Warranty period for auto parts under the Law “On Protection of Consumer Rights”

The online store Zap39.ru sells original spare parts and their analogues, accessories, consumables for cars of all brands. We cooperate with official manufacturers and trusted suppliers, so we are confident in the quality of the goods we sell. We also understand that even certified products may have manufacturing defects or damage that is not related to manufacturing defects.

We value all our customers and make every effort to quickly resolve issues related to warranty exchange or return of goods purchased from us. The work of our store is based on respect for the client, his requirements and wishes. We are ready to replace or accept back goods purchased from the Zap39.ru only under one condition - the legality of your requirements. DRAW YOUR ATTENTION TO!

Clause 4 of Article 26.1 of the Law prohibits the refusal of goods if only a specific buyer can use them. That is, from a product that has individually defined properties (in the case of an online auto parts store, parts are selected individually for each car using a VIN code that has no analogue). Also, guided by government decree No. 55 of January 19, 1998, a categorical ban was imposed on the exchange and return of goods related to the electrical group and fuels and lubricants. This provision applies to goods of proper quality.

Warranty conditions for car parts

The warranty for spare parts (except electrical) is 14 calendar days from the date of receipt of the Goods and is subject to the following conditions:

• — Availability of a document confirming payment and purchase of goods in our store
• — Availability of an order for the replacement / installation of a spare part by an official dealer or a vehicle service station certified for the corresponding brand (service station), vehicle make and model and identification number; with date, mileage, part number and list of work performed
• — Availability of a certificate confirming the right of the service station to carry out this type of work
• — If parts require adaptation, then the availability of certified equipment
• — A specialist’s technical report on the inoperability/inadequate condition of the part
• — Availability of a document confirming payment for work performed at the service station
• — The spare part corresponds to the vehicle specification (non-original spare part is a complete replacement for the original one)
• — The car is operated under normal conditions, is not subjected to operational overloads (taxi, racing, emergency services and security services), regularly undergoes maintenance in accordance with the manufacturer’s recommendations

Warranty period for auto parts

The warranty period for automobile spare parts is set independently by the manufacturer or seller. But when establishing it, special attention is paid to the category of goods, on which the period and validity of the warranty depend.

Warranty conditions

When purchasing a spare car part, the consumer needs to know that in certain cases it will not be possible to return a defective product for repair or exchange during the warranty period. Typically, such cases include:

1. Independent opening and repair of auto parts.
2. Incorrect installation or operation of a part , which led to the appearance of deficiencies and malfunctions.
3. Damage to auto parts due to the action of other faulty parts of the car.

The consumer should also be aware that parts subject to normal wear and tear are not covered by a warranty period. The exception is those cases when the damage to the spare part is a consequence of a malfunction of the vehicle component. Typically, such parts include filters, spark plugs, wiper blades, system hoses, capacitors, brake discs, pads, etc.

If during the warranty period the consumer needs to return a spare part for repair, the warranty period is automatically suspended and resumed only after receiving the spare part after repair.

In this case, the warranty is increased by the time during which the consumer was not able to use the part.

Warranty period for spare parts

The warranty period is set by the manufacturer or seller at its own discretion and cannot be a mandatory condition for the provision of the product.

The warranty period may vary for different categories of spare parts. For example, for non-original spare parts the warranty period is usually set between 14 and 30 days. For original automobile spare parts, the warranty period is usually 2 months, unless another time is established by the agreement of the parties.

If the warranty period is set by the manufacturer, the warranty period is calculated depending on these data.

As for electrical and electromechanical spare automotive parts and consumables, there is no warranty period established for them.

Warranty start time

According to paragraph 2 of Article 19 of Federal Law No. 2300-1, the warranty period for any product begins to run from the moment it is transferred to the consumer.

Accordingly, the warranty for auto parts begins to count from the moment the purchase and sale agreement is executed .

If for some reason it is not possible to determine the day of sale of the spare part, then the warranty period is counted from the moment the part was manufactured.

When purchasing an auto part remotely and receiving it by mail, the warranty period begins from the day it was received. The warranty period is determined in the same way if the time of sale and the time of receipt of the spare part do not coincide.

As for the warranty for a spare part installed in a car service, it is calculated from the moment of its installation.

Persons responsible for product defects

Responsibility for defects in auto parts under warranty lies with the person who established the warranty period.

