Rules for cleaning the entrance to an apartment building in 2021

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Cleanliness is the key not only to the beauty of the surrounding space, but also to health. Every citizen familiar with hygiene standards knows about this. We are responsible for the order in our own apartment. But who bears this responsibility if we are talking about the entrance to an apartment building? According to Art. 36 of the Housing Code of the Russian Federation, this territory in 2021 belongs to the common building part. Therefore, it is not the residents, but third-party structures that have the obligation to make the entrance to an apartment building usable.

Normative base

There is no legislation indicating that each front door has its own cleaner. In practice, it turns out that the same person can maintain several areas at the same time. If such a specialist does not exist at all, this implies a violation of current legislation. Cleaning of staircases in apartment buildings should be carried out by employees holding positions in management or contracting companies with which appropriate agreements have been concluded.

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Here are several ordinary documents that provide regulation for cleaning the entrance to an apartment building in 2021:

• rules for the technical operation of the housing stock, the approval of which took place within the framework of Resolution No. 170 of September 27, 2003;
• Russian government Decree No. 290 of 04/03/2013;
• GOST 56192-2014 for the management of apartment buildings;
• housing code of the Russian Federation;
• Resolution of the State Construction Committee of the Russian Federation No. 170 dated September 27, 2003;
• Order of the State Construction Committee No. 191 dated August 22, 2000;
• Order of the State Construction Committee dated 09.12.99 N 139.

These documents contain a clear description of who, where, and how should carry out cleaning activities in apartment buildings. As practice shows, it is the cleaner who must learn these standards in order to properly perform her professional duties.

Elevator cleaning

The standards for cleaning staircases in residential buildings are clearly stated. These areas are cleaned according to a specific schedule. But how does this process happen when there is an elevator, because this is also a public place and the load on it is much greater, especially in high-rise buildings? The elevator is cleaned daily, the floor and buttons of the cabin are wiped. Every couple of months, a general process is carried out, which includes wiping down the walls, light fixtures and doors.

Who is responsible for cleaning the entrances of an apartment building?

In 2021, the standards of responsibility for cleaning in apartment buildings have remained virtually unchanged. As before, the obligation to bring the entrances into proper shape rests with the management organization or the homeowners’ association, depending on the chosen form of house management (Article 36 of the Housing Code of the Russian Federation). Responsibility for bringing the territory into a suitable form for use lies with the employees of the management company - the cleaners and their supervisors (Decree of the State Construction Committee No. 170 of September 27, 2003).

For your information

GOST 56192-2014 allows you to enter into contractual agreements with contractors. In this case, cleaning is carried out by specially appointed persons.

Responsibility of the management company

After residents complain about the Criminal Code to the supervisory authorities, the latter are obliged to conduct an inspection. Based on the inspection, sanctions may be imposed on the management company. These include:

1. Administrative liability will arise under Art. 7.22 of the Administrative Code, for legal entities it threatens with a fine of 40,000 to 50,000 rubles.
2. Recalculation of utility bills with an obligation to return money for the period when cleaning services were not provided, PP No. 354.
3. If, as a result of failure to fulfill its obligations, any harm was caused, the management company may be required to compensate for both material and moral damage.

But in any case, this must be decided by higher authorities or supervisory authorities.

The maintenance of a general apartment building includes not only cleaning, but also repair of entrances, roofs, replacement or restoration of windows, landscaping and cleaning of the local area, but also removal of household waste. What is solid household waste, who is responsible for cleaning the garbage chute, and where to go if the intercom does not work, what are the amounts and procedure for paying contributions for major repairs in an apartment building - read in our materials.

What is included in the cleaning of apartment building entrances?

According to the legislation adopted by the government apparatus (Government Decree No. 290 of 04/03/2013), the obligations of all public utilities include items on maintaining the entrances of residential premises in proper condition. Thus, supporting structures, equipment elements, technical and engineering systems - all this must be inspected and serviced in a timely manner. From the 36th Art. The Housing Code of the Russian Federation can identify several actions that are directly related to the cleaning of entrances located in apartment buildings:

• Carrying out dry and wet cleaning work in the halls;
• maintaining vestibules and corridors in good condition;
• maintenance of elevator cabins and platforms;
• washing floors, steps of stairs, ramps;
• wiping dust deposits on window frames;
• getting rid of dust from window sills, staircases, railings;
• tidying up the cabinets where the electric meters are located;
• cleaning mailboxes;
• work with low-current devices;
• washing door panels, handles;
• glass cleaning;
• ventilation of staircases;
• removing dirt from protective devices.

