Where and how to complain about a kindergarten teacher - sample and procedure for filing a complaint

Home/Complaint/About kindergarten

When bringing their child to kindergarten, parents believe that they are placing their offspring in the safe hands of educators who have the appropriate education and know how to behave with children. However, expectations are not always met. If the persons carrying out the educational process behave inappropriately, violate the rights of the child, or the conditions of detention of the minor are not respected, this may become a reason for writing a complaint against the kindergarten.

Attention

A complaint against a kindergarten must be filed correctly. This is the only way they will agree to accept it for consideration. Therefore, before you begin filing a claim, you should familiarize yourself with the latest information on the topic.

Possible reasons for a complaint about a kindergarten

By attending a kindergarten, a child takes part in a whole list of activities and receives a range of services, the provision of which must be carried out at the proper level. Therefore, the list of complaints about the kindergarten is extensive. They can be classified into several large groups.
Highlight: Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

1. Complaints about food in kindergarten. It is necessary to contact the authorized body if the food given to the child is not able to satisfy the physiological needs of the minor. The menu should change daily. Prepared food should not be stored in the refrigerator for more than 48 hours. Only persons who have received permission from the commission, which must include a nurse and a representative of the kindergarten administration, have the right to distribute food.
2. For an assistant teacher. A complaint should be filed if a person treats a child rudely, has physical influence on children, uses threats, or is negligent in relation to his professional duties.
3. For the head of the preschool educational institution. It is necessary to contact the authorized bodies if the person holding the position does not respond to parents’ complaints regarding the failure of kindergarten employees to fulfill their official duties, as well as if the institution does not fulfill the terms of the contract, the conditions for keeping children are unsatisfactory, and employees treat minors unprofessionally.
4. For a teacher. A complaint is filed in case of rude treatment of children, use of physical violence, inadequate response to comments, negligent attitude towards children, failure to fulfill professional duties, violation of the educational and educational process.
5. For a nurse. The document is drawn up if the specialist holding the position did not provide first aid to the child or performed the action unprofessionally, did not follow the doctor’s instructions, or did not comply with preventive measures.

Grounds for filing a complaint

It should be noted that the reasons for filing a complaint can be a variety of violations. Their entire set can be grouped into several types depending on the category to which the offender belongs. So, in practice, the following options for filing a written complaint are encountered.

For a teacher

In this case, the reasons for filing a claim may be:

• rough treatment of children (shouting, insults);
• insufficient control, as a result of which the child suffered an injury (broken arm, leg, strong blow, etc.);
• lack of classes during the school year or their low quality;
• regularly leaving children unattended;
• assault.

For an assistant teacher

As a rule, the nanny is responsible for food, cleaning, cleanliness and order in the group. In this regard, the following complaints may be received against her:

• leaving windows open in the presence of children;
• poor cleaning of premises, resulting in children constantly breathing dust;
• insufficient processing of dishes and cutlery, which led to the appearance of an intestinal infection;
• feeding children with raw tap water;
• leaving hot pots, kettles in places accessible to children, etc.

For the manager (manager)

Usually they are of the following nature:

• unreasonable collection of funds on a regular basis;
• lack of response to complaints received regarding the inappropriate behavior of individual kindergarten employees;
• inadequate control over the general condition of the kindergarten.

For a health worker

Sometimes dissatisfied reviews do not bypass the medical worker. We are talking about a nurse working in a kindergarten. Grounds for filing a complaint may include:

• vaccinating a child without parental consent;
• admission to kindergarten for sick children (with a strong cough, virus, etc.);
• giving medicines to a child without warning the parents;
• inaction in emergency cases when the baby required immediate medical attention, etc.

For catering

As a rule, the following complaints are most often received against the kitchen:

• food theft;
• giving children meager portions;
• insufficient heat treatment of meat, fish and other products;
• preparing food in violation of sanitary and hygienic rules;
• child poisoning with food from kindergarten;
• use of expired products.

Where to write a claim for kindergarten?

The authority for filing a complaint against a kindergarten may vary depending on what rights of the child were violated. Parents can contact:

• to the head of a preschool educational institution;
• to Rospotrebnadzor or Rosobrnadzor;
• in RONO;
• to the Ministry of Education;
• to the prosecutor's office;
• to court.

Additional information
It is recommended to start proceedings at the level of a preschool educational institution. To do this, you will need to contact the head of the organization. If the action does not cause an effect, it is worth submitting an application to other authorized bodies.

