Post-warranty service

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During the entire warranty period, the product must operate uninterruptedly. If a breakdown occurs that is not the fault of the buyer, the seller is obliged to fix the fault himself or provide a similar new product. Product replacement or repair is carried out free of charge. If the warranty period has expired, the classic rules are canceled. The product cannot be repaired for free. However, so-called post-warranty service is possible. It is important to understand how long the service is available and under what conditions it is provided.

Is there post-warranty service?

The concept of “post-warranty service” does not appear in current legislation. However, Article 6 of Federal Law No. 2300-1 of February 7, 1992 states that the manufacturer is obliged to ensure that the product can be used throughout its entire service life. For this purpose, we provide repair and maintenance of the product, and also organize the production and supply of necessary parts and spare parts. Typically, the seller and buyer agree in advance on the possibility of post-warranty service. If the possibility of providing a service is provided, an agreement is concluded with the client. The agreement regulates all features of post-warranty service.

Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

Legislation

The mentioned law stipulates the rights and obligations of suppliers, which must be complied with without fail. These include:

determining the shelf life of the product and its operation, as well as informing about this in written documents for the manufactured item;
establishing a warranty period for service by manufacturers, as well as sellers, if this information is not provided by the manufacturer;
post-warranty maintenance and provision of services for repairing goods.

Compliance with these obligations is necessary so that buyers can use the purchased product throughout the entire service life of the product as declared by the manufacturer.

To do this you need:

Organize the procedure for carrying out repairs in the event of defects and other malfunctions of the product.
Ensure the production of not only the goods themselves, but also the spare parts necessary to repair the products.

At the same time, certain periods are also established during which the manufacturer is obliged to ensure the production of spare parts and carry out service repairs. This responsibility is assigned to the following periods:

As long as the released products are produced by the manufacturer.
After completion of production for the entire service life established by the manufacturer for this product.
If the manufacturer has not determined the service life of the product, since it can be quite long, the law sets it at 10 years.

The list of post-warranty services includes service and technical work necessary for the full operation of the manufactured product throughout its entire service life. The legislation does not establish specific regulations for the performance of work and services in this area, but there are some mandatory provisions that must be observed.

One of these provisions includes the mandatory signing of an additional agreement, on the basis of which the consumer receives the right to provide post-warranty service. However, the law does not stipulate that this service should be provided free of charge.

Therefore, most companies use this responsibility as an additional profitable area of their activities.

What is post-warranty service?

Post-warranty service is a service that allows you to repair a previously purchased product from a manufacturer or an official dealer. When the factory warranty ends, a contract is concluded with the client. As part of the agreement, the person receives the right to repair the product under the same conditions that were previously in effect. During post-warranty service, the client will be able to receive repairs, upgrade equipment, and conduct periodic inspections of the goods by a specialist.

For your information

However, unlike repairs under warranty, post-warranty service is paid. Federal Law No. 2300-1 of February 7, 1992, which regulates the interaction between sellers and buyers, does not contain provisions obliging the manufacturer to provide repairs for a fee after the warranty expires. The company voluntarily enters into a post-warranty service agreement with the client. The corresponding opportunity is provided by manufacturers of cars, equipment, and machinery.

Benefit

How to properly file a claim for low-quality furniture?
Yes, yes, no mistake. Service from an official dealer, even after the end of the warranty period, may be more profitable than from unofficial dealers. For Renaults from 3 to 5 years old they now give a 30 percent discount on labor and a 15 percent discount on spare parts. There is already a 45 percent discount on work on cars older than 5 years and a 20 percent discount on spare parts.

The Service 4+ program allows you to use Motrio oils and spare parts (filters, spark plugs, brake pads and shock absorbers) and reconditioned components, saving from 20% on vehicle maintenance.

Even during the warranty period for servicing the car, its owner can connect to the Renault Extra or Extra Light programs, which will insure against expensive unit repairs and include roadside assistance Renault Assistance. It’s very good if you don’t have to resort to this service and use, for example, a guaranteed free tow truck. But it is still useful to have such an opportunity.

In addition, official dealers regularly hold promotions that allow you to receive substantial discounts on certain services and operations: for example, polishing or applying a protective coating.