Where to call, contact?

You need to contact the legal entities responsible for the situation, following the hierarchy.

Management of the management company

The appeal must be sent to the administration of the management company responsible for housing maintenance. The message must mention violations committed by the legal entity.

The message should mention that if there is no response, residents plan to send complaints to higher institutions.

Rospotrebnadzor

Employees of the authority must, on duty, supervise the management company. Rospotrebnadzor officials have the authority to solve such problems.

You can send a letter to the organization on the Rospotrebnadzor portal , through the “State Services” service. There is also a number by which officials receive requests (8-800-10-000-04).

You can call him at work. days from 10:00 to 17:00 (Moscow time). The telephone is unavailable between 12:00 and 12:45. Calls from the Russian Federation are accepted free of charge.

Housing Inspection (GZHI)

The organization is entrusted with the tasks of supervising the management company. You can send a complaint to the institution in three simple ways:

1. On the Internet through the GIS Housing and Public Utilities portal, the website of the regional State Housing Institution (see in the search engine or 2GIS application).
2. By mail to the address of the regional office of the State Housing Institute. You can clarify the recipient’s details on the inspection website, in the 2GIS help service.
3. By phone. Contacts for communication are published in the 2GIS and Yandex.Maps applications.

You can also complain in person. The procedure, opening hours and address of meetings between representatives of the Civil Housing Inspectorate and citizens are published on the websites of regional authorities.

Standards for cleaning entrances in an apartment building in 2021

If we take into account the 36th Art. Housing Code of the Russian Federation, it can be noted that staircases are the common property of the owners. Since 04/03/2013, the government has approved the minimum list of works and services that are needed to ensure the optimal condition of the total property in the apartment building (Government Decree No. 290). And starting from April 20, 2013, this document became legally significant, that is, it acquired legislative force. It specifies the general rules and standards for cleaning the entrance of an apartment building.

Since each individual has his own concept of cleanliness, there is no standard for the quality of cleaning work that could become uniform. This is also due to the fact that almost all the front doors are in a different original state: new apartment buildings are freshly renovated, while the old buildings are outdated and covered with the so-called “dust of times.” If you want to make sure that the process was carried out at the proper level, after completing the cleaning it is worth checking:

• are there any traces of garbage (cigarette butts, food packaging, drink cans);
• are there large dust clots, puddles on the floor, lumps of mud particles;
• Is there an unpleasant odor from garbage that has begun to deteriorate?

If all this is missing, it is considered that the standards for cleaning the entrances of an apartment building have been met and the quality is adequate.

Arbitrage practice

Decision No. M-1457/2013 in civil case No. 2-1598/13 dated October 17, 2013, issued by the Bogorodsk City Court of the Nizhny Novgorod Region, may look interesting.
The essence of the case is as follows - in the interests of a resident of the house, who is a pensioner and is unable to independently file a claim with the Criminal Code due to his age, the prosecutor appealed to the court with a demand to oblige the Criminal Code:

• clean entrances and other common areas;
• carry out deratization and disinfestation.

The defendant’s representative did not agree with these requirements, explaining that:

• the prosecutor had no right to go to court;
• payment for cleaning is not included in the tariff for repairs and maintenance of housing, and therefore should not be paid;
• deratization and disinfestation are being done, but residents simply do not see it;
• apartment owners were given an explanation that at the general meeting a decision could be made to include cleaning as part of the fee for repairs and maintenance (with a simultaneous increase in such fees).

What the court decided:

1. Part of the prosecutor's claims for deratization and disinfestation must be rejected, since no evidence has been provided that these works are not being carried out (the burden of proof lies with the plaintiff - editor's note), and the testimony of witnesses on the plaintiff's side cannot properly testify to failure to perform this type of work (in accordance with Art. and Art. Code of Civil Procedure of the Russian Federation).
2. Part of the claim for cleaning of entrances was also denied for the following reasons:
   the list of services and works is regulated by the method of managing apartment buildings, in the presented case, indicated in the agreement between the management company and the residents;
3. the contract for the provision of the relevant service did not say; accordingly, it was not included in the payment for repairs and maintenance, and therefore should not have been provided.

Download for viewing and printing:
Article 56 of the Civil Procedure Code of the Russian Federation “Obligation of Evidence”

Article 60 of the Civil Procedure Code of the Russian Federation “Admissibility of evidence”

Cleaning schedule for entrances to an apartment building

Of course, cleaners are not paid so much that they have the time and desire to mop the floors in one entrance of an apartment building around the clock. Therefore, for them, Appendix 3 of the order of the State Construction Committee dated 09.12.99 N 139 established a schedule that must be adhered to.

