Warranty conditions for bags under the consumer protection law

Home / Complaints, courts, consumer rights / Consumer rights

Back

Published: 10/07/2018

Reading time: 5 min

0

563

A situation often happens when a bag you liked in a store no longer seems like one at home, and the customer is faced with a situation where it is necessary to return the purchased item to the store. In order to do this legally, it is necessary to refer to the Law of the Russian Federation of February 7, 1992 No. 2300-1 “On the Protection of Consumer Rights”.

• Returning goods of proper quality
• Brief instructions for returning and exchanging bags of good quality
• Returning goods with defects

Returning a bag, how to return a bag to the store and is it possible to get a refund?

The content of the article

Now you need to decide on the following. This article discusses a typical situation. Request a free consultation using this link or through the form at the bottom right of the site, or call the free consultation numbers.

The bag you purchased turned out to be of poor quality for a variety of reasons, for example:

1. individual parts and elements are faulty;
2. factory defect of the bag (breakage as a result of a manufacturing defect);
3. defective coating;
4. defects of a different nature that do not allow the use of the product to the extent necessary, etc.

The purchased bag is in good working order, but you did not like it due to some characteristics, for example:

1. its size, color or configuration, etc. did not fit.
2. I didn’t like the color of the bag, its shape or dimensions;
3. not satisfied with its design or the design of individual elements;

Are bags subject to exchange or return by law?

Certificate of registration of mass media El No. FS77-36354 dated May 22, 2009. State your demand on paper, in writing or in print, that is, you need to send a claim to the seller, demanding a refund or exchange of low-quality goods.

You need to hand such a claim to the seller personally, and your copy should bear the date of acceptance of the claim, the name of the person who accepted it, the position and his signature or the seal of the organization. Keep your copy with all the marks, this is proof that you contacted the seller.

Can I return the bag back to the store within 14 days?

Or your brand new backpack turned out to be not as roomy as you wanted.

In any case, you need to know that it is possible to return all this to the seller. But first you need to make sure that:

1. the bag does not contain any items that fall under the rule of goods prohibited for exchange.

Are the accessories you purchased eligible for return?

“Prohibited elements may include precious stones and precious metal inserts. Also, exchange is prohibited if you have a custom-made bag made according to your individual project or design.

If some complex technical mechanism was built into the accessory (for example, a module for searching it using GPS - yes, this happens too), it is impossible to return such a wonder to the seller if it is in working order and without defects.

1. you are committed to the return periods stipulated by law or the seller

The standard return period for a quality bag is no more than 14 days.

Is the briefcase returnable or exchangeable?

Now most stores accept returns within 30 days.

Moscow dated September 15, 2008 No. 22-12/087134, Letter from the Department of Tax Administration of Russia for Moscow dated April 2, 2003. No. 29-12/17931, Letter from the Ministry of Taxes and Tax Administration of Russia for the city.

Moscow dated August 13, 2003. No. 29-12/44313). No matter how much you would like to exchange or return the item without defects after this time, you will be refused and refused fairly.

1. the seller will be able to sell the bag you are returning

This means that you need to make sure that your bag is in its original condition - whether you left the labels, stickers, box (if there is one).

Are bags returnable?

By continuing to use the site, you agree to our use of cookies. Return the bag back to the store on day 3?

) thank you) And the fact that I tore off this stupid plastic bag, like a label is nothing?)) It depends where.

Attention: I personally received a sweater a year ago with a scandal on the part of the buyer.

True, this happened 7 years ago.

Now most stores accept returns within 30 days. Info But this is in Canada. Olya work as a store manager and I can say with confidence that you can return an item within 14 days, and they are obliged to accept it. Return conditions The consumer does not have the right to refuse a product of proper quality that has individually determined properties if the product can be used exclusively by the consumer purchasing it.

Does the warranty cover the bag's fittings?