What products are covered by post-warranty service?

The Law “On the Protection of Consumer Rights” does not regulate the list of goods that are subject to post-warranty service. The company independently decides whether it wants to continue cooperation with the client after the end of the warranty period. Typically, post-warranty service is provided by sellers and manufacturers of the following types of goods:

Vehicle;
complex expensive equipment;
commercial and industrial equipment.

Buyer's rights when returning goods for repairs

Law on the protection of consumer rights in art. 18 obliges you to carry out warranty repairs even without a receipt for the product. The absence of a receipt is not an obstacle to the buyer exercising his right. If refused, the buyer can write a complaint to Rospotrebnadzor.

Useful information The responsibility for delivering the car for warranty repair work falls on the seller if the car is not in working condition. When transferring a car for warranty repairs to a service center, you must transfer the documents available for the car - technical. passport, service book, etc. Read more here

The repair period must be indicated on the receipt; as a general rule, it does not exceed 45 days. If the receipt does not contain such information, the buyer is required to make repairs immediately. The expiration of the repair period means the buyer has the right to return his money or demand that the seller pay a penalty for the delay in repairs.

Replacement of goods during the warranty repair period is also one of the buyer's rights. You can write an application for the use of a similar item while repairs are being made. Repairs of the following goods are not subject to the provision of a replacement item:

Cars and other vehicles.
Furniture.
Electrical household appliances used for cooking and hygiene purposes.
Medical electrical devices.
Service and civilian weapons.

Normative base

The interaction between the seller and the buyer is regulated by the Law “On the Protection of Consumer Rights” (Federal Law No. 2300-1 of February 7, 1992).

It is necessary to pay attention to the following articles of the regulatory legal act:

Article 5. Defines the rules for establishing a guarantee for a product.
Article 6. Regulates the manufacturer's responsibilities in relation to the maintenance of the product and the ability to carry out repairs.
Article 7. Defines consumer rights to a safe product.
Article 18. Reflects the rights that the consumer has in the event of discovery of defects in the product.
Article 20. Fixes the procedure for eliminating product defects.

Additionally, it is necessary to pay attention to the provisions of Chapter 27 of the Civil Code of the Russian Federation. It regulates the rules for concluding civil contracts. It is within the framework of such an agreement that post-warranty service will be provided.

How does post-warranty service differ from a warranty?

The concepts of warranty and post-warranty service are similar. However, the services have a number of significant differences. To understand the nuances, it is important to study both concepts in detail.

Warranty service is the period during which a citizen has the right to file a claim if defects are detected in the product . This definition follows from the provisions of the articles of the Law “On Protection of Consumer Rights”. The cost of warranty service is included in the purchase price in advance. Therefore, if it is proven that the breakdown was not the fault of the buyer, the product will be repaired free of charge. To receive the service, you must contact the store. To find out the cause of the malfunction, the seller will conduct an examination. During the period of warranty repairs, the buyer is provided with similar equipment for temporary use. If a product weighing more than 5 kg is delivered for repair, return or replacement, and it is proven that the buyer is not at fault for the breakdown, the seller is obliged to additionally pay for the transportation of the product.

IMPORTANT

Unlike warranty, post-warranty service is not included in the price of the product. The Law “On Protection of Consumer Rights” does not stipulate the specifics of the provision of services. The seller and buyer voluntarily enter into a post-warranty service agreement. The provision of the service is paid separately. The client is not obliged to use the post-guarantee. If a service is imposed, you can hold the seller liable and return up to 100% of the cost through the court.

Warranty

If you purchased equipment, and after some time it refused to serve you faithfully for the decades that manufacturers advertised, then here are some tips before purchasing:

The first step when purchasing equipment is to make sure it is in working condition and they cannot deny you this right

If you start receiving phrases from sellers with the following content: “We don’t provide this” or “We don’t have an equipped place for this,” then leave this store as far as possible, otherwise you risk facing serious problems in the future. And secondly, pay attention to the coincidence of the serial number, which is listed on the warranty card, with the number indicated on the product and box. If there is a discrepancy, you may be denied warranty service.

