Sample letter to the President of the Russian Federation: rules for writing a personal and official letter

• December 14, 2019
• Legislation
• Gray mouse

Sometimes the participation of a third party in resolving controversial issues is not enough. In the fight against injustice and lawlessness, Russian citizens are looking for support not from anyone, but from the President himself. A sample letter in this case could make the task much easier. So, what is the correct way to make a complaint or request to V.V. Putin?

Why write a letter to the President?

The problems that Russians regularly face are varied. These include everyday disagreements, local authorities ignoring facts of violation of the rights and interests of citizens, and abuse of powers by officials. Whatever happens, the Russian Constitution guarantees every person the right to freedom of speech. Consequently, all citizens have the right to contact government agencies with any issue within its competence. And since the competence of the President of the Russian Federation is exceptional, many look to him for help when all the authorities have been passed and hope for solving the problem has practically dried up.

In order for the letter to the President, a sample of which we will present in the article, to reach its addressee and not remain unanswered, it is necessary to adhere to some rules and subtleties of its preparation. Most citizens cannot decide to contact Vladimir Vladimirovich because they do not know how to correctly create a message and to what address to send it. In addition, many people, faced with violations of their civil rights locally, do not dare to contact a higher authority with an official request. Some do not believe that the head of state will receive the message, others are afraid or are simply too lazy to address this issue.

As practice shows, a letter to the President of the Russian Federation never remains unanswered. It is possible and necessary to inform Putin about various difficulties that arise when interacting with government and self-government bodies.

How to write a complaint correctly

In order for the complaint to be considered and a timely response to be received, several rules should be taken into account when preparing it:

1. The text must be completely readable and contain no ambiguity.
2. The use of obscene language, swear words and insults is unacceptable.
3. The writing style should be exclusively businesslike; the use of vernacular expressions is unacceptable.
4. The text must be written correctly in compliance with all the rules of the Russian language.
5. To substantiate the situation, it is necessary to attach evidentiary documents.

It is important to know that issues related to the consideration of judicial disputes are not subject to consideration, since they do not fall within the jurisdiction of the President of the Russian Federation.

In addition to this, complaints to Russian President V.V. Putin containing the following topics will be ignored:

1. Contain inappropriate questions of a personal nature.
2. Inform about the incorrectness of court decisions.
3. Contain warnings about committing illegal actions in the future.
4. Written in illegible handwriting.
5. They contain a requirement to repeat the study and obtain an answer, the result of which has already been given earlier.
6. They do not contain information about the applicant, since anonymous complaints are not subject to consideration.
7. Contain questions, the answers to which represent state secrets and other confidential information.

Example of a complaint to the president

Method for sending a message

Today, each of us has the opportunity to write a letter to the President. You can find many examples, and some of them may be written on the same or similar topics.

There are two ways to send a message to the head of state: by mail and via the Internet. Perhaps someone will consider the first option outdated, but mail still remains a relevant form of communication for people living in remote areas. The second way is to create an official appeal through the website of the Administration of the President of the Russian Federation. Thanks to the development of modern information technologies, you can now contact the country’s leadership without leaving your home.

Letters sent to the first person of the state serve as a signal of violations by regional officials and their inadequacy for their positions. A letter to the President of the Russian Federation is a kind of instrument of influence on unscrupulous representatives of local authorities and an opportunity to restore their legitimate rights and interests.

Nuances and recommendations for writing an appeal

So, having decided on the choice of delivering your message to V. Putin (by paper letter or electronic version), you draw up an appeal. The topic can be anything, but it is important that you understand that you have already used all other options for solving the problem that concerns you. Figuratively speaking, you should not complain to the president about the dirt in the entrance; there are other ways to resolve this issue.

In order to clarify any points from your complaint on the website of the Presidential Administration, specialists will call you at the telephone number specified in the letter. If you applied through the website, it is possible that department employees will send questions to your email. You need to contact the president if the topic is topical, poses a threat to people’s health and lives, interferes with normal life, and its solution is delayed by local authorities or is not considered.