The legislative framework

When filing a complaint, you should be guided by the following legislative acts:

• The Constitution of the Russian Federation, adopted on December 12, 1993 (as amended on July 1, 2020).
• Federal Law “On Education in the Russian Federation” dated December 29, 2012 N 273-FZ (as amended on July 31, 2020).
• Federal Law “On Basic Guarantees of the Rights of the Child in the Russian Federation” dated July 24, 1998 N 124-FZ (as amended on July 31, 2020).
• Federal Law "On the Prosecutor's Office of the Russian Federation" dated January 17, 1992. N 2202-1 (as amended on July 31, 2020).
• Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006. N 59-FZ (as amended on December 27, 2008).

How to file a complaint against a kindergarten?

Having identified the fact of improper treatment of a child or failure of a preschool educational institution to fulfill its obligations, it is worth taking immediate action. Filing a complaint against a kindergarten is carried out in accordance with the following scheme:

1. The person prepares the document as per the requirements. The paper must be prepared in 2 copies. It is not necessary to put personal data on the document; you can submit a claim anonymously. In this situation, 1 copy of the document is sufficient. However, anonymous complaints about the kindergarten do not always achieve the desired result.
2. Submit the document to the authorized body. Initially, it is recommended to try to solve the problem at the level of the children's educational institution by contacting the head. If the effect does not have an effect, you will need to re-draft the document and contact the authorized body.
3. Wait for a decision to be made. Upon contacting the authorized bodies, an inspection may be carried out.

Attention
The law allows you to file a collective complaint against a kindergarten. A joint appeal can have a greater effect than an individual appeal. At the same time, the form of the document is practically no different from an individual complaint. The only difference is that the document must indicate all parents making a claim.

How to submit

There are several ways to make a complaint:

1. Personally. To do this, come to the required authority or to the preschool educational institution itself during office hours and write an application in duplicate. The person who accepted the application must put a signature with a transcript, a stamp and the date of acceptance on the second form and give the papers to the person who applied.
2. By mail. The complaint is sent in 2 copies, as well as copies of documents, photographs and other evidence by registered mail with a list of the contents and a receipt.
3. Through the Internet. On the official website, the authorities fill out the appropriate electronic document form online.

It is necessary to correctly indicate the details of the addressee and applicant. Enter your full name, address and contact telephone number. Many people want to complain anonymously. There is such a possibility, but no agency is obliged to respond.

In the event of illegal actions by personnel or management of the DS, the law is on the side of parents and children. Therefore, it is necessary to promptly send a claim to the competent authority and demand elimination of violations, as well as compensation for damage if caused.

Dear readers! To solve your problem right now, get a free consultation

— contact the lawyer on duty in the online chat on the right or call: +7 (499) 938 6124 — Moscow and region.
+7 (812) 425 6761 — St. Petersburg and region. 8 (800) 350 8362 - Other regions of the Russian Federation You will not need to waste your time and nerves - an experienced lawyer will solve all your problems! Or describe the situation in the form below:

Sample of writing a complaint about a kindergarten

For a complaint to be accepted for consideration, it must be drafted correctly. However, there is no unified form of the document. Therefore, you can draw up the paper yourself. However, the claim against the kindergarten must contain mandatory information, the list of which includes:

• the person to whose address the paper is sent (name of the organization or full name of the individual);
• personal data of the person who decided to complain (full name, contact phone number, residential address);
• document's name;
• the essence of the current situation (it is necessary to show the problem and provide references to the norms of the law that were violated, and also provide confirmation of the applicant’s right);
• indicate the requirements;
• put the date and signature.

If a person is complaining for the first time, drawing up a paper can cause a number of difficulties. To avoid them, it is better to use a ready-made sample complaint against a kindergarten. document can be found here.

Preview:

kindergarten No. 111 “Yagodka”

Ivanova Marina Ivanovna

from the parents of group No. 8 “Romashka”

Dear Marina Ivanovna!

With a big request, we appeal to you from the parent committee and all parents and children of preparatory group No. 8 “Romashka”. In connection with the transition to the preparatory group in the new 2021-2021 school year, all parents, led by the parent committee, urge you not to change the teacher of the “Romashka” group, Irina Ivanovna Petrova, to another teacher. We have repeatedly attended various group events. We know how our teacher works with children. We are completely satisfied with the professional competence, teaching skills and capabilities of I.I. Petrova. Irina Ivanovna shows care and love for our children. The children became very attached to her and loved her, and look forward to seeing her every day.

The Federal State Educational Standard for Preschool Education (No. 1155 of October 17, 2013) states that the first and main task is “to protect and strengthen the physical and mental health of children, including their emotional well-being.” We believe that the current situation of changing teachers can cause an unpredictable reaction in our children with disabilities (severe speech impairments), in other words, traumatize their fragile psyche. Our children with disabilities adapt quite difficultly when meeting new teachers; they need a longer period of time to get used to another teacher (which our children do not have time for - we are graduates!). Children of the preparatory group need to prepare well for school, with which our “native” teachers Olga Vladimirovna Sidorova and Irina Ivanovna Petrova will help us.

