How stores can prepare for labeling clothing and household linens

Is it possible to return a T-shirt of good quality?

You have decided to return a T-shirt of good quality. There are different reasons for returning:

• I don’t like the color, style, doesn’t match, etc.
• We were in a hurry with the purchase (we found it cheaper or picked up other furniture), changed our minds

Check if your product is on the list of goods of good quality that cannot be returned or exchanged.

If your product is not on these lists, then you can return to the store within 2 weeks, not counting the day of purchase, and exchange it for another. And if another product that suits you is not available, the seller is obliged to return your money.

The quality of goods is regulated by the State Quality Standard (GOST) or technical production conditions (TO), which is indicated in the relevant accompanying documentation.

According to Article 4 of the Law “On Protection of Consumer Rights”, the seller is obliged to provide the buyer with a product suitable for use and corresponding to the description, taking into account its expiration date and service life.

If all standards are met, the T-shirt is a good quality product.

The period for exchange and return of a T-shirt of good quality is 14 days.

Conditions

Basic

• The product has not been used
• Presentation and packaging preserved
• There is no violation of labels and seals
• Availability of cash or sales receipts

If the receipt is missing, then a refund is possible, supported by witness testimony.

If the T-shirt was purchased in an online store, then an electronic payment document can be used as evidence.

In the absence of documents confirming the purchase, the seller rarely accepts the goods back. In this case, you must contact the consumer rights supervision service or Rospotrebnadzor.

Procedure

The buyer must perform the following actions:

1. Draw up an application in 2 copies and give it to the seller. One copy remains with the buyer, and a mark indicating acceptance of the application is placed on it. The second copy remains with the seller.
2. Give the T-shirt in its entire package to the seller. In this case, labels and seals must be intact. After delivery, the buyer’s copy is marked with acceptance of the goods.
3. Present a document confirming the purchase of the goods at this particular outlet.
4. Provide an identification document.

The application must indicate the requirement. That is, what is needed, a refund or exchange of goods. The seller is obliged to satisfy this requirement within no more than 3 days from the date of filing the application.

A product of poor quality or defective is considered to be one that has deviations from the normal one.

Marriage if

• There are deviations in appearance from normal, or the equipment is not complete;
• There are shortcomings due to which the T-shirt is not able to satisfy the perceived needs of the buyer;
• There are shortcomings that prevent the product from fulfilling its direct functional purpose;
• Characteristics differ from those stated in the accompanying documentation;
• The parameters do not correspond to GOST or TU, according to which the goods were produced.

There are different types of marriage.

Any of the above types of defects allows you to return the T-shirt to a store or other outlet.

However, it is not possible to return the goods in the following cases:

1. If the defect arose due to the actions of the buyer;
2. If the buyer was informed in advance about the existing defects;
3. If the warranty period has expired.

The warranty period is the period during which the manufacturer or seller provides the buyer with the right to return a defective product. It is installed on each item separately, depending on the characteristics of a particular product and legal requirements.

The warranty period includes:

• warranty from the manufacturer - which is established by the manufacturer in accordance with the law (for example, in GOST);
• warranty from the point of sale - which must be no less than the period specified by the manufacturer.

The buyer can return the product within two years after purchase, even if the warranty period has expired. However, this requires serious reasons. And the return procedure in this case will be complicated.

Buyer's rights

If the T-shirt is of poor quality, that is, violations and defects are identified, then, according to Article 18 of the Law “On Protection of Consumer Rights,” the buyer has the right to a number of demands.

The buyer has the right to:

• To return and receive money;
• To exchange the product for a new one with the same declared characteristics;
• To carry out repairs free of charge;
• To exchange for a product with other characteristics with payment of the difference in price
• By agreement of the parties, a reduction in the price of the product equal to the amount of the defect found.

It is important to consider that the choice of one of the above items should be made by the buyer, but not by the seller.

Procedure

If after purchase a T-shirt is found to be defective, the first thing the buyer should do is contact the seller. At the initial stage, you should try to come to an agreement with him verbally, but if nothing works out, then you need to move on to serious action.

Is it possible to return an item if it has been worn?

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In the event that a similar or suitable model is not on sale, the buyer has the legal opportunity to demand a refund of the money spent on its purchase.