Address of the recipient

You can write a letter personally to the President of the Russian Federation in the old familiar way on a piece of paper. Muscovites and residents of the Moscow region have the opportunity to personally bring their message to the head of state to the Presidential Administration. When submitting the document to the office, you must ensure that the application is registered and assigned an incoming number.

If it is not possible to bring a letter to the President of the Russian Federation in person, it can be sent by mail to the address: 10132, Russian Federation, Moscow, st. Ilyinka, 23. It is important to indicate the return address on the envelope in legible handwriting, otherwise the application will not be considered.

We write to Putin via the Internet

The official website of the head of state is an important element of interaction between citizens and the highest authority. On this portal, everyone has the opportunity to write a letter to the President. There is no sample for the correct preparation of the document on the official website, but detailed recommendations are provided there for anyone who would like to contact Vladimir Vladimirovich.

To write a letter, you need to go to the official Kremlin website and go to the “Appeals” section. The system will automatically redirect the user to letters.kremlin.ru. Here you can compose an electronic document and send a personal letter to President Putin or an official message to the Administration.

The first requirement that you will have to fulfill in order to be able to write a message to the leader of the country is to register on the site. To create an account (personal account), you must provide an email address. It must be indicated not only during the process of sending the request: it is to the specified address that notifications about the status of the letter and other information of importance will be sent. A response to a question of interest posed to the President will also be sent here.

When registering, it is unacceptable to sign with a nickname or fictitious name. Last name, first name and patronymic (the latter is indicated if available) must be real. In addition, for security purposes, it is recommended to link a mobile phone number to your personal account.

How to file a complaint?

Despite the apparent inaccessibility of the Presidential Administration to ordinary citizens, you can contact it, like other government agencies, in several ways.

On the official site

Most often, the President of the Russian Federation is approached by citizens who have been unsuccessfully trying to solve their problem for a long time, so they are interested in having their complaints considered as soon as possible. This is largely facilitated by electronic filing of a complaint, since the letter reaches the recipient instantly, and the complainant does not waste time on forwarding or waiting for a personal reception. In addition, unlike papers in the office, it cannot get lost and is guaranteed to reach the addressee.

A response to an electronic complaint can be received by email, which also significantly reduces the response time to a complaint.

Important! To send your appeal, you need to use only the official website of the President of the Russian Federation letters.kremlin.ru. There are many other sites through which, supposedly, you can send an appeal to the President, but in reality, the appeal is simply published on this Internet resource, or, worse, personal data is stolen. Beware of scammers!

To send a complaint in the form of an electronic message, you need to go to the website of the Presidential Office for Work with Appeals from Citizens and Organizations and go to the bottom of the page. There you will be able to choose different options for sending requests:

Contact options

After selecting the appropriate type of complaint, you proceed to the electronic complaint form. For each window there are detailed instructions for filling out. Let us note just a few nuances:

1. It is better to address the complaint to a specific official who is competent in your matter (you can select him from the drop-down list). You can get acquainted with the officials of the Administration of the President of the Russian Federation and their responsibilities on the official website of the Kremlin.
2. Since anonymous complaints are not allowed, you must provide your true details. In addition, they are needed to receive a response to the appeal.
3. At the end, you need to attach all relevant documents, but you need to make sure that their total volume does not exceed 10 MB, otherwise the documents may simply not be loaded. If your files exceed this volume, you can attach only the main ones; the presence of the rest should be mentioned in the text of the appeal.

By mail

The Presidential Administration accepts requests sent by mail to the address: 103132, Moscow, st. Ilyinka, 23. This is the address of V.V. Putin’s Moscow reception office.

By mail, the application must be sent by registered mail with return receipt requested. The delivery of such a letter can be tracked using the track number on the Russian Post website. The returned notification of delivery will bear the date of acceptance of the application, from which the consideration period is considered.

Personally

Each federal district of Russia has its own reception room for President V.V. Putin, where you can come by appointment for a personal reception and submit documents. Addresses, telephone numbers and opening hours of all branches can be found here.

