Everything about the warranty card: what it is, what it is needed for, how it is issued and other nuances

A warranty card is a document certifying the fact of purchase of the product and giving the buyer the right to repair or replace the product in the event of a malfunction. Some consumers treat warranty cards formally, which is what sellers take advantage of. In particular, store employees often do not fill out this document, assuring that a receipt and a store stamp are sufficient to obtain warranty service. Buyers who agree to this make a mistake and lose the right to service the product. Let's consider how, by whom and under what circumstances the guarantee coupon should be filled out.

Warranty card: what is it and why is it needed?

A warranty card is a document certifying product quality . In particular, such a coupon indicates that the product can be used in full for the specified period. If, within a period of time specified by the manufacturer or seller, the product breaks down, the buyer receives the right to free repairs.

Important! Current legislative norms governing trade do not contain direct instructions for filling out and transferring a warranty card to the buyer. However, Part 2 of Art. 456 of the Civil Code, oblige the seller to transfer to the buyer all accessories and documents directly related to the goods. Such documentation may also include a warranty card.

Table according to GOST

What should a warranty card look like?

There is no unified standard for this document, so stores have the right to use any forms. However, there are certain standards that the document must meet.

More specifically, the completed form must include the following information:

1. Information relating to a specific product item. This includes the full name, model and serial number. It is necessary to clarify that the presence of all three listed identifiers is mandatory. The fact is that manufacturing plants can produce several products under the same name, while the products will differ in identification number or model.
2. Date of purchase. Warranty service is provided for a certain period of time. The date indicated on the coupon is considered the starting point.
3. Duration of service guarantees. This period can be set by both the manufacturer and the seller. It all depends on the recommended service life and the availability of service centers. Typically the warranty is valid for 1-3 years after purchase.
4. Seller information. This includes the signature of the authorized person who completed the sale, the seal of the legal entity and the details of the selling company. Individual entrepreneurs indicate their full name and address of the outlet.
5. Warranty repair conditions. This is a guarantee of protection of the rights and interests of the seller. In particular, situations are usually indicated here when the company has the right to refuse free repairs and warranty service. For example, if the consumer uses the product for other purposes, breaks seals, etc.

Bosch warranty card sample

Important! Some of the listed items may be missing from the completed form, and this will not be considered a violation. This is possible if the information is already indicated in another document transferred to the buyer along with the goods.

What information does it contain?

As noted above, the contents of the warranty card in all stores are almost the same. It reflects the following information:

• information about the seller;
• number of the issued document;
• description of the product being sold (model, series, etc.);
• date of sale and seller's signature;
• a note that the store undertakes to carry out free repairs if defects are discovered in the product before the expiration of the warranty period (if they arose through no fault of the consumer);
• duration of warranty (in months);
• buyer's signature;
• organization seal;
• a separate table for entering information about all repairs carried out under warranty.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

Correct filling

There are no strict rules for filling out warranty cards. The main thing is that the information included in the document allows you to verify the fact of purchase of the product in a specific store, the person who made the sale and the terms of free service. There should not be anything superfluous in the document. The warranty card is usually filled out by hand, with the exception of the paragraph concerning the rules for contacting the service center. Errors and corrections are not allowed.

Who does the registration and when?

Typically, the warranty card is filled out by the sales consultant at the time of purchase. However, you can issue a coupon even after warranty repairs have been carried out. In this case, the filling is carried out by an employee of the service center.

What is stated in the document

The warranty card contains all information directly related to the purchased product. It could be:

• Serial number;
• Color;
• Model;
• Batch number;
• Year/date of issue;
• Size.

Additionally, data regarding free repairs are entered if they were carried out:

• Full name of the service center;
• Receipt date;
• Date of return to the buyer.

In some cases, a list of work performed or parts replaced is indicated.

Warranty card

Availability of seals and signatures

The seal of the legal entity and the signature of the seller are desirable, but are not a prerequisite. The warranty card is not a document of strict accountability, so you can do without the listed certification methods. At the same time, the absence of a signature and seal is not a justification for refusal of service and warranty repairs.

What to do if the form is empty or there are mistakes when filling it out?

In such situations, the warranty card is invalid, however, this does not cancel the buyer’s right to free service. For such service, another document must be presented confirming the fact of purchase of the goods and the date of sale. A cash receipt or sales receipt can be considered such a document.

Considering that the law does not in any way regulate the procedure for filling out warranty cards, there are many violations here. The most common ones look like this:

• When filling out, indicate the data of the distributor or the official dealer-manufacturer. The fact is that consumers are not required to contact the manufacturer directly for repairs, although this option is not excluded.
• The delivery service makes its entries on the already completed coupon. Such edits make the document invalid.
• The coupon is not filled out. We noted above that the law does not oblige the seller to fill out this document. However, some stores provide their own extended warranty for the product, receiving additional compensation for this. In this case, a ticket without a signature and stamps is considered a violation.

