Warranty for LED lamps: term, law, conditions

Any manufacturer provides or provides a warranty for LED lamps. He determines the period at his own discretion. The buyer returns a working LED product within 2 weeks, the characteristics do not correspond to those required. The store is obliged to replace or repair defective goods before the end of the warranty period. If this is not possible, the money spent on the purchase will be returned. If the store refuses to fulfill its warranty obligations, a claim is filed. It is possible to file a complaint with Rospotrebnadzor or a lawsuit.

Warranty

The meaning of the guarantee is defined in clause 2 of Art. 470 of the Civil Code is a time period before the expiration of which the manufacturer guarantees that the product can be used for its intended purpose.

Article 5 of Law No. 2300-1 (“On the Protection of Consumer Rights”), the manufacturer has the right to determine the warranty period, before the expiration of which he himself (an authorized representative, a commercial enterprise) undertakes to fulfill the requirements specified for the buyer in Articles 18 and 29 of the same law:

• replace the LED lamp with a similar one;
• demand a reduction in price;
• demand elimination of deficiencies (reimbursement of correction costs);
• return money for purchase;
• demand compensation for losses incurred due to inadequate quality of the product.

If the product is not changed but repaired, a warranty is provided for the components without extending the period established at the time of purchase. When a product is replaced, a new period begins to count.

If a product is replaced by a similar one, the store does not recalculate the price. When replacing a low-quality lamp with a product with a lower price, the buyer receives the difference in cash.

Some manufacturers do not provide warranties; they can be installed by a store. If this is not done, the warranty period is considered to be 2 years.

Important! Regardless of who defines the warranty, the terms must be stated on the packaging, technical documentation or label.

The calculation of the warranty period begins from the date of sale (clause 2 of article 19 of Law No. 2300-1). If the date cannot be determined (which is rare - cash registers have such a function), the manufacturing date specified by the manufacturer is used.

Nuances

The main nuance is the ability of the consumer to return the light bulbs within 2 years even after the end of the warranty in accordance with paragraph 1 of Article 19 of the Law of the Russian Federation.

If the warranty period of the light bulbs has expired and has not been restored, you can solve your problem within two years after purchase. To do this, you need to perform a number of actions:

Thus, according to the Consumer Protection Law, you have the legal right to return the light bulb to the store. The reason may be not only a manufacturing defect, but also a simple desire to receive a product of a different color or shape. If the seller does not return the money immediately, you must file a claim. If the claim is denied, you have the opportunity to file a claim in the district court.

When purchasing energy-saving light bulbs, you need to ask the seller whether there is a warranty.

The fact is that some light bulbs have a warranty, but others do not. And of course, it’s worth choosing (albeit a little more expensive) those light bulbs that have a warranty of six months to a year. There is usually no warranty for energy-saving light bulbs made in China. These burn out after 2-3 months. But Japanese ones can last for a year, or two, or even longer.

For “freshly purchased” LED light bulbs with E14 socket they gave 2 years. With a price of about 150 rubles and a power of 3-5 watts, they actually produce 60 watts of light. Usually they give 1 year. I have never heard of a normal warranty being given for luminescent ones, like for an electrical product, especially since there are no numbers or warranty cards. If the seller, at his own expense, exchanges the item using a receipt, then the price simply includes the cost of the defect. Luminescent ones, among other things, do not light up immediately, and do not like working in the cold.

Are LED lamps returnable?

According to paragraph 1 of Art. 25 of Law No. 2300-1, you can exchange goods that do not fit in size, shape or configuration within 14 days, if they are not included in the list approved by Government Decree No. 55.

There are no LED light bulbs on this list; if you have a receipt, you can take them to the store if:

• they were not used;
• the presentation has been preserved;
• consumer qualities have not been lost;
• seals and labels have been preserved.

Important! If the buyer does not want to change the LED lamps or there are no similar ones in the store, he has the right to receive money (by bank card or in cash).

To return an LED lamp, you need:

• write an application (electronically or on paper);
• make a copy;
• submit both copies to the seller, keep one (with signature).

Along with the application, a passport, a guarantee card (if issued), and a check (receipt) are provided.

The law gives the seller 3 days to satisfy the buyer’s demands.

Attention! If the buyer does not have a receipt or other document confirming payment, he can use the testimony of witnesses.

Deadlines

You can return the light bulbs to the store during the entire warranty period. If it runs out or has not been installed, the product can be returned within 2 years from the time of purchase. (Clause 1 of Article 19 of the Law of the Russian Federation) Such deadlines are established due to the fact that this device is a product with a long period of use.

When returning the light bulb to the store in accordance with clause 1 of Article 19 of the Law of the Regulations, the sequence of actions will be as follows:

For your information

Regarding standard return periods, you have 14 days from the date of purchase to exchange or return the light bulb.

Return and replacement of LED lamps under warranty

If a fault is detected in the LED lamp before the warranty period has expired, in accordance with Art. 18 of Law No. 2300-1, the buyer may demand the execution of any option provided for in Art. 18 of Law No. 2300-1.

Important! In the absence of a warranty period, the buyer's rights are the same if he contacts the seller within a period of up to 2 years.

In what cases can light bulbs be returned to the store?

The seller may refuse to fulfill the buyer’s obligations if he proves that the LED lamp does not work:

• due to damage during transportation;
• due to an accident (flood, fire) or other unavoidable circumstances;
• due to careless handling, violation of seals, protective coatings;
• due to tampering or repair by an unauthorized third party;
• after changing the design or its parts without the permission of the manufacturer;
• due to connection to faulty equipment, too high voltage or current;
• due to installation in a room with improper temperature conditions, in conditions allowing chemical, thermal, and mechanical damage.

Important! Returns and replacement of an LED lamp are excluded if it does not have a serial number, it is not readable or does not correspond to the one indicated in the documents. The presence of packaging when returning under warranty is not required (Article 18 and Article 21 of Law No. 2300-1).