To submit documents in person, you must come to the appointment with two copies of the application. One copy of the application remains at the reception; the second copy must be marked by the secretary indicating acceptance of the complaint and the date.

Rules and algorithm for writing a letter

Recommendations on sending appeals from citizens and organizations to the President of the Russian Federation are posted on the official portal. The principles and procedure for creating a letter are not difficult or incomprehensible, so everyone can fulfill the requirements. The essence of the rules for writing a letter to Russian President Putin lies in two main points.

The first is culture and censorship. Since the text will be read by the supervisor, the use of slang, profanity or jargon is unacceptable. The citizen must ensure that the letter does not contain such violations. This rule applies not only to the President of the Russian Federation, but also to any government agency that accepts citizens’ appeals. If this basic rule is violated, the letter will remain unanswered and the user’s account will be blocked.

The second is to indicate a specific addressee. If a person wishes to address a letter to Putin (a sample will be presented below), in the header of the appeal it is necessary to write his full details, that is: “To the President of the Russian Federation, Vladimir Vladimirovich Putin.” If the addressee of the message is the Presidential Administration, without specifying the official, it will be considered by employees of the state apparatus.

On what issues can you write to the President?

Important! Please keep in mind that:

• Each case is unique and individual.
• A thorough study of the issue does not always guarantee a positive outcome. It depends on many factors.

To get the most detailed advice on your issue, you just need to choose any of the options offered:

• Use the online chat in the lower corner of the screen.
• Call: Federal number: +7 (800) 511-86-74

You can write an appeal to Vladimir Vladimirovich Putin if you have any issue that, in the opinion of the author, is in the area of ​​responsibility of the head of state. As the guarantor of the Constitution, the President is endowed with a wide range of responsibilities and powers that can help solve problems in various areas of life: from everyday difficulties in a single apartment to serious problems in a region or state.

As a rule, a complaint is written to the President on the following issues:

• Problems in the healthcare sector.
• Injustice of the court.
• Inaction of law enforcement agencies.
• Questions about utilities and social security.
• Issues related to the environment, state security, integrity of the country, etc.

Corruption and abuse of power among officials are also common reasons for complaints. In addition, the President is informed about the inaction of other administrative bodies of the state.

Text decoration

In addition to the electronic document itself, the text of which sets out the essence of the appeal, the citizen will be required to fill out the attached questionnaire. The text of the letter itself must meet the following criteria:

• The maximum message length should not exceed two thousand characters, including punctuation marks and spaces. In the “Review” tab (section “Statistics”) in Microsoft Word, you can check whether the text exceeds the specified limit.
• Facts must be presented briefly and concisely. The main thing is not to get away from the essence of the problem, immersing yourself in the presentation of minor nuances, and write briefly about your requirements, that is, indicate what solution is the main purpose of the appeal (for example, dismissal of an official who violated civil rights, review of the case, payment of due compensation, etc. .d.).
• Allows you to attach attachments or materials to a letter in almost any electronic format. The file size should not exceed 10 MB.

The text of the message must comply with the rules of business correspondence. The letter must be written in Russian, without lexical and grammatical errors. The recommended message style is formal business. Similar requirements apply to other text requests to government agencies.

Is it possible to send a complaint to the head of state?

When faced with incorrect actions or inaction of officials, a citizen has the right to send a complaint to the president at the above address. The sample document has certain requirements:

• the complaint must not contain obscene words or offensive expressions;
• It is not allowed to write text in Latin letters, even if the message itself is written in Russian;
• You cannot use only capital letters in your letter;
• the text must be divided into sentences and separated by appropriate punctuation marks;
• indicate a valid postal or email address in the application form.

A citizen has the right to attach various supporting documents (certificates, extracts, acts, protocols, etc.) to a letter only if his name appears in them. The appeal should be addressed to the President of the Russian Federation, and not to other government bodies. In addition, it is worth noting that the head of state is not competent to consider complaints regarding judicial proceedings at any stage of consideration. It is pointless to write a complaint to the president on the example of an appeal or cassation claim - Putin does not have the authority to cancel or make changes to adopted acts of justice. The judicial power in the Russian Federation is an independent institution, independent of either the legislative or the executive power. Accordingly, any interference in the work of the judiciary is unacceptable, even if we are talking about the President himself.