Important! Even if the warranty card is filled out incorrectly or is missing, the buyer does not lose the right to contact the service center for repairs. By law, this can be done within 2 years from the date of purchase, provided that you have a cashier's receipt in hand.

What to do if lost

If we consider the situation as a whole, there is no need to worry about the loss of the warranty card. This is due to the nuances of document design. In particular, the law does not give direct instructions to the seller to fill out a warranty card. The legislator only indicates that the transfer of all documents related to the goods is mandatory. In the current wording of Article 456 of the Civil Code of the Russian Federation, the warranty card is not mentioned.

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If you understand the specifics of returning products of inadequate quality and providing after-sales service, the consumer does not need the document. The fact of purchase can be confirmed:

• Purchase and sale agreement;
• Technical passport or operating instructions;
• Sales/cash receipt.

If issuing a coupon is of fundamental importance to the consumer, restoration is possible at the store where the purchase was made. However, this is possible provided that the seller has kept a copy of the completed document. Considering that warranty cards are not considered strict reporting forms, this is unlikely.

Warranty terms

Warranty service only applies to products equipped with accompanying documents that allow the product to be identified. Higher Electrical Appliances RUS LLC establishes warranty periods for goods starting from the day the goods are handed over to the consumer. A list of warranty periods for various types of products is given in the appendix. To avoid possible misunderstandings, keep during the service life the documents attached to the product when selling it (sales receipt, cash receipt, operating instructions, invoices, warranty card). Warranty service is performed exclusively by our own service department or Authorized partners authorized by Higher Electrical Appliances RUS LLC. You can find out the full list of Authorized Partners in the CIS in the Information Office by phone:

8-800-250-43-05 - for Consumers from Russia (free call from the regions of Russia) 8-800-2000-17-06 - for Consumers from Kazakhstan (free call from the regions of Kazakhstan) 8-10-800-2000- 17-06 — for Consumers from Belarus (free call from the regions of Belarus)

or on the website: https://www.haier-europe.com/ru, or by making a request by e-mail Data of Authorized Partners in the CIS may be changed; for information, please contact the Information Office.

Warranty and additional service does not apply to products whose defects arose due to:

• violation by the consumer of the conditions and rules of operation, storage and/or transportation of goods;
• improper installation and/or connection of the product;
• violations of the technology for working with the refrigeration circuit and electrical connections, as well as the involvement in installation of the product of persons who do not have the appropriate qualifications, confirmed by documents;
• lack of timely maintenance of the product if required by the operating instructions;
• excessive or insufficient pressure in the water supply network;
• using detergents that are inappropriate for this type of product, as well as exceeding the recommended dosage of detergents;
• using the product for purposes for which it is not intended;
• actions of third parties (repairs or making structural or circuit changes unauthorized by the manufacturer by unauthorized persons);
• deviations from State Technical Standards (GOSTs) and power supply network standards;
• acts of force majeure (natural forces, fire, lightning, etc.);
• accidents, intentional or careless actions of the consumer or third parties;
• if damage is detected caused by foreign objects, substances, liquids, insects, or insect waste products getting inside the product;
• incompatibility of software with virus (malware) software, as well as unauthorized modification of built-in software (including the BIOS system), as well as when using unlicensed software (for Windows OS);
• incompatibility of software with viral (malware) software, as well as unauthorized modification of firmware (including “bootloader” and “recovery”), as well as when using third-party software (for Android OS);
• displaying still images for a long period of time (longer than a day);
• natural deterioration (aging), including attachments, floppy disks, manuals, and reduction in battery pack capacity.

The following consumables and accessories are not subject to warranty service:

• filters for air conditioners;
• filters, hoses for water supply/drainage for washing machines and dishwashers;
• hoses, tubes, brushes, nozzles, dust collectors, filters for vacuum cleaners;
• plates, skewers, racks, saucers and stands for microwave ovens;
• filters, odor absorbers, light bulbs, shelves, drawers, stands and other containers for storing food in refrigerators;
• control panels, batteries, batteries, external power supplies and chargers;
• documentation supplied with the product.

Periodic maintenance of the product (replacement of filters, etc.) is carried out at the request of the consumer for an additional fee.

Warranty service does not apply to the following types of work:

• installation, configuration and connection of the product on site;
• installing drivers, removing viruses and/or other software, reinstalling the operating system, activating Windows;
• instructing and consulting the consumer on the use of the product;
• reinstallation of the operating system (), restoration of “bootloader” and “recovery” damaged as a result of intentional or careless actions of the consumer or third parties, including self-repair;
• installing applications from the Google Play store, setting up and unlocking (unlinking) Google accounts, restoring access (password, login), updating software;
• cleaning the product from the outside or inside.

Warning! To avoid mechanical, thermal and electrical damage, it is recommended to carry out regular maintenance (removing dust from the cooling system) at an authorized service center, at least once a year, depending on operating conditions, which will help maintain high equipment performance, as well as will increase its actual service life. Failure of the device due to contamination (dust, dirt, wool, lint) of the cooling system is considered not a warranty case and must be eliminated solely at the expense of the consumer.