Marina Ivanovna, we kindly ask you to leave I.I. Petrova. teacher of group No. 8 “Romashka” and give the opportunity to teachers Sidorova Olga Vladimirovna and Petrova Irina Ivanovna to lead our children until they graduate from the walls of your wonderful preschool institution. After all, these “preschool mothers” who invested their whole soul and heart in our children will remain in the memory of the graduates.

With hope for understanding and deep respect for you, parents of group No. 8 “Romashka” (and further signatures of parents)

Sample complaint against a kindergarten teacher

If a kindergarten teacher does not fulfill professional duties, uses physical violence against a minor child, responds inadequately to comments or violates educational processes, parents have the right to complain about the actions of the preschool employee.

Initially, you should contact the head of the organization. Typically, the person holding this position will try to resolve the issue immediately on the spot. It is in his interests to eliminate the identified violations, because the subsequent filing of a complaint will become a reason for a reprimand. The form of the document is standard. A person can independently file a claim or.

IMPORTANT

If contacting the head of the kindergarten has no effect, you should contact the education department or the prosecutor's office. The last thing you should do is file a claim with the court.

Question answer

Question: Due to personal hostility, I had a conflict with the head of the kindergarten, and now she is trying to force us to take away the documents. As I learned, she sent a letter to the clinic where her son is being seen, requesting information about his state of health. She was refused to provide the data, citing medical confidentiality. I filed a complaint about this with the Prosecutor's Office and the Department of Preschool Education. In response to this, they complained about me to the Inspectorate for Minors. The inspector has already been there, there are no complaints against me. But, given the circumstances, can I complain about such actions to the supervisory authorities?

Answer: Due to the fact that the provision of information about the state of health was refused, there cannot be any talk of a violation of the law or rights. On the other hand, if false information was provided when submitting a document to the Inspectorate, the official can be held liable for libel (under Article 128.1 of the Criminal Code of the Russian Federation).

Question: They refuse to admit a child to kindergarten, explaining this by the lack of free places. But we don’t have the opportunity to take our child to a different area every morning. At the same time, we see that those who stood in front of us in the electronic queue have already received their seats. What to do in such a situation?

Answer: Perhaps in this case we are talking about abuse of authority. Children whose parents are beneficiaries (for example, military personnel) have an extraordinary right to receive free places. Any other movement within the electronic queue is a violation of the law. To understand the situation, it is better to contact the Department. But if there is evidence that places are “for sale,” you should immediately complain to the Prosecutor’s Office.

Question: There is a boy in our group who cannot be controlled by the teachers. He bites, acts aggressively and hits other children. Numerous appeals from parents did not bring the desired result. The manager ignores all the demands, citing the lack of opportunity to force parents to pick up the documents. What is the right thing to do to protect children's rights?

Answer: If a collective complaint does not bring the desired result, you should contact the Department or court. But first, you should notify the manager of your intention to complain about her inaction to a higher authority. Considering that this could result in disciplinary action for her, she will most likely reconsider her decision.

How to write a complaint about a child in kindergarten?

Some children's behavior may become dangerous to other minors. If one of the pupils of a preschool educational institution fights, does not allow classes to be conducted, does not respond to comments, it turns out to take into account the words of the teacher, you can complain about him. The paper is issued in the name of the head of the preschool educational institution. The purpose of such a document is to remove a dangerous child from the group.

For your information

It is better to file a complaint collectively. A single appeal usually has no effect. The paper can be drawn up in any form, but it is better to use a ready-made sample that can be used. It will simplify the process of filling out the form.

General points

The head of the kindergarten is the head of the preschool educational institution.

It must ensure the normal operation of the institution, monitor the performance of employees of all assigned duties, and also directly resolve administrative issues.

In fact, not just the work of the kindergarten, but also the comfortable stay of children in it, as well as their full development to the required extent, largely depends on the competence of the manager.

It is the head who is usually the first instance where parents of pupils should contact with various complaints.

She is also involved in the consideration of other applications related to the work of the preschool institution.

Reasons for filing

The reasons for writing an application addressed to the head of the kindergarten can be quite different.

They are not always directly related to various complaints and contain demands to eliminate violations committed during the operation of the institution.

Let's consider what the main reasons may be as a reason for filing an application with the head of the kindergarten:

Many complaints often have no substantive basis. There is no point in waiting for a reaction on them. Although a response to a written request will certainly be given.

Collective appeal

If several parents have questions or complaints at once, they can submit a collective appeal.

