning activities, it is necessary to ventilate the entrance by opening the windows.

The very first thing is to remove construction waste

One of the secrets of effective cleaning is that chalk does not dissolve in water.
Washing the floors right away will only spread the lime and create unwashable stains. Therefore, after removing construction debris, the floors must be thoroughly swept (with a broom, brush or microfiber cloth) or vacuumed. The second trick is the right rag and clean water. It should be made of soft fabric that is easy to rinse, for example, high-quality microfiber or flannel. It will have to be “bathed” in a bucket often, and the water will have to be changed several times in each room.

Walls and floors are washed with ordinary water, doors and windows are cleared of dust. Then the surfaces are cleaned with compositions containing vegetable oil, vinegar, or another option is selected.

Work periods

The frequency of cleaning staircases in an apartment building is regulated by the methodological manual MDK 2-04.2004, developed on the basis of the Civil Code. Carried out according to the given order:

Everyday wet cleaning of the initial floors.
Daily cleaning of all floors.
Daily cleaning near garbage chutes, wiping floors in the elevator.

General cleaning is carried out monthly or annually. At the same time, all surfaces in the entrance are washed and wiped completely.

If the garbage disposal is located in the house itself, then there is also a schedule according to which cleaning is carried out:

Daily cleaning and wiping of debris around the garbage disposal.
Weekly cleaning of garbage chute loading containers.
The condition of the garbage chute is checked every month. If a blockage is detected, it is promptly removed.
Disinfection is carried out monthly.

The composition of cleaning the entrance of an apartment building, in addition to washing the stairs, includes much more. What you need to pay attention to to assess cleanliness:

Maintaining frequency in corridor openings.
Cleaning the elevator and keeping it clean.
Wiping off dust.
Cleaning mailboxes.
Treatment of doors and handles.
Ventilation of the room.

Often in residential buildings you can encounter various kinds of creativity on the walls, inscriptions and drawings that spoil the appearance. Cleaning of this type is carried out once a year, when the walls are wiped and washed. If it is impossible to remove the drawing by simply washing the surface, then you will need to wait for a major overhaul, which, according to Resolution No. 170, is carried out every 3 years.

Established standards

It is difficult to say unambiguously what the final cleaning standards are. There is a mandatory list of works and the frequency of their implementation. But how to measure the performance of the relevant employees. Especially considering the different initial conditions of the entrances. Of course, in the case of normal behavior of residents, a layer of dust should not accumulate in the entrance, untidy cigarette butts should not be lying around, and clearly visible mud marks from shoes on the floor should not remain for a long time. Etc.

Residents have the right to independently evaluate the work of the cleaners and complain about their incompetence to management. But you need to treat the situation objectively. Everyone has their own cleanliness parameters, and specialists are not required to daily wash all surfaces of the entrance. If after cleaning there is no debris scattered on the floor and window sills, or there are no clots of dirt in the corners due to poor cleaning of the floor, then standard cleaning is considered completed according to all standards.

Problems with garbage chutes in high-rise buildings where there is one need to be addressed separately. No matter how the cleaners keep the areas adjacent to the floor hatches for garbage disposal clean, repairing faults is not their task. But it is precisely because of this that blockages and interfloor accumulations of garbage begin, a fetid odor appears and, in general, all this negatively affects the sanitary situation in the house.

Elevator cleaning

The standards for cleaning staircases in residential buildings are clearly stated. These areas are cleaned according to a specific schedule. But how does this process happen when there is an elevator, because this is also a public place and the load on it is much greater, especially in high-rise buildings? The elevator is cleaned daily, the floor and buttons of the cabin are wiped. Every couple of months, a general process is carried out, which includes wiping down the walls, light fixtures and doors.

Options for resolving the issue

If you want to resolve the issue with the current company and the lack of response to complaints, you can contact the supervisory authorities and the prosecutor's office. It is better to send the conclusions of supervisory authorities and responses from the Criminal Code to the prosecutor's office. Otherwise, as part of interdepartmental cooperation, the prosecutor’s office will independently send the claim there first. It will circulate in circles and will be difficult to track (although a certain period is always allocated for the consideration of applications and the applicant is notified that a letter has been sent to another department).

