Where can I complain about the passport office? Grounds and current procedure for submitting a complaint

The Federal Migration Service, or the Federal Migration Service, is an executive body responsible for implementing state policy in the field of resettlement of citizens. Russians who need to replace or obtain a passport, obtain a foreign identity card, obtain a residence permit and provide many other services come here. However, what if employees of an institution violate human rights? In this case, writing a complaint can be an effective way to eliminate the offense.

Heads of departments

Some Russians may simply not know that authorized persons working on their issues are going beyond their direct authority and breaking the law. Thus, employees of the Federal Migration Service do not have the right to make the procedures for replacing documents complex and endless, to find fault with incorrectly filled out forms, forms and applications without explanation, to refuse people to issue old-style international passports, etc.

You should begin your proceedings with a negligent peace officer in the office of his immediate superior. He must accept the complaint and, within 30 days, resolve the troubles by bringing the employee to disciplinary action in accordance with the Labor Code of the Russian Federation: reprimand, reprimand or dismissal.

Important! By presidential decree of April 5, 2021, the Federal Migration Service as an independent organization was abolished. Her responsibilities were assigned to the General Directorate for Migration, subordinate to the Ministry of Internal Affairs.

To resolve the conflict as effectively as possible, it is possible and necessary to seek justice in the territorial divisions of this supreme executive body. Their list is presented on the page MIA.RF/contacts/sites. These institutions cover entire districts and regions. Therefore, it is worth contacting here only when the head of the local FMS has ignored a person’s complaint and has not responded to it in any way.

Claims can be either delivered to the specified addresses by mail or brought in person. In the first case, the applicant will definitely need to transfer the message to the status of a registered item, accompanied by a receipt. This way you won’t have to worry about delivery of correspondence to the addressee.

Read the article on how to write a complaint to have it considered.

Application methods

The use of information technology has significantly simplified the procedure for interaction between citizens and authorities.

You can submit a complaint to the Main Directorate for Migration Affairs of the Ministry of Internal Affairs by filling out an electronic application form on the official website of the authority.

After filling out the application form, the complaint will go through the registration procedure and will be sent to the appropriate department for consideration. The applicant will receive an email notification that the application has been accepted for processing.

The result of processing the complaint can be sent to the complainant either by email or in paper form by registered mail.

You can also apply by writing a complaint on paper.

Internet communication

The MIA.RF/request_main page is essentially an electronic reception room in which citizens’ requests are received 24 hours a day in a remote format.

To your local office

The system indicates that digital applications can be sent to the previously mentioned territorial bodies of the Ministry of Internal Affairs, the list of sites of which is located at MIA.RF/contacts/sites. For example, to file a complaint with the main department of Russia in Moscow, you must:

1. Find the corresponding item in the list (in this case, No. 1).
2. Click on the active blue link.
3. In the newly opened window, find the “Contacts” tab and select it (located penultimate on the right on the blue bar).
4. In the gray “plate” that appears, stop at the 3rd column on the left and 1st line (“Reception of requests”).

After this, the user will be presented with instructions indicating the following provisions:

1. The letter must contain complete, sufficient and truthful information both about the incident itself and about its participants.
2. Failure to comply with the established rules (providing false information, using curse words, etc.) and abusing one's own right to submit a form may result in a fine.
3. Registration of the application is carried out within 3 days, and its consideration - no more than 1 month. The consideration of particularly complicated cases may take up to 2 months, but the applicant will be notified of this by a special message.
4. If the incident that occurs goes beyond the competence and responsibility of the territorial department of the Ministry of Internal Affairs, the claim is forwarded to the appropriate authority, of which the citizen is notified within 7 days from the date of acceptance of the application for processing.

Next, you need to click on the item “I have read the information” and go to the next page by clicking the “Submit an appeal” button. Here you will need to provide standard personal data and information about the incident, namely:

• Full name and position of the addressee, i.e. the head of the department to whom the electronic paper is written;
• own full name (the automatically selected item “individual” must be left unchanged);
• feedback method (e-mail or regular mail);
• telephone;
• status of the sender (citizen of the Russian Federation, foreigner, police officer, stateless person, etc.);
• region and administrative district;
• mention of previous appeals to other authorities (if any);
• text describing the situation.

The user is also offered the opportunity to attach images confirming the veracity of the information presented and increasing the chances of a quick resolution of the issue.

