Complaint to the Ministry of Health: grounds, preparation

Help from a lawyer on this issue

Procedure and terms of consideration

How a complaint to the Ministry of Health can help

How to file a complaint against a doctor?

A complaint to the Ministry of Health involves various methods of delivering a written statement or its alternative execution and transmission. In the first case, options are used with a personal visit to the institution and sending letters here via Russian Post. An alternative to these classic options is creating an online appeal on the Ministry of Health website or calling a hotline.

Grounds for writing a complaint

You can contact the Ministry of Health directly in cases of serious violations. There is an unspoken rule that minor annoyances such as a nurse being rude are not treated at such a high level. The reason to write to the Ministry may be situations when:

appeal to subordinate structures did not bring the desired result;
resolving the issue is beyond the competence of local officials (for example, refusal to provide free treatment according to the federal program for patients or the absence in the pharmacy (How to complain about a pharmacy) of medications for patients with diabetes, cancer, etc.)
an urgent issue that cannot wait for local authorities to resolve it;
a high-profile case that should be resolved by a higher authority;
measures to eliminate the violation were ignored by district, regional or other local departments.

Before writing a complaint, it is advisable to collect evidence confirming the violation, as well as attach letters previously sent to other authorities. But the lack of evidence is not an obstacle to filing a complaint.

Hotline of the Ministry of Health of Russia: 24-hour telephone number of the Ministry of Health

Government agencies › Hotline number of the Ministry of Health of the Russian Federation - how to call and leave a complaint
When help is needed urgently, and medical workers refuse to properly receive you, the Ministry of Health of the Russian suggests contacting the free 24-hour medical hotline and filing a complaint . The Department of Health performs executive and administrative functions in relation to institutions, bodies, organizations, pharmacies and companies in the healthcare industry that belong to the department.

When filing complaints, it is better to follow a certain sequence of actions:

First of all, contact your primary doctor.
Pass your complaint to him and tell him in detail about the situation that has arisen.
In the future, find out what actions were taken after the review.
If the head physician has not responded to the complaint, then contact the Department of Health.

Because it can be quite difficult to reach hotline operators, you should carefully prepare for the call. This will eliminate the need to dial the number again and wait several minutes for a connection.

Here are some tips to help you clearly identify your problem:

It’s worth formulating your question in advance. You should try to make it as clear as possible;
If a fairly comprehensive problem has arisen, it is advisable to write a communication plan on a draft;
It is important to find out and remember the correct name of the clinic in advance. You will need his official address, position and full name of the manager;
If the claim concerns a specific medical employee, it is worth preparing his full name and the exact name of the organization in which he works.

In some cases, the hotline consultants of the Russian medical administration will not be able to help. These include:

prescription of treatment;
establishing diagnosis;
issuing a prescription form;
provision of sick leave, etc.

Thus, support specialists provide assistance in providing advice on a particular issue, as well as in receiving complaints and other requests not related to direct treatment.

How to apply

You can submit a complaint to the Ministry of Health in the following ways:

personal visit;
through a form on the official website;
through an electronic hotline;
by postal (registered) mail, keeping the shipping receipt;
by calling a hotline (valid for all regions of the country), where the operator will record the problem and the applicant’s data, and later report the results.
Write a complaint about the clinic

Regardless of the method chosen, representatives of the Ministry of Health are obliged to consider the claim, conduct an inspection and take action if violations are detected. Based on the results of the commission’s work, the applicant is sent an official response in the form chosen by him (by email or by mail). An incoming complaint is registered within three days, and the time frame for receiving a response is no later than 30 days from the date of registration.

Information on the status of claims processing can be obtained by phone. Opening hours: 9:00 to 18:00 (Monday - Thursday), 9:00 - 16:45 (Friday), lunch break: 12:00 - 12:45.

Drafting and publishing an open letter

If all of the above methods have been tried and did not give the desired result, it’s time to enlist the support of the press and public by writing an open letter to the Minister of Health V.I. Skvortsova. This can be done using our website, which provides the opportunity to publish open appeals to officials of all ranks.

