Complaint about bad roads (sample): where to complain, procedure, grounds

Grounds for complaints about roads

In the Russian Federation, the Federal Law of December 10, 1995 No. 196-FZ “On Road Safety” is in force, establishing the priority of the safety of road users, including through proper road maintenance. Specific requirements for the quality of roads are established by the Technical Regulations of the Customs Union “On Highway Safety” and GOST R 50597-2017.

In general, the grounds for complaints about roads can be divided into the following categories:

defects in the road surface, roadsides, sidewalks, road signs and other elements of road traffic infrastructure;
An accident that occurred due to poor road conditions;
protracted road repairs, due to which the passage is narrowed or completely blocked for a long time.

Requirements for road conditions

The above-mentioned GOST contains not only a list of unacceptable road defects, but also deadlines for their elimination:

Defect	Elimination period
Foreign objects on the roadway, contamination with an area of 1 m2 or more	3 days from the moment of discovery
Isolated destruction of sidewalks and pedestrian paths with an area of more than 0.2 m2	7 days from the moment of discovery
Uneven roadways. Depending on the category of the road, the permissible values are 1-3 cm	From 1 to 14 days depending on the road category
Shifts of hatches, storm water inlets, tram rails	2 days from the moment of discovery
Damage to the roadway surface: potholes, subsidence, breaks	From 1 to 20 days depending on the category of the road and the size of the damage
Track	From 5 to 14 days depending on the road category
Roadside destruction	From 5 to 7 days depending on the category of road
Vegetation on roadsides more than 15 cm high	From 7 to 14 days depending on the road category
Vegetation and other obstacles limiting the visibility of road signs	From 1 to 3 days depending on the category of road
Defects of road signs (missing, broken, dirty, etc.)	From 1 to 5 days depending on the category of road and the nature of the defect
Defects in road markings	30 days from the moment of discovery
Traffic light breakdown	From 1 to 10 days depending on the nature of the breakdown
Inoperative road lighting	From 1 to 5 days depending on the category of road

If an accident occurs due to a bad road

Road accidents include not only collisions with other cars, but also damage to the car due to a bad road: running into a sewer manhole, falling into a hole, running into an obstacle due to poor lighting, etc.

The procedure in this case is the same as in a normal accident:

Call the traffic police to the scene of the incident.
While waiting for the inspector, you can take photos and videos of the accident scene so that the cause of the accident and its consequences are visible, as well as find witnesses.
When a traffic police officer draws up a report, it is important to ensure that everything is recorded in detail: the size of the hole, previous signs, lighting level, etc. The protocol must also display data on photo and video recordings.
It is necessary to insist on drawing up liability for those responsible for this section of the road.
After drawing up all the documents, they need to be copied for subsequent presentation to the insurance company or to the court.
You should also keep all documents confirming the costs of car repairs.

If road repairs are delayed

If the temporary fencing of a section of road surface has become permanent, and repair work is not being carried out, then the deadlines for road repair work in accordance with the above-mentioned GOST have been violated. Solving such problems is not easy: the city administration will most likely answer that the municipality does not have a budget for the work, so it will have to contact the federal supervisory authorities.

Rospotrebnadzor

On the Rospotrebnadzor website you can not only leave a complaint, but also get information on how to act if there is a poor-quality road near an apartment building, as well as familiarize yourself with the legislative framework.

You can contact Rospotrebnadzor in one of the following ways:

To get background information, just call the toll-free hotline: 8-800-100-0004. For regions of the Russian Federation the call is free. Information is provided on weekdays from 10.00 to 17.00 Moscow time, except for the break from 12.00 to 12.45. Another phone number for inquiries.
An electronic appeal can be submitted on the page petition.rospotrebnadzor.ru/petition/. It is important to fill out personal identification information and leave contact information for feedback.
Come with a complaint in person or send it by mail to the address: Vadkovsky Lane, building 18, buildings 5 and 7, Moscow, 127994.

To speed up the application review process, residents of the regions are recommended to contact the branches of Rospotrebnadzor, the addresses and telephone numbers of which can be found on the organization’s official website.

We offer collective complaints about bad roads.

How to file a complaint about roads: step-by-step instructions

Before filing a complaint, it is important to collect all the necessary information: this will allow you to make a competent substantiation of your claims and speed up the resolution of the problem.

Step 1. Fixing road defects and taking measurements

Since GOST establishes certain degrees of a particular defect, measurements should be taken: the length and depth of the holes, the area of destruction of sidewalks, etc. Next you need to take a photo of the defect:

close-up with a measuring device so that the extent of damage can be approximately seen;
with surrounding objects so that the location of the defective section of the road is clear.

Step 2. Determine the category of the road and who is responsible for monitoring its condition

In accordance with GOST, the following categories of roads are distinguished:

Street groups	Categories of roads and streets in cities and rural settlements*
A	Main roads of high-speed traffic, main streets of citywide importance of continuous traffic
B	Main roads and main streets of citywide importance for regulated traffic
IN	Main streets of district significance are transport and pedestrian
G	Main streets of district significance, pedestrian and transport, village roads
D	Streets and roads of local importance (except for parks), main streets, main streets in residential areas
E	Secondary streets in residential buildings, main thoroughfares, bicycle paths

Responsibility for the condition of roads is distributed as follows:

the administration of the corresponding region is responsible for federal and regional highways outside populated areas;
The municipal administration is responsible for roads within populated areas;
The management company that maintains the respective building is responsible for the roads in the yard.