If you have completed these steps, purchased the desired product, but soon you notice that there is water around the refrigerator and the problem is not the wiring, but a malfunction of the product you purchased, then it is time to contact the warranty card (provided that the required period warranty has not yet expired).

And if suddenly you receive a refusal from the store due to the fact that “this breakdown is not included in the warranty service,” then continue to firmly insist on your point, because these are stupid excuses.

If you use the equipment correctly (according to the instructions), according to the law “On the Protection of Consumer Rights,” you have the right to warranty repairs, the period of which should not exceed 45 days.

If this does not happen, the store is obliged to refund the full purchase price or replace the product with a completely new one.

If the conditions are not met, you have every right to contact the relevant authorities or immediately send a claim to court.

During the repair period, the buyer is provided with equipment for temporary use, which will replace the missing item without causing inconvenience to the user.

During the main warranty period you have the right to:

make claims not only to the manufacturer, but also to the seller of the goods;
if a defect is discovered, demand not only that the defect be eliminated, but also that the product be exchanged for a similar one (or another with a recalculation of the funds paid), and also demand a full refund;
at the time of repair, with a product provided by the manufacturer that has the same characteristics as the broken one;
require the seller to pay for delivery of large-sized goods (more than 5 kilograms) for repair, replacement or return.

The above rights apply only during the period of the main warranty. But after it ends, you continue to have the right to free service.

What services are included in post-warranty service?

The range of services included in post-warranty service varies depending on the manufacturer. For example, the Nissan Service 3+ program includes:

elimination of engine breakdowns;
gearbox repair;
repair of steering and brakes;
troubleshooting heating and air conditioning systems;
repair of electrical equipment.

However, the program can only be used if the client undergoes timely maintenance and follows the rules for operating the product. In addition, the dealership should be contacted as soon as a person realizes that the car may break down.

Attention

Post-warranty service under the above program does not cover all breakdowns. For example, if the need for repairs arose as a result of an accident, you will not be able to use the service. Due to the limitations present, it is important to study the terms of post-warranty service in detail before signing the contract. The program may not always be beneficial.

When is it necessary to conclude a post-warranty service agreement?

The Law “On the Protection of Consumer Rights” does not indicate until what period it is necessary to conclude an agreement on post-warranty service. The specifics of cooperation within the framework of such an agreement are regulated by internal regulatory organizations. Usually the contract is concluded while the factory warranty is valid. This means that you can sign an additional agreement even on the day of purchase, even on the last warranty day. However, the cost of the service may depend on the moment the paper is issued. The less the object was used, the lower the cost of post-warranty service will be.

What is post-warranty - Meaning of the word post-warranty

Tractor Service provides post-warranty maintenance of any tractor equipment, for example KIOTI and MTZ, we have all the necessary conditions, premises and highly qualified personnel with extensive experience working with tractors of all brands and manufacturers.

Post-warranty service works on a similar principle. But still this is a separate service. And if the warranty comes with the car upon purchase, then you pay separately for post-warranty service.

What is post-warranty phone service? This is additional equipment maintenance. The validity period of such a guarantee is counted from the date of expiration of the main warranty period.

Conditions

The terms of the post-warranty service agreement, the Law “On Protection of Consumer Rights” and other regulatory legal acts do not regulate. The parties independently determine all the nuances of further cooperation, and then fix them in the contract. Typically, the company independently provides a ready-made agreement. The client can agree to the proposed terms or refuse the transaction. The agreement is recorded in writing. The document is drawn up taking into account the requirements of Chapter 27 of the Civil Code of the Russian Federation. In order for a post-warranty service agreement to be considered valid, it must reflect the following mandatory conditions:

information about the parties to the transaction;
title of the paper and date of its preparation;
validity period of the document;
information about the product in respect of which the agreement has been concluded;
rules for carrying out repair and maintenance work;
features of product repair and rules for delivering goods to service;
a list of situations in which post-warranty service is not provided;
liability for non-compliance with the terms of the agreement;
amount of remuneration for post-warranty service;
signatures of responsible persons.

Sometimes, instead of a detailed description of the terms of cooperation, the post-warranty service agreement may contain a reference to legal norms regulating a particular feature.

How to conclude an agreement?