Additionally, on our project you can get legal advice regarding the rules for applying to government agencies, drawing up the necessary documents and the timing of their consideration.

Personal visit

In the capital, you can contact the Ministry of Health through the Public Reception at the address: Moscow, st. Neglinnaya, 25, entrance 3.

Reception hours: Monday-Thursday from 9:00 to 17:00, Friday from 9:00 to 15:45, lunch break 12:00-12:45.

Meetings are held without prior registration, on a first-come, first-served basis.

A personal reception with the Minister or the head of one of the departments is also possible according to the approved schedule, which can be viewed on the official website of the Ministry of Health in the “Public reception” section.

Meetings are held according to established rules:

Citizens are accepted in strict order of priority.
You must have an identification document with you.
During a personal meeting, you can file a complaint and receive a response to it in writing. An official's mark must be placed on the appeal.
If during the reception it turns out that solving the problem is not within the competence of the Ministry, the citizen receives an explanation of where to go.
A refusal to consider a case may be given if the questions raised have already been answered previously.
The results of the consideration of the problem are reflected in the applicant’s admission card.

If it is not possible to visit the main department, you can leave a complaint at one of the departments of the Ministry of Health in the city of residence. Every month, all documents from regional and regional branches are sent to the capital department, so the appeal will be sent along with them.

The claim should be written in two copies, one of which will be submitted to the department, and the second will remain in the hands of the applicant, indicating the date of acceptance.

Call the Minister of Health of the Russian Federation Skvortsova

There are alternative communication options. For example, you can go to the Ministry of Health website rosminzdrav.ru, where in a separate window you can leave your written appeal.

You can also write an email with scanned documents attached to the following address: This is very convenient, because in response you will receive a notification that your request has been registered and an approximate response time.

Also, after some time (from 10 to 30 days), the answer itself will be sent to your email. How to write an appeal If you are outside Russia, then the hotline number is +7-495-627-29-44.

The difference between permanent and temporary registration at the place of residence/stay

Also, if you doubt whether your issue will be resolved by the Ministry of Health or you just want to find out about specialized assistance services, you can call the helpline - 8-495-628-44-53.

Write a letter to. And. starling

Political career of Veronika Skvortsova In 1999, Veronika Skvortsova became one of the authors of the idea of organizing an association for stroke, which was declared a global epidemic by WHO.

In 2004, she was elected a corresponding member of the Academy of Sciences, and in 2005 she headed a specialized research institute, where a program was developed, implemented in a number of areas, to combat vascular diseases, which account for more than half of the deaths on the planet.

We call the Ministry of Health

Pager of the Moscow Mayor: 668-05-83; Reception of the Moscow Government: 692-16-37 Direct telephone number of the Moscow Government with city residents: 957-04-44 Email address: 4.

Ministry of Health of the Russian Federation Address for written requests from citizens: Rakhmanovsky lane, 3,

Moscow, GSP-4, 127994 Information on registration of written requests received by the Ministry of Health and Social Development of Russia can be obtained daily from Monday to Thursday from 14-00 to 17-00 and on Friday from 14-00 to 16-00 by phone: (495) 627 -29-44, 627-27-65, 627-28-86, 627-25-20, 627-24-71Reference telephone of the Ministry of Health of Russia -Minister - Skvortsova Veronika Igorevna A) Department for Disabled People of the Ministry of Labor and Social Development of the Russian Federation Director of the Department - Lekarev Grigory Grigorievich Telephone.

“medical secrets” of Minister Skvortsova

Important: Saturday and Sunday are days off. When contacting a public reception, you must have an identification document with you. It is advisable to provide original documents necessary to resolve your issue. (for example, work book, medical documentation, etc.).

Written requests from citizens are accepted by the expedition of the Federal Medical and Biological Agency. Address: Volokolamskoe highway, building 30, 1st floor, room 4, Moscow, Russia, 123182.

State Duma of the Federal Assembly of the Russian Federation 103265, Moscow, st. Okhotny Ryad, 1 7. Moscow Department of Health: 127006, Moscow, Oruzheyny lane, no.

