The procedure for seeking help from the President of the Russian Federation. How to write a letter to V.V. Putin on the official website?

Why is an open letter dangerous?

You DO NOT need to leave your personal data in the form of an open letter: addresses, telephone numbers, card numbers and similar information. It could very well be taken advantage of by scammers. Your letters do not undergo any moderation (are not edited) - they are published as you wrote. Be careful with your personal data.

Sincerely, site administration.

Title of the request:

The open letter has been published!

It will be available for reading soon. Find out where to get money quickly on the website PomoshDengami.ru.

We know that Vladimir Putin has already held direct lines 14 times in which Russian citizens personally addressed the president with pressing issues of rights violations, developing bureaucracy, bureaucracy, social and other problems. Some local officials are beginning to react and take measures to eliminate violations, without waiting for the end of the live broadcast of the country’s president’s communication with the people.

So maybe you shouldn’t wait a year for help before the next direct line for citizens to appeal to the president, but after numerous ordeals in search of justice, when you are sent from one official’s door to another. Find out how to write a letter to the President of the Russian Federation. It goes without saying that contacting does not guarantee that your problems will be resolved. But, demand will not hit the nose, as they say. Using the form above, write an open letter to the President of the Russian Federation here.

If the appeal is supported by the press, the letter will cause a public outcry, there will be a chance that your letter will reach the head of state, and will not fall into the hands of staff members who will bombard you with unsubscribes.

What questions can you ask for help with?

Appeals to the head of state can concern any topic , depending on what problem you are facing. We can talk about violation of the legislation of the Russian Federation, consumer rights, failure to fulfill duties by officials, corruption - in various areas:

  • justice;
  • healthcare;
  • education;
  • social and pension security;
  • housing and communal services;
  • labor sector;
  • ecology;
  • penal system, etc.

Reference. It must be taken into account that not all issues are within the competence of the president of the country. Thus, he cannot consider appeals against court decisions, but is endowed with the constitutional right to pardon convicted persons in a number of cases.

Open letter

The media (periodicals, television, electronic and others) from time to time choose “bright” open letters that evoke a storm of emotions in the comments.

By telling the whole country about the problems raised, such as how officials are inactive and evading their direct responsibilities, public media cause a resonance in society. People's opinions force all levels of government to pay attention to problems and try to eliminate them.

So, to the question whether or not you should publish open letters, there is only one clear answer - write! By posting the letter in the public domain, the appeal will be read not only by the Office of the President, but also by citizens who will definitely leave comments.

To write an open letter, use the form at the top of this page:

  1. Enter a title that reflects the essence of your letter and arouses interest in reading (a catchy title).
  2. Type your message in the large field below. Try to write without grammatical errors and follow the rules of punctuation.
  3. Choose a meaningful category in which your open letter will fall.
  4. Please complete the SPAM check by checking the box indicating that you are not a robot. and click the “Submit” button
  5. After sending, you will find it in the category that you specified when sending. Copy the link to the page with your appeal and post it on your page on any social network to spread the word. Ask your friends to tag so that as many people as possible can read it.

Do not include personal contact information in a public email.

Do you need a personal account?

Before submitting, at the end of the form, citizens are asked to create a personal account. It is better to do this, because in your account you can track the status of the application, view the history of requests and responses to them. Information about the applicant is automatically saved in the site database.

If you need to send a message about corruption, you must select the appropriate item on the page describing the service. The procedure for filling out the form is the same as the method described above. The content of the text must correspond to the topic: it is necessary to describe the facts of detection of corruption and confirm it with documents.

Ways to contact the President

  • Due to the widespread use of the Internet and its capabilities, write a letter to the President of Russia on the official website - letters.kremlin.ru;
  • Send a letter to the president by email (but not the fact that this address is working)
  • Call the administration of the head of the Russian Federation by telephone (toll-free number throughout Russia), (administration of the President of the Russian Federation), 2316 (free number for sending SMS messages), (Office of the President of the Russian Federation for working with appeals from citizens and organizations);
  • Send the letter the old way by mail - registered, with notification. Address: st. Ilyinka, 23, 103132, Moscow, Russia.
  • Make an online appointment with the president at letters.kremlin.ru/receptions/list/appointment or by phone.