According to current legislation, the seller is obliged to fulfill the request for a refund for the purchase within 3 calendar days from the date of filing the claim. Is it possible to return furniture to a store under consumer protection laws? Find out about this from our article.

Features of refusing an online purchase Clothes purchased via the Internet can also be returned. The legislator has established simplified conditions for the return of such a purchase.

Important

You can refuse an item ordered online at any time before receiving it, and after receiving it within 7 days. When returning such a product, the seller is obliged to return the money spent to the buyer, except for shipping costs.

Is it possible to return an item to the store if it has been worn?

Returning clothes to a store The Law “On Protection of Consumer Rights” provides for situations when a purchased item can be returned back to the store shelf. How to do this correctly? And how long might this take? Read the article. articles:

• What does the law allow?
• What clothes cannot be returned?
• Preparing to return clothes to the store
• Legitimate reasons for returning clothing
• Actions in the store to return goods
• How to return clothes to a store without a receipt?
• How to return clothes that are defective?

What does the law allow? The Law “On Protection of Consumer Rights” allows:

• Return the non-defective item back to the store within two weeks, not counting the day of purchase.

Is it possible to return worn goods?

According to the Consumer Rights Protection Law, the buyer has the right to return or exchange goods of both proper quality and improper quality, that is, defective ones. One of the reasons must be indicated in the return application.

At the same time, you need to keep in mind that the item will be accepted back only if it has not been used, unworn, its presentation, consumer properties, seals, factory labels have been preserved - all this is usually assessed by the store administrator by eye, and there is also sales receipt, cash receipt or other document confirming payment for the goods.

Please remember that returns or exchanges can only be made at the store where the purchase was made. Even if it is a network mass market, it will not be possible to return the goods in any store.

Also, if you bought an item online, it will not be accepted back in the offline store of this network. The application form is usually issued directly at the store where you purchased the product.

Most often, in addition to the reason for the return, you need to indicate your passport details, contact phone number and sign. The application is filled out under the guidance of the store administrator.

Refunds are made in the form in which the goods were paid for - cash or card.

Therefore, do not forget to take with you the bank card you used to make the purchase. If no controversial issues arise, the return process takes no more than minutes. Also, from experience, if you paid in cash, it is better not to come with a refund in the morning, since the cash register may not have the required amount, and you will be asked to come later.

The time frame for returning goods may vary. If it is clothing, then in most cases it is two weeks from the date of purchase. In some stores, customers have a month to decide whether this item is needed and, if necessary, return it. For example, in stores of the Inditex holding - Zara, Bershka, Massimo Dutti - the return period is 1 month, which not everyone knows about.

The absence of a receipt is not a reason to refuse a refund for an item. So, if you have lost your receipt, you can return your purchase without it. If you paid for the goods using a bank card, you can confirm this by requesting information about the transaction from the bank; if a mobile bank is connected, you just need to show the statement on the screen of your mobile phone.

The fact of making a purchase can also be confirmed by witness testimony. In addition, store employees can find a receipt in the database on the computer and print it.

All indicated cases of returns without a receipt have been verified by the author of the text from his own experience. If a defect is discovered during use of the socks, the item can be exchanged or returned only within the warranty period established by the manufacturer.

It may differ for different things. For example, the warranty for bags and shoes is most often 1 month.

At the same time, there is a caveat for shoes - the warranty period is counted from the beginning of the season, that is, if you bought shoes or demi-season boots at a winter sale, then the countdown will begin in spring.

At the same time, some stores, usually well-known brands, meet customers halfway and are ready to return money even if the warranty period has already expired, or, for example, the soles of boots have become unstuck.

In this case, you need to contact the specific salon where you bought the shoes and resolve the issue with the administrator on an individual basis.

It is best to call the store in advance and explain the situation, and then come in person with the defective item.

According to the expert, also in accordance with paragraph 5 of Article 18 of the law, in the event of a dispute about the causes of defects in the goods, the seller, manufacturer, authorized organization or authorized individual entrepreneur, importer are required to conduct an examination of the goods at their own expense. The consumer can be present at the time of this examination and challenge its result in court.

If it is proven that the quality of the goods was damaged due to the fault of the buyer, he will have to reimburse the seller for the cost of the examination and refuse claims.