In accordance with Art. 19 clause 3 of the Law on ZPP, warranty periods do not extend to accessories that have decorative value, since these items do not contribute to the product’s performance of its main functions and do not belong to the structural part. All these elements:

• lightning;
• locks;
• fasteners;
• buttons;
• belts;
• trolleys;
• pens;

have separate warranty periods due to individual intensity of use and differences in susceptibility to wear. Manufacturers of zippers, clasps, locks and buttons on a bag usually provide a guarantee of 30 days from the date of purchase of the product. A return can be made if the product is of proper quality within 14 days (Article 25 of the ZPP Law). If the quality is inadequate, the buyer has the right to contact the retail facility throughout the entire warranty period and count on (Article 18 of the ZPP Law):

• product repair;
• its replacement;
• providing markdowns;
• refund of funds in the amount of the cost of the product (Articles 18 - 24 of the Law on ZPP).

Are handbags returnable?

But what to do if there are no flaws in the bag, it is completely intact and everything is fine with it. Also attach your copy of the claim to the application, because the fact that you tried to resolve the conflict peacefully and pre-trial will only be in your favor.

Attention In such cases, the court usually sides with the consumer if there are no violations on his part and he is conscientious.

In general, sellers try not to take the case to court, especially when the case is really losing. This is not beneficial for the seller, because on the basis of Part 6 of Article 13 of the “Law on the Protection of Consumer Rights”, if the seller does not satisfy the legitimate demands of the buyer voluntarily, then by a court decision a fine of 50% of the amount awarded in favor of the buyer is collected from the seller.

For example, your demand was to terminate the purchase and sale agreement with the seller and return the amount of money paid for the phone in the amount of 30,000 rubles.

Normative base

The main regulation in the field of consumer law is the Law “On the Protection of Consumer Rights” No. 2300-1 of 02/07/1992. In Art. 5, for example, states that the manufacturer must establish a service life, shelf life and warranty for the product item. In paragraph 5 it is noted that the warranty period is the time period during which, if defects are detected in the product item by the consumer, the seller is obliged to satisfy his requirements.

Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

Clause 7 states that if the manufacturer has ignored the requirement to establish a warranty period for the product, the seller can directly assume this authority. In Art. 19 Federal Law No. 2300-1 states that the consumer has the right to make claims against the seller if defects are detected in the product, and this can be done during the warranty period or shelf life.

Attention

If there is no warranty period, it is permissible to submit claims within a reasonable time frame, but within two years from the date of delivery of the goods to the consumer. As for bags specifically, the warranty period for them is established by the interstate standard GOST 28631-2005.

The manufacturer guarantees that any haberdashery product must meet the requirements of this standard. He also establishes warranty periods for goods of this category (clause 9.2 of GOST 28631-2005):

• 50 days for women's and men's travel and sports bags;
• 30 days for household items, beach items, briefcases/satchels, small leather goods;
• 70 days for business folders, suitcases and travel briefcases.

IMPORTANT
The warranty period for bags does not apply to defects that become apparent due to violation of operating conditions. That is, if the product has mechanical damage, traces of improper storage, careless care, or non-compliance with load standards, it cannot be exchanged or returned.

Are leather bags subject to exchange and return?

If the product has lost its appearance due to poor-quality material, for example, the paint on the bag has begun to wear off, the buyer has the right to order an examination. Options for exchange and return of goods If all the conditions under which you can return the bag to the store are met, you are given the following rights:

1. Exchange the bag for another one of equal value.
2. Take your money and buy an accessory in another store.
3. If the product has any manufacturing defects, you can replace it with a similar one.
4. Exchange an unsuitable product for a more suitable one. For example, for a bag with a short or long handle, smaller or larger.

the lady's bag did not fit the style... When exchanging goods paid for with a bank loan for a similar product of greater value, the buyer independently pays the seller the difference in the cost of the goods.

Expiration or lack of service

In some cases, when purchasing a bag, the seller does not provide any guarantees on the operation of the product. The legal provisions of the Consumer Protection Act provide for this situation and allow you to return the product no later than 6 months from the date of purchase.