In what cases does it really make sense to complain to the President?

It would seem that nothing could be simpler: write about all your misadventures immediately to the President of the Russian Federation, bypassing communication with all other authorities. But imagine how many appeals the President will receive then! Even if, within the framework of the Presidential Administration, an entire Office of the President of the Russian Federation has been created to work with appeals from citizens and organizations, it will not be able to consider all complaints on the merits, much less solve the problems described in them.

Therefore, the President of the Russian Federation mainly receives complaints about corruption or inaction of government agencies when citizens contact them.

In this case, the topic of the appeal does not matter, whether it is a violation of consumer, social, economic, entrepreneurial, political or other rights.

Thus, it makes sense to write a complaint to the President after contacting government bodies competent to consider the problem that has arisen if:

• you are faced with corruption: they offered to solve the problem for a bribe;
• government agencies do not take the necessary actions to restore violated rights: they respond to letters with a formal reply, redirect the complaint to other government agencies, citing incompetence, etc.
• other cases when there is clear abuse of their position or other illegal behavior on the part of officials.

Important! Any complaint must be substantiated. For example, if you report extortion of a bribe, this fact must be recorded. A complaint about inaction must be accompanied by documents confirming the circumstances described.

Also, the President will not be able to complain about a court decision, since a special procedure has been established for appealing court decisions to higher courts.

Terms of consideration

Now there should be no questions about how to write a letter to Russian President Putin. According to the provisions of the Federal Law “On the Procedure for Considering Appeals from Citizens of the Russian Federation,” all messages and letters from applicants are considered within thirty calendar days. The waiting period is calculated from the date of registration of the application. Thus, the answer to the question of interest should be ready no later than 30 days. The citizen will be notified of the results of the review by mail or an email.

In addition, the author of the message in the personal account created when registering on the Kremlin website can monitor the stages of consideration of his request. If the message has been sent to the relevant government agency for processing, to clarify information about the progress of the case, you must follow the specified link to the website of this department.

Subtleties of answer formation

The legislator has established a period during which a written response is sent to the applicant after receiving his complaint. Violating the established deadline is not allowed.

So, at present, the following deadlines for processing and sending responses to received complaints apply:

• 30 days;
• 60 days if additional verification is necessary.

As previously stated, if the period for consideration of an application is extended, the applicant must be notified about this. Only substantial grounds should be used to increase the term.

For example, upon receiving a resolution from the manager that the complaint is being considered by several authorities, the authorized person is obliged to send copies to all participants in the legal relationship within a week.

After receiving the data, the authorities independently respond to the applicant, or the response is sent to the organization from which a copy of the complaint was received. In this case, they have 15 days to review the received document.

The period during which the body responded to a complaint received is controlled by the authorized authorities. If a violation is detected, officials are held accountable.

Does the president himself actually respond to letters?

How to write a complaint to the President of the Russian Federation? There are many examples of such letters, which means that the Administration of the Head of State regularly receives thousands of messages requiring consideration and making a competent decision. Can Vladimir Vladimirovich physically respond to all these messages? Of course not. That is why the Presidential Administration has an entire department, a specially designated service whose employees are responsible for considering appeals from citizens and organizations.

When the President of the Russian Federation receives letters, the first thing his subordinates do is determine which department is within the competence of the specified issue. Then the appeal is redirected to the appropriate structures, of which the author of the letter must be notified. All information provided by the user when filling out the questionnaire is confidential and not subject to disclosure. Information is stored in the database in accordance with the legislation of the Russian Federation on the protection of personal data.

How to properly file a complaint?

A letter to the President of the Russian Federation assumes a free presentation of the text of the statement, but some rules, as well as legal nuances, must be taken into account.

