Warranty for LED lamps: term, law, conditions. Can light bulbs be returned to the store?

Any manufacturer provides or provides a warranty for LED lamps. He determines the period at his own discretion. The buyer returns a working LED product within 2 weeks, the characteristics do not correspond to those required. The store is obliged to replace or repair defective goods before the end of the warranty period. If this is not possible, the money spent on the purchase will be returned. If the store refuses to fulfill its warranty obligations, a claim is filed. It is possible to file a complaint with Rospotrebnadzor or a lawsuit.

5 Key findings

Warranty

The meaning of the guarantee is defined in clause 2 of Art. 470 of the Civil Code is a time period before the expiration of which the manufacturer guarantees that the product can be used for its intended purpose.

Article 5 of Law No. 2300-1 (“On the Protection of Consumer Rights”), the manufacturer has the right to determine the warranty period, before the expiration of which he himself (an authorized representative, a commercial enterprise) undertakes to fulfill the requirements specified for the buyer in Articles 18 and 29 of the same law:

replace the LED lamp with a similar one;
demand a reduction in price;
demand elimination of deficiencies (reimbursement of correction costs);
return money for purchase;
demand compensation for losses incurred due to inadequate quality of the product.

If the product is not changed but repaired, a warranty is provided for the components without extending the period established at the time of purchase. When a product is replaced, a new period begins to count.

If a product is replaced by a similar one, the store does not recalculate the price. When replacing a low-quality lamp with a product with a lower price, the buyer receives the difference in cash.

Some manufacturers do not provide warranties; they can be installed by a store. If this is not done, the warranty period is considered to be 2 years.

Important! Regardless of who defines the warranty, the terms must be stated on the packaging, technical documentation or label.

The calculation of the warranty period begins from the date of sale (clause 2 of article 19 of Law No. 2300-1). If the date cannot be determined (which is rare - cash registers have such a function), the manufacturing date specified by the manufacturer is used.

When can I return it?

The buyer has the right to return the product to the store at any time within the warranty period. If the warranty period has expired or has not been established for this product, you can apply for a return at any time within two years from the date of purchase.

This procedure is specified in paragraph 1 of Article 19 of the Law “On Protection of Consumer Rights”. This article also applies to the return of light bulbs that are classified as durable goods.

Watch the video. Bulb exchange under warranty:

Refusal to exchange a low-quality light bulb under warranty

Sometimes store employees do not agree to exchange an out-of-market light bulb. In this case, it would be reasonable to invite the administrator and demand that they check the product. The costs of the examination will be borne by the buyer, since he has doubts about the quality of the product.

At the return stage, it is important to identify who is responsible for the damage to the goods. So, if they sold you a light bulb from a display window, then the store is considered guilty of inconsistency in the quality of the product. As a rule, stores try to save face in such a situation and not stir up a conflict, so they exchange products with defects without question.

But if, nevertheless, a store employee does not accept your arguments, then it is better to prepare a written complaint. You can also indicate your intention to go to court.

If the warranty period has expired or has not been established

The buyer has the right to return the product to the store regardless of whether there is a warranty.

The buyer's action algorithm in this case is as follows:

it is necessary to contact an expert to determine the cause of the lighting element failure. If as a result a manufacturing defect is established, the seller is obliged to exchange for a product of the same quality,
make a claim correctly. The complaint must state the essence of your requirements and indicate the reason for the return,
the buyer has the right to demand replacement of low-quality goods or to have the cause of the defect eliminated at the service center (if possible),
file a claim in court. If your arguments do not have the desired effect, you have the right to go to court to protect your rights.

Are LED lamps returnable?

According to paragraph 1 of Art. 25 of Law No. 2300-1, you can exchange goods that do not fit in size, shape or configuration within 14 days, if they are not included in the list approved by Government Decree No. 55.

There are no LED light bulbs on this list; if you have a receipt, you can take them to the store if:

they were not used;
the presentation has been preserved;
consumer qualities have not been lost;
seals and labels have been preserved.