Ideally, the seller should warn you about this at the checkout, and this information should also be indicated on the receipt. Again, if the store values ​​​​the client, it can meet him halfway and accept the substandard product back on an individual basis; these examples were in the practice of the author of the material.

If you bought an item in an online store and want to return it, then to do this you will need to send the item by mail back to the seller or call a courier to return it.

In this case, the buyer needs to be prepared for additional shipping costs.

So, calling a courier in Moscow can cost from up to rubles, sending by Russian Post costs less, for example, in the Moscow region - about rubles, depending on the weight of the parcel.

A return form for online stores, as a rule, is always attached to the order, or you can print it out on the store’s website in your personal account. In this case, you will not be required to provide a passport. If you have any questions, you can always call the store’s call center; usually the employees give clarification without any problems. Here it is also important to meet the deadline so as not to waste money on sending in vain.

To do this, it is advisable to familiarize yourself in advance with the conditions for returning goods on the website of this store. Accordingly, you will also have to wait longer for the money to be returned to the card until the package returns to the seller and the refund is issued; the whole process may take a couple of weeks. In this case, you will be immediately refunded if you paid for the order in cash or a refund will be issued to the card.

This means that you will no longer be able to order a product without first paying in full, that is, if you need to try on several pairs of shoes or clothing sizes, you will have to pay for them in full first, and later you will be refunded for those items that did not fit. According to the decree of the Government of the Russian Federation from clothing, these are: underwear, hosiery and swimwear.

The law says nothing about hats; their return or exchange occurs on a general basis.

If you have problems returning things, you can seek free help from lawyers by leaving a request on the website of the online reception desk for consumer rights protection, opened with the support of the Moscow government.

You can also seek advice from the Society for the Protection of Consumer Rights, they will also help with the examination of goods.

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How to return items to the store

According to the current legislation of the Russian Federation, almost any purchase can be returned within 2 weeks. However, there are a number of nuances in this rule that you need to familiarize yourself with before requesting a return of the goods.

To answer this question, it is necessary to refer to the legal acts governing commercial relations between the seller and the buyer. The only exceptions are certain product groups, such as swimsuits, hosiery, underwear and the like.

In other cases, a purchase can be returned if its original presentation, packaging and all labels are intact. Also important is the fact that the item should not be worn.

must have the appropriate presentation and must not be worn. You can return a purchase without a receipt, but only if the buyer brings it to and the buyer can prove that the product was defective from the beginning - then. She answers there are different people and like everyone who returns things.

I am the director of a clothing store. Today she wrote that the jacket is being dyed and she wants to return it. But the tags were torn off and she was wearing it. We have already sold many of these jackets and this is the first time such a complaint has been received.

Tell me, can we not make a return if the item is without tags and has already been worn? You may have the right not to exchange a jacket because it is worn when the consumer bases their claim on the fact that the product did not fit. But if the requirement is based on Art.

If the deficiency is confirmed, you are obliged to satisfy the consumer’s requirement.

Is it possible to return a worn item within 14 days?

No one is immune from an unsuccessful purchase when the purchased item, for example, a dress, does not fit in size or is simply not liked. Not everyone knows whether it is possible to return an item back to the store.

Let us consider in detail how to act in such a situation, within what time frame and on what grounds a refund can be made. ZPPP - Law on the protection of consumer rights, regulating the relationship between the consumer and the seller, manufacturer, importer or performer.

It establishes the consumer’s right to receive a quality product, but also regulates the possibility of returning a product of proper quality.

Good afternoon, ladies and gentlemen. This was the question.

Not all consumers know that they have the right to return a purchased item to the store, even if it is not defective. But this is not possible in all cases and not in every product category.

In this article, we will tell you in detail which purchases can be returned, how to proceed so that the store accepts the goods back, and how to protect your rights if you cannot reach an agreement with the seller.

The Consumer Protection Law regulates the buyer’s right to exchange or return goods to the store, even if their quality meets the standards. This right applies to products that belong to the non-food category.

The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration, etc.

Is it possible to return a worn item to the store?

If a TV, refrigerator and other things purchased in a store, including a wallet, do not suit the consumer, he has every right to return the goods to the seller within 2 weeks.