Seasonal goods have a warranty period for a certain period (winter, summer). The service begins to operate from the moment of purchase until the end of the specified period of time. In order to protect yourself, you need to clarify all the nuances regarding returning or exchanging a bag in a store.

The legislation of the Russian Federation does not oblige manufacturers and sellers of bags to establish specific warranty periods, therefore each individual retail establishment independently resolves this issue.

Law office legal services

And you will get 30,000 rubles for the phone.

and a fine of 15,000 rubles. Attention: In total, you receive 45,000 rubles in your hands.

And if the seller had not brought the matter to court, he would have given you the cost of the phone and that’s it.

Citizen X bought a handbag, but after a few days she didn’t like the bag - it was too big for her height, the accessories were too bright. Can I return the bag to the store?

Can perfumes be returned to Letual?

How to return a bag under warranty?

If defects are found in a bag purchased without a warranty, it can be returned within a two-year period from the date of purchase (Article 18 of the ZPP Law). If the product has a warranty from the manufacturer or seller, you can contact the store with a claim throughout its entire validity period. You can return the bag to the store under warranty by following the procedure.

1. It is necessary to go to the store where it was purchased and verbally explain the essence of the problem, as well as state a set of demands.
2. If a compromise has been reached between the seller and the buyer, the seller must satisfy all the consumer's requirements voluntarily.
3. If the seller is skeptical and unfriendly, you should file a complaint with him. The document indicates the name of the addressee and sender, contact information of the applicant and the essence of the complaint. The presence of a date and signature is required.
4. The claim must be submitted personally to the seller. The document must indicate the date of acceptance, full name and position of the recipient.
5. The seller's side is given 10 days to prepare a response. If it is not received, the consumer has the right to file an appeal to the court.

Please note:
In practice, situations often arise when the seller refuses to accept a claim personally (from hand to hand). In this case, the shipment must be carried out with an inventory and notification of the fact of delivery. The 10 days allotted for the response will need to be counted from this moment. If the case comes to court, you can act independently or with the involvement of a lawyer. It is recommended to refer to Art. 18 of the Law on ZPP (mainly parts 1 and 6).

Is it possible to change perfume at Letual?

1. Profitable promotions. The company constantly holds promotions, sales, and drawings for expensive prizes (travel, gift certificates, cosmetic sets, etc.) for its customers. In addition, every week there are discounts of up to 40-50% on certain groups of products.
2. Prices. L'etoile positions itself as a democratic company, so the chain's stores offer both mass-market products at affordable prices and expensive exclusive goods.
3. Range. The chain's outlets have everything and even more. In addition to the standard range of well-known brands, L'etoile offers exclusive brands that can only be purchased here (NARS, Decollete, etc.).
4. High level of service. Unlike other retail chains, Letual consultants are unobtrusive and quite professional. Therefore, visitors will always be able to receive qualified assistance in selecting the necessary cosmetics, as well as get acquainted with the latest products from famous brands and brands.

Choosing a perfume is a rather difficult and responsible moment. It’s good if the buyer has already decided on his preferences and knows which brand he needs. When choosing perfume or eau de toilette, you can easily make a mistake.

Few people know that fragrances unfold differently on a person’s skin, in different places of application, and even one’s mood can affect how a perfume is perceived. Therefore, every buyer should know whether perfume can be exchanged at Letual or any other store.

1. Exchange low-quality perfume for another bottle that has no complaints.
2. Refund your purchase.
3. Exchange the substandard perfume for a perfume of another brand or brand with the necessary recalculation (the client will be refunded the difference in cost or asked to pay extra if the selected product is more expensive than the purchased one).
4. A proportionate reduction in price and return of the difference in monetary terms after recalculation.

The popular chain of cosmetics and perfumes shows high loyalty to its regular and new customers. However, when asked whether it is possible to change perfume at Letual, customers most often receive a negative answer. This is due to the current laws of the Russian Federation, which are of paramount importance when carrying out any commercial activity.