Important! If the buyer does not want to change the LED lamps or there are no similar ones in the store, he has the right to receive money (by bank card or in cash).

To return an LED lamp, you need:

write an application (electronically or on paper);
make a copy;
submit both copies to the seller, keep one (with signature).

Along with the application, a passport, a guarantee card (if issued), and a check (receipt) are provided.

The law gives the seller 3 days to satisfy the buyer’s demands.

Attention! If the buyer does not have a receipt or other document confirming payment, he can use the testimony of witnesses.

Returning a defective light bulb

If within 14 days from the date of purchase (or within the period covered by the warranty) defects are discovered, the buyer has the right to contact the store and demand a refund.

It is important to ensure that there is a warranty before purchasing. According to the Law “On the Protection of Consumer Rights”, if the warranty period stated on the packaging is less than one year, it is extended by default to 2 years.

Important! If the buyer purchased low-quality light bulbs, he has the right to:

full refund,
replacement with a product of appropriate quality,
partial refund and replacement with a product of a different quality,
repair (practically not applicable to light bulbs).

Return of light bulbs of inadequate quality (defective)

A product of poor quality or defective is considered to be one that has deviations from the normal one.

Marriage if

There are deviations in appearance from normal, or the equipment is not complete;
There are disadvantages due to which the light bulbs are not able to satisfy the expected needs of the buyer;
There are shortcomings that prevent the product from fulfilling its direct functional purpose;
Characteristics differ from those stated in the accompanying documentation;
The parameters do not correspond to GOST or TU, according to which the goods were produced.

Reasons for return

There are different types of marriage.

Type Description

Ordinary	The quality of the product does not meet the standards established for it
Essential	Defects are difficult to remove and may require a high investment of time and money
Explicit	This type of defect is detected during a routine inspection. It is also detected at the technical control stage
Hidden	This type of defect is discovered during the operation of the product or during long-term storage

Any of the above types of defects allows you to return the lamps to a store or other retail outlet.

However, it is not possible to return the goods in the following cases:

If the defect arose due to the actions of the buyer;
If the buyer was informed in advance about the existing defects;
If the warranty period has expired.

The warranty period is the period during which the manufacturer or seller provides the buyer with the right to return a defective product. It is installed on each item separately, depending on the characteristics of a particular product and legal requirements. The warranty period includes:

warranty from the manufacturer - which is established by the manufacturer in accordance with the law (for example, in GOST);
warranty from the point of sale - which must be no less than the period specified by the manufacturer.

The buyer can return the product within two years after purchase, even if the warranty period has expired. However, this requires serious reasons. And the return procedure in this case will be complicated.

Buyer's rights

If the light bulbs are of poor quality, that is, violations and defects are identified, then, according to Article 18 of the Law “On Protection of Consumer Rights,” the buyer has the right to a number of demands.

The buyer has the right to:

To return and receive money;
To exchange the product for a new one with the same declared characteristics;
To carry out repairs free of charge;
To exchange for a product with other characteristics with payment of the difference in price
By agreement of the parties, a reduction in the price of the product equal to the amount of the defect found.

It is important to consider that the choice of one of the above items should be made by the buyer, but not by the seller.

Procedure

If after purchase a faulty lamp is discovered, the first thing the buyer should do is contact the seller. At the initial stage, you should try to come to an agreement with him verbally, but if nothing works out, then you need to move on to serious action.

Filing a claim addressed to the seller

There is no specific template in the legislation, but in practice a certain form has already been established, which is often used when returning goods. It is this that must be followed; only in this case will the statement have legal force.

The claim must contain the following:

Full name of the buyer, his contact details and signature;
Name and address of the outlet;
Date of purchase;
Information about the product (for example, its exact name and serial number);
Reason for return (listing of all product defects);
Indicate the requirement to return the goods;
Describe the list of documents attached to the claim.