On the Model Regulations for the Internal Organization of Federal Executive Bodies “Appeals from citizens are received by the FMBA of Russia both through the liaison office, through the correspondence reception, as well as at personal receptions with the head of the Federal Medical and Biological Agency and his deputies. The FMBA of Russia operates a Public Reception.

https://www.youtube.com/watch?v=MQ3wQzQHfI8

Address of the Public Reception: Volokolamskoye Shosse, building 30, building 1, 4th floor, room 403, Moscow, Russia, 123182.

Telephone (+7 for calls from abroad) Local telephone: 14-14 24-hour fax: (499) 190 14 00 Contact person: senior inspector Korchashkin Valentin Grigorievich Opening hours of the Public reception: Monday 10:00 - 16:00 Tuesday 10: 00 - 16:00 Wednesday 10:00 - 16:00 Thursday 10:00 - 16:00 Friday 10:00 - 15:30 Lunch break from 12:00 to 12:45. Moscow time. She values kindness most of all in people, loves listening to music, communicating with her grandson and walking the dog. Veronika Skvortsova today In 2011, the Deputy Minister noted that the introduction in the Russian Federation of new forms of combating cardiovascular diseases reduced the mortality rate from stroke from 80 percent (when four out of five patients died) to 20. After the reorganization of the Ministry of Health and Social Development (division into the Ministry of Health and the Ministry of Labor) in 2012 she headed the Ministry of Health, finally changing her job as a doctor to the position of an official.

The minister and a recognized authority in the medical community believes that the accumulated problems in the field of health care in Russia can be solved through consistent actions.

Source: https://dolgoteh.ru/pozvonit-ministru-zdravoohraneniya-rf-skvortsovoj/

Through the Internet

Procedure for filing a complaint online:

go to the main page of the website rosminzdrav.ru;
in the lower left corner, click “Citizen Application Form”;
In the form that opens, fill in the required fields: indicate personal data and briefly describe the problem situation;
attach photographs or screenshots of documents;
indicate your location (subject of the Russian Federation and address);
select the option for delivering results (email or regular mail);
check that all data is correct before submitting the form.

The processing of claims sent through the website is carried out by the Department for Working with Citizens' Appeals and Organizing the Reception of the Population of the Department of Case Management. They are registered within three days and, depending on the identified situation, can be sent to:

one of the Departments;
executive authorities at the federal level or constituent entities of the Russian Federation;
other organizations whose competence is to solve the current problem.

Due to large flows of information, there are restrictions on writing complaints to the Ministry of Health through the website:

the message size must be no more than two thousand characters;
attached materials must be in the form of one unzipped file, the size of which does not exceed 5 MB;
Larger letters with more copies, photographs or other attachments are sent by regular mail.

Registration of requests

All requests received in electronic or written format are registered within 3 days from the date of receipt, only working days are taken into account. After this, they are sent to the appropriate officials or departments, depending on the nature of the letter.

The Ministry of Health of the Russian Federation does not consider appeals related to the consideration of cases in court. The Russian Constitution prohibits interference by state bodies in the jurisdiction of the judicial system.

Incorrectly written letters are not registered and are not considered.

Minister of Defense of the Russian Federation contacts email address

Sample complaint against hospital

How to write a complaint against a hospital? The text can be written by hand or typed on a computer and sent by registered mail with delivery notification and a description of the contents to the address: 127994, GSP-4, Moscow, Rakhmanovsky lane, 3. This is the most reliable way to ensure that the claim will be delivered and registered properly.

There are no special forms for writing. But, you need to know how to correctly write a claim so that it is accepted and considered. The complaint can be handwritten or typed on a computer and is drawn up according to the following scheme:

The introductory part (“header”, in the upper right corner) contains the full name and address of the body or the full name and position of a specific person (for example, the Minister of Health). The personal information, address and telephone number of the applicant are also indicated here.
Document's name. Indicated below in the center with a capital letter, for example, “Complaint about the clinic,” etc. There is no period at the end.
The content is a brief description of the main points of the problem situation, indicating dates, times and actions of officials and participants in the situation. The authorities to which the complaints were previously sent are also indicated, copies of the complaints and responses to them are attached.
Final block. Requirements that will help resolve the situation are listed. These may be requests to take action against the perpetrators; compensation for forced expenses or the opportunity to receive medical care provided for by law. It is also advisable to indicate which laws and articles were violated.
Date of writing and signature of the applicant.
Appendices are the last section in the presence of additionally submitted documentary evidence, the list of which is drawn up in the form of a numbered list.

