Every person, regardless of his age, status, position in the family or society, belongs to the category of consumers. Since it is not possible to create everything that is necessary for normal, everyday life with one’s own hands, a person is forced to buy it or ask other people to do certain work. Of course, each product or service has its own value coefficient and if it is acceptable to a particular person, he can exchange money for the product or service. But what should you do if you paid the money, but the product turned out to be of poor quality or you received the wrong service? The only way out is to contact experts responsible for protecting consumer rights.
Rospotrebnadzor TA helpline: functions.
The general telephone number that anyone staying in Russia can call is 8-800-100-00-04.
But it works on weekdays from 10 am to 5 pm (Moscow time) with a break from 12-00 to 12-45.
Calls are received by operators who listen to the problem and forward it to the necessary structural unit of Rospotrebnadzor.
Such a rule makes the caller’s work easier and saves time; he does not need to look for the telephone numbers of the desired office or wait for an employee when he is free.
If the issue can be resolved by the operator service, the call center employee answers questions, advises and helps in further solving the problem.
Important! Consultations are provided only by Rospotrebnadzor CA specialists who have the latest information in the field of health and safety regulations, know the legislative framework and can provide complete and comprehensive information upon call.
Main Directorate of Rospotrebnadzor for Moscow
The Main Directorate of Rospotrebnadzor for the city of Moscow includes 14 specialized departments and 12 territorial departments.
| Operating mode | Opening hours and times for receiving citizens' requests: Monday: 9:00 to 17:30 Tuesday: 9:00 to 17:30 Wednesday: 9:00 to 17:30 Thursday: 9:00 to 17:30 Friday: 9:00 to 16:30 Lunch break: from 13:00 to 13:45 Registration hours for notifications about the start of business activities: Monday: from 10:00 to 17:00 Tuesday: from 10:00 to 17:00 Wednesday: from 10:00 to 17:00 Thursday: from 10:00 to 17:00 Friday : from 10:00 to 16:00 Lunch break: from 13:00 to 13:45 |
| Requisites | Address: 129626, Moscow, Grafsky lane, 4, building 2 OGRN: 1057746466535, INN: 7717528710 KPP: 771701001 Head: Andreeva Elena Evgenievna |
| Helpline | 8-800-100-0004 |
| [email protected] (not used for requests) |
Make a complaint
Inspection plan
Vacancies
| Subdivision | Supervisor | Contacts |
| Manadgement Department | Chief State Sanitary Doctor for the City of Moscow - Andreeva Elena Evgenievna | Management phone: +7 (495) 687-40-35 |
| Department for Organization of Supervision and Information Support | Head of Department - Tatyana Vladimirovna Fedunova | Department phone: +7 (495) 687-40-66 |
| Document flow department | Head of Department - Taran Marina Vitalievna | Department phone: +7 (495) 785-37-41 (ext. 328) |
| Department of supervision of working conditions and radiation safety | Head of Department - Istratov Petr Aleksandrovich | Department phone: +7 (495) 687-36-20 |
| Department of Supervision of Population Nutrition | Head of Department - Piskareva Irina Ivanovna | Department phone: +7 (495) 687-40-41 |
| Department for supervision of services and goods for children and adolescents | Head of Department - Tatyana Petrovna Ryabenko | Department phone: +7 (495) 687-40-57 |
| Department of supervision of public utility facilities and human habitat | Head of Department - Alexey Igorevich Khudoborodov | Department phone: +7 (495) 602-12-59 |
| Legal support department | Head of Department - Svetlana Yurievna Naryshkina | Department phone: +7 (495) 687-36-47 |
| Department of supervision in the field of consumer rights protection | Head of Department - Vladimir Viktorovich Kravchenko | Department phone: +7 (495) 687-46-36 |
| Department of Emergency Situations and Mobilization Preparation | Head of Department - Makhmudov Adilsoltan Shagidovich | Department phone: +7 (495) 687-36-43 |
| Epidemiological Surveillance Department | Head of Department - Kobzeva Yulia Viktorovina | Department phone: +7 (495) 616-39-12 |
| Department of Epidemiological Surveillance of POI and Disinfection Activities | Head of Department - Nazarenko Elena Vladimirovna | Department phone: +7 (495) 616-38-81 |
| Department of Accounting, Reporting and Property Relations | Head of Department - Obedkova Margarita Vladimirovna | Department phone: +7 (495) 687-40-75 |
| Department of Civil Service and Personnel | Head of Department - Radchenko Natalia Andreevna | Department phone: +7 (495) 686-45-16 |
| Registration and Licensing Department | Head of Department - Saushkina Lyudmila Anatolyevna | Department phone: +7 (495) 687-40-51 |
What functions does the organization perform?
Employees of the Consumer Rights Protection Society via the hotline , incl. on state control and supervision of compliance with laws and regulations in the Russian Federation in the consumer market.
Rospotrebnadzor is in charge of preventing any violations of the Health Protection Regulations, informing and educating the population on issues of their consumer rights.
Every year the information system is improved, errors and disadvantages of the hotline are taken into account, and everything is done to ensure that the consumer receives a solution to his issue in a short time.
Functions of Rospotrebnadzor:
- State control, supervision in the field of sexually transmitted diseases.
- Monitoring compliance with sales rules, exchange of goods, provision of services or work.