In this case, the following documents must be attached to the claim:

a copy of the sales or cash receipt;
a copy of the warranty card;
invoice;

It is worth considering that in situations where the consumer does not have sales receipts, the claim must still be accepted. In the form of evidence, you can use the testimony of witnesses, information about the purchase that is available in the database, information from video cameras.

Claim consideration period

In the subsequent period, the claim is reviewed by the seller's responsible person.

Wherein:

If the buyer requests an exchange of light bulbs, the review may take about 7 days. During this period, all required checks are carried out;
If the buyer wants to return money for a defective product, the seller will have 10 days to write a response. If the result is positive, then the buyer will be paid all the money spent;
The responsible person of the seller may refuse to accept the goods and return the money to the buyer. This happens in situations where the item has become unusable due to the fault of the buyer;
If the product is defective due to the fault of the seller or the transport company, compensation may be denied. To do this, a special examination is performed, which allows us to determine what caused the malfunction.

Is it possible to return

The cost of light bulbs, especially LEDs, is quite high. Therefore, if you have problems with your purchase, you want to get your money back. However, according to the Law “On the Protection of Consumer Rights”, it is still possible to make a return.

Here are the reasons for a return:

the buyer purchased a product with unsuitable characteristics (the color, size did not fit, the quantity was wrong and the extra light bulbs will not be useful),
a product was purchased with defects.

Both grounds for returning a purchase to the store are absolutely legal; the buyer exercises his right to return. In the Law “On the Protection of Consumer Rights” such cases are called the return of goods of “adequate quality” and “inadequate quality”.

At the time of receipt of funds, the seller guarantees the buyer the quality of these products.

The law of the Russian Federation prohibits the sale of low-quality goods. Therefore, by returning a defective product to the store, the buyer only protects his right to receive a quality product.

In addition, the law does not prohibit returning even high-quality goods. The seller is obliged to accept the goods for return if they do not suit the buyer for a number of reasons.

Refund under consumer protection law.

Warranty for LED lamps: term, law, conditions

Warranty

replace the LED lamp with a similar one;
demand a reduction in price;
demand elimination of deficiencies (reimbursement of correction costs);
return money for purchase;
demand compensation for losses incurred due to inadequate quality of the product.

If a product is replaced by a similar one, the store does not recalculate the price. When replacing a low-quality lamp with a product with a lower price, the buyer receives the difference in cash.

Some manufacturers do not provide warranties; they can be installed by a store. If this is not done, the warranty period is considered to be 2 years.

Important! Regardless of who defines the warranty, the terms must be stated on the packaging, technical documentation or label.

Are LED lamps returnable?

There are no LED light bulbs on this list; if you have a receipt, you can take them to the store if:

they were not used;
the presentation has been preserved;
consumer qualities have not been lost;
seals and labels have been preserved.

Important! If the buyer does not want to change the LED lamps or there are no similar ones in the store, he has the right to receive money (by bank card or in cash).

To return an LED lamp, you need:

write an application (electronically or on paper);
make a copy;
submit both copies to the seller, keep one (with signature).

Along with the application, a passport, a guarantee card (if issued), and a check (receipt) are provided.

The law gives the seller 3 days to satisfy the buyer’s demands.

Attention! If the buyer does not have a receipt or other document confirming payment, he can use the testimony of witnesses.

Main conclusions

To ensure that after purchasing an LED lamp there is no discrepancy between the actual characteristics and the declared ones, it is necessary to purchase products from trusted manufacturers. Before paying, you should find out the duration of the warranty period and keep the box and receipt until it expires.

If the claim does not yield a positive result, a complaint is filed with Rospotrebnadzor before going to court. This agency can check not only a specific complaint, but also the activities of the store. For help in drawing up a statement of claim for the court, you can contact the consumer rights protection society.

The place of filing the claim is chosen by the buyer (place of registration of the store/branch, own place of registration).

Important! In cases involving violations of consumer rights, there is no need to pay state fees.