If the client wants to conclude a post-warranty service agreement, it is necessary to proceed according to the following scheme:

Find out the presence of the relevant service in the organization. Usually the seller independently offers to conclude a post-warranty service agreement, if it is carried out.
Read the terms of service. It is important to study in detail the rules for obtaining post-warranty service, the situations in which it will be provided, as well as the nuances of performing the calculation.
Prepare a package of documents. The list of papers is not regulated by law. Usually, to conclude a contract, you need a passport, documents confirming that the product is under warranty, as well as the purchase of the product.
Sign the contract. It is necessary to study the provisions of the agreement in detail. It is issued in two copies. One of the papers will be provided to the client.

When the contract is signed, the deal is considered concluded. From this moment on, the parties are obliged to comply with the provisions of the document.

Service cost

The cost of the service is determined by the organization providing post-warranty service. The price can vary greatly depending on the brand, as well as the period of use of the product. For example, vehicle manufacturer Nissan provides post-warranty service for up to three years or 125,000-200,000 km of vehicle mileage. The cost of this service is fixed. Funds only need to be deposited once. Payment is made at the beginning of cooperation. The price of post-warranty service depends on the vehicle model.

Sometimes companies charge a fee for each service provided. For example, the cost of changing engine oil will be 500 rubles. The more complex the service is, the higher its price.

Post-warranty service provides the client with the opportunity to repair the car at official service centers. A citizen will be able to contact any of the organization’s branches located on the territory of the Russian Federation. However, if the client has violated the rules of cooperation, the provision of the service may be refused. For example, this is possible if the repair was not carried out in a special service center, and the citizen did not comply with the rules for using the car.

For your information

Post-warranty service periods are calculated from the date of purchase of the product, and not from the date of its manufacture. In practice, the causes of failure may not always be clear. In this case, an examination may be ordered. It is paid by the seller or manufacturer.

Guaranteed quality of materials and spare parts

Do you know exactly from which canister or barrel garage technicians pour oil into your car’s engine? Are you sure that they will put high-quality parts on it, and not cheap and short-lived “analogues”? But if you buy and bring all the parts yourself, will they be replaced with low-quality or used ones? If you are dealing with an official service center, all these questions can be answered in the affirmative. Spare parts will only be original, consumables and technical fluids will be prescribed by the manufacturer. Everything is according to the regulations.

Post-warranty maintenance

Post-warranty maintenance is carried out in accordance with the terms of the contract. Initially, the buyer will have to deliver the faulty equipment for repair. In most cases, this service is not included in the cost of post-warranty service. The consumer will have to arrange delivery themselves. In order for repairs to begin, you must present a contract and documents confirming payment for the goods. Therefore, the relevant documents must be kept for the entire period while the post-warranty service is valid. If there are no documents, repairs may be refused.

The agreement regulates the rules for the provision of post-warranty service. Typically, repairs to the product begin within 3 days. The repair period depends on the complexity of the breakdown. When the fault is fixed, the repaired products will be returned to the customer within three days.

It is noteworthy that a free storage period for repaired goods can be established. The relevant information is recorded in the contract. If the period is over, penalties may begin to be charged.

Post-warranty repairs and maintenance

Post-warranty repairs are beneficial for the buyer. In official centers, the procedure is carried out in compliance with certain standards. In addition, the delivery of spare parts is organized, and the organization’s employees know well how to work with specific equipment. Therefore, post-warranty service helps to obtain quality service. Official centers are open seven days a week. The company has all the necessary equipment to diagnose the product. If a unit is missing, it will be ordered from the central warehouse. The client does not have to look for spare parts for repairs on his own.

Additional Information

However, the buyer is not obliged to use post-warranty service. He may refuse to enter into an agreement. If the agreement has already been signed, the right to return funds in full exists before the start of post-warranty service. This rule follows from the provisions of Article 782 of the Civil Code of the Russian Federation. It states that the customer has the right to refuse the contract unilaterally and demand a refund, with the exception of actual compensation for the contractor’s expenses. Until the agreement comes into force, the company providing post-warranty service does not bear any costs. Therefore, the client can return the funds in full.

How is the repair going?