The difference in its design will be the indication of the data of several applicants at once. Each of them will have to indicate their full name, address and be sure to sign.

Practice shows that a collective statement is often more effective.

Many individual requests, if not ignored, are not really considered on their merits.

Managers simply attribute the entire problem to personal conflicts between adults or the character of a particular person. In this situation, it will no longer be possible to ignore a complaint from several people.

Often, collective appeal is more effective due to the fact that this is the only way parents can develop a common position.

Many individual applications are less effective, since each applicant becomes more involved in protecting his own interests than the collective ones.

Video: how to get to kindergarten - detailed analysis

Claim for manager

The head of the preschool educational institution is responsible not only for his own actions, but also for the state of the institution as a whole. You can complain about an employee if he does not respond to parents’ requests regarding existing violations. The reason for filing an application may also be unsatisfactory living conditions for children, failure to comply with the provisions of the contract, or unprofessional performance of duties.

Attention

The complaint form against the head of a kindergarten is classic. When filling out a document, it is better to use a ready-made sample that can be used. In addition to basic information, you must provide a list of attached documentation confirming the applicant’s correctness. The complaint can be written collectively or individually. Anonymous appeal also takes place.

What to write in a complaint, contents of the document

When writing a complaint, you should understand that each situation has its own character and characteristics. Therefore, when filling out the document, it is necessary to record all the incidents that occurred in the preschool institution. If necessary, add an explanatory note regarding this incident. Below is a template for writing a complaint to various structures. Both the Department of Education and the Ministry of Internal Affairs may be involved in resolving a conflict situation.

If you are not particularly confident in your abilities, you can contact a lawyer. He will conduct a consultation and talk about the main points in solving problems between the teacher and children.

So, each written complaint must have the following elements:

• Full name of the official to whom the complaint was sent;
• a description of the problem that arose in the process of teaching and raising your child;
• the purpose of the complaint - here you need to indicate what exactly you require from the executive body;
• signature and its decoding;
• date of writing the document.

The above elements are required to be written in the complaint, otherwise the authority to resolve your issue will simply not accept it or consider it invalid. It would also be useful to attach to it acts and conclusions confirming your words (extract from the doctor).

How to write a complaint against a kindergarten nurse?

The actions of a preschool medical worker may also give rise to a complaint. The document is drawn up in any form. It must describe the current situation in detail and attach available evidence. Make additional demands. Initially, you should contact the head of the preschool educational institution.

IMPORTANT

The person holding the position must review the complaint and provide a response. If the appeal has no effect, it is necessary to re-file a complaint against the kindergarten nurse and send it to the address of the education department. Upon receipt of a complaint, an investigation may be carried out. If this time it was not possible to achieve justice, you need to contact the prosecutor's office.

On the topic: methodological developments, presentations and notes

In recent years, the term “innovation” has become increasingly used in the pedagogical vocabulary. This term means “innovation”, “advanced pedagogical experience”, “innovation arising on the basis of the river.

Formation of knowledge on the topic of the week “Inhabitants of the seas and oceans.”

Presenter 1. (N.A) Our Army Day is today and she is already quite a few years old.

Presentation for the 110th anniversary of the birth of A.L. Barto.

Adaptation of a child to kindergarten.

Involving parents in cooperation with preschool educational institutions as part of project activities.

Joint educational activities are based on the use of the method of mental maps, which helps to develop children's independence and initiative in communication, speech skills, and logical thinking.

An application addressed to the school principal from parents is drawn up in cases where it is necessary to resolve important issues with the participation of the school (gymnasium or lyceum) management. The presence of a written statement confirms the fact of seeking help.

Situations are different. You need to make a written statement not only to prove that you really made the request, but also to ensure that it is not forgotten. If you voice a request orally, it will remain a request in words. In the everyday bustle, they simply won’t remember about it. Receipt of the written document is recorded in the director's reception area.

In what cases do parents write a statement to the school:

• when it is necessary to excuse a child from classes or explain his temporary absence from classes (more details);
• if there is a bully in the class, and the parents turn to the director with a request to resolve the issue;
• when a conflict has arisen with a teacher and parents ask the director to help solve the problem;
• if parents want to protect the teacher and ask the director to take measures so that the teacher stays;
• when it is necessary to solve an economic issue - to repair a classroom, replace lighting, an interactive whiteboard and similar issues that the school cannot resolve on its own for a long time.