If LED lamps are purchased from an online store, it is advisable to first find out the offline address, prices, delivery and payment methods, guarantees, and return policies. Delivery by courier is preferable, providing the opportunity to check the condition of the goods and the presence of all documents: a receipt, a warranty card (only the name of the seller should not be indicated on them).

If during operation it turns out that the LED lamp is faulty, it must be taken to a service center to obtain an appropriate conclusion (if the product cannot be repaired). Then the light bulb is delivered to the store’s offline address along with a receipt, warranty card and a conclusion from the service center. Next, the procedure is the same as in a regular store.

How to file a claim in court

When filing an application in court, the plaintiff has the right to choose a judicial institution. The trial can take place both at the location of the plaintiff or defendant, and at the place where the purchase and sale agreement (purchase of goods) was concluded. If the cost of the claim does not exceed 50 thousand rubles, then such a case is under the jurisdiction of the magistrate court, and if higher, then the district court.

According to the law, a consumer protection plaintiff is not required to pay a state fee.

statement of claim for recovery of funds for low-quality goods free of charge in word format

Attention! When drawing up a statement of claim, it is important to provide the following information:

information about the plaintiff (full name, registration/registration address, passport details),
information about the defendant (name of the seller’s organization, its location). If the seller’s data is unknown, the buyer can contact the Ministry of Internal Affairs to establish a legal entity. Application is possible through the online reception on the website (Ministry of Internal Affairs of the Russian Federation),
circumstances of the case (when, under what conditions the purchase was made),
information about a product defect or a violation of consumer rights (the seller refused to return the money),
the law that should be followed when protecting rights (you can use Article 503 of the Civil Code of the Russian Federation or Article 18 of the Law “On the Protection of Consumer Rights”).

Documents confirming the fact of purchase must be attached to the statement of claim. The requirement for restoration of rights must be stated as clearly as possible and justified by the relevant articles of the law.

ATTENTION! Look at the completed sample statement of claim for recovery of money for defective goods:

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What is the service life of LED lamps and what affects the operating time?

Incandescent lamps are actively being replaced from the market by LED lighting elements. The growing demand for LEDs is due to their efficiency, that is, lower energy consumption, as well as a significantly longer service life. The cost of such lamps is also much higher than that of conventional light bulbs. In the article we will talk about the service life of LED elements, as well as how not to make a mistake when choosing them.

Types of service duration

The main difference between LED lamps and incandescent lamps is failure: the former gradually begin to lose the brightness of the luminous flux, while the latter burn out and stop working instantly. The brightness of LEDs gradually decreases towards the end of the service period, and therefore conscientious manufacturers indicate 2 types of terms on their products:

Full

The total service life of a lighting device means the entire period of its operation. Unscrupulous manufacturers indicate the full service life of their products.

Effective

When buying LEDs, you should consider the effective operating period. It should be borne in mind that the National Standard GOST R 54815-2011 speaks of the end of the LED service life after the intensity of its luminous flux decreases to 50% (in certain cases to 30%).

In addition, the effective service life of LEDs is affected by the period of time during which half of the lighting elements will stop functioning due to faults in the electrical circuit and low light output.

Are LED lamps returnable?

There are no LED light bulbs on this list; if you have a receipt, you can take them to the store if:

they were not used;
the presentation has been preserved;
consumer qualities have not been lost;
seals and labels have been preserved.

Important! If the buyer does not want to change the LED lamps or there are no similar ones in the store, he has the right to receive money (by bank card or in cash).

To return an LED lamp, you need:

write an application (electronically or on paper);
make a copy;
submit both copies to the seller, keep one (with signature).

Along with the application, a passport, a guarantee card (if issued), and a check (receipt) are provided.

The law gives the seller 3 days to satisfy the buyer’s demands.

Attention! If the buyer does not have a receipt or other document confirming payment, he can use the testimony of witnesses.

Shelf life of such ceiling lamps

Manufacturers' warranty for LED lamps ranges from 1 to 5 years. If the lamp fails before the stated time, you can contact the store and request its replacement. To do this, the seller will need to present a receipt confirming the purchase of the LED.