Please note:
Before you start panicking about the lack of cleaning of entrances in an apartment building and filing complaints, you should familiarize yourself with the schedule. Perhaps the cleaner is not breaking the law, but is acting in accordance with instructions. They are described in more detail in legislative act No. 170 on the rules and regulations for the technical operation of the housing stock of the Russian Parliament, in Resolution No. 290 and in the order of the State Construction Committee No. 139 dated 12/09/99.

The basis of cleaning

The frequency of cleaning staircases, as well as the entire house as a whole, is clearly regulated. And it is carried out according to the established procedure:

1. Daily cleaning includes entry-level wet cleaning. If there is an elevator, as well as waste disposal areas, cleaning is also carried out.
2. The cleaning lady's weekly duty includes wet cleaning of all floors.
3. Every month or annually, it all depends on the agreement between the residents and the company, a general cleaning of the area is carried out. It includes washing window openings, window sills, mailboxes, electrical panels, railings, and lampshades.

Cleaning of entryways and stairwells may vary. This depends on many indicators. However, basic cleaning standards remain the same. All responsibilities are specified in the contract document. The frequency of cleaning in the form of a schedule is posted in a publicly accessible place.

Dry

To maintain sanitation and remove litter, dry cleaning is carried out daily. Most often, cleaning of this type includes sweeping stairwells and removing garbage. If elevators are provided, they are cleaned daily.

Wet

Cleaning of staircases is carried out according to the established schedule. And it is accompanied by sweeping with a damp broom to remove dirt from the surface. Wiping dust from window sills, cleaning window openings, shields and other surfaces is carried out annually, during general cleaning. Similarly, at the same time, walls, windows, radiators are washed. Cleaning of entrances complies with regulations, but in each specific case, residents themselves set and negotiate a convenient time period for cleaning.

Maintaining sanitation

Cleaning of entrances must be carried out in compliance with sanitary standards. In public spaces, infections spread much faster. The main threat comes from touching railings, elevator buttons, and handles. Therefore, all surfaces must be treated with special detergents. The elevator is cleaned daily, except on holidays and weekends. When carrying out cleaning activities, it is necessary to ventilate the entrance by opening the windows.

Sanitary cleaning of entrances to apartment buildings

Carrying out sanitary cleaning of entrances to apartment buildings is necessary to maintain the cleanliness of premises visited by a large number of people. These also include the entrances of apartment buildings. Its intended purpose is the elimination of pathogens of various diseases, as well as the elimination of conditions for their subsequent development and reproduction. The cleaner performing sanitary cleaning must have honey. book and confirmation of qualification level.

For your information

An important role is played by the choice of disinfection means to avoid causing damage to common property and the health of residents. All surfaces of the room - floors, walls, ceilings - are subject to inspection. Particular attention is paid to windows, window sills, door handles (from doors leading to storage rooms and utility rooms). Garbage bins and trash cans are thoroughly wiped and disinfected. If insects suddenly appear in the entrance, it must also be disinfested by treatment using special preparations.

In addition, the aesthetic component plays an important role, due to which the removed staircases will acquire a neat appearance and emphasize the status of the residents of the house. The standards for carrying out inspections in entrances are regulated by the relevant sanitary legislation (Resolution No. 191 of 08/22/2000) and are required to be observed. Otherwise, those responsible for this aspect will be held accountable in the form of fines and dismissal of authorized employees.

What types of cleaning work should be carried out?

According to existing standards, three types of cleaning are regularly carried out at entrances: wet, dry and sanitary .

Each type of cleaning has its own rules and regularity.

Dry

Carried out more frequently. It consists of wiping dust on all surfaces, as well as sweeping staircases, corridors, and utility rooms. You can also use a dry broom to sweep away debris from ceilings with cobwebs.

Wet

It is carried out less frequently and consists of washing floors on the stairs, in the elevator, and in utility rooms. Must be included:

1. wet cleaning of window sills;
2. window cleaning;
3. batteries;
4. gratings;
5. railing

This also includes:

• washing lampshades;
• wiping panels, drawers, walls;
• cleaning floors and elevator doors.

Sanitary

Regulated by order of the State Construction Committee of the Russian Federation No. 191 dated August 22, 2000. It consists of sweeping and washing floors in public areas of the apartment building in order to disinfect the premises to prevent the development of pathogenic bacteria.