All customers know that they can exchange their purchases within 2 weeks from the date of payment. But besides this, there is a list that lists goods that cannot be exchanged or returned under any circumstances. It includes the following product groups: Is it possible to return perfume to Letual? You can bring the product back to the store only in one case - if defects are found in the product, that is, the buyer was sold perfume of inadequate quality.

In such a situation, the consumer must file a claim addressed to the manager of a particular store. The following purchase defects may serve as grounds for filing a complaint:

1. Refusal to issue a return or exchange. The response must be provided in writing, explaining the reasons for the refusal. Most often, such a decision is made in relation to claims for possible counterfeits of well-known brands. In the future, the buyer can go to court and during the consideration of the case, an examination will be appointed, which will determine whether the purchased perfume is a fake.
2. Agreement to fulfill the consumer’s requirements stated in the letter of claim. Typically, representatives of the chain call the buyer and offer to come to the store at any convenient time to exchange or return the goods.

Returning a shopping bag of inadequate quality (defective)

A product of poor quality or defective is considered to be one that has deviations from the normal one.

Marriage if

• There are deviations in appearance from normal, or the equipment is not complete;
• There are shortcomings due to which the shopping bag is not able to satisfy the expected needs of the buyer;
• There are shortcomings that prevent the product from fulfilling its direct functional purpose;
• Characteristics differ from those stated in the accompanying documentation;
• The parameters do not correspond to GOST or TU, according to which the goods were produced.

Reasons for return

There are different types of marriage.

Any of the above types of defects allows you to return the bag to a store or other outlet.

However, it is not possible to return the goods in the following cases:

1. If the defect arose due to the actions of the buyer;
2. If the buyer was informed in advance about the existing defects;
3. If the warranty period has expired.

The warranty period is the period during which the manufacturer or seller provides the buyer with the right to return a defective product. It is installed on each item separately, depending on the characteristics of a particular product and legal requirements.

The warranty period includes:

• warranty from the manufacturer - which is established by the manufacturer in accordance with the law (for example, in GOST);
• warranty from the point of sale - which must be no less than the period specified by the manufacturer.

The buyer can return the product within two years after purchase, even if the warranty period has expired. However, this requires serious reasons. And the return procedure in this case will be complicated.

Buyer's rights

If a bag for household needs is of poor quality, that is, violations and defects are identified, then according to Article 18 of the Law “On Protection of Consumer Rights” the buyer has the right to a number of demands.

The buyer has the right to:

• To return and receive money;
• To exchange the product for a new one with the same declared characteristics;
• To carry out repairs free of charge;
• To exchange for a product with other characteristics with payment of the difference in price
• By agreement of the parties, a reduction in the price of the product equal to the amount of the defect found.

It is important to consider that the choice of one of the above items should be made by the buyer, but not by the seller.

Procedure

If after purchase a defective shopping bag is discovered, the first thing the buyer should do is contact the seller. At the initial stage, you should try to come to an agreement with him verbally, but if nothing works out, then you need to move on to serious action.

Is it possible to return an item to the Letual store?

Perfume, eau de toilette and cosmetics can be returned to the Letual store only if they are of poor quality . This could be an expired pump, a broken pump, a torn protective film, scratches on the bottle, a blurred image on the bottle, or the liquid has sediment or is opaque. The return period for eau de toilette and perfume is not limited to 14 days.

They can be returned at any time. At the time of contacting the store, all tags, stickers, labels, and packaging must be preserved. In other words, you are required to preserve the presentation of the product you purchased. Naturally, the product should not be used. No one will accept a half-used jar of cream whose expiration date has expired.

And one more condition is the presence of a receipt or a store receipt. If this document is lost, you can use the testimony of people who were with you at the time of purchase. The Letual certificate is a universal gift for any woman. It is issued in various denominations of 300, 500, 1000, 1500, 3000, 5000 and 10,000 rubles.