Read more: Sample hourly rental agreement for non-residential premises

How to write an application correctly

There are no established and legally enforceable forms for such documents. But there are rules on how to write a statement to the school principal from parents that must be followed:

1. The document is drawn up on an A4 sheet.
2. It is better to type the text on a computer. This way you will eliminate misunderstandings due to the peculiarities of your own handwriting and eliminate unnecessary errors (automatic spell check in the Word editor works quite well). This is an accessible trick on how to write a statement from parents correctly, without grammatical and punctuation errors.
3. In the upper right corner indicate who the document is addressed to - the director of the school (lyceum, gymnasium) indicating its number, first name, patronymic and last name of the director. They indicate who the application is from. If from one parent, write his first name, patronymic and last name, residential address and contact phone number. If this is a collective statement, write the phrase “from the parents of the class” and indicate the class.
4. Indented, in the middle of the sheet, write “Statement”.
5. The text of the statement indicates the essence of the problem. Without emotions, insults, clearly, to the point, indicating facts and references to witnesses (if necessary).
6. On the left side of the sheet, departing from the text, put a signature and the date of drawing up the application. On the right side they put a signature with a mandatory decryption.

Complaint to the director about a student

If a bully appears in the class, his presence threatens the physical and psychological health of the children, parents unanimously write a collective letter to the director. In practice, it turns out to be more effective to write a statement from each victim, indicating the facts of the attack and witnesses. The director's reception office is obliged to record such requests. A large folder of statements from each parent makes the issue resolved faster than one letter from the entire class team.

To be sure, a collective appeal can still be drawn up, but be sure to support it with references to the instructions of each of the victims.

Sample collective letter to the school principal from parents

Complaint to the director about the teacher

If a teacher allows himself to insult students, parents can and should respond with a complaint to the director. These messages help prevent inappropriate behavior towards students.

Sample complaint to the school principal from parents against a teacher

Appeal to the director with a request to leave the teacher

There are opposite situations: one of the students in the class and his parents ask the principal to remove the teacher from work. The rest of the parents are satisfied with the teacher, and they are against such changes.

How to write a statement to the school principal from parents, sample

Collective statement requesting the installation of video cameras in the classroom

In such a collective appeal, you need to record the request and make a note that the installation of such equipment does not violate your and your children’s rights to privacy of personal data and privacy.

Sample application from parents to school

Appeal to the principal about taking safety measures in the school yard

If the school management does not independently decide on the issue of installing cameras, fences, and competent security, when parents are worried about the safety of their children in the school yard, they write a collective letter. Such a sample statement to the school director from parents should contain the essence of the problem, proposals for solving it (describe what result you want to see, how to solve this problem). To make things go faster, the application is drawn up in two copies. The second copy is sent to the education department at the location of the school institution.

A person lives in a society, and in the process of life he may encounter not only mutual assistance and understanding, but also immoral and illegal behavior. Therefore, every member of society must be able to defend their rights and fight against unlawful treatment, at least towards themselves.

And if a person finds out what a collective complaint is, a sample of this document, reasons for filing, etc., then it will be much easier for him to defend a large number of his rights. But it is important to remember that any document, even the most seemingly insignificant and simple one, requires scrupulous attention and careful study.

Responsibility of kindergarten employees

In addition to the education and upbringing of children, the main task of preschool educational institutions is to ensure complete safety of life and health of minors, as well as to prevent traumatic situations. Organizations are obliged to create favorable and safe areas for the child to spend time and study . Organizations also bear financial responsibility. They are obliged to monitor the safety of the pupils’ personal belongings.

For your information

Having received the complaint, specialists from the authorized body will conduct an investigation of the incident. The teacher or other employee who caused the violation will be held accountable. It depends on the severity of the injuries received or the amount of property damage caused. The kindergarten is obliged to pay all expenses that the minor’s parents incur in connection with the restoration of the child’s health or lost things.

The financial liability of a preschool educational institution can be insured. Taking action allows you to create a fund to settle claims from victims. The cost of such insurance is about 30,000 rubles. In this case, the insurer will take over the settlement of claims.

Application addressed to the head of the kindergarten from parents

An application is drawn up addressed to the head of the kindergarten in simple written form.

The legislation does not stipulate that special forms or specific forms must be used for such requests.

When preparing it, you must adhere to a strictly official style. Under no circumstances should any insults, threats or obscene language be used in such documents.

It is recommended to divide the application into 3 main parts and prepare it based on the diagram shown in the following table.

This will allow you to indicate all the required information in the document and prepare it in the most convenient form for further study.

Application outline:

Complaining about a child

Often parents of the older generation consider complaints about kindergarten students unacceptable. But this is completely wrong.

After all, the behavior of even one child can pose a real threat to the health of all other children in the group.

The administration of the kindergarten is obliged to take all necessary measures in such situations and, if necessary, require parents to contact doctors with their baby, because serious deviations in behavior can indicate various health problems.

Kindergarten managers do not like such statements and try not to accept them if possible.

In this case, the complaint should be sent by registered mail to the kindergarten address by regular mail.