Payment for cleaning entrances in an apartment building

Cleaning of common property is one of the areas of the housing and communal services sector, therefore payment for it in 2021 is carried out together with payment for the use of housing and communal services. Owners often wonder where the prices set for cleaning entrances come from. Management organizations justify the resulting cost with their expenses for various needs.

1. Hiring employees. The salary of cleaners should be no less than the subsistence minimum. Since each management organization hires not one or two employees, but a whole staff, this causes costs to increase.
2. Purchase of materials. This includes detergents (powders, gels, emulsions), gloves, rags, mops, brooms. Since the entrance areas that need cleaning are quite large, impressive amounts of money are spent on these funds every month.
3. Payment of taxes, fees, and contributions to the state treasury is an important part of the expenses of management companies.
4. Providing funds to payment agents and systems.
5. Compensation for services of contractors.

Apartment owners, that is, residents of multi-apartment buildings, pay for all this. This is how the cost of housing and communal services is formed.

Payment

Monetary remuneration for such work is made at the established rate. The payment amount is included in the utility bill. Charges are generated monthly. The price for cleaning entrances is calculated taking into account the schedule and time standards for performing certain actions, as well as the employee’s salary. You should also consider the cost of consumables, detergents and additional equipment. If a cleaning company is involved to clean the entrances, then it sets the price. In this case, the invoice is issued by the management company, which in turn divides the amount indicated in it among all residents of the apartment building according to their share in the common property.

When and where can I write a complaint about poor cleaning at the entrance?

If residents believe that the cleaner cannot cope with the tasks facing her, and also violates current legislative norms, they have the right to file a complaint with the management of the management company. At first it will be an oral measure. If the result is zero, a written complaint is created. The management authority, which has received a written complaint, in turn, undertakes to organize a special commission in order to assess the quality of cleaning of entrances.

Attention

The complaint must indicate exactly what the residents of the building are not happy with and what standards the management company employee is violating. If a commission assembled specifically for these purposes confirms that the cleaning is poor, the organization undertakes to take measures to eliminate the deficiencies and report its decisions to the owners. In the process of drawing up the paper, you can rely on Art. 36 Housing Code of the Russian Federation, resolutions No. 170, 191, 290.

If the sent letter remains without a corresponding response, the next organization to which the appeal is submitted is ROSPOTREBNADZOR. If after this the requirements remain unsatisfied, it is necessary to make an appeal to the city or district housing inspection. Most likely, at this step the issue will be resolved in favor of the residents. If this does not happen, the only authority that can help is the procurator.

Who is responsible for cleaning up after renovation?

After renovation, many questions arise, one of them is who exactly should clean up the resulting mess. It all depends on who left the garbage and how the agreement was drawn up with the organization carrying out the repair work and with the management company.

If the garbage was left by the company that carried out the work

In this case, everything depends on the contract. Initially, it should have included a “Cleaning after renovation” item. If there is such a point, then the repairmen themselves must clean it. If there is no such point, then the responsibility for cleaning lies with those who are always responsible for the cleanliness of the entrance.

If the dirt was left by the residents themselves

If residents independently carried out repairs in their entrance, then they had to agree on cleaning after the repair in advance.

At a general meeting, such an issue is resolved either in favor of hiring a cleaning company, or the residents clean themselves. Even if the cleaning will be done by the residents of the entrance, it is necessary to clarify this in the minutes of the meeting and reflect the voting process there.

Step-by-step instructions and required documents when filing a complaint about poor cleaning

To fill out an application form with a complaint about poor cleaning in the entrances, you should use a special form, because arbitrarily drawn up complaints cannot be accepted by either the management company or the state housing supervision. The standard complaint form for poor cleaning at the entrance includes the following columns and points:

• the addressee to whom the claim letter is sent;
• information about the person who applied, including the obligatory contact number. for communication;
• the main essence of the claim with references to the current provisions of the law;
• proposing solutions to address the situation and take action;
• painting and date.

complaints about poor cleaning in the entrances of an apartment building can be found here.

If necessary, other papers are attached to the application in the form of acts, conclusions of visiting commission groups, state housing inspection, Russian consumer supervision, sanitary epidemiological station, etc. You can also attach a number of photos that reflect the deplorable state of the common area. It is imperative to track the fact of registration of the application and the presence of one of the copies in your hands. Otherwise, it will be difficult to provide proof of the fact of contacting certain authorities.

Where to complain and what to do if they don’t clean it up?