You can purchase a certificate at the store checkout. The law does not regulate the procedure for returning certificates ; sellers take advantage of this. The Letual store is no exception. On the back of the certificate it says “non-refundable.” However, when filing an application with the court, the judges take the side of the buyer and oblige the sellers to accept the certificate and return the money paid.

Return of cosmetics and perfumes is possible if they are of poor quality. Thus, if after purchase you find any defects in the product, it should be returned to Letual. This could be, for example, an expired product or a product with a manufacturing defect.

The store does not have the right to refuse to accept back such cosmetics and perfumes. In this case, the buyer has the right to demand from the seller:

Returning goods of proper quality

According to Article 25 of the above-mentioned normative act, the consumer has the right to exchange a non-food product for a similar one if such a product does not meet the following criteria:

• according to form;
• by size;
• according to style;
• by color;
• to size;
• according to configuration.

If during the exchange the consumer indicates a different reason, then he does not have the right to exchange the product for a similar one.

The consumer can exercise this right within 14 days from the date of purchase, not counting this day. After the specified period, the return and exchange of quality goods is not provided for by law and is possible only with the consent of the seller.

In this case, an exchange is possible only if the goods have not been used, their consumer properties and presentation are preserved, and seals, labels and factory labels are not damaged.

When exchanging, you must have a document confirming the purchase from a specific seller, this can be a sales receipt or a cash receipt . However, the absence of such a document from the consumer does not deprive him of the right to refer to witness testimony during the exchange.

The Government of the Russian Federation, in Resolution No. 55 of January 19, 1998, approved a list of non-food products, the return and exchange of which, in the absence of manufacturing defects, is not permitted. Bags are not included in this listing and can be returned within 2 weeks.

It is worth noting that the bag should not contain components that are included in the list, for example, inserts of precious stones or location tracking devices.

If the seller does not have a similar product available for exchange, the consumer has the right to terminate the sales contract and return the money paid for the product. This consumer requirement must be satisfied within 3 days from the date of return of the goods.

Also, the seller and buyer can agree that the consumer will receive a similar product when it goes on sale.

Do they change perfumes of annoying quality in the summer?

Despite the fact that most of the goods sold in Letual are original products of high quality, you can also come across fakes here. Such information is often found in customer reviews. It is in such a situation that it may be necessary to return or replace perfumes (cosmetics), which means that the client will have to study the nuances of the relevant procedure.

When buying perfumes and cosmetics, especially expensive ones, you need to take a responsible approach to their choice and refuse spontaneous decisions. If in the future it turns out that the product does not meet the buyer’s needs, returning it back to the store will not be so easy. A Letual client who purchases perfume, as a rule, can only hope for an exchange if the product turns out to be damaged, expired or incomplete. When a decent period of time has elapsed since the purchase, the issue can only be resolved after going to court.

According to it, the buyer has the right, within the first fourteen days from the date of purchase (the report starts from the next day), if it does not suit him in shape, style, color, size, dimensions or configuration. However, this rule does not apply to all categories of goods. Returning the cream, how to return the cream to the store and whether it is possible to get money. Important In addition, if the buyer is sold a defective product, the store will have to compensate him not only for its cost, but also pay for examination services.

The consumer also has every right to write a complaint against the manufacturer of this product to Rospotrebnadzor. When he can’t As it was written earlier, the buyer will not be able to return cosmetics to the store that simply did not suit him. Of course you can.

This is stated in Article 25 of the PZPP. It specifies a period of 14 days from the date of purchase when the buyer can exchange perfume products at the place of purchase. In this case, the packaging must be intact and in its original form, all seals, labels and stickers must be in place. Hello. Is it possible to exchange perfumes in Letual, if I bought perfumes on sale, you take one and the other as a gift. I told the assistant in the hall to give me the same ones, she brought the perfume to the checkout, but I didn’t check at the checkout, I bought it and when I came home I discovered that one was eau de parfum and the other was eau de toilette, although I asked for eau de parfum.

I didn’t take the perfume from the display case, they brought everything. And I didn’t break the packaging. Is it legally possible to exchange a second bottle for eau de parfum?