Let us pay attention to how to act if a product breaks down, the warranty period of which has not yet expired.
The service center or store where you can contact for help is indicated in the attached coupon or agreement. You must have with you:

Warranty card.
Service book.
Warranty service agreement.
Technical certificate.
Any of the listed documents indicating the warranty period.
Receipt of payment for goods. But the law does not require it.

This is also important to know:
Is it possible to cancel the tour and get all the money back?

When returning the product for repair, be sure to note any external damage, if any. Describe them and take a photo.

If the product is not large, you can deliver it to the service center yourself (for example, a phone or camera). If a large item breaks down, the party performing warranty service transports the item using its own resources. For example, a washing machine.

The buyer has the right to reimburse transportation costs incurred for the delivery of large goods.

The service center can provide goods for temporary use while your product is being repaired (for example, a refrigerator, TV).

Not all goods can be issued for temporary use.

Warranty repairs must be carried out in the shortest possible time. But it should not last more than 45 days.

It is possible to draw up a contract that will stipulate the repair time.

The warranty service issues a receipt indicating:

Name of product.
Model, make and serial number.
Date of receipt of goods.
Repair period. If this clause is violated, the party is liable according to the contract.

If a product frequently breaks down during the warranty period, you have the right to a replacement or refund.

Post-warranty vehicle maintenance

A car is considered one of those objects that is most often provided with post-warranty service. This is due to the long service life of vehicles and the complexity of their repair. To get your car back up and running, you should contact a professional. This is exactly the kind of service provided by official manufacturers and dealers.

Post-warranty servicing of vehicles is carried out on a classic basis. The client is offered to conclude an agreement. The buyer can also independently initiate a transaction if the company provides the appropriate service. The client will have to collect a package of documents, then sign the agreement.

If a car breakdown occurs during the post-warranty period, you must contact the dealership. You must have documents with you confirming the conclusion of the agreement. This could be the agreement itself, a paper demonstrating the deposit of funds. Additionally, identification will be required.

Arbitrage practice

Let's look at a few examples of disputes between sellers and buyers after the end of the warranty period:

No. 1. A man bought a car. During the warranty period it became defective. The owner repeatedly contacted the dealer for repairs, but was refused, citing improper operating conditions and the absence of a malfunction in the list of warranty cases.

In court, the plaintiff asked to replace the faulty car with a car of the same brand, to recover from the defendant moral compensation and a penalty for the delay in fulfilling the requirements. The defendant filed an objection, arguing that the plaintiff sought repairs during the post-warranty period.

Decision No. 2-114/2015 2-114/2015(2-3882/2014;)~M-3567/2014 2-3882/2014 M-3567/2014 dated January 21, 2015 in case No. 2-114/2015 The court satisfied the demands, obliging the defendant, in addition to everything, to pay a fine in the amount of 50% of the awarded amount.

No. 2. The man entered into an agreement with the company for the supply and installation of an air conditioning system. The work was completed, the buyer refused the post-warranty service agreement. The warranty was given for 12 months.

Two years later, the system stopped working and the buyer's home was flooded due to a malfunction. He turned to the organization for compensation for losses, but they refused. Then he filed a claim in court and demanded to recover from the defendant the cost of restoration repairs, compensation for moral damage, penalties and legal expenses.

By decision of June 14, 2013, the requirements were satisfied.

What to do if the terms of the contract are not met?

Both parties are required to comply with the terms of the post-warranty service agreement. If the provisions of the agreement are violated, the consumer may:

provide the contractor with a new deadline for providing the service;
demand a reduction in the cost of work;
terminate the contract.

The first step is to file a complaint. It is sent to the address of the organization obligated to fulfill the terms of the post-warranty service agreement. The document puts forward demands for fulfillment of obligations or termination of the agreement. If the company continues to fail to act, you can go to court. Moreover, the complaint serves as evidence that the citizen tried to resolve the situation peacefully. The presence of paper will play into the applicant’s hands. In addition, you can additionally contact Rospotrebnadzor.

For your information

In practice, post-warranty service may be performed poorly. In this case, Article 29 of the Law “On Protection of Consumer Rights” comes into force. A citizen may demand that deficiencies be corrected free of charge, reimbursement of expenses if the repair was carried out independently, or demand a reduction in the cost of the service. When a company refuses to reimburse repair costs, restore the product, or reduce the cost, you need to prepare a complaint and go to court.

Consumer rights in case of failure or poor quality repairs

It is necessary to require the service representative to provide written reasons for refusing to repair the device. The document must have a reference to legislation.
The illegal refusal is appealed in court.
Poor quality work should not be accepted (a document must be signed). The client is given the right to demand: elimination of deficiencies without charging a fee;
reimbursement of expenses;
The service is also required to respond for violation of the warranty period. If there is a post-guarantee agreement, you can request a reduction in the cost of services. The penalty in this situation is 3% of the price for each day of delay.

Advice: in a conflict situation with the service center, you should negotiate in writing and save requests and responses received for the court.

Sources

https://advokatmt.ru/postgarantiynoe-obslujivanie-chto-eto.html
https://FB.ru/article/470475/garantiynoe-obslujivanie—eto-opredelenie-usloviya-trebovaniya-i-dogovor
https://pred-pravo.ru/postgarantiynoe-obsluzhivanie/
https://torex.ru/service-and-warranty/postgarantiynoe-obsluzhivanie/
https://pravoznayka.ru/obshee/vse-o-servisnom-obsluzhivanii-po-zakonu-v-rossii.html
https://aquaresurs-udm.ru/zhaloby/1428-kak-pravilno-postgarantiynoe-ili-poslegarantiynoe.html
https://dostavkin31.ru/pensiya/6710-postgarantiynyy-kak-pishetsya.html
https://potrebexpert.online/6116-prava-potrebitelya-pri-garantiinom-remonte
https://rzv74.ru/postgarantiya/
https://PravaPot.ru/obschee/garantiya/servisnoe-obsluzhivanie-eto.html
https://avto-city.ru/service/postgarantiynyy-remont/

How to terminate a post-warranty service agreement?

Article 16 of the Law “On the Protection of Consumer Rights” states that it is impossible to impose additional services on the buyer without allowing them to make a purchase that the citizen wants to make. Such an action is a violation. In this case, you can terminate the post-warranty service agreement and return the money back.

Attention

Another reason for termination of cooperation with the seller when purchasing goods is refusal to provide services. A similar rule applies if the deadlines for fulfilling obligations are violated. In this case, it is permissible to terminate the post-warranty service agreement on the basis of articles of the Law “On Protection of Consumer Rights”. The refund of the amount may be refused if the failure to meet the deadlines was not due to the fault of the contractor.

If a citizen decides to stop cooperating with the seller and terminate the post-warranty service agreement, it is necessary to proceed according to the following scheme:

Make sure there are grounds for terminating the agreement.
Document the existence of grounds. If the reason was the seller’s failure to comply with the repair deadlines, it is necessary to provide documents confirming exactly how the service was received.
Notify the company of termination of the contract and demand a refund.
Wait until the requirements are reviewed. Typically a response is given within 30 days. The period begins to be calculated from the moment the application is received.

If the company refuses to provide the buyer with funds, you can go to court. To do this, it is necessary to prepare a statement of claim taking into account the requirements of Article 131 of the Code of Civil Procedure of the Russian Federation.

Topic: Non-warranty repair period, repairs take a very long time

What did the lawyer you contacted tell you? It's difficult to say anything without seeing the documents. You need to read everything, look at the insurance rules, read what is an insured event, what is not, what point of the rules the insurance company refers to when refusing, what documents you provided them with, what claims you wrote, and both. Is your phone out of warranty?

Maintenance of high-quality diesel power plants is usually performed every 250–500 operating hours, depending on the brand of engine and generator.

Procedures that are more complex (for example, diagnostics) are carried out based on the model, mileage, age and other technical characteristics.

Maintenance of high-quality diesel power plants is usually performed every 250–500 operating hours, depending on the brand of engine and generator.

And an integral point of inspection is checking the brake system, which is directly related to the safety of the driver and passengers.

Body repair of any complexity Replacement of windshields and side windows Welding of plastic, repair of bumpers Restoration of body geometry Sound insulation of the car. Headlight polishing Body polishing Car painting Painting parts Painting bumpers Elimination of chips and scratches Anti-corrosion treatment of cars.

Appointment of quality examination. Its necessity arises when it is not possible to accurately determine the cause of the breakdown.

Hello! My name is Lampobot, I am a computer program that helps you make Word Maps. I can count perfectly, but I still don’t understand very well how your world works. Help me figure it out!

When purchasing, be sure to make sure that the information specified in the instructions and what is written on the coupon completely coincide.

The question often arises: what does post-warranty service mean and how does it differ from warranty service?

After the end of the factory warranty, a contract is concluded and the car continues to be repaired under similar conditions. Since purchasing the car, I have heard with enviable regularity from the dealer that if I am loyal to them, I can count on help in crisis situations. Some time ago I discovered a problem - the engine was underheating. After reading the material online, I realized that the problem was with the thermostat. I signed up for diagnostics at Autopremium and started reading.

If post-warranty repairs are not carried out on time, then you have the right to:

assigning a new deadline for completing the work for the contractor;
demand a reduction in the cost of the service;
entrust the execution of the work to another master, and demand reimbursement of expenses from the previous contractor;
terminate the contract.

During the warranty period, the manufacturer undertakes, in the event of equipment failure or malfunction, to eliminate the cause of the problem at its own expense, followed by making adjustments to the production technology.

Problems and nuances

The possibility of using post-warranty service largely depends on where the car or other product was purchased. Usually the service is provided if the transaction is concluded with official dealers in the Russian Federation. When purchasing equipment abroad, post-warranty service may not be available.

Repairs can be performed at official dealership centers located throughout the Russian Federation. Let's say the purchase of goods was made in Vladivostok, and the need for post-warranty service arose in Kaliningrad. In this situation, the client will be provided with the appropriate service despite the fact that the person is not in the place where the conversation was made.

If the post-warranty service agreement is terminated, the consumer may request the return of funds provided at the conclusion of the transaction with the seller. A similar measure is also applied if cooperation between the company and the buyer is terminated before the start of the contract.

IMPORTANT

Article 28 of the Law “On Protection of Consumer Rights” states that if a service is provided in violation of the deadlines, a penalty may be charged. The corresponding measure also applies to post-warranty service. The terms of completion of the work are regulated by the contract. If repairs are not carried out within the specified period of time, sanctions may be applied. However, the amount of the penalty cannot exceed the cost of performing the relevant work. Typically, the amount of the monetary penalty is fixed in advance in the contract.

Additional questions

When they can refuse

There are criteria by which the possibility of warranty service is determined. Let us note the reasons why warranty service may be refused:

The equipment was not used for its intended purpose.
The rules of transportation and storage were violated.
Installation and commissioning were not carried out according to instructions.
Changes have been made to the design of the equipment, and the manufacturer's components have been replaced.
Power surges caused a breakdown.
The repairs were carried out independently.
As a result of unauthorized repairs, the seals were damaged.
Physical damage was caused by the buyer, resulting in equipment failure.
Installation or repair was carried out by an unqualified specialist.
Damaged power cords, lamps, glass, locks, hinges.
The product has been repainted.

Warranty repairs of equipment are carried out at the place of its installation; if this is not possible, they are transported to the warranty service center. Accordingly, by the buyer or service center.

Does it matter where I bought my car?

Certainly. This only applies to cars purchased in Russia from official dealers.

Which services will service my car?

At official dealerships. Nissan has them throughout Russia. That is, if you bought a car and entered into an agreement for post-warranty service in Vladivostok, you can contact the service in Kaliningrad or in any other city in the country where there is an official dealership. For those who have purchased a Nissan post-warranty service contract, the Nissan Assistance** service is available free of charge. This is a 24-hour roadside assistance service. You can also transfer the Nissan post-warranty service contract to the new owner of the car when it is sold. That is, if you decide to sell your car, the new owner will be able to use the post-warranty until it expires.

Okay, now the most important thing. How much does it cost

As we already said, all brands have different conditions. Nissan works this way: you can choose a package for a period of one year or 125 thousand kilometers and up to three years or 200 thousand kilometers (whichever comes first). The price is fixed (you pay once) and depends on the specific car model.