Important! Regardless of the regional administration chosen at the very beginning, the procedure for filing a claim will be carried out according to the same algorithm. In order for the electronic document to safely reach the required authority, it is enough to perform all the actions according to a simple analogy.

In the State Administration for Migration Issues

The previous action cannot always become a lever of pressure, the strength of which will be sufficient for a stagnant matter to move forward. For such cases, on the page MIA.RF/request_main there is an opportunity to file a complaint with the Main Directorate for Migration Issues (3rd point from the end). Here, the citizen will not need to waste time on additional mouse clicks, because he will immediately go to the already familiar instructions, and then to an electronic form with a standard filling procedure.

In the Ministry of Internal Affairs of Russia

Finally, the highest and last link in the hierarchy of addressees to whom a digital application can be sent is the Ministry of Internal Affairs with the divisions of its central apparatus. It is selected all on the same page (1 item from the beginning). The order in which the columns are filled out remains unchanged.

How to properly file a complaint to the migration service

In order for a complaint to be considered, the following rules must be followed:

1. Indication of data: full name, place of residence, contact information - not only telephone number, but also email address.
2. The word “Complaint” describes the reasons for filing it. Briefly the essence, time and place of the offense.
3. Below is a request to conduct a check and take action against migrants. Names are provided if known.
4. Availability of signature. A complaint without a signature will not be considered as it is considered anonymous.
5. The text must be composed without insults or obscene language.

The facts stated in the complaint are confirmed by documents, audio-video materials, and witness testimony. A link to confirmation is indicated after each fact stated. Evidence in the form of an appendix is ​​attached to the document.

Note! According to Federal Law No. 59 “On Citizens' Appeals...”, a complaint may not be considered if it contains threats to an official, obscene words, is written in handwriting that is impossible to read, or the essence of the problem is unclear.

Reception with the Ministers of the Interior

You can also meet with an authorized civil service employee in real time. To do this, you will need to choose one of the options available on the page of the Ministry of Internal Affairs of the Russian Federation/receptions-government agencies, and visit the institution in accordance with the established schedule.

Reception in the Moscow region

The official address for personal meetings and sending requests is Moscow, Nikitsky per., 3, 125009. Contacts:

• reference –,;
• duty department –,;
• helpline – (on issues of violation of the rights, freedoms and interests of the population by police officers).

Schedule:

• Monday, Tuesday, Thursday – from 10:00 to 13:00 and from 14:00 to 17:00;
• Wednesday – 10:00 to 13:00 and from 14:00 to 20:00;
• Friday – from 10:00 to 13:00 and from 14:00 to 16:00;
• 1st Saturday of the month – from 10:00 to 13:00.

Reception of the management staff of the State University for the Moscow Region:

• telephones –.8;
• address – Moscow, Durasovsky lane, building 11.
• graph – presented on page 50.mvd.rf/citizens/graph.

Reception in Moscow

To get an audience with high-ranking officials from the leadership of the capital’s State Administration, you need to use all available data:

1. Numbers for inquiries – and 8 (495) 694-95-41.
2. Address – Moscow, 2nd Kolobovsky lane. d. 6, p. 1.
3. Schedule: Monday to Friday from 10:00 to 13:00 and from 15:00 to 18:00, on Tuesday until 20:00, on the 2nd Saturday of the month from 10:00 to 13:00.
4. Registration is carried out on the basis of a personal appeal, letter, electronic application, available on the same page MIA.RF/request_main, or registration by telephone (operates from Monday to Friday from 10:00 to 13:00 inclusive).

Additional information indicating the persons receiving reception on each specific day is available at the link 77.mvd.rf/folder/6002640.

Reception in Russia

Located at Moscow, st. Sadovaya-Sukharevskaya, 11. Opens its doors to residents of the country on Monday, Tuesday, Thursday and Friday from 10:00 to 16:00, on Wednesday from 10:00 to 20:00, on the 1st and 3rd Saturday of the month from 10 :00 to 14:00. The contact telephone number for the office of Olga Yuryevna Vybornova, who is responsible for organizing the reception of individuals and legal entities, is. Autoinformer is available by number.

The leadership of the Ministry of Internal Affairs listens to the population from 10:00 to 13:00 in accordance with the schedule.