Let's take a closer look at how to use these methods.

Track an active request

You can use your personal account to view information about the letter. After sending the request, a password for authorization into your account will be sent to the specified email address. The profile displays the current request and its status.

It is important to consider that after processing the letter, the person must receive a notification through the specified contacts. This means that you will receive a notification about the new status of the issue by email or phone.

When describing the request, it is worth remembering that the president and the administration do not accept complaints regarding judicial proceedings, since this branch is not executive and legislative. And in case of insults or unfounded slander, administrative penalties will be applied to the applicant.

Write to the President's website

An electronic reception is a virtual office on an Internet portal where they accept applications from citizens and post various information. “Electronic Reception” allows you to contact directly the President’s Reception. To register, enter accurate personal information, not fictitious pseudonyms. After registering, specifying your email address and account login password, you go to your personal account and send a letter to the president with a complaint or request. Anyone can register on this site.

Go to the address and start registering: letters.kremlin.ru. Fill out the fields marked in the image below and click “Register”.


First you need to register.

After registering on the official portal, you get the following opportunities:

  • write a letter to V.V. Putin electronic document (print, send scanned copies);
  • contact orally (via video communication);
  • make an appointment by appointment with an authorized person for receiving citizens;
  • convey an oral appeal at a personal reception to the president’s reception officer;
  • obtain information of interest from the help desk;
  • obtain information about the work of the president’s reception offices in the country;
  • see an overview of requests from other citizens and the measures taken.

Personal account is a personal page that helps enable personal capabilities for the user.

Text decoration

In addition to the electronic document itself, the text of which sets out the essence of the appeal, the citizen will be required to fill out the attached questionnaire. The text of the letter itself must meet the following criteria:

  • The maximum message length should not exceed two thousand characters, including punctuation marks and spaces. In the “Review” tab (section “Statistics”) in Microsoft Word, you can check whether the text exceeds the specified limit.
  • Facts must be presented briefly and concisely. The main thing is not to get away from the essence of the problem, immersing yourself in the presentation of minor nuances, and write briefly about your requirements, that is, indicate what solution is the main purpose of the appeal (for example, dismissal of an official who violated civil rights, review of the case, payment of due compensation, etc. .d.).
  • Allows you to attach attachments or materials to a letter in almost any electronic format. The file size should not exceed 10 MB.

The text of the message must comply with the rules of business correspondence. The letter must be written in Russian, without lexical and grammatical errors. The recommended message style is formal business. Similar requirements apply to other text requests to government agencies.

Electronic reception terminals

In order to expand the opportunities for Russians to contact the president, on the instructions of Vladimir Putin, the “Electronic Reception of the President of the Russian Federation” was created. It is presented in the form of terminals that are installed in settlements with a population of more than 70 thousand people. You can find such reception centers and find out the location on the map in your city. Go to: letters.kremlin.ru.

Time limits for consideration of citizens' applications according to the laws of Russia

In accordance with the federal law “On the procedure for considering appeals from citizens of the Russian Federation” (Article 12), a complaint sent to the President of the Russian Federation is considered within 30 days from the moment of its registration.

We are often afraid of making mistakes and taking the wrong step and for this reason we do not take the right steps. It is possible and necessary to fight against violations of the law in our country, and therefore do not be afraid to seek protection from responsible officials or the President of Russia himself - all conditions have been created for this!

Letter to the President

Basic requirements for an official letter:

  • The length of the letter sent through the site should not exceed 2000 characters (state the essence of the request clearly and concisely).
  • Do not use profane language, obscene language, or insults.
  • Without grammatical and spelling errors, with punctuation marks.
  • Describe in your letter a specific situation outlining the facts, confirmed by the attached scanned documentation.
  • Please provide a return address to which the response will be sent.