Firstly, a number of requirements for an appeal are contained on the official website of the Presidential Administration for working with appeals from citizens and organizations:

1. The following information must be indicated in the header of the written document or in the electronic application form:
   The name of the government agency to which the letter is sent. This could be: actually, the President of the Russian Federation, the Administration of the President of the Russian Federation, a specific official of the Administration of the President of the Russian Federation.
2. Full name of the applicant. It will not be possible to write an anonymous complaint to the Administration of the President of the Russian Federation.
3. Return address for receiving a response to an appeal: depending on the preferred method of receiving a response, either an email or a postal address is indicated.
4. The essence of the appeal. When submitting electronically, the length of the appeal is not limited, but it is better to limit it to a small volume: employees of the Presidential Administration may simply not delve into the details of the appeal and not take effective measures to solve the problem.

Secondly, additional requirements for applying to government agencies are established by Federal Law No. 59 of May 2, 2006 “On the procedure for considering applications from citizens of the Russian Federation.”

1. A written complaint on paper must be dated and signed.
2. The application must be accompanied by documents substantiating the applicant’s arguments.
3. The complaint to the President of the Russian Federation should not contain insults or profanity, otherwise it may be left without consideration.

Thirdly, all legal nuances should be taken into account. As mentioned above, the requirements in the claim must be justified, i.e. supported by relevant documents and references to the provisions of the law. Here everything largely depends on the circumstances in each specific situation, so it is better to seek advice from a lawyer.

In addition, when writing, you must adhere to a business style of presentation, succinctly and concisely describe the circumstances of the claim, and maintain chronological order. It is also better not to deviate from the topic of the address, not to make lyrical digressions and exclude the emotional component.

Taking into account the above, the structure of the letter to the President consists of the following elements:

1. The header of the document or personal data of the applicant and recipient of the complaint.
2. The essence of the appeal, consisting of:
   descriptions of circumstances with a sequential presentation of events;
3. the motivational part, where the applicant substantiates his claims with references to documents and legal norms;
4. the petition part, which indicates specific measures expected from the Presidential Administration.
5. Enumeration of applications.
6. Date and signature if the document is on paper.

As an example of how to properly file a complaint to the President, you can use our sample application to the President of the Russian Federation.

Sample complaint

How to write a complaint to the Moscow Prosecutor's Office and Moscow Region on the official website?

How to write a complaint to the prosecutor's office about police inaction?

Letter to the President from a mobile phone

Since October 2013, a version of the website of the President of the Russian Federation for mobile devices and tablets has been operating. Thanks to it, it is now possible to address relevant issues anywhere and at any time, no matter where the citizen is. When loading a page of the official portal from a smartphone or PDA, the mobile version of the site loads automatically. This option may not be available for older cell phones.

The requirements for the composition and volume of the document do not differ from those that apply to texts sent from a personal computer.

What is the difference between an open letter and an official letter?

If an official letter to the president remains unanswered, which happens extremely rarely, or no changes have occurred based on the results of consideration, citizens have the right to contact V.V. Putin with an open message.

Only a limited circle of people will know about the message sent through the Kremlin website. Those who decide to write an official letter to the president must understand that their appeals are not available to anyone except officials who are directly related to the problem presented. Unlike such messages, open letters are freely available. They can be seen not by one person, but by thousands. Usually an open letter is written in order to attract public attention. It can also be compiled according to one of numerous samples.

The letter to Putin is posted online, published on a personal block page, on social networks or on various forums. Many people will be able to read the open message to the President, leave their comments and express support for the author through them. In some cases, public opinion becomes key. Thanks to the public outcry that has arisen, government officials are quicker to respond to the problem.

Legislation

In their activities, SSP employees must be guided by the following provisions:

1. Constitution of the Russian Federation:

• Article 45 guarantees the citizen protection of his rights and freedoms by the institutions of statehood;
• Art. 46 provides guarantees of the inviolability of the legal rights and freedoms of a citizen. Any actions or inactions of government bodies can be appealed in court;
• Art. 53 provides the citizen with the right to compensation for damage.

