Complaint to the head of the municipality
The first option is to file a complaint with the head of the administration. This option is acceptable when you need to complain about administration employees. Filing a complaint allows you to resolve the problem within the governing bodies.
The head of administration is obliged to conduct internal audits and eliminate the problems described in the complaint. After all inspections, the citizen must receive a written notification of the measures taken regarding his complaint and the results of the work performed.
To leave a complaint to the head of the administration, you can personally make an appointment with him and outline the essence of the problem. Or you can bring the finished document and leave it in the reception area of the chapter. But in the second case, the citizen needs to make two identical complaints. He will give one to the office, and on the other copy in the office they must write “Accepted for consideration”, put the number and stamp of the administration. The citizen takes this second copy for himself.
Another submission option is to send a letter by Russian Post.
Every government can become the best
The Government Regulations adopted by the government determined a list of specific, clear and understandable powers. These powers have become the “subjects” on which the capital’s governments will now be assessed. “The proposed assessment system is structured in such a way that each administration can become the best and should strive to improve its performance,” Elena Shinkaruk, head of the control department of the mayor and the Moscow Government , was optimistic.
The developers of this system tried to free it from subjectivity, the right to which is left only to residents.
To the prosecutor's office
If the head of the administration ignored the citizen’s application or did not take the necessary measures, the citizen has the right to file a complaint with the prosecutor’s office.
It is worth considering here that in order to file a complaint with the prosecutor’s office, you need to have good reasons and evidence for your claims.
There are three ways to file a complaint against the administration:
- Come to the prosecutor's office in person and write a statement.
- Submit the written complaint through your representative (but he must have a notarized power of attorney and an identification document).
- Use the services of Russian Post . It is best to order a notification letter here. Then the citizen will know exactly when the complaint reached the recipient, and at the same time will have official confirmation of its sending in case of its loss.
Feedback
Information for review by those wishing to send an appeal in the form of an electronic document
Please, before sending an appeal in the form of an electronic document, carefully read the powers and scope of activity of the Head and Administration of the Solnechnogorsk City District, as well as the following information.
1. Appeals sent in the form of an electronic document through the official website are submitted for consideration to the Administration of the Solnechnogorsk City District and are considered by employees of the Administration of the Solnechnogorsk City District - authorized persons.
2. Before sending an appeal in the form of an electronic document, you must write it.
2.1. must indicate in the electronic form:
2.1.1. or the name of the government body to which you are sending the appeal in the form of an electronic document, or the surname, first name, patronymic of the relevant person, or the position of the corresponding person to whom you are sending the appeal in the form of an electronic document;
2.1.2. your last name, first name, patronymic (the latter - if available);
2.1.3. email address to which the response and notification of forwarding of the request should be sent;
2.2. by stating in the text entry field of the appeal in the form of an electronic document the essence of the proposal, statement, complaint.
3. The response to your appeal in the form of an electronic document or a notification of its forwarding is sent in the form of an electronic document to the email address (e-mail) specified by you in the appeal in the form of an electronic document.
4. In the required field for entering the text of the appeal in the form of an electronic document, you state the essence of the proposal, statement or complaint in accordance with Art. 7 of the Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation.”
If the text of your appeal does not allow us to determine the essence of the proposal, statement or complaint, a response to the appeal is not given, and it is not subject to forwarding for consideration to a state body, local government body or official in accordance with their competence, about which you will be informed reported within seven days from the date of registration of the appeal.
Please note that in order to ensure the non-disclosure of the information contained in your application, as well as information relating to your private life, when filling out the text input field of the application in the form of an electronic document, protection is in place against the possible introduction of malicious code.
5. If necessary, to support your arguments, you have the right to attach the necessary documents and materials in electronic form to your appeal.
You can attach the necessary documents and materials in electronic form by adding an archive (if the number of files is more than 1) or by selecting one file
- text (graphic) format: txt, doc, docx, rtf, xls, xlsx, pps, ppt, odt, ods, odp, pub, pdf, jpg, jpeg, bmp, png, tif, gif, pcx;
- audio (video) format: mp3, wma, avi, mp4, mkv, wmv, mov, flv
We inform you that the transfer of attachment file(s) to the mail server depends on the bandwidth of the Internet network, and the receipt depends on the volume of transferred files processed by the mail server.
When connecting your equipment to the Internet via dedicated communication channels using ADSL, 3G, 4G, WiFi and other technologies that provide similar data transfer rates on the Internet, transfer and processing of file(s) with a total size of:
- up to 5 MB is carried out, as a rule, without a time delay;
- from 5 MB to 10 MB can be carried out with a time delay;
- over 10 MB may not be implemented.
6. If the text you sent in the form of an electronic document, contained in the text input field of the appeal in the form of an electronic document, does not contain a proposal, statement or complaint, but only a link to the application (file attachment) or to the content of the website, then in the response the procedure for its consideration established by Federal Law No. 59-FZ of May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation” is explained.
7. We draw your attention to the procedure for considering individual requests provided for in Art. 11 of the Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation.”