The law identifies a number of reasons why a claim is not considered:

anonymity of the application or unreliability (incompleteness) of data;
content in the text of obscene language, threats or offensive expressions;
inability to read the petition;
advertising or spam is sent along with the text of the letter;
the presence in the text of a question for which written explanations have been repeatedly issued on previously submitted applications, but without citing new circumstances or evidence;
the answer to the question posed requires the disclosure of state secrets or other data protected by federal law.

The applicant will be notified of the refusal to consider the letter, indicating the reasons for the decision.

Procedure for sending emails

The Ministry of Health of the Russian Federation has a special procedure for considering citizens’ appeals sent via e-mail. To create such a letter, follow the link https://www.rosminzdrav.ru/reception/appeals/new, which will take you to the page for filling out a special electronic form, which is located on the official website.

In order for your appeal to be registered and considered, you must fill out all required fields of the form. You need to enter your full name, your location and indicate the method of receiving a response (regular or email). Depending on the response method you choose, you will need to provide your postal or email address.

The maximum message text should not exceed 2000 characters with spaces; additionally, you can attach files in txt, doc, rtf, xls, pps, ppt, pdf, jpg, bmp, png, tif, gif, pcx, mp3, wma, avi, mp4 formats , mkv, wmv, mov, flv. Only files up to 5 MB in size are accepted.

Details of filling out a special form can be found by emailing

The legislative framework

When writing a complaint, you can rely not only on the Constitution, which establishes the right of citizens to health care and medical care (Article 41), but also on articles of the Criminal Code of the Russian Federation, in particular:

Art. 118 part 2, part 4 Causing grievous or moderate harm to health through negligence;
Art. 293 part 1, part 2 Negligence;
Art. 236 part 2 Violation of sanitary and epidemiological rules;
Art. 237 part 2 Concealment of information about circumstances that pose a danger to the life and health of people.

Orders of the Ministry of Health of the Russian Federation:

No. 338 of June 11, 2015 “On the determination of officials of the Ministry of Health of the Russian Federation authorized to consider complaints about violations of the procedure for the provision of public services, expressed in unlawful decisions and actions (inaction) of the Ministry of Health of the Russian Federation, officials and federal civil servants of the Ministry of Health of the Russian Federation.”
No. 493n dated July 28, 2015 “On approval of the Instructions on organizing the consideration of citizens’ appeals in the Ministry of Health of the Russian Federation.”

How to write a letter to Starling Veronica to the Russian Ministry of Health address

However, the benefits of contacting you can be very significant, since your issue will definitely be taken under control, and upon receipt of the appropriate directive “from above”, local units of the Ministry of Internal Affairs will be more responsible in solving the problem you have.

2 To contact the leadership of the Ministry of Internal Affairs, use the capabilities of the Law Enforcement Portal of the Russian Federation. On the urgent communication page, select the department you are interested in, in this case the Ministry of Internal Affairs.

Read the conditions for writing applications, check the box “I have read and agree with the rules and procedure for applying to the Ministry of Internal Affairs of Russia.” Click the "Create message" button.

3 Enter your message in the form that appears, indicate your full details and home address, and the necessary contact information. If you have previously contacted some departments of the Ministry of Internal Affairs with your question, please indicate this in the appropriate section of the form.

How to write a complaint to the Ministry of Health

No. 650 was appointed by the Minister of Health of the Russian Federation.

He is vice president and initiator of the creation of the National Stroke Association, director of the World Stroke Federation, and secretary general of the European Stroke Council.

Source: https://civilist-audit.ru/kak-napisat-pismo-skvortsovoj-veronike-v-minzdrav-rossii-adres/