If the seller refuses to fulfill its warranty obligations, a claim is filed. The seller has 10 days to respond. It is mandatory to check the quality of the lamp with the participation of the buyer.

If the store does not fulfill its warranty obligations even after checking, it is necessary to conduct an examination, which is paid for by the seller. If the seller confirms that the LED lamp is defective or damaged, by law he is obliged to return the money or replace the lamp.

Protection of consumer rights of the Tomsk region

FS-25-4200-27 220-240 Power (W): 25 Voltage (V): 220-240 Temperature (K): 4200 Base type: E27 In what cases should an energy-saving lamp be replaced:

1. If you have a receipt
2. If there is packaging
3. If you have a warranty card (it is often located inside the box)
4. In the absence of mechanical damage
5. Subject to the warranty period.

But it’s better not to get into this situation, so you need to:

• decide in advance on the parameters: type of base, power, spectral range;
• ask the seller to provide all the necessary information about the product;
• establish a warranty period (if there is no guarantee, you will have to prove by examination that the lamp was defective before the goods were transferred);
• check the light bulbs not just by one, but by multiple flashes (defective light bulbs from such a check burn out in the store).

If a dispute arises, you should not conflict with the seller, much less swear and shout. You need to immediately look for the person responsible for the return and demand:

• replace with an LED of the same or another brand;
• pay the difference;
• return the money.

When all conditions are met, the law is on the buyer’s side.

The average service life of a light source refers to the time during which half of the devices in the test batch fail. For example, if out of 1000 lamps 500 burned out after 2000 hours, then the average service life means 2000 hours for this type of device.

Main conclusions

To ensure that after purchasing an LED lamp there is no discrepancy between the actual characteristics and the declared ones, it is necessary to purchase products from trusted manufacturers. Before paying, you should find out the duration of the warranty period and keep the box and receipt until it expires.

If the claim does not yield a positive result, a complaint is filed with Rospotrebnadzor before going to court. This agency can check not only a specific complaint, but also the activities of the store. For help in drawing up a statement of claim for the court, you can contact the consumer rights protection society.

The place of filing the claim is chosen by the buyer (place of registration of the store/branch, own place of registration).

Important! In cases involving violations of consumer rights, there is no need to pay state fees.

If LED lamps are purchased from an online store, it is advisable to first find out the offline address, prices, delivery and payment methods, guarantees, and return policies. Delivery by courier is preferable, providing the opportunity to check the condition of the goods and the presence of all documents: a receipt, a warranty card (only the name of the seller should not be indicated on them).

If during operation it turns out that the LED lamp is faulty, it must be taken to a service center to obtain an appropriate conclusion (if the product cannot be repaired). Then the light bulb is delivered to the store’s offline address along with a receipt, warranty card and a conclusion from the service center. Next, the procedure is the same as in a regular store.

Actions in case of refusal of return or exchange

If you bought a lamp or light bulb of poor quality, this is a direct indication of the guilt of the store employees. As a rule, the seller does not take the case to court and compensates the buyer for expenses.

If store employees refuse to comply with the requirements for returning the lamp after a written complaint, the consumer has the opportunity to go to court with an appropriate demand. To do this, you must submit a statement of claim and attach copies of all supporting documents.

Guarantee on all LED lamps!

We are sincerely interested in forming trusting, long-term and mutually beneficial relationships with buyers of our products. We back them up with a guarantee for the entire product range. The high quality of the proposed LED solutions is confirmed by statistics. Only 1% of breakdowns occur in industrial and outdoor LED lamps shipped for several years from. It would seem that the quality itself speaks for itself, and what more could our customers wish for? But these indicators are not enough for us. Wanting to strengthen customer confidence, we developed and introduced into daily work a new concept for providing warranty rights.

The guarantee is provided for the entire range of manufactured products without exception. undertakes to carry out warranty repairs, the need for which arises during the warranty period. Moreover, we will do it free of charge using our own repair and technological teams. It is worth mentioning right away that this guarantee does not apply to cases of mechanical damage to the lamps.

An unconditional guarantee has also been introduced for standard products. Its term is 5 years! We will cover transportation costs associated with the delivery of products that are covered under warranty and require repair or replacement. You will not lose your financial resources in your desire to exercise your legal right to warranty repairs. The transport companies of choice for us are “Business Lines” and “PEC”. This does not mean at all that we are not ready to work with other logistics operators in our country.

Group . Many people trust us!

Minimum warranty period

I bought a chandelier on November 24, 2012, but today it broke.

Sales receipt and cash receipt are available. The problem is that I don’t remember the warranty period and there’s nowhere to look (no instructions were included with the chandelier, I took it assembled even without a box). 1.Does the law provide for a minimum warranty period for such goods? 2.If the warranty period has not yet expired, what do I have the right to demand from the seller (repair, replacement, refund)?

If it’s not difficult, sign some more articles of the Law, which I can use in this situation. According to the law on the protection of consumer rights, claims may be made in Article 18.

Consumer rights when defects are discovered in a product (as amended by Federal Law No. 234-FZ of October 25, 2007) (see

text in the previous edition) 1.

If defects are discovered in the product, if they were not specified by the seller, the consumer has the right, at his own discretion: to demand replacement with a product of the same brand (same model and (or) article); demand replacement with the same product of another brand (model, article) with a corresponding recalculation of the purchase price; demand a proportionate reduction in the purchase price; demand immediate free elimination of defects in the goods or reimbursement of costs for their correction by the consumer or a third party; refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for the goods.

1 in ed. Federal Law of December 17, 1999 N 212-FZ)

How to Get the “Right” Warranty

Most manufacturers provide what is called a “standard” warranty. It provides warranty coverage at a more or less basic level and, as a result, for a fairly short period of time. Most manufacturers will offer an extended warranty and this will depend on a number of factors including ambient temperature, switching frequency, dimming mode, operating hours, light output and wattage. But buyers should not allow the supplier to dictate what exactly is included in the warranty. As Simon Waldron of Sainsbury's says, "The terms of the warranty are to protect the manufacturer more than the buyer." You should sit down with your supplier and discuss the performance metrics you need.