1. Federal Law No. 118 of July 21, 1997, regulating the existence, grounds and all aspects of the activities of bailiffs on the territory of the Russian Federation.
2. Federal Law No. 229 of October 2, 2007, regulating the course of enforcement proceedings.
3. Federal Law No. 135 of July 29, 1998, which defines the rules and sequence of participation of officials of the joint venture service in determining the value of the debtor’s property.
4. Regulatory acts of the Ministry of Justice of the Russian Federation, explaining certain nuances of the professional activities of bailiffs.
5. Codes of various types in areas of legal regulation. Systematized norms are most in demand when working as bailiffs:

• Civil Code;
• GPC;
• Code of Administrative Offenses and Legal Proceedings;
• APK.

Reasons

The activities of the FSSP often surprisingly combine increased activity with obvious passivity in the execution of court decisions. Both of these necessitate an appeal against the actions of SSP employees by interested individuals and legal entities.

The reasons for filing a complaint may be the following:

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1. Extortion of money by officials.
2. Wrongly imposed debt collection, prohibition or restrictions imposed on actions with property.
3. Illegal withdrawal of money for enforcement fees.
4. Long-term failure to comply with court decisions.
5. Forced withdrawal of amounts from a bank account without prior notification of the opportunity to repay the debt voluntarily.
6. Violation of the terms of registration of the writ of execution.
7. Allowing unlawful behavior when seizing the property of a defaulter.
8. Unauthorized entry into premises not belonging to the debtor.
9. Child support is not collected if possible.
10. Suspicions arose against the bailiff that he was acting in the interests of the debtor.
11. Inability to reach a service employee (the phone is either constantly busy or the receiver does not pick up).
12. The executors have claims that are not contained in the court decision.
13. Incorrect deduction of an amount in excess of the standards allowing the debtor to provide for his own living.
14. Delaying the return period or partial return of the illegally seized amount.
15. Enforcement proceedings were initiated after the citizen voluntarily fulfilled the payment obligations imposed by the court.
16. Transfer of the debtor's property without conducting an appropriate assessment and putting it up for free auction.
17. Rudeness towards participants in enforcement proceedings, rudeness, threats, violence, obscene language on the part of both the department administration and individual employees.

The list of claims is not exhaustive and is approximate. There are much more reasons for filing a protest against a violation of the procedure or process of executing court decisions or an employee exceeding his official powers in real life.

When they can refuse

Authorized officials are required by law to consider any appeals, however, there are a number of reasons that allow refusal to accept a complaint on legal grounds:

1. If the application protests the assessment of property carried out by an expert specially invited for the procedure.
2. The document was drawn up in violation of the requirements of Article 124 of Federal Law No. 229.
3. The time period allotted for writing and submitting an application has been violated.
4. The content of the appeal is frankly absurd.

Report on corruption to the head of state

Citizens who are faced with lawlessness, bureaucracy and abuse of official position, extortion of bribes or commercial bribery should contact law enforcement agencies. The structures of the Ministry of Internal Affairs have broad powers to combat corruption. In addition, you can report the fact of illegal use by an individual of his official position contrary to the interests of society and the state in order to enrich himself and obtain benefits to the UBEP, FSB, CSS, or prosecutor's office.

If the process of considering a case of extortion or bribery is suspended, or, based on the results of a law enforcement check, the perpetrators were not brought to justice, the only option remains is to send a letter to the president (by mail or via the Internet). In this case, there is no doubt about the lightning-fast reaction of the first person of the state.

Example of a letter to the President of the Russian Federation

Now let’s look at a sample of drawing up an appeal to V.V. Putin. As already mentioned, an official email to the President can only be sent through the Kremlin website. So that the reader can get an idea of ​​how to write a letter to the head of state, we suggest that you familiarize yourself with a sample of such appeals. It is worth noting that this text should not be taken as a basis, since it is only approximate. The letter can be anything; there are no strict restrictions, with the exception of censorship, business style and a length of 2 thousand characters.

So, below is a sample message for Vladimir Vladimirovich Putin from citizen Marya Ivanovna Petrova from the city of Samara:

"Dear Vladimir Vladimirovich!

I, Marya Ivanovna Petrova, speak on behalf of myself and all my neighbors. I live at the address: Samara, st. Sadovaya, 3. apt. 2.