According to paragraphs 6 and 7 of Article 5 of Law No. 2300-1, the warranty period is established either by the manufacturer or the seller, if the manufacturer has not established a warranty. Also, requirements for the elimination of defects can be presented, according to the definition of the warranty period, to an authorized individual entrepreneur, importer or authorized organization.

If a part is installed at a car service center, claims regarding the detected defect in the spare part must be submitted directly to this car service center within the established warranty period.

The warranty does not apply in the following cases:

• — Damage to parts in case of an accident or careless operation
• — Malfunctions of the exhaust system or fuel system due to the use of low-quality fuel or fuel not recommended by the manufacturer
• — Damage to the suspension caused by careless driving on uneven roads associated with high shock loads on the car
• — Natural wear and tear of the spare part
• — Presence of external damage due to makeshift installation
• — Installation of a spare part not in an official or certified workshop for this type of work
• — The work order for the installation of a spare part on a car does not indicate (have not carried out) mandatory related work, including the mandatory replacement of other spare parts, without which the purchased spare part may fail
• — Installation or attempt to install parts that are not suitable for the vehicle

Complaints are considered before the defective part is dismantled. Claims regarding the quality of the purchased product after dismantling will not be accepted.

Defect report on spare parts from a car service center

An auto parts defect report is drawn up after the vehicle has been inspected by a service center when faults are identified. The form indicates the defective part and provides recommendations for troubleshooting.

For this purpose, an expert commission is assembled (with a minimum number of participants - two people). The document lists the problems found during the inspection, and at the end the commission’s decision is given.

Based on the defect report, a decision is made to carry out repair work or completely replace the part. Such an act is the basis for further purchase of spare parts and repairs.

In practice, a single form is not established, so you can use a sample from a car service center (if there is one) or draw up an act in free form. Regardless of the form, the paper states:

• commission members;
• information about the organization that draws up the act (company, car service, etc.);
• description of the defective part;
• recommendations for troubleshooting.

If a full inspection of the car is carried out, each defect is described in the report as a separate line.

The defect report resembles estimate documentation, only without the total values.

Return of spare parts/money

• — Goods ordered due to the Buyer’s mistake are not accepted for return (you can leave such goods to us for SALES, provided that they are new)
• — After receiving the goods - within 7 calendar days (Article 26.1. Remote method of selling goods dated December 21, 2004)
• — Return of purchased spare parts is possible only if the integrity of the packaging, presentation and consumer qualities of the product are preserved. It is also necessary to document payment and receipt of goods.
• — The buyer cannot refuse a product of proper quality if it has certain individual properties - it was manufactured or ordered specifically for him.
• — You cannot return items and goods specified in the List of non-food products of good quality that are not subject to return or exchange, approved by Decree of the Government of the Russian Federation of January 19, 1998 No. 55.
• — Return of goods/money is made after a written request from the client (SAMPLE APPLICATION). You can send the application to us by email ( [email protected] ) with the subject Application for return, on Viber, WhatsApp ( +79210055877 )
• — Shipping and return are at the buyer’s expense
• — Refunds are made within 10 working days

Return of electrical auto parts

The consumer's right to return and exchange goods of inadequate quality is enshrined in Art. 18 of the Law of the Russian Federation, but it is necessary to prove that the malfunction did not arise through the fault of the consumer. If disagreements arise on this issue, an independent examination is carried out, which can be initiated by either party.

Electrical auto parts of proper quality are returned to the store on a general basis (within 14 days), in the form in which they were sold, with the exception of numbered units (they cannot be returned).

How to draw up a deed

The defect report must be drawn up in writing.

The form must contain the following information: (click to expand)

• place of composition and location;
• list of those participating in the inspection;
• signatures of members of the expert commission;
• technical means inspected;
• identified defects of objects;
• requirements;
• additional comments from the commission;
• other information.

Based on the data in the prepared report, the expert commission can draw a conclusion and issue a conclusion about the need or lack of need for repairs or replacement of the defective part (full or partial).

This document is drawn up after a car part breaks down. All defects and malfunctions are recorded in a table and then, based on the data specified in the report, an estimate for the repair of the spare part is drawn up or a decision is made to replace it.

What parts cannot be replaced?

If a full inspection of the car is carried out, each defect is described in the report as a separate line.
Defective goods. The return of auto parts with defects is regulated by Article 18 of Law No. 2300-1. In accordance with this provision, the buyer has the right to return spare parts to the auto shop for a full refund of the amount paid for them. You can exchange for the same or more suitable parts. In the latter case, the price will be recalculated: the consumer will receive the difference or pay extra for a more expensive item.