Step 3. Determine the nature of the defect and the time frame for its elimination according to GOST

Above we provided an approximate list of defects and the deadline for their elimination according to GOST. In your complaint, it is better to refer to a specific clause of GOST. For example, a hole on a city road (category B) with a depth of more than 5 cm in accordance with clause 5.2.4 must be repaired within 3 days from the moment it was discovered (i.e. from the moment it was reported to the competent authorities).

Step 4. Compose the text of the complaint

All that remains to be done in the text of the complaint is to consistently reflect all the information received:

name of the organization to which the complaint is being filed;
information about the sender of the complaint: full name, telephone number, postal or email address (no work is carried out on anonymous complaints);
date and place of discovery of the defect;
description of the defect, including measurements taken;
road category;
the time frame within which the defect must be eliminated;
reference to laws and GOSTs;
requirement to eliminate the defect;
date and signature;
list of attached documents, including photo and video recording.

Sample complaint

District administration

The district administration is contacted in case of significant damage to the roadway. The document is drawn up according to a standard procedure identical to filing a complaint with the municipality. It is necessary to indicate one person or group of people filing a claim, a detailed description of the problem, and a photo report of the size of the hole or pothole. It is important to characterize the road damage because it will determine whether repairs will be made.

The complaint is submitted to the district administration in paper or electronic form, where it will be considered in accordance with the existing protocol. To apply electronically, you must visit the official website of the administration.

If no action is taken after the appeal, you should contact Rospotrebnadzor or the prosecutor's office.

traffic police

You can file a complaint about bad roads with the traffic police in the following way:

In writing, in person when visiting the relevant traffic police department or by registered mail. The addresses of the departments are indicated on the official website of the organization gibdd.ru. If you indicate your place of residence, contact information for the selected region will be displayed: address, telephone number of the duty station of the traffic police department of the Ministry of Internal Affairs and a hotline.
In electronic form on the official website of the State Traffic Safety Inspectorate gibdd.ru/letter/.

Citizens' appeals are considered only if they contain constructive, reliable information and are not sent from an anonymous person.

The sending program allows you to select the desired region. Next, indicate the purpose of the appeal, the sender’s data, and you can attach electronic photographs and videos to the letter.

Registration of electronic requests occurs within 3 days, consideration - within 30 days. If solving the problem is not within the competence of the Russian Ministry of Internal Affairs, then within 7 days it is forwarded to the appropriate body or official, of which the originator receives a notification.

You can contact the main department for ensuring road safety in person or by registered mail to the address: Myasnitskaya street, building 3, Moscow 101000. You can find out information about receiving citizens by phone. Information about the receipt of a complaint will be provided by the records management department: tel.,.

We offer to download a sample complaint about the state of roads to the traffic police

The first hours of bad weather: how not to get hurt in winter

In case of heavy snowfalls or ice, for drivers to switch to public transport. This will avoid an increase in the number of traffic accidents and congestion. In addition, snow removal equipment will be able to clear the roadway of snow faster.

If you cannot do without a car , then you should be extremely careful while driving, do not exceed speed, maintain a distance and do not make sudden maneuvers. In addition, you should not leave your car in unauthorized places, near trees and roofs of houses.

To avoid bruises, dislocations and fractures, pedestrians should not wear high-heeled shoes with slippery soles. In case of ice, you can stick an adhesive plaster or insulating tape on the sole. Elderly people should take a cane with a rubber tip when going outside.

It is better to walk away from the roadway and buildings, on the roofs of which icicles often form. You should also avoid steep slopes and stairs.

What to do

Despite the fact that, by law, a village must be under the constant attention of local authorities, its residents must also not be indifferent. If the administration is passive, you need to take action yourself, write a statement, contact the prosecutor’s office.

You need to order a master plan from the administration for the area where the bad road is located. Based on the plan, you can determine the owners of the territory. It will also be possible to determine the passage of the road and its width.

It is also necessary to find out the type of road, taking into account the standard classification. Then a plan for repair work on a particular road section is drawn up.

The local administration must respond to the appeal of representatives of the population. If you receive an application for road repairs, you need to look for ways to solve the problem.

The prosecutor's office can help the village population (if the government authorities are inactive). The prosecutor's office conducts an inspection and issues instructions to the owner of the road section to immediately begin repairs.

An important support for the application of the village residents will be the act from the traffic police officer, who is called to the site to draw up the document.

Prosecutor's office

If, after sending a written appeal to the traffic police, there is no response, citizens have the right to complain about the condition of the roads to the prosecutor's office.

The application must be sent to the structural units of the prosecutor's office in the constituent entities of the Russian Federation, a complete list of which can be found on the website genproc.gov.ru/contacts/map/?DISTR=&SUBJ=.

It is also possible to submit a claim through the Internet reception on the website ipriem.genproc.gov.ru/contacts/ipriem/.

To obtain reference information on appeals sent to the prosecutor's office, you should call 8 (495) 987-56-56.

Who can carry out excavations in the yard

In summer, autumn, spring and even winter, excavations may begin in the yard of the apartment building you manage. Initiate them

resource supply organizations;
authorities as part of the city improvement program;
archaeologists (what if!);
citizens who have little knowledge of the law, but want to lay a pipe.

When excavations begin in the yard, the first thing residents do is call the management organization and expect active action from it. They worry that the destroyed lawn or asphalt surface will not be restored. We tell you what actions the management authority should take to reassure the residents of the house.