Other contacts

You can also find redress for unlawful actions of the Federal Migration Service through other communication channels. Firstly, we are talking about phone numbers:

1. 8 – information autoinformer.
2. 8, – free “hotlines” of the Ministry of Internal Affairs of Russia, created for calls regarding violations of the legitimate interests and rights of the population by police officers. You can also call here when the incident has the nature of a corruption offense.
3. A list of subscriber hotline numbers that are part of the unified hotline system is MIA.RF/contacts/sites.

Secondly, to the main, and not to the local, postal address for sending correspondence (Moscow, Zhitnaya St., 16, 119991), you can send your own letter explaining all the nuances of the conflict that occurred if it is possible to do this via the Internet there is no person.

Can issuance be delayed, reasons?

Often the question: “Why is my passport not ready yet?” You can hear the following excuses: “The response to the request did not come, there are no passport forms, the passport was lost.” Let's look at the main official reasons why document processing may be delayed:

• Having access to important government information.
• The information provided by the applicant is incorrect.
• Criminal liability was imposed on the applicant.
• There are unfulfilled obligations to the state imposed by the court.

If Goznak is to blame for the delay, then if you need to urgently obtain a passport, now at the branches you can do this: you bring a photograph, pay a fee of 1000 rubles, and in your presence they will issue you an old-style passport. Write a statement that you undertake to exchange this passport for a biometric one when it is received by the department, and go about your business.

It will also be useful to familiarize yourself with the following information:

• The procedure for obtaining a foreign passport and how to check its readiness.
• Simple ways to check the readiness of a foreign passport by last name.
• Step-by-step instructions: how to find out on the Internet if your passport is ready?

Prosecutor's office

The final stage of pre-trial conflict resolution is an appeal to this supervisory body, which is designed to monitor the activities of other organizations, institutions and services. There are also several ways to file a complaint.

Internet appeal

Available at eng.genproc.gov.ru/contacts/ipriem. Before you start filling out the form, it is strongly recommended that you read the text provided and, based on it, choose which way to resolve the situation will be the most optimal. Thus, if the Prosecutor General’s Office is appointed as the recipient, the period for consideration of the application may be delayed due to the workload of this structure with a large amount of work. If the addressee indicates one of the territorial divisions, the time of the proceedings will most likely be significantly shorter.

After this step, a simple form will open to the user. The columns here almost completely coincide with those included in the document submitted to the Ministry of Internal Affairs.

Important! It is impossible to contact the prosecutor's office without going through other, less powerful structures. Employees will definitely demand from the person factual evidence indicating that he has already applied to a number of authorities, but was ignored by them. The same applies to the electronic application, to which you will need to attach accompanying materials.

Personal hearing with the prosecutor

Another development of events is also possible - a person can go to the prosecutor’s office himself and tell the authorized person about the problem that has arisen at the Federal Migration Service or provide him with a picture of what happened in writing. This can be easily done in the following establishments:

1. Local divisions (by region). In this case, you should first contact the interdistrict, then the regional, and only at the end (if there is absolute stagnation in the course of the case) - to the head prosecutor's office for the subject.
2. Central Public Reception. Located at Moscow, Blagoveshchensky lane, 10. Opening hours: Monday to Thursday from 09:00 to 18:00 and Friday from 09:00 to 16:45. Phone – 8. You don’t need to sign up to get here.

Structure and sample of a complaint about the work of the Federal Migration Service

There are no regulated forms for complaints about the work of the migration service or other government agencies. Draw up statements in free form, taking into account the general norms of official business correspondence. In this case, the applicant is recommended to adhere to the following structure of the document:

• A cap. It indicates the personal data of the applicant, his address, telephone number and other information, data of the addressee to whom the complaint is sent (position, full name).
• Main part. It describes in detail the problem, all the facts related to it, as well as the actions or inactions of officials.
• The pleading part. It indicates the specific requests and/or requirements of the applicant.

Sample complaint about the work of the Federal Migration Service
At the end of the document, the applicant must put a date, signature and transcript. If the application is sent in paper form, it is allowed to write it entirely by hand, but in this case the handwriting must be legible. In any case, it is recommended to prepare the complaint on a computer and then print it out if necessary.