Filling out a defect report

The act is completed by an authorized member of the expert commission.

Important! The act is always drawn up in writing - printed or handwritten. No oral agreements will have legal force.

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The form must be filled in:

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• general information about the document (name, date and place of preparation);
• information about the organization (you can only enter the name if the form is drawn up on paper with a company designation);
• data from the expert commission;
• information about the vehicle;
• identified defects;
• results: the need for repairs, replacement of auto parts.

This is also important to know:
How does a bus ticket get refunded?

The act is signed by the commission, on the basis of the form a decision is made to repair or replace the part, and estimate documentation is drawn up.

Our advantages

1. We have been on the market for a long time
   - Since 1992, when there was neither Yandex nor Beeline, we have been supplying equipment to all corners of Russia.
2. We don’t cheat
   - We are reliable. And we always help in the most difficult situations.
3. Ready to share
   - We provide full information support on any questions
4. We occupy all niches
   - We are ready to supply any type of equipment from trolleys to reach stackers.
5. “There is no such spare part”
   - You will never hear such an answer. Our warehouses are bursting with spare parts for all brands.
6. You are always in the black
   - Flexible pricing policy and individual approach to each partner.

More about the company

We strive to develop a trusting working relationship with each of you. Therefore, the management of Sklad.ru LLC attaches great importance to the financial reliability of the company and the availability of this information for our customers. We also practice due diligence when selecting suppliers.

By concluding a deal with Sklad.ru LLC, you can:

1. request accounting and tax reporting, letters of recommendation, certificates from banks, the tax office, the chamber of commerce and industry;
2. come to the warehouse and make sure that equipment or spare parts are available;
3. inspect the service center;
4. visit our office and personally communicate with the general director.

Our warehouse, service center and office are located at their official registration addresses, and the sale of goods and services is carried out only from the legal entity Sklad.ru LLC (TIN 7705851719).

According to VLSI data () as of March 15, 2019, Sklad.ru LLC has a reliability rating of 91 points out of 100 possible.

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Actions in case of seller refusal

Internal rules are invalid if they contradict the law and infringe the rights of the consumer. If the seller expresses a categorical refusal to return the auto part, he must do so in writing. Buyer actions:

1. Make a claim addressed to the store director and attach all documents to it, including a written refusal from the seller (2 copies).
2. Contact Rospotrebnadzor or another organization capable of initiating an inspection and understanding the situation (for example, the prosecutor’s office).
3. Go to court.

It is noteworthy that traders do not like litigation. And if the consumer is right according to all the rules, then his demand will be satisfied at the stage of submitting a complaint to the store director.

Repeated refusal

If the seller takes no action after filing a claim, the buyer has two options:

1. Seek protection from bodies capable of verifying the claim circumstances - Rospotrebnadzor or the prosecutor's office.
2. File a claim with a judicial authority.

If the buyer is right, he will be able to return the goods and return the money paid for it, as well as receive financial compensation from the seller.

Warranties and returns

To return defective goods, the Customer must additionally provide the following documents:

• a copy of the license of the car service center where the repair work took place.
• a copy of the annex to the license for permitted activities.
• An act with a seal from a car service indicating the cause of the product malfunction, as well as an order for work and spare parts indicating the VIN number, year of manufacture, car make, mileage of the car at the time of installation of the product and mileage of the car at the time the product malfunction was detected.

Any actions related to the return of goods, return of prepayment (payment) for goods, filing claims, writing statements, demands are carried out by the Buyer personally at the Seller’s office at the place of registration (account) of the Buyer.

Procedure for providing a guarantee

2.1. The Buyer notifies the Seller of the occurrence of a warranty case in any form convenient for him.

2.2. The Seller, within 10 days after notifying the Buyer, considers the possibility of a warranty exchange of the spare part. Within the specified period, the Seller notifies the Buyer of the procedure for warranty exchange or refusal of warranty exchange.

2.3. If the Seller makes a positive decision on a warranty exchange, the Buyer provides the Seller with a defective spare part for a warranty exchange.

2.4. During the period the Seller is considering a notice from the Buyer about the possibility of a warranty exchange of a spare part, the Buyer’s purchase of a similar spare part from third parties is not the basis for the Seller to return funds to the Buyer for a warranty case in the event of a positive decision on the warranty exchange of the spare part.