Before returning an item, you need to know what the rules are for returning an item to a store within 14 days.

A product of good quality is a product that has no defects, but a person wants to return such a product to the store only for the reason that the color, size did not suit him, or he simply did not like the product. The buyer has the right to exchange a new product within 14 days.

You also need to understand that if the consumer does not like the product, then he first has the right to exchange the product. And he can return the money for the product only if the seller does not have a similar product on the day of the request, that is, he cannot offer the buyer a suitable replacement option. This is stated in Art. According to Art.

Is it possible to return an item if it has been in your hands for more than two weeks? or return of the goods, regardless of whether they were of proper quality.

What can you find out about the manufacturer from the label on the clothing? Is it possible to return a shirt that I didn’t like after the first try on at home? Experts from Rospotrebnadzor answered questions from readers chtoestchto.

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VIDEO ON THE TOPIC: 14 DAYS: about returning goods of good quality

Source: https://monarh-teks.ru/zemelnoe-pravo/mozhno-li-vernut-vesh-esli-ona-bila-noshena.php

Is it possible to exchange a T-shirt in a chain store?

• Returning a T-shirt
• Is it possible to exchange a T-shirt in a chain store?

• Is it possible to exchange a T-shirt in a chain store?

• Is it legal to return clothes to a store?
• Are T-shirts subject to exchange and return?

• Lawyers' answers (2)
• Looking for an answer?
• Is it possible to return a T-shirt
• Buying and returning clothes to the store: 7 tips from Rospotrebnadzor

Returning a T-shirt If the T-shirt you purchased is of good quality, you also have the right to return it, demanding a refund of the money paid, under the following conditions: free consultation on consumer rights Return of a T-shirt purchased remotely (in an online store, from a catalog, etc.) Is it possible to exchange a T-shirt in a chain store? In EKKO, you can, but in Zarya, for example, you can’t.

We are, in fact, talking about the dishonesty of the seller or a factory defect. Fourteen days have passed since the purchase, the labels and sales receipt have been thrown away, the item has been used... What to do? Money thrown away? Article 18 comes to the rescue. The presence of defects in a product allows the consumer to make a number of claims.

The seller is obliged, based on the client’s wishes, to replace the product with another of the same or a different brand, model or article with a corresponding recalculation of the purchase price, or to accept the low-quality product and fully refund its cost. In addition, such requirements as a proportionate reduction in price will not be left without attention;

52 Acceptance and refusal of inheritance... *Ylika* 23 3728 06 Apr 2018 21:19 Document on the absence of debt DmB 3 904 06 Apr 2018 18:56 NBKI I want to sue. At the time of delivery, underwear must be tried on, observing all hygienic requirements. If the size does not fit and the fit of the product is far from ideal, you can refuse the purchase.

According to Decree of the Government of the Russian Federation of January 19, 1998 No. 55, before payment of the cost, this can be done at any, even the last, moment. In this case, the buyer will only have to pay for the courier. Competent virtual stores respect their customers. Delivery of several, but no more than three models of one article, is popular among those who doubt the choice of size. In addition, it significantly saves time and at the same time increases the chances of purchase. Table of contents:

• Returning clothes back to the store Is it possible to exchange an item that does not fit in size for another one if I have already cut off the price tag?

Instead of a check, the buyer can provide any other document or testimony confirming the fact of purchase. When returning goods of proper quality, the buyer may require:

• Replacing a product with another one with more suitable characteristics;
• Replacement of a product with a product of a different brand (with recalculation of the purchase price);
• Refund of money in exchange for return of goods;

Read about the procedure for returning a T-shirt in the next section. How to return a T-shirt of good quality? You can return the T-shirt back to the store if the following conditions are met:

• No more than fourteen days have passed since the purchase.

To be fair, I’ll say right away that the examination, if it is not engaged in advance, is unlikely to identify a manufacturing defect on a worn product, so the result was obvious. Here the decisive role was played by the store owner’s integrity, his firm position in life that boors and impudent people must be punished.

I don’t even mention the lost time, mood, etc. Everyone decides for themselves what to do, some watch the program “In Use,” and others “Hour of Judgment.” Remote purchase Before placing an order, the buyer should carefully read the store rules.