If you are an end user who is developing a specification and you need assurance that devices will operate efficiently, think carefully about what you want from a luminaire and what constitutes “failure.” I've heard of tenders that state that the manufacturer must provide a 15-year warranty, but say nothing about what exactly the warranty must cover - and that's not a good thing. I also know manufacturers who have had to turn down large contracts because they could not extend the warranty period to 25 years. And, paradoxically, it is the least responsible manufacturers who claim the longest service life for their products. Good luck to you!

What is the legal warranty period for electrical appliances?

The requirements established by Article 18 of the Law on the Protection of Consumer Rights regarding the quality of a product for which a warranty period is not established can be presented if: So, for seasonal goods, the warranty period begins: There is no officially approved list of seasonal goods in our country, but in Article 19 of the Law on Protection of consumer rights stipulates: clothing, shoes, etc., so most often we are talking about winter, demi-season, summer shoes or outerwear.

At the request of the seller and at his expense, the consumer must return the defective product. Article 19. Time limits for the consumer to submit claims regarding product defects (as amended by Federal Law No. 171-FZ of December 21, 2004) (see text in the previous edition) (clause of the Law on the Protection of Consumer Rights) Consumer rights lawyer in St. Petersburg Tel .+7 (24/7) Free consultation by phone Product expiration date. Product service life and warranty period. In particular, the absence of any functions in a household appliance will also not be a reason for a return if this is reflected in the documents for the product.

The full list of goods that are considered technically complex was approved by the Decree of the Government of the Russian Federation dated November 10, 2011.

No. 924. It is freely available and anyone can familiarize themselves with it.

If the day of delivery cannot be determined, these periods are counted from the moment of production of the product. Separate rules are established for seasonal goods, such as shoes and clothing.

What is the guarantee for chandeliers according to the law and consumer rights?

1. Refund of the full cost of the product in exchange for the return of the product itself;

It is important to consider that the item being returned must meet all return conditions, namely:

1. Preserve the presentation that the item had at the time of purchase;

All tags, labels, and stickers must be in the same places as at the time of purchase.

1. Don’t delay your application – you are limited to only 14 days from the date of receipt of your purchase;
2. Do not use a chandelier if you realize that it is not suitable for you - a product that has already functioned for its intended purpose is considered second-hand.

• warranty period, expiration date, service life - laws of the Russian Federation
• Warranty period for goods, works, services
• Seller's warranty obligations and consumer rights
• Warranty repairs: consumer rights
• If your household appliances break down.

• when paying for the order in cash - the refund is made at the central office or by courier in cash
• when paying by credit card - refund is made to the card

Article 19. Time limits for the consumer to submit claims regarding defects (as amended.

Federal Law of December 21, 2004 N 171-FZ) (see text in the previous edition) (clause 1 as amended.

• What kind of warranty can I get for chandeliers and lamps?

• Warranty and return of goods

• Warranty and return of goods

• A refund
• Returning a chandelier, how to return a chandelier to the store and get the money paid

Conditions for returning goods Replacement of inadequate quality.

The employer is obliged to provide social insurance to the employee

Five Reasons You Should Always Read the Fine Print

Time is of the essence – In what cases is a five-year warranty not five years in practice? When you turn on the lamp for more than 12 hours a day. Warranty conditions at some key suppliers limit the actual use of the light sources to 22,000 hours over a five year period or, in other cases, to 4,000 hours per year. Thus, five years turns into two and a half years. It's worth knowing about this.

Substandard plastic components - A leading manufacturer's warranty specifically excludes plexiglass and polycarbonate parts (a standard material for LED optics), stating that these plastics become discolored and brittle as a result of the natural aging process.

“Caution, wet components!” “We found an example of a warranty for an LED module that specifically excludes “exposure to moisture” - which seems strange, because the modules are designed for IP66 protection class, which implies protection from moisture.

How to find out when a warranty case occurs - What is the “standard” failure rate? One example of a warranty we came across only covers products that have a failure rate above the “standard level” of 0.2 percent per 1,000 hours of operation. So if you have 100 lights running for 22,000 hours and three of them fail, you'll have to wait until the fourth one fails before you can make a warranty claim.

Warranty period of incandescent lamp

When returning such a product, the buyer has the right not only to replace the old unusable LED lamp with a new one, but also to receive the due compensation for damages caused from the seller or manufacturer who offered the defective product.

The courier's departure to return or exchange goods is paid at the cost of delivery. Recalculation and additional payment If a defective light bulb is replaced with a new and high-quality one of the same brand and power, then there is no recalculation of funds.

If the product is replaced with a similar light bulb, but of a different, cheaper or more expensive model, then a recalculation is made. The difference in price can be paid by both the buyer and the seller. Light bulbs are not one of them.

This product can be returned to the store.

This article will tell you how to do this. The return of goods to the store is regulated by Art.

The average burning time of an incandescent lamp at the design voltage does not exceed 1000 hours.

After 750 hours of burning, the luminous flux decreases by an average of 15%.

• Your passport;
• Warranty card for the product, if available;
• Cash receipt or sales receipt confirming the purchase. If there are no such documents, the buyer can provide witnesses to the purchase.

When the manufacturer is obliged to establish the service life The manufacturer is obliged to establish the service life of durable goods, including components (parts, assemblies, assemblies), which after a certain period can:

• pose a danger to the life and health of the consumer,
• cause damage to his property or the environment.

it may not set a service life.

What kind of warranty should there be for chandeliers?

• How to return a mobile phone to a store.

• Have no signs of use (scratches, chips, stains, etc.).
• A check or receipt that confirms the purchase.

