How to find out which HOA maintains a house? Is it required to have its own official website?

Reasons for searching

Residents of the building turn to the management company in a variety of cases. First of all, this is solving issues of emergency maintenance of buildings, providing cleaning and repair services.

The activities of these organizations are regulated by the Housing Code, Civil Code, Gosstroy Decree N170, Government Decree N354, N255-FZ, and other regulatory documents. An agreement is also signed, which specifies all the basic rules of cooperation. They may differ from the requirements of regulatory documents, but cannot contradict them. The management agreement is concluded for a certain period of time, after which it is renewed or considered fulfilled.

The rules of the cooperation agreement are usually determined by the management company itself, since one of the responsibilities is the practical implementation of new rules and standards of the industry, the integration of current additions within the framework of a state initiative or personal opportunities and resources.

Residents of the house select a management company at a general meeting by voting. There must be a license from the management company to provide services. It is necessary to check this when assessing the applicant.

Licensing requirements were introduced in 2015 and not all companies applying for the legal status of a house management company or wishing to renew their license are up to the task.

Anyone can create a management company, but for it to become truly successful, effort must be made. It is important to provide high-quality service to apartment buildings with which an agreement has been concluded, and to take an active part in the life of the industry.

It is advisable to participate in competitions and exhibitions and receive certificates. It is necessary to attract qualified specialists to work, provide employees with the necessary training materials and tools. When choosing a management company, you should pay attention to additional advantages.

Where can I get information about HOAs?

Often we are not interested in how to contact the HOA until the moment when it becomes truly necessary and information must be obtained quickly. Now we will tell you how to do this in just a few minutes.

1. Calling and contacting by phone - any directory contains the number of the district administration. By calling it and giving the address, you can find out which HOA serves you, as well as the phone number of the contact person. This method is suitable for those who do not have access to the Internet or for older people.
2. Receipt – as a rule, according to statistics, receipts contain information about the HOA, with contact information. Therefore, you should carefully look at your payment papers; you may not have to go anywhere else.
3. Write a statement - this method of obtaining information was relevant 10 years ago, but still someone may want to use it.
   You need to come to the district administration and write an application to receive information about the HOA. Reference. It will take about a week to process your application. If you are not in a hurry and prefer to resolve issues in your office, then this method is effective. The answer will come to you either in your mailbox or by call.
4. Internet - your district administration should have its own website, which contains the “Housing Legislation” section. When you go into it, you will most often see an example of a file that can be downloaded, which contains information about all the HOAs in your area, with contacts and territorial boundaries.

Search for management companies, homeowners associations and housing and communal services

It is useful for each resident of the house to know how to identify a management company at the address in order to solve any business problems in a timely manner, improve everyday life, and make their reality better.

The main ways to find out your management company:

• Check the information at the housing and communal services help desk.
• Contact the city administration.
• Send a request to the register of management companies.

Online

The most convenient way to find information is the Internet. Automatic search engines make it so. You need to find the housing and communal services website or go to https://www.reformagkh.ru/. To obtain information, you need to indicate your region in the search bar on the site, for example “Moscow region. Moscow". Then your address. The necessary information will appear in the search results.

Offline

If you can’t find data online, you should consider that there are other ways. You can find out which company services the house by phone by contacting the housing and communal services department. The utility bill contains the information necessary for this. But, of course, searching for a management company by house address via the Internet is the easiest method.

Tips on how else you can get this information

Sometimes you don’t have to go far to get information about your HOA. You can also ask the neighboring residents about the name of the organization that manages the house.

In some houses, elders are determined by the entrance. They usually have information about homeowners' associations and other issues that are important to homeowners.

If the residents of the house themselves do not know or do not remember the exact name of the HOA, you can try to find out the name of the manager or members of its board. These persons must have complete information about the HOA. If you cannot find them, then you can resort to searching in other ways.