Law on Consumer Protection"

This Law regulates the rules and conditions for returning food and non-food products back to the store. In addition, it specifies the buyer’s rights when returning/exchanging goods in the store.

Thus, having purchased a non-food product in a store, a consumer can:

• Return it back to the store within the first fourteen days (not counting the day of purchase) if the product turns out to be of unsuitable shape, style, dimensions, color, size or configuration;

It follows from this that the buyer has the right to return absolutely any item to the store that he simply did not like based on one of the listed characteristics. At the same time, he has the right to either return the item in exchange for the money spent (one hundred percent of the cost, without deductions), or exchange it for a similar (in price category) item of a different color, style, size or configuration.

In addition, the buyer can exchange a previously purchased item for a more expensive/budget item by recalculating the payment amount. If he chooses a more expensive item, he will have to pay the difference in cost. If he chooses a cheaper product, the seller will refund him the difference.

• Return the item back to the store if it turns out to be of poor quality;

In this case, the buyer may demand a refund of one hundred percent of the cost of the defective product (in exchange for the return of the product); return the product for repair at the expense of the retail outlet where it was purchased; demand a reduction in the cost of goods due to identified low-quality elements; exchange for a similar product, but of good quality;

• Return the product to the store based on the current warranty period;

Thus, such things as shoes, bags, coats, jackets and other items of clothing have a warranty period during which the item can be returned if defective parts are suddenly discovered. In addition to the return, the buyer can count on the store to take responsibility and repair, for example, defective boots at its own expense.

Is it possible to return perfume to the store after use?

Returning perfumes has its own characteristics due to the specifics of the product. Thus, it is impossible to return a high-quality sample that the buyer did not like after it has been transferred to the distributor. Procedure for returning perfumes back to the store The buyer must take with him a passport and a fiscal receipt, which will confirm payment for the goods. You will also need the product itself, packed in a factory box, with all tags, labels, and seals.

A categorical refusal to consider fair demands is grounds for filing a statement of claim and seeking help from law enforcement and judicial authorities. All this will allow you to avoid an unpleasant situation when it will be impossible to return goods of good quality that you don’t like to the store. What perfumes are returned to the seller? How to protect your own consumer rights? We'll talk about this below.

And such a service most likely costs more than your perfume. And you “lose doubly.” If a high-quality perfume does not suit you in appearance or set, you cannot return or exchange the product. They are included in a special list of goods that can be returned to the store only if a defect is discovered.

A list of non-food products of good quality that cannot be returned or exchanged for a similar product. They are included in a special list of goods that can be returned to the store only if a defect is discovered. A list of non-food products of good quality that cannot be returned or exchanged for a similar product.

And if the choice is made incorrectly, then returning products you don’t like is not so easy. When choosing and purchasing a product, rarely does anyone think about whether it is possible to return perfume to Letual, and how this happens. Can perfumes be returned to Letual?

How to return a bag?

You can return a bag you don’t like (of good quality) back to the store within the first two weeks of purchase, subject to the following conditions:

• The buyer will keep a receipt that confirms the purchase of this bag at a specific retail outlet;

However, if the buyer accidentally lost or simply threw away the receipt, there is no need to despair. If the bag was purchased less than thirty days ago, then the store can ask you to remove the cash register tape, which stores all purchases made by customers over the past month.

In addition, an alternative to a lost receipt can be a tear-off receipt, which is usually placed in a bag along with the receipt and the purchased product, or an eyewitness to the purchase (a friend with whom the bag was purchased or someone from the store staff).

• The bag itself has retained its original presentation. In other words, if returned within 14 days, the bag looks the same as when the buyer picked it up from the store;

In addition to the external “appearance”, all tear-off tags, inserts, stickers, and labels with spare parts must be preserved on the bag.

• When returned, the bag must not have signs of use (dents, scratches, worn parts, torn parts, stains, etc.);

Reasons and conditions for returning goods within 14 days

Procedure for returning goods of good quality to the store

Return of goods paid for by credit card