A complaint against migration service employees is a fairly effective way to eliminate violations of rights and interests out of court. Depending on the situation, appeals of this category can be sent to various government agencies. But it is important for the applicant to state all the facts in the application in detail and without personal emotions and confirm the violations with the help of documents or other evidence.

The legislative framework

The procedure for submitting an application to any Office of the Federal Migration Service is regulated by the same regulatory legal acts that are valid throughout the country. This:

• Federal Law of May 2, 2006 N 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”;
• Order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707 (as amended on December 1, 2016 No. 770);
• Order of the Federal Migration Service of Russia dated September 11, 2012 N 288 (as amended on January 19, 2015) “On approval of the Administrative Regulations for the provision by the Federal Migration Service of state services for registration of citizens of the Russian Federation at the place of stay and place of residence within the Russian Federation” (Registered with the Ministry of Justice Russia 04/02/2013 N 27963).

The situation in Russia for 2021

Illegal migrants in Russia are represented by foreign citizens who work and live in the country with expired permits or without them at all. According to statistics, in the Russian Federation most of the 6 million foreigners in the Russian Federation belong to this category. The illegal presence of migrants in the country entails a number of problems for the state and local residents:

• low chances of finding a job - many vacancies are filled by illegal immigrants who are ready to do hard work for low pay;
• increased crime rates - some migrants prefer to earn money dishonestly (fraud, theft, etc.);
• violation of housing legal norms - concealment of the fact of being in a residential premises, absence of a concluded lease agreement;
• causing economic damage - illegal immigrants do not pay taxes, but have the right to use educational and medical services (the annual loss to the state is about $15 billion).

A larger number of violators of migration legislation were recorded among Kazakhs, Uzbeks, and Tajiks. Both Russians and foreigners with a valid residence permit in the country can call the FMS (GUVM of the Ministry of Internal Affairs) to check the presence of illegal immigrants.

Changes in Russian legislation

Every year, the migration legislation of the Russian Federation undergoes changes. Foreign citizens arriving in the country for the purposes of employment, study and residence are increasingly subject to more and more requirements. Thus, one of the conditions for obtaining Russian citizenship, introduced in 2021, was taking an oath. If a foreigner refuses to do this, he will become an illegal immigrant upon the expiration of other justifications for staying within the Russian Federation.

Some benefits are provided only to citizens of Ukraine. Coming from a country where the situation in all areas has become tense, and the government does not want to issue certificates for resettlement, they can obtain Russian citizenship without certificates of renunciation of their native one.

Reasons

Passport officers are called the passport office out of habit - there has been no such division in government agencies for a long time. Nevertheless, violations by employees are quite typical and are repeated from year to year:

• Refusal to accept documents, citing their incorrect form or configuration;
• Refusal to issue a passport;
• Delay in issuing documents;
• Refusal of registration in the absence of grounds for it;
• Refusal to deregister or delay the process;
• Refusal to correct errors made in documents - typos in full name, etc.;
• Willful interpretation of the norms and regulations of the department;
• Rudeness, shouting, swearing, attempts to “tell off” citizens;
• Refusal to perform work during working hours;
• Loss of your documents;
• The requirement to provide additional documents that the applicant is not required to provide - court orders, for example, when registering an adopted child;
• Selling your information to third parties.

Sometimes citizens wonder whether passport officers can even get something right the first time? Unfortunately, due to the excessively high human factor, contacting this department is rarely pleasant. The good news is that all of these actions are illegal - that is, they violate your civil rights. Naturally, in these cases (and they are far from the only ones) you can safely file a complaint.

Who can I complain to?

To the boss

Passport officers are intermediaries between you and the migration service. Their task is to check your documents, accept a request for a service, and transfer the package for consideration to the FMS. This causes confusion about who needs to be contacted in case of an offense, because sometimes it seems that there is no “recourse” for negligent workers.

However, not everything is so scary - any employee has a boss, and it is to him that the complaint should be sent first. Sometimes citizens prefer to apply verbally, and this way you can actually achieve something right on the spot, but you should remember that the management of the department can stand up for its employees. Therefore, you should take care to write a complaint and submit it through official channels. Any government organization is obliged to accept written requests.

Submission is possible in the following ways:

• Submitting directly to the boss one of two copies of the complaint with copies of documents attached. On the second copy, a mark is placed on the registration of the application with the date and signature of the person who accepted it;
• Sending by registered mail via postal services addressed to the head of the department - this way you can be sure that your complaint will be officially accepted. Receipts must be kept and copies of supporting documents must be included in the envelope.