Taking risks with kerosene

Whitewash stubbornly embedded in the coating is removed using kerosene:

Combine 150 g of the substance and 5 liters of water and stir.
In order not to spoil the flooring, the product is tested before use on a small area somewhere in a corner or under furniture.
If the test is successful, the contamination is washed away several times.
Then they are washed with a weak solution of vinegar to remove the pungent smell of kerosene.
Complete cleaning with clean water and ventilation.

Tip To scrub particularly difficult areas, moisten a sponge in clean kerosene and lightly rub the dirt.

Method one - determine the strategy

Determine what tools and cleaning products you may need for your type of concrete floor.
Keep your floor clean at all times to extend its life.

Method two - caring for interior concrete floors

Use a dry mop to remove dust and dirt from painted and stamped concrete floors before mopping.

Use mops with a soft cleaning head to avoid scratching your floor.

Using a damp cloth and a mild detergent, wash the floors to remove dirt from the surfaces. Be sure to wash in small areas. As soon as you have washed the area, take a dry cotton cloth and wipe the area dry and move on.
Mild cleaners, such as dish soap, are best for cleaning concrete floors.
Promptly remove excess moisture from the floor. Do not allow it to completely soak into the floor.
Use cotton rags or napkins to avoid scratches.

Method Three – Cleaning External Concrete Floors

Take a broom with hard bristles, preferably plastic. And sweep your concrete free of large debris particles.
Use a garden hose and water the surface of the concrete to remove any dirt from it.

The pressure created by the garden hose will be quite enough to remove major contaminants.

Use a concrete sealer to protect it from wear and environmental damage.

Method four - removing stains from concrete floors

To remove stains from interior concrete floors, apply laundry detergent and leave it on for 10 minutes. Next, use a nylon brush and warm water to scrub the stain. Repeat the procedure as necessary until the stain disappears.
Stains on exterior concrete floors can be easily removed with bleach. Apply it to the stain and let it sit for a couple of minutes. Use hot water and a brush to clean the concrete. Repeat the steps until the stain is completely removed.

To achieve maximum results, you can use a rotary machine. It is much more effective at removing stains on both exterior and interior concrete floors.
Read also: Realtor commission for renting and renting an apartment - what is it and who pays it?

Hints

Apply a special protective wax to your concrete floors every three years.

Contact the professionals of our cleaning company.

The very first thing is to remove construction waste

The second trick is the right rag and clean water. It should be made of soft fabric that is easy to rinse, for example, high-quality microfiber or flannel. It will have to be “bathed” in a bucket often, and the water will have to be changed several times in each room.

Basic rules of the process

By law, it is the management companies that are obliged to ensure that common property is in optimal condition. This applies not only to the performance of various equipment, but also to maintaining cleanliness. The management of the appointed management company is obliged to monitor cleanliness based on the provisions of the agreement signed with the residents of the building.

Each apartment owner can request from the management of the management company a special schedule, on the basis of which the territory will be cleaned. Additionally, a list of services provided to residents is provided. The exact cost of a particular service is given.

If residents do not like how cleaning in the house is organized or they even note that this service is not provided properly, then they can contact the housing inspectorate to hold the management company accountable.

Is it necessary to draw up an agreement?

A contract for cleaning the entrance must be drawn up. It states the rights and obligations of the parties, in case of violation of which they will be able to prove their case in court.

Other points that must be specified in the contract:

cost of services;
payment procedure;
procedure for delivery and acceptance of work;
liability of the parties;
force majeure circumstances;
settlement of disputes;
the duration of the contract and the procedure for its termination;
other conditions.

The contract is drawn up both when concluding a transaction with a private individual and with a cleaning company. If the HOA is hiring staff, then they enter into an agreement with the residents and with the organization that will perform the cleaning.

The details of the parties, both the customer and the contractor, must be indicated. There are annexes to the contract that list the houses being serviced, the cost and types of services, and the frequency of their performance (standard, wet and general cleaning).

How to simply and effectively clean with folk remedies?

Budget home remedies are used according to a single algorithm:

prepare a solution;
apply it to the surface;
wash off thoroughly;
remove remaining moisture with a dry cloth or napkin.