Instructions for writing a letter

Start by greeting: “Hello, dear Mr. President,” “Good afternoon, Vladimir Vladimirovich Putin.” Finish, as is customary: “With respect, full name.”

Next, describe the purpose of the appeal. Briefly formulate the main idea. The text should not look like a bunch of letters. Separate topics with paragraphs and a red line. Don't go into great detail (if necessary, include files with materials that document the claims).

When signing the letter, please indicate:

  1. first name, patronymic if desired, last name;
  2. phone number;
  3. email and postal address;
  4. Before sending, check all typed text.

Sample letters to the president can be downloaded from the links: , .

Letter to the President by mail

If you are unable to send the letter by email, write by hand. But, it is better to type it on a computer and print it out so that, due to the peculiarities of handwriting, the letter can be easily read.

It is better to send by registered mail with a notification so that you know for sure that it was not lost and when it was received.

Postal address of the President of the Russian Federation for letters: Moscow, 103132, st. Ilyinka, 23 or at the address: Moscow, Old Square, 4.

According to the laws of the Russian Federation, the complaint will be considered within 30 days. That is, you will receive a response within a maximum of a month after sending.

How to use the Internet reception V.V. Putin on the official website?

Before sending an electronic appeal to the President of Russia from the special Internet resource “Presidential Office for Working with Appeals from Citizens and Organizations,” be sure to read the background information that is located there (you can follow the link https://letters.kremlin.ru /).

Reference. The site is protected from virus programs. For it to work correctly, you need to enable JavaScript in your browser settings and ensure sufficient data transfer speed on your Internet.

Procedure:

  1. Copy the link into the search bar of your Internet browser: https://letters.kremlin.ru/letters/send.
  2. You will see a page with fields to fill out. At the top of the electronic form, by clicking the left mouse button, select “To the President of the Russian Federation.” The selected recipient will be marked with a blue circle on the left, and in the field below the inscription will appear: “To the President of the Russian Federation Vladimir Vladimirovich Putin.”
  3. Enter your personal information:
    • For individuals.
      In the nominative case, indicate your last name, first name, and patronymic. In the small window on the left (next to the words “no patronymic”), do not check the box; it is only checked if you do not have a patronymic.
    • For legal entities - indicate the name of the organization.

  4. Please enter your email address below - repeated twice to avoid spelling errors. Please note that a response regarding the consideration of the complaint will be sent to the specified address. If you indicate an intermediate (with redirection) or someone else's address, the complaint will not be accepted - you will receive information about the inadmissibility of such actions.
  5. After filling out your personal information, proceed to writing the complaint itself - write it in the special field for appeal.
      The text of the complaint must be written in Russian, correctly without profanity.
  6. The complaint must clearly reflect the essence of the appeal, contain specific information indicating the place and time of events, and avoid ambiguous interpretation.
  7. The number of characters in circulation is not limited, however, the meaning of the situation will be clearer if it is conveyed succinctly, without overloading it with unnecessary emotional descriptions.
  8. If necessary, copies of supporting documents or video materials can be attached to the application.
      Document size is limited: no more than 10 MB.
  9. Copies should only be in the following formats: .txt, .doc, .docx, .rtf, .xls, .xlsx, .pps, .ppt, .odt, .ods, .odp, .pub, .pdf, .jpg, .jpeg, .bmp, .png, .tif, .gif, .pcx.
  10. Next in the form there is a “Create a personal account” window. You need to check it and fill out the fields that open: come up with a password that contains at least six characters and enter it twice. We recommend that you create a personal account, where you can receive all the information regarding the consideration of your complaint.
  11. After the password is entered twice, your personal account will be created.
  12. Now you will see a green button with the inscription “Send a letter”. Click it and your message will go to the recipient. After clicking this button you will receive a notification that your request has been successfully sent.

