The return of goods itself is always associated with dissatisfaction. When considering the topic of whether it is possible to return the wallpaper back to the store, you can determine that there may be even more motives for this. This is due to the features of this product. This includes mismatches in color, texture, and even quantity. The law protects the rights of buyers and establishes a certain time period for returns.
Is it possible to return the wallpaper?
The possibility and conditions for returning goods are determined by the Law on the Protection of Consumer Rights. According to Article 25, the buyer can exchange any quality item in three cases:
- Didn't match the color or style.
- An error was made when choosing the size.
- Not satisfied with the equipment.
If it was not possible to select a similar item from the available assortment, the seller is obliged to return the money.
Exceptions include products listed in Government Decree No. 55: hygiene products, household chemicals, medical products, clothing products, complex household appliances and building materials sold by the meter.
Although the length of wallpaper per roll is measured in meters, they are sold in packages and are designed for a long period of use. Therefore, wallpaper is not included in the list of non-returnable goods. You can exchange or return them on a general basis: if you don’t like them, the color or width of the roll doesn’t suit you.
Terms and conditions for returning wallpaper of good quality
Whether wallpaper of proper quality can be returned can be determined based on Article 25 of the Consumer Protection Law. [Since wallpaper belongs to non-food products and is not included in the list approved by Government Decree No. 55 of January 19, 1998, they are subject to exchange within 14 days if they do not meet the criteria:
- variety;
- colors;
- texture;
- size.
Article No. 502 of the Civil Code and Art. No. 25 PZPP defines the conditions for returning goods of good quality:
- no more than 14 days have expired;
- non-food product;
- packaging integrity;
- the product is not included in a special list approved by law;
- Having a receipt for payment is not a prerequisite.
Sometimes people make mistakes when calculating wallpaper footage and take extra rolls. Then they begin to wonder whether it is possible to return the excess wallpaper to the store. Theoretically, the goods are issued with a general receipt, so the store can only issue a return in full. But, in practice, sellers try not to refuse the buyer, so as not to contact higher authorities and preserve their reputation.
Return Policy
You can refuse the purchase and withdraw your money if several conditions are met:
- The presentation was not damaged. The seller has the right to refuse to exchange or accept the product if the buyer decides to return the wallpaper without packaging or labels.
- There is documentary evidence of purchase in a specific department. You can hand over rolls without a receipt if you present other documents confirming payment - a receipt, sales receipt, invoice, statement of debit from a bank card. As a last resort, you can request a duplicate of the sales receipt or find two witnesses who will confirm the date of purchase.
When making a return, follow the deadlines provided by law. Quality goods can be returned within 14 days from the date of purchase. The date of purchase is not considered.
Low quality: return policy.
In this case, the rolls may have a “knocked down” design, smudged paint, torn or stained areas, the edge of the roll is wet, torn, etc. All this is treated as a defect and must be returned.
If there is a defect, the buyer has the right:
- Exchange for an analogue, but without defects.
- Give up the defect and buy wallpaper for that amount at a different price, paying extra for expensive ones or demanding a refund of the difference for a cheap product.
- Ask for a discount on what you purchased.
- Request from the retail outlet the full amount paid for the purchase.
Important! An exception is when the consumer purchases discounted wallpaper, leftovers, in opened packaging, or the seller honestly indicated what type of defect is present.
If a defect is noticed when 14 days have passed from the date of purchase, then, according to Art. 18 of the Law on Protection of Products, the consumer has the right to a return or replacement during the warranty period.
If it is not specified by the manufacturer, then within 2 years.
Leroy Merlin: is it possible to return the product?
Return the goods to Leroy.
If a defect is detected
If the wallpaper turns out to be of poor quality, there are four options to get out of the situation:
- Demand that the defective product be replaced with a similar one from the same manufacturer.
- Choose a cheaper or more expensive model and recalculate the purchase price.
- Ask for a discount.
- Write a request for a refund.
The basis for the requirements may be: a defect in the design, white spots, mechanical damage to the canvas, packaging.
You can refuse to purchase such a product even if more than 14 days have passed from the date of purchase. The maximum period for filing a quality claim is two years in the absence of information about the warranty period.
Exceptions include cases where the seller has discounted the rolls due to a small defect and warned the buyer about it when issuing a check. Claims to quality can only be made if other types of defects are detected.
If a check is lost
The buyer cannot be refused to return the wallpaper if there is no receipt in hand. The fact of purchase is confirmed:
- witnesses;
- warranty card and other identical documentation with a purchase mark;
- commodity account;
- payment transactions.
Usually, in small shops, all customers are recognized and taken at their word. Almost all small retail outlets keep accounting books and are able to restore the progress of all sales. Few sellers would want to deal with the courts.
In what cases is the law on the seller’s side?
The store administration has the right to refuse the buyer in the following cases:
- If the packaging is opened, there are no labels with information about the batch, article number, or production date.
- The defect appeared after the transfer of the goods due to your fault.
- The application for the return of high-quality wallpaper was submitted after the end of the “cooling period” - two weeks.
To avoid refusal and prove your innocence in the first two cases, take photographs of the packages at the time of receipt . If you missed the cooling period, you can only return defective rolls.
Is it possible to return souvenirs, in particular playing cards?