We are all residents of the house located at the specified address. We ask you to assist us in resolving the issue of relocating us and our families from a dilapidated building, the condition of which was recognized by the commission as unsafe and unsuitable for permanent residence.

In March 2014, the district administration of Samara assured us that it was planned for the near future to relocate our families to housing suitable for a safe life. We would like to inform you that after three years there has been no progress in resolving this issue.

Due to the inaction of the local administration, we filed a collective complaint addressed to the head of the administration of the Zheleznodorozhny district. After the due date, we received a response saying that there are no available residential premises in the municipality’s fund. It was additionally noted that as soon as housing becomes available, we will be relocated. To support my words, I enclose copies of official correspondence with the local district administration.

After several more months, the residents of our building filed a second appeal, which remained unanswered, forcing us to contact the prosecutor's office. We were never notified of the results of the prosecutor's inspection; new housing for resettlement has not yet been presented.

To date, local officials have taken no action. The head of the Zheleznodorozhny district administration ignores the need to fulfill the promises and obligations given to us.

Based on all of the above, we can safely say that the municipal authorities are deliberately preventing us from relocating housing, which poses a threat and danger to us and our children. I am attaching photographs of the facade of the house, apartments, technical floor and entrances to the letter.

Dear Vladimir Vladimirovich, we ask you to take action against the officials responsible for the current situation and help us realize our legal rights.

Sincerely, Petrova Marya Ivanovna.”

Before sending the letter, you should re-read it again and make the necessary corrections, then attach the specified copies of documents to the message and click on the “Send letter” button.

To whom and where can you complain about a bailiff?

The course of enforcement proceedings is strictly regulated by the norms of federal law 229-FZ and 118-FZ. Bailiffs act taking into account the norms of the Constitution of the Russian Federation, the Civil Code of the Russian Federation, the Civil Procedure Code of the Russian Federation, the Code of Administrative Offenses of the Russian Federation, 135-FZ “On the Protection of Competition”, and regulatory documents of the Ministry of Justice of the Russian Federation.

A violation committed by bailiffs during enforcement proceedings can be challenged. The complaint is submitted to higher management, the prosecutor's office or the district court department.

On the official website of the FSSP it is written where exactly to complain in each specific case.

Most complaints against FSSP employees are related to inaction in the performance of official duties. For example, bailiffs do not return money or delay the implementation of a court decision. And in some cases they even refuse to initiate enforcement proceedings.

One of the priority tasks of the FSSP is to protect children's interests. Complaints against bailiffs related to individual entrepreneurs regarding alimony are considered especially carefully. If you don’t know where to complain about bailiffs regarding alimony, feel free to choose any of the methods indicated in the article.

A common reason for complaints about the work of the FSSP is the inability to get through. The citizen knows where to call. The contact telephone number of the responsible employee is always indicated in the notification. But it is impossible to contact him. If the bailiffs do not answer the phone, complain according to the chain of command.

Boorish treatment and overt rudeness are not justified by workload. A civil servant can never go beyond ethical standards. Such complaints are sent in accordance with the established procedure.

In any of the following cases, the injured person can complain about the work of the bailiff:

• via hotline;
• through the online reception on the official website of the FSSP;
• through State Services;
• through the management of the FSSP in the region;
• senior management;
• go to court.

Let's look at each of these methods in more detail.

Call the FSSP hotline number

The Federal Bailiff Service of Russia suggests different ways of communicating with citizens. One of them is calling the hotline. Contact number:

8

Also on the official website there are phone numbers of all departments and employees of the FSSP. They are listed in the "Contacts" section.

Through the Internet reception

There is an Internet reception on the FSSP website. It is located in the “Appeals” section. All demands to cancel a decision or recognize unlawful actions of bailiffs are submitted on the principle of subordination (Chapter 18 of Federal Law No. 229).

To submit a complaint online, a citizen agrees with the established rules and fills out all columns of the complaint form. At the end, an identification code is entered.