Make an appointment with the President

You will receive an appointment with the president if you have significant arguments and compelling reasons for the need for a personal conversation. First, describe the purpose of the meeting by filling out the form on the website and submit it for consideration. The answer will explain everything to you. It’s possible to get an appointment with the president’s advisers. There is a high probability that you will receive assistance or advice from lawyers for free.

Handle your passport to the Presidential Administration on days when citizens are received for personal matters from 9.30 to 16.30 (except Sundays, Mondays and holidays).

Address for personal meeting: Moscow, st. Ilyinka, house 23/16, entrance 11.

Make an appointment in advance at a time convenient for you through your personal account on the president’s website: letters.kremlin.ru. Select a date and time, fill out the form and click the “Make an appointment” button.

Who can file a complaint with the President of the Russian Federation?

Who can file a complaint with the President of the Russian Federation? - any citizen. The Administration for Presidential Affairs of the Russian Federation and the Office for Presidential Affairs consider applications from all persons holding Russian citizenship. You can write as many times as necessary to solve the problem. If you are interested in several questions, you can also send the number of letters you need.

Write a letter to Putin asking for help

Hello Mr. President! We decided to write you a letter and ask for help. We live in the village of Petrotroitsk, Ishim district, Tyumen region. The villagers receive their main income from donating milk. There is no other work in the area, so many are forced to keep private farming. Two months ago, the procurement company from the dairy refused to accept milk and we worked practically for nothing, but then agreed, but not more than 10 rubles.

For us, this means complete ruin due to the fact that people took out loans, bought cows, and now everyone will find themselves in a hole of debt from which they cannot get out because... no money left. We contacted the local and district administrations, wrote letters to all authorities, but all we received were replies.

We need a little bit for the milk truck to come and pick up the products at real prices, otherwise the whole village will die out. We hope for help from the central government.

In conclusion

As it was easy to guess, the legislation does not provide a single form for writing a letter to the President of the Russian Federation. In general, the rules for writing a message and complaint to V.V. Putin are standard, that is, the same as those presented for official text messages to government agencies.

First of all, it is necessary to indicate that the letter is being sent to the first person of the state. We must not forget about our own information, including full name, place of residence, telephone number. The text of the complaint should be meaningful, but at the same time briefly describe the incident that prompted the appeal to the president.

It is equally important to correctly formulate your requirement. If the complaint is of a general nature, the authors are more likely to indicate a request for appropriate disciplinary or administrative action. If the problem is multifaceted, the citizen has the right to describe his algorithm for solving it.

A letter sent by mail must contain the date and signature of the author - these are mandatory attributes confirming the authenticity of the document. If the message to the president was generated on the website, no additional actions need to be taken. Any citizen has the right to write a letter to Vladimir Putin. Received complaints are considered, as a rule, within one month from the moment they are received by the Presidential Administration. But, if you believe the reviews, the response to consider the request comes much earlier.

Is it possible to send a complaint to the head of state?

When faced with incorrect actions or inaction of officials, a citizen has the right to send a complaint to the president at the above address. The sample document has certain requirements:

  • the complaint must not contain obscene words or offensive expressions;
  • It is not allowed to write text in Latin letters, even if the message itself is written in Russian;
  • You cannot use only capital letters in your letter;
  • the text must be divided into sentences and separated by appropriate punctuation marks;
  • indicate a valid postal or email address in the application form.

A citizen has the right to attach various supporting documents (certificates, extracts, acts, protocols, etc.) to a letter only if his name appears in them. The appeal should be addressed to the President of the Russian Federation, and not to other government bodies. In addition, it is worth noting that the head of state is not competent to consider complaints regarding judicial proceedings at any stage of consideration. It is pointless to write a complaint to the president on the example of an appeal or cassation claim - Putin does not have the authority to cancel or make changes to adopted acts of justice. The judicial power in the Russian Federation is an independent institution, independent of either the legislative or the executive power. Accordingly, any interference in the work of the judiciary is unacceptable, even if we are talking about the President himself.

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