Particular attention should be paid to the conditions and terms of return, because no one is immune from an unsuccessful purchase.

If the item has not yet been delivered to you, you can already refuse it. After the transfer you can cancel within seven days. If the seller does not attach documents indicating the procedure and terms for returning goods of proper quality, you can refuse the goods within three months from the date of its transfer.

To return the product, it must not be in use, its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the product must be preserved. If there is no such document, then you can refer to other evidence of purchasing the goods from this seller (a screenshot of the online store’s personal account, a purchase notification by email or SMS).

Is it possible to return a worn item to the store?

— Constitutional law — Is it possible to return a worn item within 14 days

When purchasing any product, the seller is required to issue a properly executed sales receipt.

• Any wardrobe items are transferred to the buyer in packaged form (packaging is free).

Tip #6. Choose high-quality and safe children's clothing When buying your first clothes for a newborn, avoid items made from non-natural fabrics.

Inspect the items of the children's wardrobe for seams, knots and all kinds of decorative elements - they should be located exclusively on the outside, their contact with the baby's skin is not allowed.

Any products for newborns require pre-washing, and this must be indicated on the label. The choice of clothing for premature newborns deserves special attention.

Is it possible to return a product of good quality after 14 days?

During what period can a purchased product be returned under consumer rights? All aspects related to the purchase of goods and services are regulated by the Law on the Protection of Consumer Rights. It indicates the main provisions under which products can be returned.

The law establishes that, under certain conditions, products can be returned to the store within the first two weeks from the date of purchase.

It should be taken into account that technically complex products cannot be returned during this period if they are in working order.

If a defect is discovered, the consumer is given two years to return the product because of it. The law stipulates reasonable time limits.

That is, if a defect was or could have been discovered in the first month, and the buyer continued to use the product for another year and a half, then it is assumed that the client is satisfied with everything.

Buying and returning clothes to the store: 7 tips from Rospotrebnadzor

A manufacturer who responsibly places information about their products will also care about the quality of the product itself. Standards for marking clothing, knitwear, hats, underwear and other garments are GOST 10581-91, as well as GOST 3897-87.

The product label must contain information about the size.

Is it possible to return a worn item to the store?

If additional quality assessment is required, the period established by law will increase to 20 days.

• No more than 45 days - if the buyer preferred the elimination of defects by the seller or manufacturer to a replacement or refund.

Tip #4. Ask about the warranty period When purchasing clothes, check whether they are covered by a warranty and for how long.

Please note: warranty periods for so-called seasonal clothing are usually counted from the start of the season. However, they can vary depending on the region and are often regulated by local authorities.

In some cases, clothing is subject to exchange and return within 2 years (if the warranty period for the use of the product is less than 24 months, and the buyer can prove that the product was defective from the beginning - that is, until the time of its sale). Tip #5.

What products can be returned to the store within 14 days?

Attention In addition to the desire to return the money, the buyer may demand the following:

• exchange for a similar one;
• recalculate the cost and return part of the money paid;
• make repairs or reimburse the amount of money that was spent on it.

The possibility of making a return is valid during the warranty period. Moreover, if malfunctions of a technically complex product are identified within 14 days, the seller must immediately exchange it, or, if the client wishes, return the money.

After 14 days, the seller may offer free repairs. Replacement occurs within a week. If the product is additionally checked, this period is 20 days. If time is needed for more than 7 days, then the buyer has the right to receive for use another product with similar properties and functions.

Is it possible to return goods after 14 days? how to protect your rights?

A small consolation in this situation is the fact that in the event of a conflict with the seller, you can always try to defend your rights with the participation of Rospotrebnadzor or through the courts.

But what about those who buy things online, since online stores do not provide receipts at all? Despite the apparent complexity of the procedure, processing returns online is usually much easier than in regular retail outlets.

This may be due to the fact that the buyer always has copies of electronic payment documents confirming the conclusion of the transaction at hand.

In addition, most shopping sites are very concerned about their reputation.

For the owners of a network outlet, quickly and quietly processing the next return is much cheaper than the wave of negative reviews about the company on the Internet provoked by a refusal.

Is it possible to return an item to the store without explanation and for how long?