Souvenir products can be returned regardless of whether it refers to ordinary New Year's little things or commemorative products of the places of origin. It is only important to remember about the safety of the presentation, packaging and the presence of a document of purchase. At the same time, playing cards should be classified not so much as souvenirs, but as printed products. Therefore, a deck of playing cards cannot be returned unless it is defective.
Is it possible to return animals and plants if they are stuffed animals and dried flowers or seeds?
The list does not indicate that the animals must be alive. But it is understood that living animals are meant. And you cannot return a purchased animal (of course, unless there is a hidden defect that the buyer was not notified about in advance). This refers to any animal - from horses to aquarium fish and insects. You can return stuffed animals; they are no longer animals, but interior decorations.
As for plants, no potted flowers, bouquets or dried flowers can be returned. In addition, seeds cannot be returned. Essentially, these are future plants.
Let us remind you that gardeners do not have to worry about returning seeds if these seeds were purchased online and received by mail: if the packaging is intact, such goods are required to be exchanged or returned in the online store. Read how to do it HERE
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Preparing documents
To file a claim, prepare copies of the following documents:
- Two pages of passport: with photo and personal data, last address of permanent registration.
- Receipts, cash receipts, sales receipts, invoices issued by the seller when registering the sale.
- Printouts from the bank about debiting the cost of goods from a plastic card.
If payment documents are lost, attach copies of witness statements in writing.
Do not hand over originals. They will be useful for filing a complaint if you receive a refusal.
Based on the prepared documents, write a return application. To do this, provide the following information sequentially:
- Company name.
- Last name, first name of the manager.
- Your passport details.
- Contact number.
- Date, purchase amount.
- Name or article number of the purchased product, number of rolls.
- Reason for request (defect found, width, length, color did not match).
- Desired result (exchange of equal value, replacement with additional payment/payment of the difference in cost, receiving a discount, refund).
At the end of the application, put the date and signature.
How can I carry out the procedure for returning the finishing material in question?
In order to refuse wallpaper that meets all quality standards and is not defective, the buyer must fulfill a number of conditions prescribed by law in this case:
- wallpaper must have a marketable appearance, the packaging must be intact and undamaged, stickers and labels must be present in the form in which they were at the time of purchase;
- if the buyer purchased several rolls of wallpaper, then he must provide all purchased wallpaper to the store, otherwise the store will refuse to accept it;
- fourteen days must not have passed from the date of purchase of the wallpaper;
- the buyer must provide the store with a cash or sales receipt, which will confirm the fact of making a purchase in this store. if the buyer does not have a receipt, then he does not have to despair or get upset, since he has several other ways by law to prove the fact of the purchase. Firstly, he can provide any other payment document. For example, if he paid with a plastic card, he can use a bank statement as an argument. Secondly, he can invite witnesses to the purchase who will confirm the fact of purchasing the wallpaper in this store. thirdly, if he remembers the approximate time and date of purchase, he can ask the clerk or store manager to lift the cash book and see the payments made for that day.
- When visiting the store, the buyer must have with him a passport, a receipt or other document confirming the purchase, and the product itself that he wants to return.
- In the store, the buyer will be asked to write an application for the return of goods of proper quality.
Correct procedure
The following instructions will help you avoid getting rejected:
- Check the appearance, integrity of the packaging and the number of rolls you plan to return.
- Take the wallpaper to the store. Submit the completed package of documents.
- Ask for a copy of the application, put the date of receipt, signature, transcript and blue stamp on it.
- Attach the received copy to the original payment documents. Save them until you receive a response or refund.
- Check your results in 10 days.
- If the seller agrees to return the money, contact the cashier to receive it. If a return is refused, please receive a response in writing.
Can I return lighters, lighter fluid, candles and sparklers?
- A lighter that is not filled with gas or gasoline can be returned or exchanged according to the normal return rules prescribed for non-food products, since the lighter is not a technically complex product and does not relate to weapons and household chemicals. This applies to reusable and piezo lighters. But disposable lighters filled with flammable mixtures, gas, and gasoline cannot be returned. Firstly, gasoline for lighters belongs to the group of household chemicals. Secondly, it is difficult to prove that you did not use the lighter (the liquid level is not visible in all of them).
- Ignition fluid cannot be returned.
- The return of sparklers and fireworks is possible if the packaging is intact, only if there is the good will of the seller. In general, the production of firecrackers and sparklers is household pyrotechnics, which belongs to I and II (minimal) hazard classes, and in fact, these are the same household chemicals, just in a different wrapper.
- Candles, both household and souvenir, cannot be returned, even if the packaging and presentation are intact. This applies to both paraffin and wax candles (household, decorative, ritual).
Alexander Borisov
Deputy Head of Roskachestvo
– If you do not see a particular item on the non-returnable items list, this does not mean that it can be returned. For example, lighter fluid is not on the list of non-returnable items. existing lists of household chemicals either.
. By the way, there are no GOSTs or technical regulations for this product yet. On the one hand, lighter fluids are similar to fuels and lubricants. On the other hand, their composition is slightly different. And here we must take into account the important point for what purposes the liquids are used. And these products are used in everyday life. And, therefore, lighter fluid, by analogy, can be classified as household chemicals, which are classified as non-returnable goods. Accordingly, such a product (if it is of high quality) cannot be returned to the store.
Household chemicals also include wax and paraffin candles, dry alcohol, dry fuel and gasoline for lighters.