If possible, you should always attach documents confirming the child’s injury to such requests.

Comment. If injuries are caused by insufficient attention to children from the teacher, then the head must also take appropriate measures.

An application from the head of a kindergarten from parents with a request to take action against a teacher who is improperly fulfilling his duties is a fairly common phenomenon.

As the immediate manager of the child care institution, it is she who must first understand the situation and take measures to eliminate the violations committed.

The interests of the children must remain the main priority.

Comment. Often parents file a complaint against a teacher rather out of personal hostility. A sample collective complaint against a teacher can be downloaded.

In this case, resolving the conflict at an early stage largely depends on the professionalism of the institution’s management.

After all, in the end it may affect the education and upbringing of children, which should not be allowed.

If the claims against the teacher are justified, then the head of the kindergarten is obliged to take the necessary measures.

These can be simple comments or oral conversations about the inadmissibility of certain actions, or disciplinary measures.

Sometimes even the head of a child care institution is forced to initiate an appeal to various government agencies, for example, the prosecutor's office. But rather, this is a rare phenomenon; they try to avoid such situations.

Writing sample

Russian legislation does not establish strict forms for applications from the head of a kindergarten.

It must only meet the general requirements for official documents. This sometimes makes it difficult to prepare an appeal.

After all, not every parent has to deal with official correspondence often enough to have the necessary experience in completely independently developing such documents.

In this situation, you can use one of the examples as a template; the sample can be downloaded.

But it should be understood that each situation is unique and the content of the document will have to be completely reworked for a specific case.

The more detailed and clear the reasons for the request and requirements are described, the greater the chance that it will bring the desired effect in the shortest possible time.

Contacting the Ministry of Education

The preschool educational institution is under the control of the Ministry of Education. You must contact the organization in the following situations:

• the child was refused a place in kindergarten when his turn came;
• after contacting the RONO, appropriate measures were not taken;
• The headmaster ignores the parents' complaints.

Additional information
You can file a complaint against a kindergarten by personally visiting the office of the Ministry of Education. If parents do not have time to take action, they can apply online. To do this, you need to visit the official website of the Ministry of Education. You will need to fill out an online application on the resource. It will include personal information and a description of the current situation. If for some reason this method is unacceptable, an alternative may be to send the documentation by mail.

What can you complain about?

When it comes to criminal actions on the part of a teacher, parents should not file a complaint, but a statement to the police. It is necessary if a child is beaten in kindergarten, sexual violence or other criminal acts are committed against him. This is a reason to initiate a criminal case and isolate the sadistic teacher.

A complaint against a kindergarten teacher is usually written when parents become aware of the following facts:

1. The teacher does not organize children's leisure time: does not conduct developmental activities, does not offer games, does not take the pupils for a walk.
2. The employee does not monitor the lives and safety of children, constantly being distracted by personal matters.
3. The funds collected for the needs of children are fully or partially appropriated by the teacher.
4. The employee working with children is very rude and irritable when communicating with them, allows himself to use profanity, offensive nicknames, and constantly raises his voice at his charges.
5. Inappropriate methods of punishment were used against the child. Numerous television stories on this topic tell of the unhealthy imagination of some members of the teaching staff: children are sealed with tape, tied to chairs or beds, deprived of food, left alone in a closed room, and other cruel methods of influencing the child are used.
6. The teacher is engaged in assault. He does not beat children, but allows them to be spanked, pinched, slapped, and lightly hit with foreign objects. You can guess about such methods of education by the bruises and scratches that periodically appear on the child’s body.

The above circumstances are sufficient grounds for a complaint against a kindergarten teacher.

Contacting the prosecutor's office

It is necessary to contact the prosecutor's office if there are serious violations in a preschool educational institution. It is not always worthwhile to follow a peaceful procedure for resolving conflicts and one by one submit complaints about the kindergarten to all higher authorities, waiting for their response. You should submit documentation to the prosecutor’s office without delay in the following situations:

• there is a threat to the life or health of the child;
• parents or a minor citizen are blackmailed;
• a theft has been committed;
• There are other criminal offenses.

Please note
: All of the above situations will be investigated. If the guilt of the official who committed the violation is proven, he will be held accountable. A kindergarten employee may face administrative or criminal penalties. Additionally, compensation can be recovered from an employee of a preschool educational institution for moral and material damage caused.

An application to the prosecutor's office is sold during a personal visit. If this is not possible for some reason, the paper can be sent by letter. It must be ordered. When the proceedings regarding the daycare claim are completed, the person will be given a response.

Sample collective letter

For each case or problem, the statement is drafted differently. How to write a collective complaint or letter, where can I find a sample? Below are three examples of requests for the most common problems. To write, you do not need special forms or blank sheets; it is enough to have an ordinary sheet of paper.

Sample of a collective complaint against neighbors.

Oktyabrsky district, Novy Urengoy

from the residents of house No. 1 on the street. Lenin

We, the undersigned, ask you to take action against citizen V.V. Sidorov, who lives in apartment No. 35 of building No. 1 on the street. Lenin, in connection with the systematic violation of the Code of Administrative Offenses of the Russian Federation, as well as Federal Law No. 52, according to which the noise level in residential buildings should not be louder than 30 decibels after twenty-three hours.

We ask you to solve our problem, namely, to have a conversation with V.V. Sidorov and tell him about responsibility under the Code of Administrative Offenses of the Russian Federation.

Here you need to put the names and signatures of the residents of the house.

Now it is worth considering the rarest, but very important type of address - to the head of the city.

Head of the city of Saransk

from representatives of the gardening society

We, the undersigned, ask you to take action against the general director and owner of the “Udacha” cafe, due to the fact that the latter illegally took away the land from our gardening with the further construction of a public catering outlet on it and the absence of a lease agreement. In our opinion, the most correct thing would be to resolve the case pre-trial.

Read more: Contour external power of attorney to obtain a certificate

We ask you to solve our problem, namely, demand compensation from the owner of the cafe for the land plot and achieve the closure of the establishment.

(names, surnames, signatures)

Quite often, not knowing about the possibility of filing an application personally with the head of the city or another government official, people immediately file a lawsuit in court, demanding that the defendant receive punishment.

• in many cases they last quite a long time (and appealing the decision even longer);
• require large investments of funds for lawyers and notaries.

And due to the fact that, for example, the character presented in the sample has a certain reserve of money than the conventional members of the gardening business, he has a greater chance of finding a good lawyer and winning the case. And having received a warning, a person is unlikely to want to contact the administration and will resolve the conflict without trial.

Response to complaint

A complaint cannot be left unanswered. The period for reviewing the document is regulated by current legislation. It is 30 days from the date of receipt of a written complaint against the kindergarten. In some situations, the period may be extended by another month. If a decision is made to increase the time limit, the applicant must be notified of this, indicating the reason for this.

IMPORTANT

The response to the appeal must contain the decision made on the request and a description of the actions taken to correct the current situation. If a person is dissatisfied with the decision made, he has the right to appeal to a higher authority or file an application in court. The claim must be supported by evidence. Their absence will reduce the chances of a positive decision. You should contact higher authorities only if you are confident that you are right. In another situation, a person risks wasting time and money. To simplify the proceedings, a citizen has the right to contact a highly qualified lawyer and receive preliminary advice.

Where to complain to a student's parents

Let's take a closer look at where to complain about a teacher if a conflict arises. When the reason for the statement is not related to the commission of a crime against the baby, you should try to resolve the issue peacefully. This will not only save nerves and time, but also thoroughly understand the conflict situation. It often happens that in reality it turns out to be different from what it seemed to the child’s parents.

Report to the management of the educational institution

First you need to file a complaint with the head of the kindergarten. This is the right option, especially if the parent’s dissatisfaction is related to the organization of the educational process or the suitability of her subordinate for the position held. For example, you can ask why a teacher certified to the highest category cannot get along with children. Or why, in response to the harmless pranks of children, an employee of a kindergarten or children's summer camp bursts out with obscene language.

In the report, the child’s representative sets out in detail why the teacher is not satisfied with him, confirming the words with specific facts. The accusation must not be unfounded. In particular, if an employee is accused of assault, it is necessary to describe specific cases when he was noticed in this:

• indicate the date and time of the event;
• which child was physically abused;
• for what reason;
• what was it expressed in;
• How did the applicant know about what happened?

Before writing a complaint, it is advisable to collect evidence of the facts stated: photographic materials, a medical examination, a conclusion from a psychologist to whom the parents were forced to turn. Or refer to an existing audio or video recording that the applicant is ready to demonstrate in person.

When a father or mother complains about a teacher-educator, at the end of the report they usually indicate what the kindergarten head’s response should be. The most common is a parent’s demand to fire a preschool employee who is unable to cope with his job duties.

You can write a complaint against a kindergarten teacher according to the sample, or in any form. A ready-made example of a complaint against a teacher is valuable only for its general plot and arrangement of details. But since the parent is complaining about a certain conflict situation, when drawing up a statement, he will have to proceed from specific circumstances, and not a template.

The manager is obliged to respond to the parental signal if it is registered by her. When submitting the report, you need to ask her to sign the second copy. If, despite this, a response to the complaint is not received, or the parent is not satisfied with it, you need to contact the higher education department. At the behest of the relevant ministry, direct management of preschool institutions was transferred to their management.

Appeal to a higher authority

The Department of Education is sent not just an application against the teacher, but a complaint against the kindergarten, or more precisely, against the actions or inaction of its director. The parent first talks about the teacher’s inappropriate behavior, and then reports that, despite his written appeal, the kindergarten management did not take measures to solve the problem. The complaint against the inactive director of the kindergarten is supported by a copy of the certified application that was submitted in her name.

Either a qualified lawyer or a ready-made template will tell you how to correctly write a complaint to a higher authority. For a sample complaint against the teacher and the kindergarten management to the authority that controls its work, see below. The weight of the document increases if it is submitted not individually, but collectively, with a message about numerous facts of failure by the teacher to fulfill official duties, unacceptable attitude towards different children. A collective complaint must be signed by all its compilers.

Department officials are given 30 days to respond to a parent’s complaint against the head of the kindergarten (Article 12 of the Federal Law on the Procedure for Considering Citizens’ Appeals). In exceptional cases, it is allowed to be extended for another month. To speed up the consideration of the application, at the end of the text there is sometimes a note that a similar paper has been sent to the prosecutor’s office.

Appeal to the prosecutor

A complaint against a higher authority is submitted to the prosecutor's office. In it, the parent sequentially says:

• what was the reason for writing the initial statement (claims against the teacher are indicated);
• about a written appeal to the head of an educational institution (and reaction to it);
• about a complaint about a kindergarten sent to the Department of Education (and the reaction of officials).

Letters are written to the prosecutor's office not only in the absence of a proper response from other officials. The supervisory authority should be informed about the teacher’s inappropriate actions if they constitute a crime: extortion, theft, negligence. If a child is subject to an absolutely serious or especially serious act (rape, significant harm to health), the Investigative Committee becomes involved in the case.

The prosecutor writes a response to the received complaint using a departmental form. The document is issued within 30 days from the date of registration of the parent’s application.

Application to Rospotrebnadzor

Rospotrebnadzor is the authority to contact if kindergarten employees:

• sanitary and hygienic standards are not observed (teachers go without gowns, there are cockroaches in the premises, toilets are poorly cleaned, etc.);
• Poor quality food was provided for children;
• it is allowed to place a dormitory on the territory of the kindergarten;
• other violations that jeopardize the child’s health are allowed.

Having witnessed such facts, parents have the right to contact Rospotrebnadzor with a statement describing them in detail. This paper will become the basis for an extraordinary inspection of the kindergarten. If the circumstances specified in the complaint are confirmed, the perpetrators will suffer administrative and disciplinary punishment.

A parent, in the interests of the child, has the right to complain about any inappropriate behavior of a teacher or other employee of a preschool institution. A timely reaction from adults will protect children from moral and physical suffering and will not allow them to become victims of the negligence of a careless teacher. But to prevent the complaint from becoming a slander, it is important to confirm it with real facts, documents, photo and video materials of the child’s stay in kindergarten and other evidence.

Did the article help you?

Nuances of the procedure

Violations must not go unpunished. If more than just one parent has complaints, it is better to unite and file a collective complaint against the kindergarten. It has a greater impact on officials than an individual. The requirements set out in collective appeals are fulfilled more often. It is worth submitting a document in a situation where there are violations involving several children in the group. Thus, the inappropriate behavior of one of the minors can also become a reason for filing a complaint and sending it to the manager.

For your information

It will be possible to protect other children from contact with a hyperactive child who can cause harm to life and health only through collective treatment. If the application is approved, the minor will be sent for a medical examination. As a result of this action, the child may be transferred to a correctional kindergarten.

Employees of preschool educational institutions also have the right to defend their rights. If there is harassment on the part of the kindergarten management, the document can be submitted to the labor inspectorate. Upon receipt of the complaint, an investigation will be carried out. If management violates the terms of the employment contract or legislative norms, you can contact higher authorities. The more people write a complaint, the higher the chance of removing the unscrupulous director of the kindergarten from his post.

Comments Showing 0 of 0

Submission and consideration of an appeal

Different authorities may consider a complaint for different periods of time.

When submitting a complaint directly to the head of the kindergarten, she must consider the complaint within a reasonable time. Unfortunately, the time frame for consideration of such appeals is not established by law, but the kindergarten administration is trying to quickly resolve the problem so that the applicant does not appeal to higher authorities.

State bodies, such as ministries and RONO, are required to consider complaints within 30 calendar days.

When contacting the prosecutor's office, they must respond within 3 business days. The courts also give a response regarding the acceptance of the statement of claim within a period of up to 3 days. Judicial proceedings on an accepted application begin in approximately 2 weeks.