Tags, labels and price tags must not be cut off from the purchased item.

• Clothing can be returned to the store upon presentation of the receipt issued at the time of purchase.
• If the consumer is not satisfied with the purchased item, then in the store he can not only return it, but also exchange it for a similar one in a different color or size.
• If, when returning clothes, there are no similar clothes, the buyer can either ask for a refund in exchange for returning the item of clothing, or negotiate and wait until a similar item appears in the store again.
• The consumer has the right not only to return the clothing to the store, but also to exchange it for another item of clothing with a recalculation of the cost of payment.

The most important thing when returning clothes back to the store is to preserve the appearance of the clothes.

Most likely, you are dealing with online scammers.

• When placing an individual order for any item via the Internet, be prepared for the fact that, according to the law, you will not be able to return this item from the seller.
• The only exceptions are those cases when the item that arrived in the mail caused some complaints regarding its quality.

All rules regarding the exchange and return of unsuitable, but at the same time, high-quality goods apply to items on sale (including on the Internet). But it is no longer possible to apply them to the “markdown”. Many unscrupulous sellers use this “loophole” in the law for their own purposes.

Source: https://prozppinform.com/mozhno-li-vernut-noshennuyu-vesch-v-magazin/

How to return a T-shirt with a defect under warranty?

If a defect is detected within the first 15 days from the date of delivery of the goods, then you have the right to return the goods or exchange them for the same or similar ones with a recalculation of the price.

Important: the countdown of the period begins from the moment the goods are received. If you paid for the product and it was delivered to you a week later, then the non-guaranteed return period is calculated from the day of delivery.

The money must be returned to you within 10 days, and a replacement must be provided within 7 days from the date of application (if with quality control, then within 20 days).

Important: if the price of a product has increased since the date of purchase, you have the right to demand compensation for the difference in price.

Claim for defects within 15 days after purchase, except for technically complex goods

After this period, you can only count on warranty repairs of the product.

Although, if the repair lasts more than 45 days, or the fault turns out to be unrepairable or recurring, then you have the opportunity to demand a replacement or refund.

You can also demand compensation for losses associated with the sale of a device of inadequate quality to you. For example, compensation for the costs of transporting goods to the place of repair.

Claim for return of goods if defects are discovered after 2 years, but within the service life

Claim for return of goods if defects are discovered after the expiration (absence) of the warranty period

While you are waiting for the product to be repaired or replaced, you can request a replacement from the seller during this period. You must be provided with a replacement within 3 days.

1. if the warranty period has not expired, you should contact the seller (manufacturer, importer) with a written claim, drawn up in two copies, with clearly stated requirements (copies of all necessary documents are attached to the claim, for example, a sales receipt, sales receipt, warranty card, etc. .).
2. the seller accepts the product and replaces it with another, or conducts a quality check (in your presence). Don't forget to get an acceptance certificate from the seller.
3. During the inspection, the seller is interested in establishing that the cause of the problem was your fault, so we recommend that you be present during this inspection (you have this right). The result of the check may be satisfaction of your request for a replacement, or refusal.
4. If you and the seller have a dispute about the causes of the malfunction, the seller is obliged to conduct an independent examination (where you can also be present) at his own expense. If the examination reveals a manufacturing defect, the seller is obliged to replace the product. If, on the contrary, the defect arose during operation, then you will be left with faulty goods and will be required to pay the seller the costs of conducting the examination.
5. If the consumer does not agree with the seller and the results of the examinations, then he has the right to file a claim in court.

- you must be returned the amount in the amount of the loan repaid by this moment with a refund of the fee for providing the loan, i.e. interest.

- in the case of a consumer loan (loan), you must return the amount paid for the goods and reimburse interest and other payments under the loan agreement.

If the T-shirt is defective

The buyer has the right to return the T-shirt on the basis of its poor quality if he finds on it:

• Holes;
• Leads;
• Unevenly stitched seams;
• Unevenly colored parts;
• Other fabric defects;

In order to return a low-quality T-shirt, it is not necessary to comply with the fourteen-day period. You can return it later if a defective item is identified.

For this you need:

• The T-shirt itself;
• A receipt confirming its purchase;
• Passport for filling out a claim for the return of low-quality goods;

Upon arriving at the store, the buyer must take the following actions:

• Tell the seller the reason for returning the T-shirt, show the defective parts;
• After this, the seller will offer to fill out a claim for the return of goods of inadequate quality;

You can draw up an application for the return of low-quality goods yourself by downloading a sample form or form freely available on the Internet, or you can receive it when you contact the store where the return will be made.

Information

An application for the return of low-quality goods must be drawn up in two copies, one of which will remain in the hands of the buyer until the current situation is resolved, and the other will remain for consideration by the management of the retail outlet.

• After drawing up an application for the return of low-quality goods, the seller can either immediately satisfy the buyer’s request, or send the T-shirt for examination, which will reveal the “nature” of the defect;

If the results of an independent examination show that the cause of the identified defect was a manufacturing defect, the buyer’s requirement specified in the application will be satisfied.

If the examination reveals improper use of the product, i.e. the buyer himself tore or stretched it, the requirement specified in the application will be refused. In addition, in this case, the buyer will have to pay for the examination, which the store conducted at its own expense.

The application review period is ten days. However, the examination may take longer and the review period will last up to thirty days.

If the store does not respond after this period, the buyer has the right to first file a complaint addressed to the store director, and then, if it does not bring any results, complain to Rospotrebnadzor.

Is it possible to return a T-shirt of good quality?

The client can contact himself at the address Moscow, Komsomolskaya metro station, st. Krasnoprudnaya, 7/9.2. Customers from other regions of Russia can exchange orders by mail to the address 109440.

Moscow: be sure to go to Aya No. 42, Print Bar LLC. The product is of inadequate quality. A consumer to whom a product of inadequate quality has been sold, if it has not been specified by the seller, has the right, at his choice, to demand (Article 18 of the Law): free elimination of defects in the product or reimbursement of the costs of correcting them by the consumer or a third party; a proportionate reduction in the purchase price; replacement of the product of a similar brand (model, article); replacement with the same product of another brand (model, article) with a corresponding recalculation of the purchase price; termination of the sales contract. At the request of the seller and at his expense, the consumer must return the defective product.

However, an unpleasant surprise can await the buyer in stores of familiar formats: the lighting of the hall and fitting room differs from natural. To avoid becoming the accidental owner of a set that “doesn’t suit you,” ask a consultant for clarifying questions. Because the “wrong shade” is not a defect according to the law.

And one more small example. I know a store that always accepts returns without asking about the reasons. And this has nothing to do with the supplier, to whom all problems are shifted. The main argument is increased loyalty to customers, most of whom are regular customers.

We remember that buying lingerie is a very intimate process and sometimes a conversation with a seller is similar in atmosphere to a dialogue with a doctor or personal hairdresser.

If you bought a T-shirt online from an online store

Good quality

If the item has not yet been delivered to you, you can already refuse it. After the transfer you can cancel within seven days . If the seller does not attach documents indicating the procedure and terms for returning goods of proper quality, you can refuse the goods within three months from the date of its transfer.

To return the product, it must not be in use, its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the product must be preserved. If there is no such document, then you can refer to other evidence of purchasing the goods from this seller (a screenshot of the online store’s personal account, a purchase notification by email or SMS).

If the product in the online store differs from what was delivered to you, this may also serve as a reason to return it to the seller and receive a refund. In this case, you can download the corresponding claim and present it to the seller: Claim for failure to provide complete and accurate information about a product purchased remotely

In case of refusal of the goods, the seller must return to the consumer the amount of money paid under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand.

Attention: any goods purchased via the Internet are subject to return, even technically complex ones and goods from the list of non-returnable goods.

Defective goods

If defects are discovered in a product purchased remotely (in an online store), you have the right to:

• replacement with a different type of T-shirt with recalculation of the price;
• reduction in purchase price;
• free repairs or compensation for repairs;
• refund.

If you were delivered a product with violations, such as quantity, assortment, quality, completeness, packaging and (or) packaging of the goods, you can notify the seller about these violations no later than 20 days after receipt.

The seller is obliged to accept the goods, perform a quality check or examination. Based on the results, a decision is made to satisfy your requirements. If you disagree with the results of the examination, you can challenge them in court.

Claim when purchasing goods of inadequate quality remotely