Since information about homeowners' associations must be open, special stands are installed in many buildings. They can be located in apartment building entrances, elevators, and other places accessible for viewing by residents.

The stands contain information about meetings of building residents and resolution of other important issues. In addition, the stand provides information about the HOA itself, emergency and service services, events relevant to apartment building residents, and changes in legislation.

If your home does not have such a stand, you should use one of the methods listed above to obtain the information you are interested in.

There are plenty of ways to find information about the manager of an HOA building. Everyone can choose the most convenient way to obtain this information. The main thing is for the owner of an apartment in an apartment building to take the initiative in this matter.

What does the rating mean for an HOA:

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Address and contacts

Having found out the address and contacts of the company, you should contact its employees for assistance. It is recommended to save the information, write it down in a notepad so that you don’t have to look for it again, and act immediately.

The responsibilities of management companies also include resolving issues related to the Internet and TV services, for example. Of course, the consumer himself decides how to switch to another tariff plan or change provider. But providing conditions for installing equipment and eliminating factors that negatively affect its condition are within the competence of the enterprise.

To create a parking lot, sandbox, tennis court in the local area, install a barrier or gate, video cameras, employees of the management company entrusted with maintaining the house are invited.

Responsibilities

The main responsibilities of house management enterprises:

• Checking the condition of the building and communications.
• Timely implementation of repair work.
• Ensuring fire safety, engineering, sanitary and epidemiological, general safety.
• Preparations for the winter season.
• Emergency maintenance of buildings and elimination of consequences.
• Elevator dispatch service.
• Installation of communal devices for monitoring the consumption of utilities.
• Landscaping and landscaping of the surrounding area.
• Carrying out activities to optimize various communication and transportation routes to reduce operating costs, increase safety or efficiency.
• Identifying and informing defaulters.
• Organizing and holding residents' meetings.
• Storage of documentation about an apartment building, etc.

Each resident of an apartment building can make relevant proposals for optimizing interaction with the management company by contacting its management and getting help in solving emerging difficulties.

Company ratings

Some housing associations exist nominally, while others are actively operating and perform more functions than management companies. There is a website - https://www.tsj-spor.ru/rating.html - which contains information about the best HOAs. This site is valid for Moscow, but you can find a similar one in almost any city.

On the Moscow website, HOAs are assessed according to the following criteria:

1. Cleaning the local area, prompt garbage removal.
2. Openness of information about the work of the HOA.
3. Cost of housing and communal services.
4. Efficiency of the dispatch service.
5. Quality of services: water, gas, electricity, heat.

The companies are evaluated by the residents themselves, so the information is quite objective.

There are no mandatory requirements for HOAs , and in general the Housing Code has very vague wording relating to this institution. However, the basic rule is openness of information and discussion of management issues with all residents.

Often, this is precisely what becomes a stumbling block, because many residents are not aware of the presence of an HOA in their home and that this body makes decisions without their participation.

Thanks to our separate articles, you can familiarize yourself with the work of the HOA and the rules of its interaction with homeowners. After reading them, you will learn:

• What issues fall within the competence of the meeting of owners, how are voting carried out in person and in absentia, and how to correctly draw up the minutes?
• Is it possible to leave the partnership with one apartment?
• How to carry out reorganization and liquidation?

Change of organization

After the contract expires, it is often renegotiated and cooperation continues. If it is necessary to find another organization, a meeting of residents is held and a choice is made based on the voting. The relevant documentation is drawn up - a list of meeting participants, the number of votes, etc. The reason for early termination of cooperation may be:

• Voting results.
• Termination of license.
• Bringing a house management company providing services to administrative liability for failure to comply with the requirements of the state regulatory organization (2 facts per year).

In some cases, the city administration independently appoints a company that will manage the building - if the residents of the apartment building were unable to determine the responsible company within a year or the votes were declared invalid. This is done through a competition. According to the order of the Government of the Russian Federation, the competition should also be held in the case of putting a new building into operation.