8. When you send requests regarding appeals against court decisions, you must keep the following in mind.
According to the Constitution of the Russian Federation, justice in Russia is carried out only by the court. The judicial authorities are independent and act independently of the legislative and executive authorities. Decisions of judicial bodies are appealed in accordance with the procedural procedure established by law.
9. Information about the personal data of the authors of applications sent in the form of an electronic document, information contained in the authors’ applications, as well as information relating to the private life of the authors, are stored and processed in compliance with the requirements of Russian legislation.
10. It is possible to view the site on various devices - from smartphones and tablets to widescreen monitors.
11. We inform you that in accordance with paragraph 3 of Art. 10 of the Federal Law of December 26, 2008 N 294-FZ “On the protection of the rights of legal entities and individual entrepreneurs in the exercise of state control (supervision) and municipal control”, an inspection by a control and supervisory authority can be carried out only after authorization through the Unified Identification and Authentication System (USIA ).
People are stronger than numbers
“The whole system is built on disadvantages. There is an initial number, points are subtracted from it. But give me, as the head of the council, the opportunity to get a plus!” — Boris Andreev, head of the Alekseevsky district administration , was emotional. Everyone, of course, wants to be in first place in the future rankings. However, the very principle of the rating with its overly mechanistic assessments raised questions among some.
Firstly, different areas have different starting conditions and features. Pavel Avekov, head of the Filyovsky Park administration, previously worked as the head of the Vnukovo administration and says that these two areas cannot even be compared.
But it turned out that the authors of the methodology included 10% in it, within which a special commission can add points to councils, taking into account the specific characteristics of each district.
Secondly, as Vladimir Goverdovsky, prefect of the North-Western Administrative District , “they will draw numbers instantly and immediately begin to work on them.” “In Moscow, all people are literate,” added Victoria Petrova, deputy. general director. “They’ll quickly figure out how to outsmart the numbers.” And Stanislav Shekshnya remembered US Secretary of Defense Robert McNamara. During the Vietnam War, he demanded that the military find an indicator that would demonstrate to the public the success of the American army. Found: the number of enemy soldiers killed. And two years later, the number of those killed, according to official statistics, exceeded the number of all those who fought on the Vietnamese side. “People are always stronger than indicators,” he concluded.
And yet it’s impossible without numbers and ratings. “If we evaluate and do not make a rating, then the very meaning of evaluation disappears,” Elena Shinkaruk is convinced.
Efficiency or effectiveness?
It is impossible to make a decision on the work of the council by mechanically adding indicators,” insisted Andrei Klychkov, deputy and leader of the Communist Party faction in the Moscow City Duma . “We need public advice that would give its assessment.”
How to determine the composition of such a council? It’s quite simple if you involve “organized residents.” “Party members, HOA activists, “greens” are organized residents,” explained Sergei Vorobyov, a member of the Presidential Council of the Russian Federation for the development of civil society and human rights, chairman of the board of directors of Ward Howell.
Ilya Sviridov, a deputy of the Council of Deputies of the Taganskoye municipal formation , supporting this idea, noted that in his district half of the deputies are representatives of the opposition. Accordingly, there is no blissful unanimity in assessing the work of the council. That's why it turns out to be more effective.
Work efficiency - this is exactly the definition that the debate participants ultimately came to, although at the beginning of the discussion a different word was used - “efficiency”. Well, that’s probably more correct, since we all expect from power not ephemeral “efficiency,” but concrete results that can be seen and touched.
Alexandra Alexandrova, head of the civil service and personnel department of the Moscow government, comments
— We have a new system for selecting heads of government in our city. A personnel reserve has been formed. And over the past two and a half months, 42% of the heads of departments were appointed to their positions from the reserve. The next step is a system for evaluating the work of managers.
Two years ago, when I was just starting to work, when asked “what useful things have you done for the city?” the heads of departments answered: “I have no overdue papers.” And so we have developed a system through which papers will no longer be an evaluation criterion.
This technique is already being implemented. But we want to listen to the public—that’s why we hold foresight debates and discussions in other formats. And based on the opinions and ideas expressed, we will make adjustments to it so that it itself does not raise doubts about its objectivity.
Is it good or bad?
If, for example, people are dissatisfied with the doctors at the clinic, the teachers at school, or the lack of patrols by the teaching staff, they will, of course, give a negative assessment of the situation in the area in surveys. But the government has nothing to do with it - these areas are no longer among its powers.
Vyacheslav Shulenin, head of the Department of Territorial Executive Authorities , admitted that such fears are unfounded: “We measured satisfaction in Sokolniki and Novokosino. It would seem that Sokolniki is an old area with developed infrastructure, comfortable and environmentally friendly. And Novokosino is just built. There was nothing there yet at all. But in Sokolniki people were not satisfied with their lives, but in Novokosino, on the contrary, they were very happy. They began to figure out what was going on. It turned out that in Sokolniki they interviewed old residents who have a fairly high level of requirements for living comfort, and in Novokosino they interviewed residents of houses built for military personnel who had just returned from garrisons.”