Although the migration service is not formally the boss of passport officers, it can qualitatively influence the resolution of the situation. At least the FMS inspector is able to clearly explain to you whether your rights were actually violated when contacting the passport office or not. You can contact the inspector at the FMS to which your passport officers are assigned by phone or in person. After clarification, you can return to the employee who refused you and convey to him the inspector’s words. If this is not enough, ask the passport officer to call the FMS to clarify the details - sometimes it is this call that becomes decisive in your case.

In other cases, a complaint to the FMS can be sent to:

• To the office of the authority in person or by mail;
• On the FMS website - if this option is available for your regional unit.

To the prosecutor

The prosecutor's office has fairly broad rights - it controls the activities or lack of proper activities of employees of all government agencies. Therefore, if your disputes with the passport office drag on and your rights as a citizen are violated, you can send a complaint to the prosecutor - at the place of your registration or future registration (if you are denied registration).

24-hour hotline of the Federal Migration Service in St. Petersburg

How to file a complaint on the public services portal?
on •Friday - reception is not carried out. •Friday - reception is not carried out.

The Office of the Federal Migration Service for St. Petersburg and the Leningrad Region is an executive body that carries out law enforcement functions, functions of control, supervision and provision of public services in the field of migration in the territory of St. Petersburg and the Leningrad Region. The Office of the Federal Migration Service for St. Petersburg and the Leningrad Region region - an executive body that carries out law enforcement functions, functions of control, supervision and provision of public services in the field of migration in the territory of St. Petersburg and the Leningrad region.

Bolshaya Monetnaya, 16 Accident Registration Bureau 191028, St. Petersburg, Liteiny Ave., 31 Information (24 hours a day) - information about missing persons, hospitalized in city medical institutions and unidentified corpses found in St. Petersburg and the Leningrad region: T.

579-00-55 Information service of Pulkovo-1 airport - 8 (812) 704-38-22 Detention center for foreign citizens (in case of detention for subsequent deportation from Russia) St. Petersburg, Krasnoe Selo, Kingiseppskoe highway, 53A, tel.

duty officer of the Embassy and consular offices Reception of the Honorary Consul of the Kyrgyz Republic in St. Petersburg 191036, St. Petersburg, Nevsky pr., 132, of.

The Russian Federal Migration Service hotline is open 24 hours a day

Important

You can also see if your work permit is ready - to do this you need to enter your civil passport number. By filling out electronic forms, you save your time, nerves and money.

In the “Public Reception” section of the website you can find out detailed information about the work of the department: operating hours, sequence of actions when considering applications, samples of filling out applications, deadlines for considering applications, grounds for refusing to consider applications.

Phone numbers of migration services in St. Petersburg

Attention

To do this, you need to go to the information services section, where the services for which you can check are indicated. If all the deadlines for processing documents have passed, the FMS hotline will help you, by calling which you can speed up the process or get an answer about the reasons for the delay. How to contact the Federal Migration Service, st. lane

Hotline UFMS St. Petersburg

The phone must first register with the guest operator and then customer support will be available on the number. It is better to write this number down in your phone book before your trip. While roaming, you can call the Tele2 operator for free and receive cost data and advice on roaming tariffs.

The activities of Tele2 are aimed at providing subscribers with quality service at the level of European standards. Therefore, any claim, wish, question regarding the operation of the network and the provision of services is accepted for consideration, and the review process proceeds very quickly.

Contacts of the passport office of the Moscow region

The addresses and telephone numbers of the passport office in the Moscow region are constantly updated.
The reference information in the tables published on our website is always verified and up to date. Please note that the operating hours of the passport office on holidays and pre-holidays may change

Compensation for damage caused to the applicant

If a visitor to the MFC has suffered damage, he can only compensate for it through the courts. In the claim, in addition to the requirements already indicated above, the following must be added:

• a request for moral compensation;
• the amount of costs for conducting the case (they are also recovered from the defendant).

A positive decision is made by the court only if there is a strong evidence base. It must be set out in an appendix to the claim.

There are different ways to file a complaint against the MFC. The applicant chooses which one to use. But if necessary, he can always seek help from a lawyer competent in these matters.