Unfortunately, poor quality of cleaning in hallways is becoming the norm . Increasingly, residents of apartment buildings are faced with the negligence of the management company, which regularly collects money but does not deal with the issue of cleaning. Just swearing is really useless.

It is better to act to assert your rights. This does not mean that you immediately need to go to court with a claim. There are several organizations, starting with the management company itself, where you can contact even before the trial for a peaceful resolution of the issue.

Pre-trial proceedings

First, you need to complain directly to the company that collects money for cleaning. If this is a management company, then they are obliged to respond and advise the residents of the house about the inadequate quality of cleaning. If the Criminal Code does not respond to complaints, then the following authorities for pre-trial proceedings:

• Rospotrebnadzor.
• State housing inspection.
• Prosecutor's office.
• District or city administration.

Usually the Manager reacts to the first complaints from residents about dirt in the entrances. But there are also difficult situations.

Required documents and evidence

It is necessary to draw up an act on improper cleaning of the apartment building entrance, which will reflect all the shortcomings made by the management company. It is advisable to invite representatives of the company to record violations; if they do not appear at the appointed time, then you can take 2-3 people from the residents of the apartment building as witnesses. You can also make a photo or video report confirming poor quality work.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

Drawing up an application

First of all, you must send a complaint to the management company in the form of an application. It is compiled in free form, but should consist of three parts:

1. A cap. It indicates to whom exactly the complaint was sent, the name of the organization, address and telephone number, as well as the contact details of the applicant. If there are several applicants, then it is necessary to list all of them, indicating their contact information.
2. In the main part, all tenants’ claims should be presented in as much detail as possible, with possible details.
3. Conclusion with signature and date. At the end of the document there must be signatures of all applicants, if there are several.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

There are a number of rules for filing an application with the Criminal Code:

1. The application must be completed in two copies. Then it will be possible to prove that some of the residents’ demands have not been met.
2. Both copies must be registered at the company office. If the office refuses to register the application, then it must be sent by registered mail with notification.
3. It is allowed to resort to a collective statement if the order in the entrance does not suit several residents at once. This will have more weight for the management company.

The building management must send a special commission that will check the complaints of apartment building residents. After this, violations must be eliminated as soon as possible. If the management company does not respond to the complaint, you can go to complain to higher authorities.

Terms of consideration

Complaints in government organizations must be considered within a month , Art. 12 Federal Law No. 59, an organization that manages an apartment building is required to respond to an appeal within 5 days, clause 40 of PP 491.

If no response is received during this period, then residents have every right to apply to the courts with a statement of claim. Typically, the response of the Management Company is faster, especially since it is in the interests of the responsible persons to prevent appeals to higher authorities.

Trial

If no arguments work, the only option is to go to court. The claim can be either individual or collective. The latter will have more weight. The statement of claim should include claims and statements submitted by the organization prior to the trial.

The best option when deciding to go to court is to contact a competent lawyer who will help you understand the nuances and correctly draw up a statement.

On what grounds can they refuse and what to do in this case?

The claim may be rejected if the Management Company can prove that the cleaning organization acts in accordance with the concluded agreement and in accordance with the law. If the residents are not satisfied with this, then the apartment owners always have the right to convene a general meeting of owners and re-elect the method of managing the house.

Possible outcome of the complaint

In practice, there are situations when the management authority does not respond to complaints and claims from residents. This can turn out to be completely negative for the organization. After all, residents are given the right to hold a general meeting of owners and choose a different way to manage the house. They are also assigned the authority to appeal to the State Housing Inspectorate, ROSPOTREBNADZOR, the prosecutor’s office, and the city or district administration. As a result, responsible persons may be fired, and it is also permissible to recalculate for poorly rendered services.

What are the types of conflict situations and how to resolve them?

Solution methods depend on the management method.
If the house is managed by the management company or directly by the residents, first of all, any conflict should be resolved through the chairman of the MKD council (Article 161.1 of the Code), who is authorized to resolve such issues.

You can complain about the poor quality of cleaning by the person hired to carry it out to the management company or to the chairman of the HOA (depending on the management method).

Also, a measure of influence can be the convening of a general meeting and refusal of the services of the relevant management company on the basis of Part 8.2. Art. 162 of the Code (if the Criminal Code does not take any measures).

Download for viewing and printing:

Article 161.1 of the Housing Code of the Russian Federation “Council of an apartment building”

Article 162 of the Housing Code of the Russian Federation “Management agreement for an apartment building”