One of the solutions will help you get the job done quickly and cleanly:

Soapy. Grinded soap (preferably laundry soap) is dissolved in water.
Acetic. For 1 liter of water 2 tbsp. l of product with a concentration of 9% (table).
Ammonia. 2 tbsp. l of ammonia is added to 2 glasses of water.
Potassium permanganate. A weak solution of potassium permanganate should be pale pink. Add the drug to 1 liter at the tip of a knife.
Based on several components. Mix glycerin (100 lm), water (100 ml) and ammonia (2 drops).

Manganese solution should not be allowed to come into contact with frames and window sills; it is used only for glass surfaces.

The video will show you how to clean windows using folk remedies:

Where to find a person?

The problem of finding a person to clean the entrance should be solved by the management company. If the owners of an apartment building do not belong to the HOA, then they will have to hire a cleaner themselves.

In this case, they have several options:

Contact a cleaning company , discuss the price and scope of services provided and enter into an agreement with them. Large agencies have several employees on their staff, each of whom performs their own duties.
The work in such organizations is well-established, so cleaning at the entrance will be carried out strictly according to schedule.
Find a person by ad . The network contains many offers from individuals who want to make money by cleaning entrances. However, this option is less reliable than using an agency, although the payment for the services of a cleaner working without intermediaries will be less.
Find a candidate yourself . It is possible that one of the owners will take the initiative. In this case, it will be easier to control the work of staff.

Regardless of who cleans the entrance, all residents of the apartment building must pay for the service.

Sprinkle salt and add vinegar

In this method, laundry soap for the second wash is replaced with dish gel (about 1 tbsp per bucket or basin of water). Pass the floors with a wet rag several times, then change the bucket and pour 5 tbsp into clean water. l. salt. Stir and wipe the coating again, if necessary, updating the solution. In the last bucket, when the floor is almost clean, add 0.5 tbsp. vinegar 3% concentration. This is how the remaining white deposits are removed. Finally, wash all floors with clean water and ventilate the room.

How to wash properly without special equipment?

You need to start cleaning windows when the weather is right . It is advisable to choose a cloudy and windless day, since direct sunlight on the glass will cause the product to dry quickly, and they also make it difficult to objectively assess the degree of cleanliness of the washed window.

Clean and streak-free inside the apartment

Instructions for cleaning windows from the inside:

You need to remove all objects that are on it from the windowsill. Blinds and mosquito nets are removed and washed separately.
Add a little liquid soap to warm water. Soak a sponge in the solution and wash the frames.
Then they begin to wash the glass. Stubborn stains are removed using special means.
Wipe the inside surface of the windows with clean water, rinsing the cloth 2-3 times.
Several newspapers are crumpled and polished on the glass. The paper will absorb excess water and will not leave streaks.

High quality and safe from the outside, from the street

Washing windows from the outside without special equipment can be dangerous if the apartment is on a high floor.

The following instructions will help you cope with the task without risking your life:

the opening sash must be washed according to the same principle as the windows inside;
To wash the cast half of the window, you will need insurance, since you will have to reach out - you can use a special carabiner designed for climbers, or ask for help from household members, because You cannot bend far beyond the window without insurance;
first you need to wipe the outer frames, as a lot of dust accumulates on them, then you should walk along the slope with a rag;
The glass is washed with soapy water, removing all dirt, then rinsed with clean water and wiped with a dry cloth.

Rules for filing a complaint

When filing an appeal addressed to the head of the management company or the director of the housing inspection, some rules should be taken into account. These include:

the name of the official to whom the residents of the house contact is indicated;
information is provided that the management company responsible for the maintenance of the building is not coping with its tasks;
lists the evidence attached to the application and confirming that the house is not really being cleaned based on the previously drawn up schedule;
information is included on the need to hold the company accountable;
if a complaint is filed addressed to the head of the management company, then the need to recalculate and return to residents the funds paid for cleaning is stated, since the service was not actually provided.

The application can be submitted in person or by mail. Audio recordings of conversations with the cleaner, video recordings or photographs of dirty stairwells on the day when wet cleaning should be carried out can be used as evidence that high-quality cleaning was not carried out.