Information The absence of a receipt cannot be a reason for refusal to return the goods.

An analogue of a receipt can be a witness (acquaintance, friend, store employee) who will confirm the fact of the purchase. So, if it does not suit you according to one of the characteristics, you have the right to return it within two weeks from the date of purchase.

• The chandelier is broken

• The chandelier is broken

• Consumer Protection Law Warranty for lamps

• Hello. What is the legal warranty for a ceiling chandelier?

• How to return a chandelier of proper quality?
• What kind of warranty can I get for chandeliers and lamps?

• What kind of warranty can I get for chandeliers and lamps?

By purchasing goods from Svetsentr, our customers receive quality guarantees.

Warranty periods are established for different groups of products and manufacturers.

• What does the Law say?
• Is it possible to return a chandelier of proper quality?
• Return procedure
• Possible difficulties

What does the Law say?

Issues of returning and exchanging goods are regulated by the articles of the Law “On Protection of Consumer Rights”.

Guarantee

After receiving the returned goods, checking the integrity of the goods and compliance with the quantity, the Seller pays the amount due for return (the cost of the goods) by postal order or to a Sberbank card. The procedure for returning goods of good quality: - Contact our specialist by phone 8 (923) 720-00-66 or (for residents of Biysk it is easier to bring the goods to the store for a faster solution to the problem) - Checking the goods by a specialist - Refund or exchange Return of goods Return of warranty goods Return of goods under warranty is carried out subject to the following conditions: 1. Presentable condition (factory labels, documentation, packaging are preserved, no dirt, etc.) 2. Documents are available confirming the fact and conditions of purchase of the specified goods (Article 25 of the Law " On the protection of consumer rights") 3.

I wrote a pre-trial document and they returned it immediately, 1300 rubles. They actually said that I agreed to the amount and supposedly it includes everything, and is not broken down into windows and delivery. But I managed to talk to the manager in the morning even before the complaint, asked to write down what the amount of the order was, they told me everything about the delivery and its amount, and I’m not a fool, I recorded everything on my cell phone’s voice recorder. But when I already brought the pre-trial document, they began to speak out, since I paid, it means I agree with everything, and about the delivery they told me that everything is paid, etc., and you won’t prove anything! Well, then I turned on the dictaphone recording for them, and then they became depressed and silently returned the money. In general, I also wanted to go to court for moral damages, a little 1.5-3 thousand, but it warms my heart, there are no costs, it takes a whole day, and it’s not bad at all to punish the sellers, to achieve justice and get money.

FAQ

The seller is obliged to immediately notify the consumer about the availability of a similar product for sale. Article 26.1. Remote method of selling goods 4. The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days.

If information on the procedure and timing for returning goods of proper quality was not provided in writing at the time of delivery of the goods, the consumer has the right to refuse the goods within three months from the date of delivery of the goods.

The warranty period for a lamp is the period of time during which the relevant person is responsible for defects in the lamp if they are not caused by the fault of the consumer. The guarantee is regulated by Article 470 of the Civil Code of the Russian Federation. During this period, such a person is obliged to satisfy the buyer’s requirements established by Article 18 of the Law “On Protection of Consumer Rights”.

It should be noted right away that there is no legal obligation to establish a warranty period for a lamp; this means that such a period is set at will.

Important! The law does not provide for the obligation to establish a warranty period.

Consumer Tips:

• do not sign the warranty card without reading its contents;
• if something is not clear, ask the seller;
• check the correctness of the warranty card: as a rule, it should contain the following information: place of purchase, date, seller’s signature and store seal, as well as information about the warranty repair shop or service center.

Are LED lamps returnable: let’s figure it out once and for all

Every buyer, as well as the seller, wants the product sold to be of high quality, free from defects and not break for a long time. But sometimes there are situations when you need to return your purchase to the store due to premature failure or mismatch of parameters.

This does not always happen easily and simply.

Does the warranty cover energy saving lamps?

I'm interested in this question.

Does the warranty cover energy saving lamps? Somehow in the fall of this year I bought 3 Camelion lamps and after 2 months, first one lamp stopped burning, and then after another two weeks the second lamp. But manufacturers guarantee continuous operation for several years.

Can I ask for a replacement at the store? and then when I bought a replacement from a different company in the same store and asked if they had a guarantee, they told me “no - we check them before selling them.”

I bought Aladdin lamps at Radiotekhnika on Novokuznetskaya - they have a six-month warranty.

In your case - if the manufacturer has not established a warranty period - the warranty period is determined in accordance with the consumer rights law.

And the official representative of a new supposedly Russian factory, for example, “Superlamp”, will offer you, at best, a replacement for a similar product. Attention: the light from these lamps will differ from the light (in brightness and shade) of the fluorescent and LED lamps you have already installed.

What to do? Buy LED lamps and fluorescent lamps with a reserve! About the service life of energy-saving lamps. There are examples from life when, holding in his hands a lamp that has not worked out even half of the guaranteed life, bought for 2 kopecks, the buyer, indignant at the seller’s cash register, reads an announcement with approximately the following content: “Claims for the quality of XXX brand LED lamps are not accepted.” What to do? Before purchasing, ask the seller to check each lamp for functionality, paying attention to the uniformity of the glow.

If the price of the old light bulb is higher than the price of the new one provided as a replacement, the difference in prices is paid to the consumer.

The price of a light bulb to be replaced is determined at the time of replacement.

Don't forget to take the following documents with you:

a sales or cash receipt for a purchased light bulb, but if such documents are missing, you have the right to refer to witness testimony.

If the light bulb was purchased from an online store

A light bulb purchased in an online store is subject to special additional requirements for consumer protection, since you could not physically see it at the time of purchase.

Are LED lamps returnable: let’s figure it out once and for all

Why does this happen, and how much are manufacturers deceiving us? Let's try to understand this issue. Table of contents:

• What the manufacturer promises
• Efficient and full service life
• Realities
• Miser pays twice

What the manufacturer promises The popularization of LED light sources has contributed to the appearance on the Russian market of several dozen brands at once, the main product of which is LED lamps.

Returning light bulbs to the store

When buying a product, people expect high quality and long-term use of the product. When purchasing light bulbs, not many people open the packaging and check their functionality.

Moreover, this is not always possible in stores. Expectations are not always met. Often, light bulbs are not suitable in size and shade of light.

In some cases, they may not work initially.

Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

The Law “On Protection of Consumer Rights” makes it possible to return goods within a certain period. It does not matter on what basis this is done. The light bulbs you bought may simply not suit you. Products may not work completely or may have external defects. It can be returned to the store, but it is important to follow a certain sequence of actions.

How to return unsuitable light bulbs to the store?

Normative base

Article 25 of the Federal Law “On the Protection of Consumer Rights” establishes the procedure for returning products to the store. Possible reasons include the following:

• inappropriate parameters, including size;
• manufacturing defect;
• inappropriate functionality.

According to current legislation, light bulbs are not classified as non-returnable. Therefore, they can be returned subject to a number of conditions.

To do this, you must keep the packaging and receipt. You must contact the store within 14 days of the sale. The law establishes the ability to select a suitable replacement from the store’s assortment. If nothing suits you, you can return the money you paid. This will require a corresponding application.

Can the light bulbs be returned?

You have the opportunity to exchange the light bulbs for similar ones or simply get your money. This is possible for the following reasons:

If you wish, you can exchange for a suitable and working analogue. For example, a pastel shade can be replaced with a white model. Returns or exchanges of light bulbs are subject to the following requirements:

• The LED has retained not only its original appearance, but also its technical characteristics.
• There are no obvious scratches, abrasions or chips on the surface that are the result of long-term use.
• The box and shade contain the necessary markings, labels and available stickers.

Did the seller refuse to exchange your products due to the lack of a receipt? You can confirm the purchase thanks to witnesses (Article 18, paragraph 5 of the Law of the Russian Federation). To do this, you can involve relatives or friends who were with you at the time of purchase. But there may also be testimony from store employees who remember you.

When can light bulbs not be returned?

There are situations when it is not possible to return a light bulb to the store. This happens if you do not have a receipt or witnesses, the goods are in poor condition. Store employees will not accept a product if it has clearly been in use, as can be seen from the appearance of the product .

As for the light bulb, it gets scratches and scuffs. It is difficult to return a product if the packaging is damaged or missing. Usually this is where the label, price tag and label are located.

If the light bulb was defective from the start, you can file a claim for an exchange or return of the product.

Deadlines

You can return the light bulbs to the store during the entire warranty period. If it runs out or has not been installed, the product can be returned within 2 years from the time of purchase. (Clause 1 of Article 19 of the Law of the Russian Federation) Such deadlines are established due to the fact that this device is a product with a long period of use.

When returning the light bulb to the store in accordance with clause 1 of Article 19 of the Law of the Regulations, the sequence of actions will be as follows:

Regarding standard return periods, you have 14 days from the date of purchase to exchange or return the light bulb.

Step-by-step return instructions

If the lamp deteriorates during the warranty period, the buyer has the opportunity to replace it with a new one. He may also receive compensation for damages caused from the manufacturer or seller.

To return a light bulb to a store, you must provide the following:

• your passport;
• cash receipt or witnesses in case of absence of a receipt;
• statement.

After the documents are accepted, you must return the funds paid and accept the purchased goods. If this does not happen, you can file a claim with the store. Don't forget to keep one copy. If the store did not take any action or refused to refund the money or accept the light bulb, you can file a lawsuit in district court.

Request for return of light bulbs

If the buyer decides to return the light bulbs to the store, the seller must be notified. To do this, you need to provide some documents. First of all, you will need a civil passport or other identification document. He will confirm that you are the correct person to submit the claim for the return of the light bulbs.

You will also be asked to provide a sales receipt, which can be not only in paper form, but also in electronic form. If you do not have such a document, it can be replaced with testimony (Article 18, paragraph 5 of the Law of the Russian Federation). Store employees or people who were with you when you purchased the light bulbs can act as witnesses.

If you do not get your money back, you can submit a written claim to return the light bulbs to the store. If it is completed correctly and submitted accordingly, you will not be denied a refund. Otherwise, it becomes the main evidence that the store is violating your consumer rights. To avoid litigation, it is easier to return the money to the buyer.

The claim for refusal of lamps must be made in two copies, one of which must remain with you with a mark of acceptance for consideration. If measures are not taken, it will become the main evidence that the buyer has made every attempt to resolve the problem pre-trial.

Claims for the return of light bulbs can be found here.

If there are still controversial issues, you can also consult a free chat with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

Returning light bulbs to the online store

The Law “On Protection of Consumer Rights” gives additional protection to persons who purchase light bulbs in online stores. This is due to the fact that the buyer could not see the products at the time of purchase.

It is for this reason that he can return it to the seller. This provision is regulated by Article 26.1 of the Law “On Protection of Consumer Rights”.

In addition, online stores must be guided by Government Decree No. 612 of September 27, 2007.

Have you ordered light bulbs from an online store, but they don’t suit you? They can be returned within 7 days from the date of departure from the point of purchase or from the date of delivery by courier. In this case, there is no need to indicate the reason for the return.

If the parcel is not accompanied by a reminder about the conditions for returning products within 7 days, the period is extended to 3 months.

The main condition for returning light bulbs to the online store is the preservation of the presentation and packaging material. When the return is processed, the seller will return the money through the buyer’s personal account or bank card.

Actions in case of refusal of return or exchange

If you bought a lamp or light bulb of poor quality, this is a direct indication of the guilt of the store employees. As a rule, the seller does not take the case to court and compensates the buyer for expenses.

If store employees refuse to comply with the requirements for returning the lamp after a written complaint, the consumer has the opportunity to go to court with an appropriate demand. To do this, you must submit a statement of claim and attach copies of all supporting documents.

Nuances

The main nuance is the ability of the consumer to return the light bulbs within 2 years even after the end of the warranty in accordance with paragraph 1 of Article 19 of the Law of the Russian Federation.

If the warranty period of the light bulbs has expired and has not been restored, you can solve your problem within two years after purchase. To do this, you need to perform a number of actions:

Thus, according to the Consumer Protection Law, you have the legal right to return the light bulb to the store.

The reason may be not only a manufacturing defect, but also a simple desire to receive a product of a different color or shape. If the seller does not return the money immediately, you must file a claim.

If the claim is denied, you have the opportunity to file a claim in the district court.

Source: https://potrebitel-expert.ru/vozvrat-i-obmen/lampochki/

Purchase and replacement of LED lamps under warranty

Every buyer, as well as the seller, wants the product sold to be of high quality, free from defects and not break for a long time.

The buyer must have the following documents with him:

• passport;
• warranty card indicating the date of registration of purchase of the item;
• cash receipt for purchase.

In the absence of a receipt for payment, it is allowed to refer to the testimony of a witness. When purchasing a light bulb through online resources, the client’s rights are protected by special rules, since physical inspection of the product is impossible until it is delivered to the customer.

If the seller does not agree to return money for a substandard light bulb

In this case, the buyer draws up a letter of claim addressed to the seller in 2 copies.

If, even after filing a claim, the seller does not want to reach an agreement with the client, then the latter can only go to court.

Comments on the article “Can energy-saving lamps be returned to the store?”

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After this, you will definitely have to keep the lamp packaging, passport with marks and receipt until the end of the warranty period.

If the lamp burns out during the warranty period, go to the seller and replace it.

Returning a high-quality or defective car lamp to a store - instructions in 2021

According to the Law “On the Protection of Consumer Rights”, you can return a car lamp back to the seller only if it is of inadequate quality (defective). At the same time, based on the Decree of the Government of the Russian Federation No. 924 of November 10.

2011, a car lamp of proper quality cannot be returned or exchanged for a similar product of a different style, size, shape, dimensions or configuration. However, there are options for returning both quality and defective goods. Thus, Decree of the Government of the Russian Federation of December 31, 2021

No. 2463 provides the opportunity to return the car lamp to the seller in the event of a remote sales method.

The Law “On the Protection of Consumer Rights” gives the seller the right to refuse to return a car lamp of proper quality as a technically complex product. However, within 14 days, the buyer can contact the seller and ask for a replacement of such goods. You can request a replacement for either a similar or any other product with compensation for its cost.

At the same time, a full refund can be made within these 14 days in 2 cases.

You can return it if

• If the seller does not have a replacement product of adequate quality
• If, due to the fault of the seller, he is not able to make a replacement, and the product is available in stock

In this case, the product must satisfy a number of conditions:

• The product has not been used
• Presentation and packaging preserved
• There is no violation of labels and seals
• Availability of cash or sales receipts

Filing a complaint

If the seller refuses to accept back a car lamp of proper quality, you can file a complaint in one of three ways.

Ways to file a complaint

• Direct contact to management or the claims department in the store;
• You can file a complaint with the Rospotrebnadzor department;
• Statement of claim to court.

Direct contact to management or the claims department in the store

Submitting a complaint to management or the claims department can be done verbally or by telephone. But it is recommended to apply in writing and write a complaint.

Complaint to Rospotrebnadzor

The most effective measure is to file a complaint with the Rospotrebnadzor department. The complaint can be made in free form, it requires a description of the current situation. In addition, it indicates the actions of the management and sellers regarding your complaint. On average, the proceedings take about a month, but often the answer arrives much earlier than this.

Statement of claim to court

There is another way that helps to get a refund for such a technically complex product as a car lamp if an unlawful refusal was given - this is to go to court. It is quite complex, but it often allows you to achieve positive results.

It is recommended to file a lawsuit only in situations where Rospotrebnadzor provided an official response to the seller regarding the return of funds for the goods, but the seller ignored it and did not fulfill its obligations. In other situations, winning the case will be quite difficult.

Return to the online store

According to the Decree of the Government of the Russian Federation of December 31, 2020.

No. 2463, with a remote sales method, the return of a car lamp is possible if its consumer properties and presentation, a document confirming the fact and conditions of purchase of the specified product, are preserved.

The consumer’s absence of a document confirming the fact and conditions of purchasing a car lamp from the seller does not deprive him of the opportunity to refer to other evidence of purchasing the goods from this seller.

According to the existing “Rules of Distance Selling”, you can return high-quality, technically complex goods according to a simplified scheme.

Conditions

• If the buyer signed when delivering the goods, he can return it within 7 days
• If there was no receipt of receipt, a return is possible within 1 month

You can also request a refund for a car lamp purchased in an online store at any time before receiving the goods.

Return procedure

If the consumer wants to return the car lamp and get the money spent, the following steps must be taken:

1. To begin, the consumer must make a written statement and send it to the seller. The application can be written by hand and handed over to the seller personally, or it can be sent electronically to the seller’s email address;
2. If the product was purchased online, the application is sent by email or filled out on the website in a special form;
3. After this, the seller must fully investigate the application, then he takes action. All this is done in accordance with the deadlines established by law;
4. For online stores, 30 days are given to review and implement the decision. But regular stores must study the application and make a decision within 10 days;
5. The consumer may be notified of the decision made in writing or by telephone;
6. If the buyer is given a refusal or his application was ignored, he can contact other more competent authorities.

To submit an application, you do not need to have a special form. A regular A4 sheet is suitable for this. You must indicate your contact information, phone number, and email address.

The application contains information about the purchased product - its name, date of purchase, reason. The following describes why you want to return it. A date and signature must be placed at the end.

In addition, the entire list of required documents is attached to the application.

Alternative return methods

In some cases, there are nuances in the legislation that allow the possibility of returning a working car lamp back to the store.

1. Refund if the seller provided false information about the product or its characteristics. In this case, you must write a claim.
2. Return of defective goods is possible without explanation on the day of purchase.
3. By agreement of the parties.

Returning a car lamp of inadequate quality (defective)

A product of poor quality or defective is considered to be one that has deviations from the normal one.

Marriage if

• There are deviations in appearance from normal, or the equipment is not complete;
• There are shortcomings due to which the car lamp is not able to satisfy the expected needs of the buyer;
• There are shortcomings that prevent the product from fulfilling its direct functional purpose;
• Characteristics differ from those stated in the accompanying documentation;
• The parameters do not correspond to GOST or TU, according to which the goods were produced.

Reasons for return

There are different types of marriage.

TypeDescription

Any of the above types of defects allows you to return the car lamp to a store or other outlet.

However, it is not possible to return the goods in the following cases:

1. If the defect arose due to the actions of the buyer;
2. If the buyer was informed in advance about the existing defects;
3. If the warranty period has expired.

The warranty period includes:

• warranty from the manufacturer - which is established by the manufacturer in accordance with the law (for example, in GOST);
• warranty from the point of sale - which must be no less than the period specified by the manufacturer.

Buyer's rights

If the car lamp is of poor quality, that is, violations and defects are identified, then according to Article 18 of the Law “On Protection of Consumer Rights” the buyer has the right to a number of demands.

The buyer has the right to:

• To return and receive money;
• To exchange the product for a new one with the same declared characteristics;
• To carry out repairs free of charge;
• To exchange for a product with other characteristics with payment of the difference in price
• By agreement of the parties, a reduction in the price of the product equal to the amount of the defect found.

Procedure

If after purchase a defective car lamp is discovered, the first thing the buyer should do is contact the seller. At the initial stage, you should try to come to an agreement with him verbally, but if nothing works out, then you need to move on to serious action.

Filing a claim addressed to the seller

There is no specific template in the legislation, but in practice a certain form has already been established, which is often used when returning goods. It is this that must be followed; only in this case will the statement have legal force.

The claim must contain the following:

• Full name of the buyer, his contact details and signature;
• Name and address of the outlet;
• Date of purchase;
• Information about the product (for example, its exact name and serial number);
• Reason for return (listing of all product defects);
• Indicate the requirement to return the goods;
• Describe the list of documents attached to the claim.

In this case, the following documents must be attached to the claim:

• a copy of the sales or cash receipt;
• a copy of the warranty card;
• invoice;

It is worth considering that in situations where the consumer does not have sales receipts, the claim must still be accepted. In the form of evidence, you can use the testimony of witnesses, information about the purchase that is available in the database, information from video cameras.

Claim consideration period

In the subsequent period, the claim is reviewed by the seller's responsible person.

Wherein:

• If the buyer requires an exchange of the car lamp, the review may take about 7 days. During this period, all required checks are carried out;
• If the buyer wants to return money for a defective product, the seller will have 10 days to write a response. If the result is positive, then the buyer will be paid all the money spent;
• The responsible person of the seller may refuse to accept the goods and return the money to the buyer. This happens in situations where the item has become unusable due to the fault of the buyer;
• If the product is defective due to the fault of the seller or the transport company, compensation may be denied. To do this, a special examination is performed, which allows us to determine what caused the malfunction.

Refund deadlines

It is worth remembering that for each day of delay the guilty party pays a penalty, its amount is established in accordance with the contract. If this issue is carried out without a contract, then the amount of the penalty will be equal to 1% of the cost of the goods.

Returning a defective car lamp is a complex procedure that has many nuances. The buyer must be prepared for the fact that the seller will avoid accepting him and returning the money. To do everything right and get back what you spent, you should seek the help of professional lawyers.

Service life of electric lamps

ImportantThe Consumer Rights Protection Law allows you to return a product to the store within a certain period if a defect is found in it or if it does not suit the buyer in a number of ways. The range of goods that cannot be returned after purchase is also regulated.

Light bulbs are not one of them. This product can be returned to the store. This article will tell you how to do this. The return of goods to the store is regulated by Art.

Info-FZ “On the Protection of Consumer Rights”. The reason for the return may be unsuitable sizes, defects or functionality that does not correspond to the tasks and goals that it pursues. Light bulbs can also be returned as they are not included in the list of non-returnable items. In order to return such a product, you must have a receipt in hand confirming its purchase in a specific store within 14 days after the sale of the product.

Operational service life of energy-saving LED lamps. LED lamps do not have an incandescent filament and are designed completely differently than ordinary Ilyich light bulbs. In connection with a fundamentally new manufacturing technology, it can be noted that their main advantage is the longest service life. Manufacturers claim a nominal life of up to 50,000 hours! Compared to incandescent light bulbs, this is 50 times more. If we recalculate these indicators based on the mode of use in normal home conditions, then we can say that an LED light bulb will last 15 years. And this, you see, is a significant period. During this time, you can forget the simplest procedure for replacing a light bulb in home lamps.

Service life of fluorescent lamps: choosing a device for safe use

Having tried bad lamps, a person will not buy, so it is cheaper for a manufacturer to invest in maintaining quality at the proper level than in advertising promotion of a new brand. Energy-saving lamps from Osram and Philips became a positive example of this policy.

They are also made in China today and are not cheap. But when buying these brands, you overpay for the most advanced technologies with real quality control, and, accordingly, the service life promised by the manufacturer.

These companies have time to test the lamps. They are the founders of new technologies in the production of light sources.

Thus, determine your priorities: do you want to spend money initially and then get carefree evenings, or save initially and spend money later, if something happens? We, NOVOSVET 74, hope that whatever choice you make, you will not have to regret it.

The service life of incandescent lamps and ways to extend it

If an expert examination reveals the presence of a manufacturing defect or improper storage when selling a product, the store must replace the defective product or return the money for it. If the seller refuses to accept the goods after the examination, a claim must be written, a sample of which was presented earlier. The store's refusal to accept defective goods can be challenged by the buyer in court. How can I return a purchased light bulb if its quality is as stated? The buyer has the legal right to exchange a defective light bulb for a new one within 14 days from the date of purchase.

To clarify possible ways to extend the operation of lamps, consult a specialist. For example, our electrician in Mytishchi, at the entrance of an apartment building, assembled a staircase lighting circuit, calculating the optimal operating life of the lamps. Our masters who provide electrician services in Pushkino have the same experience. The average lifespan of an incandescent lamp is 1000 hours.

The average burning time of an incandescent lamp at the design voltage does not exceed 1000 hours. After 750 hours of burning, the luminous flux decreases by an average of 15%.

Incandescent lamps are very sensitive to even relatively small increases in voltage: with a voltage increase of just 6%, the service life is halved. For this reason, incandescent lamps that illuminate staircases burn out quite often, since at night the electrical network is lightly loaded and the voltage is increased.

Normative base

Article 25 of the Federal Law “On the Protection of Consumer Rights” establishes the procedure for returning products to the store. Possible reasons include the following:

• inappropriate parameters, including size;
• manufacturing defect;
• inappropriate functionality.

Attention

According to current legislation, light bulbs are not classified as non-returnable. Therefore, they can be returned subject to a number of conditions.

To do this, you must keep the packaging and receipt. You must contact the store within 14 days of the sale. The law establishes the ability to select a suitable replacement from the store’s assortment. If nothing suits you, you can return the money you paid. This will require a corresponding application.

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At the same time, the initiators of the development guaranteed a doubling of the service life of these lamps (by reducing the heating time at high frequencies, the operating time of the lamp as a whole increases), compared to the rated time, and the almost complete elimination of lamp flickering and the stroboscopic effect, since at a frequency of 40 kHz there is practically no blinking of the lamps. This sharply reduces the fatigue of schoolchildren, students, production personnel, etc. With aggregated economic estimates, the production of such boards in Russia was several times more expensive than existing Chinese ones.

Only operating personnel could install them in the luminaires. Although this development was implemented only for a lamp with one lamp. Currently, the vast majority of office buildings, kindergartens, schools, and institutes are equipped with lamps with four 18 or 20 W lamps.

New emerging technologies plus overproduction plus competition from Chinese factories do not allow us to allocate time and money for testing manufactured products in professional laboratories. Even if the money is allocated, while the Chinese quality control department analyzes and issues a certificate, these lamps will already be obsolete and cannot be sold. Hence, each incoming batch of energy-saving lamps to Russia is, in fact, the first and experimental.

How practical, high-quality and neatly made the chosen lamp will be, you will only find out for yourself by trying it in practice. For example, having bought a fluorescent lamp under the brand name, say, “Eternity” from an official representative of the factory and having secured a 3-year guarantee, after a couple of months you risk finding out that “Eternity” has sunk into eternity and such lamps are no longer produced.

Summary: Description: Of course, the future belongs to LED lamps. Perhaps that is why the technical nuances associated with compact fluorescent lamps are already falling out of the field of view of specialists. However, it will not be possible to switch to LED lighting without using compact fluorescent lamps.

InfoD and Law No. 261-FZ mention two types of electric lamps - incandescent lamps and energy-saving lamps (compact fluorescent lamps) Key words: fluorescent lamps The rivalry between incandescent lamps and fluorescent lamps has been going on for more than 150 years (Fig. 1, 2), although in Fig. 2, taken from J. Martino, and the incandescent lamps of A. N. Lodygin (1873) and P. N. Yablochkov (1876) are not shown. The problem of replacing incandescent lamps (ILs) with compact fluorescent lamps (CFLs) is currently being discussed at a variety of levels.

What you need to know about fluorescent lamps

The person responsible for the maintenance of an apartment building is regularly (at least once a year) obliged to develop and bring to the attention of the owners of premises in the apartment building proposals on energy saving and energy efficiency measures that can be carried out in the apartment building, indicating the costs of their implementation, the volume of expected reduction in energy resources used and the payback period of the proposed measures.” One can recall the expression widely used in the middle of the last century: “the economy must be economical.” The modern interpretation implies the mandatory introduction of accounting for the payback period in all costly activities. At the same time, the assessment of economic efficiency, taking into account the replacement of the lamps themselves and the costs of disposal, is almost not considered in the press.

And the official representative of a new supposedly Russian factory, for example, “Superlamp”, will offer you, at best, a replacement for a similar product. Attention: the light from these lamps will differ from the light (in brightness and shade) of the fluorescent and LED lamps you have already installed. What to do? Buy LED lamps and fluorescent lamps with a reserve! About the service life of energy-saving lamps. There are examples from life when, holding in his hands a lamp that has not worked out even half of the guaranteed life, bought for 2 kopecks, the buyer, indignant at the seller’s cash register, reads an announcement with approximately the following content: “Claims for the quality of XXX brand LED lamps are not accepted.” What to do? Before purchasing, ask the seller to check each lamp for functionality, paying attention to the uniformity of the glow. And don’t buy lamps with a “sickly sweet” price.

Guaranteed money back for goods of good quality

Any product or order that is not suitable for any reason can be returned within fourteen days from the date of receipt.

Mandatory conditions for returning a product or an entire order:

• Only unused (without signs of use), new products in original packaging (provided that the product was sold in the original packaging) are accepted for return.
• Items supplied as a set must also be returned as a set.
• The paid service fee, which includes the costs of packaging, shipping and shipping of your order, is not refundable upon refund.

Returning goods in Novosibirsk and Tomsk:

• Partial or full refund is possible immediately in the presence of the courier.
• You can independently return a product or an entire order at any retail store in your city.