At the same time, by virtue of Part 5 of Article 18 of the Law “On Protection of Consumer Rights”, the absence of a receipt is not a basis for refusing to satisfy the buyer’s request to replace the LED.

When choosing LED lamps, you can focus on the warranty period stated by the manufacturer:

a one-year period indicates the low quality of the lamps;
two-year indicates the average quality of the lighting device;
A three to five year warranty is established by manufacturers who are confident in the quality of their products.

How to return a lamp to the store within 14 days with a receipt if the seller refuses

Is it possible to return a lamp of good quality?

Among household and country goods, there are goods that belong to the list of technically complex ones, which will complicate their return or exchange. Let's look at this in more detail.

You have decided to return a lamp of proper quality. There are different reasons for returning:

I didn’t like the product: I don’t like the color, shape, characteristics, etc.
We were in a hurry with the purchase (we found it cheaper or selected another model), changed our minds

Check whether your product is on the list of technically complex devices or on the list of goods of good quality that cannot be returned or exchanged.

If you find a lamp in one of these lists, then it will be difficult to return or exchange this product, even if you have all the necessary documents and even if no more than 14 days have passed.

Technically complex goods of good quality (without defects) cannot be exchanged or returned within 14 days from the date of purchase, because belong to the group of technically complex household goods for which warranty periods are established (according to Decree of the Government of the Russian Federation No. 55 of January 19, 1998).

If your product is not on these lists, then you can return to the store within 2 weeks, not counting the day of purchase, and exchange it for another model. And if another product that suits you is not available, the seller is obliged to return your money.

Return of technically complex goods of proper quality

Large stores are often loyal to customers and can exchange goods. Read the return and exchange rules of some Russian hypermarkets, perhaps your case will be considered there.

Has it been less than 15 days?

If a fault is detected within the first 15 days from the date of delivery of the goods, then you have the right to return the goods or exchange them for the same or similar ones with a recalculation of the price.

Important: the countdown of the period begins from the moment the goods are received. If you paid for the product and it was delivered to you a week later, then the non-guaranteed return period is calculated from the day of delivery.

The money must be returned to you within 10 days, and a replacement must be provided within 7 days from the date of application (if with quality control, then within 20 days).

Important: if the price of a product has increased since the date of purchase, you have the right to demand compensation for the difference in price.

Claim for defects within 15 days after purchase, except for technically complex goods

Has it been more than 15 days?

After this period, you can only count on warranty repairs of the product.

Although, if the repair lasts more than 45 days, or the fault turns out to be unrepairable or recurring, then you have the opportunity to demand a replacement or refund.

You can also demand compensation for losses associated with the sale of a device of inadequate quality to you. For example, compensation for the costs of transporting goods to the place of repair.

Replacement during repair

While you are waiting for the product to be repaired or replaced, you can request a replacement from the seller during this period. You must be provided with a replacement within 3 days.

How to return a lamp with a fault under warranty

if the warranty period has not expired, you should contact the seller (manufacturer, importer) with a written claim, drawn up in two copies, with clearly stated requirements (copies of all necessary documents are attached to the claim, for example, a sales receipt, sales receipt, warranty card, etc. .).
the seller accepts the product and replaces it with another, or conducts a quality check (in your presence). Don't forget to get an acceptance certificate from the seller.
During the inspection, the seller is interested in establishing that the cause of the problem was your fault, so we recommend that you be present during this inspection (you have this right). The result of the check may be satisfaction of your request for a replacement, or refusal.
If you and the seller have a dispute about the causes of the malfunction, the seller is obliged to conduct an independent examination (where you can also be present) at his own expense. If the examination reveals a manufacturing defect, the seller is obliged to replace the product. If, on the contrary, the defect arose during operation, then you will be left with the faulty product and will be required to pay the seller the costs of the examination.
If the consumer does not agree with the seller and the results of the examinations, then he has the right to file a claim in court.

Good quality

If the item has not yet been delivered to you, you can already refuse it. After the transfer you can cancel within seven days. If the seller does not attach documents indicating the procedure and terms for returning goods of proper quality, you can refuse the goods within three months from the date of its transfer.

To return the product, it must not be in use, its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the product must be preserved. If there is no such document, then you can refer to other evidence of purchasing the goods from this seller (a screenshot of the online store’s personal account, a purchase notification by email or SMS).

If the product in the online store differs from what was delivered to you, this may also serve as a reason to return it to the seller and receive a refund. In case of refusal of the goods, the seller must return to the consumer the amount of money paid under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand.

Attention: any goods purchased via the Internet are subject to return, even technically complex ones and goods from the list of non-returnable goods.

Defective goods

If defects are discovered in a product purchased remotely (in an online store), you have the right to:

replacement with a lamp of a different brand (model, article) with recalculation of the price;
reduction in purchase price;
free repairs or compensation for repairs;
refund.

If you were delivered a product with violations, such as quantity, assortment, quality, completeness, packaging and (or) packaging of the goods, you can notify the seller about these violations no later than 20 days after receipt.

The seller is obliged to accept the goods, perform a quality check or examination. Based on the results, a decision is made to satisfy your requirements. If you disagree with the results of the examination, you can challenge them in court.

If you bought a lamp with a fault on credit

If the seller is ready to return money for goods purchased on credit or a loan, then the following rules apply:

- you must be returned the amount in the amount of the loan repaid by this moment with a refund of the fee for providing the loan, i.e. interest.

- in the case of a consumer loan (loan), you must return the amount paid for the goods and reimburse interest and other payments under the loan agreement.

Common problems

The seller refuses to accept the lamp for warranty repair and sends it to the manufacturer's service center.

— you have the right to file a claim with both the seller and the manufacturer. By sending you to the manufacturer, the seller wants to relieve himself of additional responsibilities.

Upon visual inspection, the seller blames the buyer for the breakdown and refuses to accept the lamp under warranty

- if you are sure that the malfunction did not occur through your fault, request an expert examination.

How to file a complaint with a store

claims for the return of a light bulb free of charge in word format

If the buyer was unable to resolve the conflict, or if a refund is required, a written claim must be made. The claim can be written by hand in any form.

The main thing is that it reflects the following information:

buyer details (full name, contact information),
seller data (name of legal entity, address),
information about the purchased product (when, in what quantity, at what price),
description of defects and how they affect the operation of the device,
buyer requirements (refund, exchange),
deadlines for fulfillment of requirements (the period during which the seller must fulfill the buyer’s requirements).

To support his claims, the buyer must attach receipts or other documents confirming the fact of purchase.

The claim must be drawn up in two copies. The buyer transfers one of them to the seller. The second one remains in the buyer's hands.

The buyer's copy must bear a note from the seller confirming acceptance of the claim. The claim is considered accepted when the date of acceptance is indicated and the details of the employee who accepted the claim are indicated.

The buyer may submit a claim by registered mail. The notification received in response confirms the receipt of the claim. According to the law, the claim must be considered within ten days from the date of its receipt.

ATTENTION! View the completed sample claim for the return of a light bulb:

Return and replacement of LED lamps under warranty

If a fault is detected in the LED lamp before the warranty period has expired, in accordance with Art. 18 of Law No. 2300-1, the buyer may demand the execution of any option provided for in Art. 18 of Law No. 2300-1.

Important! In the absence of a warranty period, the buyer's rights are the same if he contacts the seller within a period of up to 2 years.

In what cases can light bulbs be returned to the store?

The seller may refuse to fulfill the buyer’s obligations if he proves that the LED lamp does not work:

due to damage during transportation;
due to an accident (flood, fire) or other unavoidable circumstances;
due to careless handling, violation of seals, protective coatings;
due to tampering or repair by an unauthorized third party;
after changing the design or its parts without the permission of the manufacturer;
due to connection to faulty equipment, too high voltage or current;
due to installation in a room with improper temperature conditions, in conditions allowing chemical, thermal, and mechanical damage.

Important! Returns and replacement of an LED lamp are excluded if it does not have a serial number, it is not readable or does not correspond to the one indicated in the documents. The presence of packaging when returning under warranty is not required (Article 18 and Article 21 of Law No. 2300-1).

If the seller refuses to fulfill its warranty obligations, a claim is filed. The seller has 10 days to respond. It is mandatory to check the quality of the lamp with the participation of the buyer.

If the store does not fulfill its warranty obligations even after checking, it is necessary to conduct an examination, which is paid for by the seller. If the seller confirms that the LED lamp is defective or damaged, by law he is obliged to return the money or replace the lamp.

If the light bulb was purchased from an online store

Is there a way to return light bulbs purchased online? According to the law, such purchases are no different from purchases in a store. But it is still worth considering some subtleties.

The buyer has the right to return the purchase within 14 days from the date of receipt. If the buyer decides to return the product, he sends a claim to the online store’s support service or fills out a special form on the website. At the same time, the buyer sends back the unsuitable goods.

If the seller receives the returned goods after the 14 days specified in the law, in the case of timely dispatch, he is obliged to consider the claim. The buyer is not responsible for the speed of delivery.

If the seller approves the return without sending the item, the buyer is required to keep it for 60 days. If during this period the seller does not pick up the goods, the buyer has the right to keep it.

Watch the video. Which products are not subject to exchange or return:

Is it possible to return light bulbs to the store if they don’t fit or don’t work?

Returns and exchanges of household goods always cause controversy and discussion. There are many household items that cannot be returned to the store because they are included in the list of non-returnable items approved by the government. Are light bulbs included in this list? If not, how to exchange them and what to do if the store does not accept them?

What types of light bulbs are there?

There are many different types of light bulbs and lamps with different technical characteristics, warranty periods and operating conditions. All these factors affect the return processing process.

Incandescent lamps, energy-saving or mercury discharge lamps are all lamps for household use. In addition, LED lamps, neon and halogen lamps can also be purchased freely. All of them are used for different purposes and, accordingly, have different methods of legal regulation.

For example, neon lamps are most often used in outdoor lighting, therefore the technical characteristics of such lamps are adjusted to the conditions of outdoor use.

At the same time, incandescent lamps for the home, on the contrary, may not withstand bad weather conditions. You also need to pay attention to these nuances during the purchase, because they may become conditions for a return.

For example, if a store consultant said that the product can be used outdoors, but the lamp could not withstand changes in temperature or bad weather conditions, it can also be returned to the store by writing a claim.

The size of the lamps (small for a home or large for a spotlight), their quantity (single or wholesale purchase) do not matter for legislation. Products can be returned either in bulk or individually (if, for example, defects arise in only one of the lamps).

Grounds for returning lamps according to law

The return of light bulbs to the store is carried out on the basis of the provisions of the Federal Law “On the Protection of Consumer Rights”. Return conditions vary depending on whether the buyer wants to return a liquid or illiquid product.

The list of goods that cannot be returned or exchanged does not include light bulbs.

In addition, it is worth paying attention to the provisions of the Civil Code on the purchase and sale agreement and its features. For example, some sellers claim that returns without a document confirming the transaction are impossible.

In practice, in retail trade, a check completely replaces a contract, and based on the provisions of the Law and the Code, a check can be replaced by witness testimony or video camera recordings.

Poor quality

If, after the start of operation, problems are discovered in the lamp, the buyer can contact the store within the same 14 days, or within the period established by the warranty, if any.

It is necessary to check the availability of the warranty and its conditions before purchasing. If the warranty period stated on the box is less than one year, it is automatically extended to two years (in accordance with the Consumer Protection Law).

The solution to the problem in case of returning an illiquid product can be:

Full refund.
Partial refund.
Replacement with a similar product.
Repair (if possible, in the case of light bulbs it is practically not used).

What do you need to return?

Return conditions vary depending on whether the item is defective. There are also common features, for example, the need to confirm the purchase with a document or testimony. In addition, in both cases the buyer must write a claim. They are compiled according to the same template, but differ in the motivational part.

In order to return a liquid product to the store, the buyer must:

Return the product itself, which has not been previously used. The condition of the item must be identical to that in which the store handed it over to the buyer.
Save the packaging with all price tags, labels, tags, etc. If the purchase was included in a branded package, it is also best to take it with you.
You must provide a cash receipt.
Write a written statement indicating the reason for returning the goods.

In order to return an object of purchase or sale, the operation of which has problems, the buyer must:

Provide a check, bank statement or witness testimony that confirms the purchase.
Return the product itself so that the store can carry out the necessary checks (if necessary).
If possible, provide packaging, even if damaged (optional).
Write a claim in which you need to outline the essence of the defect and how it affects operation. Here you need to refer to evidence that problems with the product were not the fault of the buyer, if any.

Terms of return and exchange of goods

If the buyer has made a request to exchange a liquid product, the seller must consider the application immediately and carry out the exchange immediately. Refunds are possible within three days. The selling party can also appoint an examination, but only with the consent of the buyer.

When returning an illiquid product, the seller considers the claim within seven days. If necessary, an examination is appointed without the consent of the seller. Money is transferred to the buyer on the day the decision is made in favor of the acquiring party, and the day the funds are received depends entirely on the bank. Refunds can also be issued in cash.

The store does not accept returns - where to go?

If a store refuses to accept a return, a citizen has a number of authorities where he can turn to protect his rights and interests:

The first step is to contact the consumer protection society. This is a public, non-governmental organization that can help in drawing up an appeal, writing a claim and other procedural issues. They can also help you contact store management directly.
If you cannot resolve the problem peacefully, before going to court or the prosecutor’s office, you should write to Rospotrebnadzor. This organization can begin a departmental inspection of the store and a specific consumer request. If Rospotrebnadzor decides the case in favor of the buyer, a fine will be imposed on the seller.
When all pre-trial methods of solving the problem have been tried, the buyer can contact the prosecutor's office (if the selling party can be charged with a criminal offense) or the civil court of first instance (when the matter concerns exclusively a dispute about the return of the goods).

Sources

https://svetilnik.info/svetodiody/garantiya-na-svetodiodnye-lampy.html
https://mkd01.ru/potrebitelyam/podlezhat-li-vozvratu-lampochki.html
https://vsevozvraty.ru/vozvrat-lampochek/
https://provincial-designer.ru/garantiya-na-svetodiodnye/
https://moepravodo.ru/lampochki-podlezhat-vozvratu-i-obmenu-po-zakonu.html

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What do you need to return?

Return cases may vary depending on the reason. The buyer is required to confirm the fact of purchase. This can be a document (cash or sales receipt), as well as witness testimony or video recording. To receive a return, the buyer must file a claim. The claim form is the same for returning high-quality and low-quality products. The only difference is in the motivational part.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.

To return a quality product to the store, the consumer must:

return the product itself, which has not been previously used. Provided that the packaging is intact and the condition of the product itself has not changed since the date of purchase,
Attach the packaging with all labels and price tags. If the seller uses a branded package, the buyer returns the purchase in it. Thus, the appearance of the product remains unchanged,
provide a cash or sales receipt,
write a statement indicating the reason for the return.

Please note! To return a purchased product if it cannot be used, the consumer must:

provide documents confirming the fact of purchase (cash receipt, bank statement confirming the transfer of funds to the seller’s account, witness statements),
return the product itself to the buyer for examination (if necessary),
provide packaging (if possible),
write a complaint indicating the reasons that prevent use. In the claim, it is important to indicate that the defects did not arise through the fault of the buyer (if this is obvious).