How to submit an application to the prosecutor's office online? Features of consideration of such appeals

If a citizen is faced with a violation of the current legislation, to protect his rights and interests, he can contact the Prosecutor's Office. This can be done electronically through the State Services portal. A complaint filed in this manner has the same legal force as a written document. It will be considered within the period prescribed by law, after which the applicant will be sent a reasoned and reasoned response.

Attention: How to write a complaint to the Prosecutor's Office against bailiffs

Grounds for appeal

The prosecutor's office, on behalf of the state, within the framework of its powers, oversees compliance with legislation, rights and freedoms of citizens. In this regard, you can complain to this Office about:

• violations by government organizations, commercial enterprises or citizens whose actions cause damage to the environment or the life and health of the population;
• abuse of power, actions or inactions of government officials, government officials and law enforcement agencies;
• untimely payment of pensions, social subsidies and financial assistance;
• unlawful refusal to provide benefits and subsidies;
• coercion to vote;
• illegal actions of bailiffs in the course of debt collection in enforcement proceedings;
• incorrect calculation of charges in the field of utility payments;
• illegal dismissal from a position, non-payment of wages, refusal to provide calendar leave or any other violation of labor laws, etc.

You cannot appeal a court decision through the State Services website, since the Prosecutor's Office is not authorized to consider such appeals.

Basic requirements for filing a complaint

There are criteria that must be observed when drawing up a document:

• The presence of offensive words and obscene language is not allowed;
• you must write correctly, taking into account punctuation marks and the rules of the Russian language;
• the address of the originator must be correctly and accurately indicated;
• the text must be logically structured;
• the topic of the complaint must relate to the competence of the body;
• information about the violation committed must be accessible and clearly indicated;
• information about the parties to the conflict;
• the specific request of the applicant.

In order to properly file a complaint, it is enough to study several correct samples of such documents.

complaints can be made here.

A sample complaint about an unreasonable refusal to accept a criminal complaint can be downloaded here.

An example of a typical complaint can be downloaded here.

An application requesting an unscheduled inspection can be downloaded here.

Example No. 1 . An example of a fraud claim is provided below.

Fraud Claim

Example No. 2. An example of a complaint against a management company is presented below.

Complaint against the management company

Other rules for composing an application via the Internet are reflected in the table below.

A complaint belongs to the category of official documents that are registered with the authority. Based on the fact of the proceedings, a response is drawn up and sent to the applicant.

How to file a complaint through the State Services service

Only a registered and authorized user can submit an electronic appeal through the portal. Accordingly, if a citizen does not yet have his own account on the State Services website, he will have to spend time registering a profile. After this, he will have to log into his personal account, indicating his username and password.

To correctly submit an online complaint on the State Services portal, you should follow the following algorithm:

1. On the main page, go to the “Services” section and select the “Security and Law Enforcement” option. In the new menu, you should select the item “Appeal to the prosecutor’s office of the Russian Federation.”
2. Read the terms and conditions for filing electronic complaints on the State Services website and click on the “Submit Appeal” button.
3. Check your personal data, which will be automatically pulled from your account. If necessary, you can change them using the appropriate option. If the profile data and the complaint do not match, the Prosecutor's Office may refuse to consider it.
4. Select the required territorial department to consider the application. For convenience, you can use the search. If the complainant selects the wrong recipient, the complaint may take longer to resolve.
5. Fill out the electronic application form. To do this, you must correctly select the type of appeal (general or on anti-corruption issues), indicate the region, topic, and briefly describe the essence of the complaint (no more than 20 thousand characters). In the text, it is important to describe the circumstances of the incident and indicate the details of the persons who violated the law.
6. Attach additional materials to the electronic complaint that will confirm the accuracy of the information provided by the applicant. The maximum size of one file is 5 MB.
7. Make sure that all fields are filled out correctly and click the “Submit Application” button. If the complainant would like a copy of the response to be mailed, they must select the appropriate option on the online complaint form.

Enter the “Services” section and select the “Security and Law Enforcement” option

Select the required territorial department

Fill in the request field

Attach additional materials
Attention!
Through the State Services website, the user can also make an appointment with the prosecutor's office.

Preliminary examination of the complaint and making a decision on it

The review process can be divided into two parts: preliminary and subsequent. The received appeal is initially subject to preliminary processing and study. Then, based on the results, his “further fate” is decided. There are different possible scenarios for the development of events, namely:

1. As a standard, a complaint can be accepted for further consideration to make a decision on it or not.
2. It may also be redirected for consideration within the competence of another authority or lower prosecutor's office.
3. If there are appropriate reasons, the complaint may be returned to the applicant or left without consideration at all.
4. It is not excluded that it will be included in the previous appeal.
5. Depending on the range of issues raised in the complaint, it may be taken under special control.

Any appeal received is considered resolved if it is considered, studied in full, appropriate measures are taken on it, and the applicant is given comprehensive answers.

Terms of consideration

A complaint sent through the State Services portal will be registered within 3 working days. The Department is given 30 calendar days for its consideration.

If the territorial division of the prosecutor's office requires additional information from other structures to make a decision, the period for consideration of the appeal may be extended by another 30 days. You can check the status of your current application in your personal account on the portal. At the request of the citizen, the answer can be provided to him:

• by post;
• by email;
• through EPGU.

If the consideration of the complaint was refused or the citizen is dissatisfied with the response received, he can personally contact the Prosecutor's Office and submit a document drawn up in writing.

What requests are not accepted?

In addition, the application will not be accepted for consideration if:

• it contains obscene or offensive language, threats to life or health, property of an official and executive person, or the accuser, as well as members of his family;
• the text is written in Russian with inappropriate use of the Latin alphabet or is typed entirely in capital letters (caps), not divided into spaces, sentences or paragraphs;
• the text is unreadable, has incomprehensible abbreviations and acronyms that cannot be deciphered by generally accepted lexical decoding;
• an incomplete or incorrect legal address is indicated or the residential address is indicated incorrectly;
• The appeal is not addressed to the Moscow City Prosecutor or the Moscow City Prosecutor's Office.

How are out-of-scope issues handled?

A complaint containing topics and issues that are not within the scope and competence of the prosecutor’s office is sent within seven working days to the appropriate body whose tasks and competences include resolving the issues raised in the application, with the citizen notified that the appeal has been forwarded to the relevant executive authorities Russian Federation.

Question answer

Question: When filing a complaint through the State Services website, the wrong prosecutor’s office was indicated. What to do in such a situation? Should I wait for a decision on the submitted complaint or is it better to immediately file a new complaint indicating the correct recipient?

Answer: If the applicant incorrectly selected the territorial division of the prosecutor's office, the document will most likely be forwarded to the recipient. But this may affect the period of its consideration. In this regard, you should not wait for an answer. It is better to file a new claim with the correct department.

Question: An online complaint was filed on the State Services website about the actions of PF employees. But for some unknown reason it was returned to the applicant. What is the right thing to do in this situation?

Answer: First, you should make sure that there are no errors in the document. Particular attention should be paid to personal and contact information. If it was changed not long ago, perhaps there is no updated data in the user profile on the State Services website. In addition, the prosecutor's office will not be able to consider an application if it does not contain specific information (for example, the name or position of the offender is not indicated). It may be necessary to correct the text of the appeal or provide additional materials. But if the claim was drawn up in compliance with all the requirements, and its consideration was refused, it is better to personally contact the prosecutor’s office. You can make an appointment through the State Services website.

Question: When filing a complaint against the employer, I indicated that I would like to receive a copy of the response by mail. But, despite the fact that I had already received an electronic response, the document in paper form never arrived by mail. What to do?

Answer: First, you should make sure that your profile contains the correct mailing address. Secondly, do not forget that sending a letter takes some time. Accordingly, an electronic response can be received much faster than a paper document.

Question: A month ago, a complaint was filed on the State Services portal to the prosecutor’s office. But due to the lack of compelling reasons (in the opinion of the supervisory authority), her demands were not satisfied. Is it possible to come to a personal meeting with the prosecutor or is it better to submit a written complaint so that the decision is reviewed.

Answer: An electronic appeal submitted through the State Services website is registered in the accounting system on a general basis. Accordingly, if you apply again on the same issue, consideration of the application will be refused. An exception is possible only if you have new data or additional materials.

Question: Is it possible to file a complaint on State Services to the prosecutor’s office on behalf of another person? This is a violation of the rights of an incompetent person.

Answer: If you are a legal representative, you can do this through the State Services portal. But in such a situation, it is better to submit a document in writing.

Pros of using the service

If you write a complaint through the official website of the prosecutor's office, a person will save himself from having to stand in queues for a long time. Information is provided remotely. You just need to fill out a specialized form and enter personal information. If a person lives in Moscow, you need to apply through the department’s regional portal. A sample complaint to the prosecutor's office in online format is presented on the website.

Video

Using the service entails a number of additional benefits, the list of which includes:

• saving time;
• filling out the form at any time of the day;
• availability of the service throughout Russia;
• acceleration of the review procedure.

The legislative framework

To appeal the actions or inaction of a bailiff, you should rely on the following legislative acts:

1. Federal Law “On the Prosecutor’s Office of the Russian Federation” dated January 17, 1992 N 2202-1 (as amended on July 1, 2021).
2. Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006 N 59-FZ (as amended on December 27, 2018).
3. Criminal Code of the Russian Federation dated June 13, 1996 N 63-FZ (as amended on July 1, 2021) (as amended and supplemented, entered into force on August 22, 2021).
4. Federal Law “On the organization of the provision of state and municipal services” dated July 27, 2010 N 210-FZ (as amended on July 2, 2021).
5. Code of the Russian Federation on Administrative Offenses dated December 30, 2001 N 195-FZ (as amended on July 1, 2021).