- Check the activities of subjects in accordance with the requirements of the legislation of the Russian Federation.
- Maintain statistical records and generate reports.
- Prepare information for consumers, notify executive authorities about the measures taken.
- Consider appeals from citizens and legal entities. persons
Work in the field of ZPP is carried out in accordance with the Constitution of the Russian Federation, Federal Laws and GD No. 322 of June 30, 2004.
The main goal is to resolve issues of consumer services for the population, prevent the provision of low-quality services, level out inflated prices, illegal actions against individuals, legal entities and individual entrepreneurs. Write orders.
Society for the Protection of Consumer Rights in Moscow
Our areas of activity
The Moscow consumer rights protection website provides support when any questions arise in the field of legal protection to residents of the capital and region, carrying out the following activities:
· assistance in drawing up claims, statements, lawsuits and calculating the amount of damage and harm;
· representation in arbitration courts and courts of general jurisdiction;
· analysis of contracts concluded with consumers, checking them for compliance with legal requirements;
· organization of an independent examination, upon completion of which a conclusion is issued;
· support of enforcement proceedings in cases decided in court;
· consultations with consumers at all stages of protecting their rights.
By visiting the consumer rights protection website, you quickly receive initial clarification on issues that interest you. You will learn the basic rules by which consumer rights are protected; the hotline in Moscow is completely free and available around the clock.
Why contact the consumer protection society?
Protection of consumer rights in the Moscow region is necessary if:
· you purchased a low-quality or unsuitable product;
· you received a service of poor quality;
· the insurer refuses to pay the damage;
· the development company does not fulfill its obligations;
· the car dealership does not perform warranty repairs;
· the bank does not fulfill obligations or imposes services.
The Moscow Consumer Rights Protection Society will help in these and other controversial situations. The official website also contains information that will allow you to independently protect your rights. You can familiarize yourself with samples of statements, claims and claims drawn up by professional lawyers.
Consumer protection: hotline
If your rights as a consumer have been violated, do not rush to act on your own. Ignorance of the nuances of the law can lead to a lack of positive results. Do not sort things out with the seller or contractor verbally and remember that the law is on your side.
The first thing a consumer should do if their rights are violated is to dial the consumer protection number. Consultation via the hotline is absolutely free and does not take much time. After talking with a specialist, you will receive useful information:
· about what kind of right is violated;
· about ways to peacefully resolve the conflict;
· about the documents that are necessary for this.
To contact a consumer rights protection specialist, dial the phone number offered by the website of the consumer rights protection society in Moscow. You can also request a call back and we will contact you at the specified time.
Why us?
The website of the Consumer Rights Protection Society has proven its effectiveness, as confirmed by hundreds of grateful customers. By contacting us, you receive the best conditions for legal assistance and support:
· the possibility of consultation from any place (shop, car dealership, home, work, etc.);
· prompt and comprehensive responses from specialists;
· confidentiality of your application;
· drawing up a clear action plan to protect your rights;
· a pre-trial settlement of the dispute is more likely;
· drafting all types of documents taking into account the specifics of the dispute;
· professional representation in court;
· recovery of the maximum possible amount of harm, damage;
· guarantee of a positive result.
We will help consumers who were unable to restore their rights on their own, and who have already applied to Rospotrebnadzor or other authorities. Consumer rights protection in the Moscow region is carried out by specialists with 5-15 years of experience in this field.
Call us now if you need consumer protection. The official website provides the opportunity to both fill out an application with a question online and order a telephone call.
The official website in Moscow provides the most popular consumer rights protection services free of charge. You can ask a question either remotely or at the society’s office. It is possible to order the preparation of the necessary document online. To quickly resolve your problem, contact us right now, and we will provide comprehensive support for the protection and restoration of your rights as a consumer.
What rights does the consumer have?
Unfortunately, the legal culture of personnel in Russian trade and service enterprises is still far from perfect. We can all encounter rudeness, misunderstanding and outright rudeness even in large retail chains, not to mention small laundries and dry cleaners.
In addition, no one is immune from purchasing low-quality, expired, or non-compliant goods.
In order to somehow combat these phenomena, there is a Law on the Protection of Consumer Rights, which has federal status. It regulates the relationship between the consumer of goods and services and their suppliers, and also reveals in detail the essence of the rights that we all have in this interaction.
Basic rights prescribed in federal law:
| № | Right protected by law | Detailed description of rights |
| 1 | Right to receive knowledge (education) | The population has very low legal competence in almost all areas, including in the field of consumer rights. Information is disseminated by introducing it into school and university educational programs, displaying social advertising, as well as through thematic television programs and talk shows. |
| 2 | The right to receive quality goods and services | The legislation directly establishes the obligation of every seller of goods and service provider to control their quality. The consumer has the right to receive a product or service with the properties he needs. Various GOSTs, SNIPs, trade rules and technical regulations are intended to regulate quality. |
| 3 | Right to compensation | The consumer has the right to demand from the supplier compensation for damage received from the use of low-quality goods or services. It can be complete or partial. |
| 4 | Right to safe consumption | No product or service should cause harm to human health or threaten environmental safety. This norm is regulated not only by administrative, but also by criminal law. |
Most of all abuses occur because people do not know their rights and are not informed about how to protect them.
You will find additional information on the topic in the article “Consumer protection - returning goods.”