Attention! It is strongly recommended that you make backup copies of all data stored on your device before visiting the service center. and authorized service centers are not responsible for all losses, damages, including lost profits, etc., associated with the loss of data on data storage and recording devices, including those associated with the loss of data during the repair process.

Limited Software Warranty

makes no warranties, express or implied, regarding the pre-installed software, its quality, performance, functionality or compatibility for a particular purpose. Nor does it warrant that the functions contained in the software will meet specific requirements or that the operation of the software will be uninterrupted or error-free. Accordingly, the software is sold "as is" (i.e., without warranty of quality) unless expressly stated otherwise in writing.

Service Declaration

DEAR BUYER!

thanks you for your choice, guarantees the high quality and flawless functioning of this product, subject to the rules of its use. The company sets an official service life for household appliances intended for use in the home—5 years for televisions, 3 years for tablet computers, phones, smartphones and set-top boxes, 4 years for robotic vacuum cleaners, and 7 years for other products from the date of delivery of the product. To the consumer. Considering the high quality, reliability and safety of the product, the actual service life may significantly exceed the official one. At the end of the product’s service life, contact your Authorized Hyer Partner to carry out preventative maintenance and receive recommendations for further use of the product. All products intended for sale in the CIS are manufactured taking into account operating conditions in the CIS and have passed the appropriate certification for compliance with technical requirements. To avoid misunderstandings, we kindly ask you to carefully study the operating instructions and warranty statements when purchasing, and also check that the documents given to you are filled out correctly. In this case, the serial number and model name of the product you purchased must be identical to the entry in the accompanying documents. No changes or corrections are allowed. If the accompanying documents are filled out incorrectly or incompletely, please contact the Hyer Contact Center immediately.

This product is a technically complex household product. With care and attention, it will serve you for many years. If the product you purchased requires special installation and connection, we strongly recommend that you contact an Authorized Hyer Partner or another authorized organization specializing in providing such services. With this Declaration, Higher Electrical Appliances RUS LLC confirms its acceptance of obligations to satisfy consumer requirements established by the current legislation on the protection of consumer rights and other regulations in the event of detection of product defects. However, the company reserves the right to refuse warranty service for the product if the conditions below are not met.

What to do if a fiscal document is missing

Even then, there is no reason to worry. In particular, there is a law that protects consumer rights. If we turn to Article 18 of this bill, we can find out that the absence of a cash register/sales receipt, as well as other documentation certifying the fact of purchase of goods, is not a justification for satisfying the buyer’s claims. This is directly indicated by paragraph 5 of Article 18 of Law No. 2300-1.

However, in this case, the consumer will have to provide convincing evidence that the product was purchased in this particular store. However, the law does not specify a list of such evidence, so the consumer can use any methods to prove his case. For example, invite witnesses or use video surveillance recordings.

Other features related to warranty repairs

Here we can highlight three interesting points that the consumer needs to know about.

1. If the product is sent for service, the warranty period is extended. This is done by the seller or service center where the repair was performed.
2. In the case when we are talking about the repair of large-sized goods, the seller is responsible for delivery. In this case, the consumer can deliver the product to the service center on his own; he has the right to demand reimbursement of transportation costs from the seller.
3. In controversial situations, when it is unclear whose fault the goods were damaged, an independent examination is carried out. All interested parties can attend. If the seller’s guilt is proven, the consumer has the right to demand replacement of the product with a similar model. In this case, the warranty period is calculated anew from the moment the product is purchased.

Knowing these features, you can defend your consumer rights when conflict situations arise.

What defects need to be fixed?

According to Appendix 1 and 2 of the Rules, during the warranty period the buyer has the right to demand elimination of the following defects:

• along the top of the shoe - cracks in the material, shedding, staining, rupture of parts, breakage of the fastener, deformation of the heel and others;
• on the bottom of the shoe - fracture, delamination, separation, wear, splitting and other damage;
• inside - defects, traumatic feet, tissue subsidence, wear and so on.

That is, bursting or peeling soles, torn shoes or shoes that rub the foot can be replaced at the place of purchase if these defects are identified during the warranty period.

For example, if a resident of Moscow purchased winter boots made of artificial leather and leather soles on November 2, 2020, and the clasp broke on December 3, 2020, he can contact the store under warranty, since the warranty period for such shoes is 45 days, they were purchased in season (in Moscow, winter begins on November 1, 2020) and only 31 days passed until the day the deficiency was discovered.

If this resident purchases the same boots on 06/05/2020, that is, in the summer, not in the winter season, and the defect was discovered on 12/03/2020, then claims can be made to the seller on the basis of paragraph 5 of Article 19 of the PZPP, since the warranty lasted less than two years and with two years have also not passed since the date of receipt of the purchase (clause 5 of Article 477 of the Civil Code of the Russian Federation). But in this case, the buyer is obliged to prove that the defects did not arise through his fault before receiving the purchase.