The appeal has been considered for a little over a month:

1. The appeal is registered within three days.
2. The complaint will be considered within 30 days.

If after the specified time the bailiff service does not respond, the applicant may contact the prosecutor's office. It is this authority that oversees the work of the joint venture.

The prosecutor's office draws up a free-form application, to which must be attached a copy of the application via the online reception. The reason is the inaction of the FSSP. The document must show the application number and date.

Application through State Services

To file a complaint through the government services service, you need a stable internet connection and a verified account.

The appeal is submitted in four steps:

1) Select . It can be found through a search by typing a query into the search bar or through departments: federal departments - the federal bailiff service.

2) The service will offer to fill out a form. Some of the data is entered automatically, the rest will have to be filled in manually.

3) In the “Select type of appeal” column, indicate “I want to complain about the actions of the bailiff.” On the next line, explain the situation. For example, bailiffs do not answer the phone.

Be sure to indicate the number of the enforcement proceedings over which the conflict occurred.

4) To clarify the situation, fill out the block with additional information. Please write the problem again in the subject line. For example, rudeness when addressed in person.

In the description, describe in detail, clearly and without deviations what you didn’t like.

As evidence, you can attach documents, call records, printouts from mobile operators, etc. The submitted appeal is considered within the period established by law.

Airat Shiyabiev

Lawyer for enforcement proceedings. More than 12 years of experience

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All requests registered on State Services are carefully checked.

To the head of ROSP or to the FSSP Office for the region

You can complain about the lawlessness on the part of the bailiff to the department. The claim is drawn up in accordance with sections of Art. 123 Federal Law No. 229. Thus, paragraph 1 states that a complaint is submitted to the manager of the responsible employee if the Resolution was incorrectly made by the executor. If there is no response to the petition, forward it to a higher authority: the head of the district, regional or federal service.

If you disagree with the approved resolution, the claim is drawn up according to clause 2. and appeals to a higher authority - the chief bailiff of the region.

You can view the work schedule of a specific employee in order to complain about the unlawful actions of the bailiff on the FSSP website.

To court

If, when collecting a debt, the bailiff ignores the norms of the current legislation on enforcement proceedings, the citizen can use his right to defense in court. But first, the order of subordination is observed. You have 10 days to do this from the moment the violations are discovered. If this deadline is missed, an application to extend the deadline is submitted at the same time with confirmation of a valid reason.

According to departmental guidelines from 2011, the plaintiff has the right to challenge in court the measures and decisions taken by the chief Russian bailiff.

The application must be registered and then a decision must be made within ten days. In difficult situations, the period is extended to 30 days.

As soon as the court recognizes the actions of the bailiff as illegal, the judge will recover the legal costs incurred by the plaintiff from the FSSP. The authority will recover this amount from its own employee.

The applicant may also claim damages for non-pecuniary damage.

Airat Shiyabiev

Lawyer for enforcement proceedings. More than 12 years of experience

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Filing an administrative claim with a district court is the most effective method of influencing the bailiffs and the work of the IRS.

In conclusion

As it was easy to guess, the legislation does not provide a single form for writing a letter to the President of the Russian Federation. In general, the rules for writing a message and complaint to V.V. Putin are standard, that is, the same as those presented for official text messages to government agencies.

First of all, it is necessary to indicate that the letter is being sent to the first person of the state. We must not forget about our own information, including full name, place of residence, telephone number. The text of the complaint should be meaningful, but at the same time briefly describe the incident that prompted the appeal to the president.

It is equally important to correctly formulate your requirement. If the complaint is of a general nature, the authors are more likely to indicate a request for appropriate disciplinary or administrative action. If the problem is multifaceted, the citizen has the right to describe his algorithm for solving it.

A letter sent by mail must contain the date and signature of the author - these are mandatory attributes confirming the authenticity of the document. If the message to the president was generated on the website, no additional actions need to be taken. Any citizen has the right to write a letter to Vladimir Putin. Received complaints are considered, as a rule, within one month from the moment they are received by the Presidential Administration. But, if you believe the reviews, the response to consider the request comes much earlier.

Sample response to a complaint

Standard template:

Example of an official answer: