Returning a washing machine - within 14 days, of proper quality, not of proper quality, sample claim

When buying any thing, including household appliances, we expect that it will serve us, if not forever, then quite a lot. Unfortunately, such hopes are not always justified, and sometimes a perfectly serviceable, barely purchased washing machine turns out to be superfluous. It may simply not fit in the place intended for it, may not match the color of the tiles in the bathroom - whatever. in such cases, the washing machine is usually returned, provided that the purchase was made no earlier than 14 days ago.

How to return a washing machine to the store

Every day a person purchases any goods without being at all interested in his rights as a buyer. It’s not scary when you buy an inexpensive, low-quality product that you don’t mind throwing away. The problem usually arises when purchasing expensive products, such as a washing machine.

Such items are rarely purchased, so the consumer may not know all the nuances and legal delays of returning goods if they purchased a low-quality or defective product.

A washing machine is one of the industrial products of increased complexity. Therefore, actions to return it fall not only under the relevant articles of the Law “On the Protection of Consumer Rights”, but also Regulation No. 55, which sets out a list of goods of good quality that cannot be returned to the sales outlet. The washing machine is included in this list.

Let's consider the options in which the buyer may want to return the purchased product back:

I didn’t like the model, it didn’t fit in the bathroom, I didn’t like the color and similar statements;
When unpacking the product, significant defects were discovered and there was an obvious defect;
During operation, shortcomings in operation were discovered: it does not spin, does not drain or collect water, does not wash well, etc.;
Broken down during use.

Under the first point, in most cases, the buyer’s claims in the store will not be considered. In other cases, you should contact the retail outlet to request the return of the equipment.

If the buyer has no complaints about the quality of the product, and the washing machine has not been unpacked or used, the seller can meet and exchange the equipment or return the money for it. But this is more an exception to the rule than a natural solution to the problem.

The only exception is equipment purchased through an online store, since the buyer could not see the samples. In this case, claims are considered within a week from the date of purchase.

If defects are detected, the buyer must contact the retail outlet with a corresponding statement. This can be done both within 14 days from the date of purchase and during the warranty period.

Goods of proper and inadequate quality

If you have never had to return a refrigerator, washing machine or any other household appliance, at first you may be confused and not understand what to do in this situation. We recommend that you first familiarize yourself with the basic concepts contained in the texts of laws governing processes of this type:

Product of proper quality: despite the fact that we most often make purchases, especially large ones, thoughtfully and carefully, sometimes the purchased item turns out to be different from expectations. It may not fit into the interior, may not fit into the space intended for it, etc. For such cases, there are certain return conditions.
The product is of poor quality: as a rule, the store employees who brought your purchase to your home limit themselves to a maximum of external demonstration, after which you sign the documents and they leave. But a washing machine is a fairly diverse mechanism, the use of which requires knowledge of many nuances. If during the work you find out that the equipment does not perform all the functions specified in the instructions, or you find any defects, feel free to file a claim for return or repair.

Returning a washing machine of poor quality

Typically, equipment malfunctions are discovered during its operation. The exception is dents and scratches on the case discovered after delivery. In this case, it is advisable to unpack and install the unit in the presence of store representatives in order to immediately point out any shortcomings.

If defects are detected during direct use of equipment, it is worth clearly distinguishing between two periods:

14 days from the date of purchase;
Warranty period.

Situations often arise when the seller does not agree with the buyer's statement. If the client is confident that he is right and the equipment has significant shortcomings, he should contact the store with a complaint. At the same time, it should be sent to several other important structures: the prosecutor’s office, Rospotrebnadzor and other similar authorities. You should also notify the management of the retail outlet about this.

If the buyer’s statement is justified, in order to avoid further development of the conflict and unnecessary costs, the store prefers to part with the dissatisfied customer peacefully. The merchant must respond to a correctly drawn up complaint within 10 days from the date of its filing. Therefore, you should definitely register it.

If there is no response or it does not correspond to the claims presented, the applicant can safely go to court.

The breakdown occurred after 15 days of operation

You can return or replace a technically complex product only if the fault turns out to be serious.

The degree of malfunction is determined by an examination carried out by the seller. The machine is delivered for examination at the store’s expense.

If you are going to exchange or return the unit, do not allow technicians from third-party service centers to access it.

When submitting for examination, an act is drawn up in your presence, which indicates:

Model and serial number of the machine.
Description of appearance indicating the presence of mechanical damage.
The malfunction itself.

You can record the manifestation of the problem and the appearance of the product in the photo.

After the examination, the washing machine is repaired free of charge under warranty.

After two weeks from the date of purchase, they will agree to exchange your broken machine or return your money for it if:

the deficiency cannot be eliminated;
requires long and/or expensive repairs;
the total repair time exceeded 30 days in each warranty year, that is, the machine often breaks down;
Warranty repairs were not performed within 45 days from the date of application.

Returning a washing machine of good quality

The buyer will not be able to return an unsuitable washing machine, based on his right to return an item he does not like within 14 days from the date of purchase. This paragraph of the Law “On Consumer Rights” does not apply to complex equipment that has a warranty period for service. This type of equipment includes a washing machine.

Therefore, if the buyer has the following complaints:

The color didn't match;
They didn’t notice that there was no ironing function;
I want a different model, not this one;
It looks ugly in the kitchen and other similar statements; he will not be able to return the equipment to the store. Maybe the seller will make concessions, but this is unlikely. Therefore, look for flaws or obvious shortcomings in the machine and then you can present something to the store.

The seller does not agree with your requirements?

In this case, a firm knowledge of your rights and insistence on their implementation will help. The reasons for a store’s refusal to accept, exchange or repair defective equipment cannot be:

non-commercial type of product;
loss of packaging;
traces of use;
lack of sales receipt;
purchase at a promotion or discount.

If the store refuses to sign your claim, send it by registered mail to the legal address indicated at the “Consumer Rights Protection” stand; a response is required within 10 days.

You can also ask that your copy be marked in the presence of two disinterested witnesses. In case of refusal, you just need to leave one copy in the store, and mark the fact of refusal on your own, and provide the names and addresses of witnesses.

As a last resort, you can go to court or consumer protection organizations. The truth almost always turns out to be on the side of the buyers.

Return within 14 days by law

During the initial inspection, the purchased equipment may not have caused any complaints. But if serious defects are discovered that prevent further use of the product, the buyer has the right to contact the store with the following requirements:

Refund of spent funds within 10 days from the date of application;
Replacement of a defective product with a similar one, in the absence of a corresponding model, with an equivalent one with the possibility of compensating for the difference in cost;
Repair of equipment under warranty or recovery from the store of funds spent on repairing equipment on one’s own initiative;
Request a reduction in the value of the product in proportion to the existing flaws.

The buyer must formalize his wishes with a corresponding statement, which is provided to the store. The return of equipment is registered by an act drawn up in the presence of representatives of the retail outlet and certified by their signatures.

Copies of documents confirming the fact of purchase are attached to the application. The absence of a receipt is not grounds for refusal to accept an application.

The machine broke down less than 14 days after purchase

If you identify any non-compliance with quality requirements in the unit, you can contact the store with one of the requirements:

accept the goods back and return the money paid (completion period – up to 10 days);
exchange the washing machine for a working one (this will be done within 7-30 days);
eliminate the malfunction under warranty or reimburse repair costs (maximum 45 days);
reduce the cost in proportion to the defect.

Information

The seller cannot insist on any option; in this case, the choice is up to the buyer. The detected defect can be anything, even not very serious.

Return under warranty

After the 15th day of purchase, the goods can be presented to the seller on the basis of warranty obligations.

Do not forget about the special “status” of the washing machine. Therefore, convincing the store to accept it back or replace it is very difficult.

In any case, it’s worth a try, but only if serious defects are discovered that prevent it from being used for its intended purpose.

The possibility of returning or exchanging a product arises under the following circumstances:

The product has obvious shortcomings that prevent it from being used for its intended purpose;
A technical defect can be corrected, but at the expense of significant financial investments and time;
After returning from warranty repairs, breakdowns are repeated or new defects are discovered during the warranty period;
Untimely return of equipment from warranty repairs or repairs were not carried out at all within the established period of 45 days;
Regularly subject your washing machine to warranty service.

The seller may be reluctant to agree to a refund or exchange of goods. Therefore, your wish must be supported by a correctly drafted claim. It is worth insisting on an examination, which is carried out at the expense of the seller.

If the seller refuses to carry it out, the buyer can carry it out at his own expense, keeping all the necessary receipts. If the fault of the outlet is proven, the merchant will have to reimburse these expenses.

When sending goods for examination, it is necessary to notify the seller and draw up a report. Ideally, it will be signed by the applicant and representatives of the store. The document describes:

General characteristics of the product: color, volume, dimensions;
Specifications and serial number;
Flaws, defects and technical malfunctions.

A seller who is concerned about his reputation will agree to exchange the goods or return the money. In most cases, the buyer will be offered free warranty service. The personal file of the injured client agrees or not. But on the other hand, why do you need an expensive thing that constantly breaks at home?

Therefore, if the seller does not want to resolve the conflict peacefully, a claim should be submitted to the store. After such a document, store managers become more accommodating.

Return if quality is inadequate

The vast majority of sellers are not too willing to return money for a faulty product, preferring to send the consumer to a service center for repair. However, the legislation clearly defines situations in which they still have to do this:

The defect of the device is fatal or does not allow full use of all functions provided by the manufacturer.
The washing machine often breaks down, resulting in the consumer being unable to use it for a total of 30 or more days a year.

It should be noted that the refund must be made no later than within ten days, taking into account the difference in price at the time it was made. Moreover, if the machine was purchased on credit, the store is obliged to reimburse not only the part already paid, but also all interest and commissions charged to the consumer upon purchase.

Returning a washing machine to M. Video

M. Video is a large and widespread chain of electronics and household appliances stores on the Russian market. The buyer's interaction with this seller is governed by the Consumer Protection Law, as well as other government regulations.

When returning a washing machine, clauses of Regulation No. 55 relating to complex household appliances are added to the Law.

M. Video tries to be friendly to its customers, so its policy is not to conflict with the client, finding the best possible option for him.

The period for returning goods purchased online to M. Video has been extended to 30 calendar days, provided there was no home delivery.

If a product is found to be defective, a return or exchange request can initially be made by telephone.

How to write a return request to a store.

The return request for the washing machine must contain the following information:

name of the outlet;
information about the buyer;
information about the purchase, technical characteristics of the product;
presence of a defect;
requirements in relation to the seller;
list of applications;
date and signature.

The seller is obliged to consider the claim within a month after receipt. In some cases, it may require additional technical expertise.

Claim for return of goods. [32.00 KB]

When you can't return a washing machine.

The washing machine cannot be returned in the following cases:

the cause of the breakdown is improper transportation, storage or operation;
the warranty period has passed;
the defect arose due to the fault of the consumer.

Technical expertise will help confirm the guilt of the buyer, seller or manufacturer.

Reasons for refusal of warranty repair of a washing machine

The warranty period is established so that the buyer, who discovers a manufacturing defect in the purchased equipment, can resolve the issue of replacement or repair without damage to himself. But the buyer can exercise the right to repair or replace a defective washing machine only if certain rules are observed.

Thus, the installation of a purchased household device must be carried out by a qualified technician. If the consumer decides to install the equipment on his own without following the rules, then the manufacturer disclaims warranty obligations in the event of a breakdown of the machine during the installation process. If during installation the technician finds out that the machine is faulty, then the owner will not be charged any money either for the upcoming repair or for the installer’s work.

The service center will not repair your washing machine for free if:

connection to the electrical network was carried out using an extension cord;
wardrobe items and other items not intended for machine washing were placed in the drum;
the owner tried to make the repairs himself, but was unsuccessful;
The warranty card is filled out incorrectly and there is no stamp on it.

That is, for the warranty to remain valid, the user must comply with the following rules:

do not connect the washing machine yourself;
make sure that the seller on the warranty sheet indicates information about the store and the date of sale of the goods, and puts a stamp;
In case of malfunctions, immediately contact the service center.

In repair shops, customers are often deceived and told that the diagnosed type of breakdown cannot be repaired free of charge. This is not difficult to check: in the warranty card, manufacturers usually clearly state what types of breakdowns are repaired without payment. The same information is easy to find on the Internet.

The washing machine broke down under warranty

When purchasing a washing machine, the owner hopes that it will serve for a long time.
The breakdown of brand new and expensive household appliances is a big nuisance. Many buyers run to the store in panic, hoping to get money for a low-quality product. But there is no need to rush: if your washing machine breaks down under warranty, you can send it in for free repairs.

How to act in a difficult situation and fight for consumer rights is described below in the article.

Why did the new washing machine fail?

There are many reasons. The buyer may purchase a defective product assembled in production with errors and irregularities. Instability of the operation of a household appliance can be a consequence of power surges.

Housewives mainly encounter the following problems:

the impossibility or difficulty of turning on the washing machine;
buzzing and other loud annoying sounds during the washing and spinning process;
lack of water flow after installing the program;
inability to open the door after finishing the wash.

Panicking, the owners begin to chaotically press the buttons, or forcefully turn off the device by pulling the wire out of the socket. This should absolutely not be done if any of the above problems occur. The machine will not work correctly, but the situation is likely to get worse.

First of all, the owner must find the instructions and read them carefully. The breakdown factor may be improper use of the washing machine. The drain filter may be clogged, and to fix the problem it is enough to clean it. You should also perform a brief diagnosis:

check the condition of the hose through which water is supplied and drained (perhaps it is bent);
see whether the supply tap is turned off or on, and whether water is flowing into the drum;
check whether the socket intended for connecting the washing machine is working.

The main thing that you absolutely cannot do is try to repair a car that is under warranty yourself.

Problems arise with transferring the device for warranty repair if the diagnostic technician, when inspecting the received machine, discovers that the owner has made some manipulations with the mechanism.

But if the buyer himself was involved in connecting the washing machine, and did it according to all the rules, then the product is unlikely to be removed from warranty service.

In the store, the buyer fills out an application form for free warranty repairs. In it he can indicate one of three wishes:

repair equipment free of charge;
return the amount spent on low-quality goods;
replace the damaged washing machine with one of similar value.

Obligations of sellers and manufacturers

Each manufacturer of household appliances provides a warranty period for the products they sell. This means the period during which the washing machine should operate without failures, provided that the operating rules are followed.

Warranty periods vary from manufacturer to manufacturer. Moreover, the differences concern not only equipment from different brands, but also individual parts and assemblies within the same brand of washing machine. For example, LG provides a 3-year warranty on its car, and the warranty period for the motor of the same household appliance is 10 years.

Warranty periods for washing machines of common brands:

Bosch – 2 years;
Indesit – 1 year;
Atlant – 2 years;
Siemens – 2 years.

The store selling the washing machine is obliged to comply with the warranty periods established by the manufacturer. Moreover, a company producing products for wide export can set its own warranty period for each importing country.

Refund or replacement of defective goods under warranty

Modern household appliances cannot be called reliable. It happens that a buyer purchases a washing machine without visible defects, and when trying to wash it at home, he finds out that it is faulty.

In such a situation, there should be no problem with how to return the money or replace the product: within 15 days after purchasing the car, the buyer has the right to contact the seller and submit an appropriate application.

But you need to keep in mind that when purchasing equipment through an online store, the return period is 7 days.

To make sure that the cause of the breakdown is a manufacturing defect and not improper operation, the seller has the right to send the household appliance for technical diagnostics.

If during the inspection it turns out that the washing machine broke down due to operational violations, then you will not be able to return the goods and collect the money.

It is also impossible, even during the warranty period, to return a washing machine without defects to the store that you simply no longer like. For the seller, such a reason is not an argument.

The nuances regarding the conditions for returning goods during the warranty period are spelled out in Articles 18 and 19 of the Law of the Russian Federation “On the Protection of Consumer Rights”. According to the law, a refund of the amount spent on a purchase is possible only if:

the malfunction was discovered within 15 days after purchase;
Technical examination confirmed a serious manufacturing defect that makes the device impossible to use.

Application form DOWNLOAD

Sample application for a refund for goods taken on credit DOWNLOAD

Reasons for refusal of warranty repair of a washing machine

Thus, the installation of a purchased household device must be carried out by a qualified technician.

If the consumer decides to install the equipment on his own without following the rules, then the manufacturer disclaims warranty obligations in the event of a breakdown of the machine during the installation process.

If during installation the technician finds out that the machine is faulty, then the owner will not be charged any money either for the upcoming repair or for the installer’s work.

The service center will not repair your washing machine for free if:

connection to the electrical network was carried out using an extension cord;
wardrobe items and other items not intended for machine washing were placed in the drum;
the owner tried to make the repairs himself, but was unsuccessful;
The warranty card is filled out incorrectly and there is no stamp on it.

That is, for the warranty to remain valid, the user must comply with the following rules:

do not connect the washing machine yourself;
make sure that the seller on the warranty sheet indicates information about the store and the date of sale of the goods, and puts a stamp;
In case of malfunctions, immediately contact the service center.

The seller refuses to take the washing machine for repair in a warranty case - what to do?

If the answer to the submitted application is negative, despite the user’s non-involvement in the breakdown, then the next step should be to write a claim.

In it you need to present demands to the seller, indicate for what reason. If the seller refuses to accept the claim in person, then you need to send it to the address of the retail facility by registered mail.

The seller must respond to the buyer within 10 business days.

Where to contact when the 10-day period has expired and the answer has not arrived:

to the consumer rights protection society;
to court;
to the Federal Service for Supervision of Consumer Rights Protection.

To contact the service and society for the protection of consumer rights, you only need to write a statement in any form. The procedure for going to court is more complicated and requires legal assistance. The more competently the lawyer drafts the application letter, the higher the chance of emerging from the court as a winner.

If a response to a written complaint has been received from the store, then the situation usually goes like this: the washing machine is delivered to the retail outlet, sent to a repair shop, where an examination is carried out. The owner himself can take the car to the service center, but if after diagnostics it turns out that the user is not to blame for the breakdown of the equipment, then the seller will be forced to pay the transportation costs.

When picking up a washing machine for repairs, the seller draws up a special paper - an acceptance certificate. It must indicate the date of transfer of the equipment, the seller’s signature and seal. In the repair shop, specialists carry out diagnostics and determine the cause of the breakdown. This stage usually does not take much time.

Based on the results of the examination, a verdict is made:

If the washing machine has a manufacturing defect, or the seller is to blame for its breakdown, then the consumer has the right to demand any of the three free services during the warranty period: replace the device with the same one, repair the defective equipment, or return the money spent on the purchase.
If the breakdown is a consequence of non-compliance with operating rules, then you cannot count on a refund or replacement of the product. The buyer can go to court and insist on an independent diagnosis, but if he is really at fault, then such measures are unlikely to help.
If the breakdown occurred due to the actions of a third party, power surges in the network, problems with water supply, then the one who is to blame for the incident (person or organization) must bear responsibility. The owner of the car can only go to court.

When buying a washing machine, the consumer hopes that it will last a long time. But even manufacturers with a good reputation sometimes supply the market with defective products.

To protect the buyer in such cases, there is a warranty period.

That is, the seller guarantees free repairs within the period established by law, subject to the buyer’s compliance with operating rules.

Source: https://stiralkainfo.ru/ekspluataciya/slomalas-stiralnaya-mashina-na-garantii.html

Procedure

A washing machine can fail for a number of reasons. This can be either defective components during assembly or a voltage drop in the network. Most often, the user encounters the following problems:

When the machine breaks down, there is no need to randomly press buttons and pull out the cord from the outlet. This will lead to nothing and may even make the situation worse. If your washing machine breaks down, find the instructions and read them carefully; perhaps the reason lies in a violation of operating conditions, for example, the drain filter is clogged. Cleaning it will solve the problem.

In such a situation, the first thing you need to do is eliminate everything that could cause the machine to malfunction:

check that the water supply and drainage hoses are not kinked;
Is the water supply tap open?
Is the socket burnt out, etc.

Important! Do not disassemble the washing machine itself if it breaks down, do not try to repair it while it is under warranty. If you connect yourself, the warranty period will not be lost, unless, of course, the connection is correct and does not lead to damage.

If the machine really doesn't work, then the first thing to do is look for the warranty card. Carefully look at the date of purchase of the machine and the warranty period. And after that, feel free to contact the service center.

By the way, the telephone number of the service center may be indicated in the warranty card or on the washing machine itself.

If you do not have such numbers, you can contact the store, providing a receipt, sales receipt and warranty for the washing machine. You can ask the seller:

free car repair;
refund;
or exchange for a similar option.

The seller can unconditionally agree, then the problem will be settled. The seller will most likely offer to carry out an examination of the washing machine in order to establish the cause of the malfunction and, depending on the result of the examination, make a further decision. Or the seller may categorically refuse to accept the goods and enter into any dialogue with you.

Important! The seller may unreasonably delay the examination; in this case, you need to contact the store with a claim, and if an adequate response is not forthcoming, then go to court.

What if the seller refuses?

So, if the seller does not want to return your money for the product or change it, or do an examination, then you need to write a claim in free form, in which you state all the requirements, indicating the reasons.

If the seller refuses to accept a written claim, then you need to send a claim letter by mail with return receipt requested. Then we wait within 10 working days.

If there is no response from the seller, then contact:

to the Society for the Protection of Consumer Rights;
to the Federal Service for Supervision of Consumer Protection;
or to court.

We contact the first two authorities with a letter in free form, asking for help in the current situation. Well, you must go to court in the established procedural form with a statement of claim. This is best done by a lawyer, so in this case you will have to contact him. A properly drafted document will reduce the time spent on proceedings.

After filing a complaint, if the seller responds to it and makes contact with you, you must proceed depending on what the response to the complaint will be. Most likely, the seller will offer to deliver the machine to the retail outlet where it was purchased, or to a special service center for examination.

For your information! The seller can provide free delivery of the car to the place of examination. If the machine does not work due to the fault of the seller, he is obliged to pay all costs.

Having delivered the machine to the service center, you must receive in return a certificate of acceptance of the washing machine for examination. The act must have a date; in addition, it must contain all the necessary details: signatures, seals, etc.

Having handed over the car and received the certificate, we just have to wait for the expert’s opinion. The examination is carried out within a reasonable time; if the seller delays the examination, then in the future he can be required to reimburse the costs associated with the delay. The following are possible options:

the washing machine has a defect due to the fault of the seller/manufacturer - we have the right to demand the exchange of the product for a similar one, a refund, free repair;
the washing machine broke down as a result of the user’s actions - the money will not be returned to us and the goods will not be exchanged, but we retain the right to demand an independent examination, and if refused, we can go to court;
The washing machine was damaged due to the fault of third parties, for example, power surges, poor-quality water supply services, etc. – we have the right to go to court, where we will prove the guilt of third parties and bring them to civil liability.

When can I return or replace a car under warranty?

If you mistakenly accepted the washing machine from the seller without noticing any defects (major or minor), within the first 15 days from the date of purchase you can return the washing machine to the seller and ask for a refund or exchange the machine for a similar one. In this case, it is very important that the defect is obvious and does not arise through your fault, for example, due to incorrect self-connection.

Note! When purchasing a machine online, the return and exchange period for the washing machine is 7 days.

If the seller doubts that the defect arose through his fault, he has the right to take back the goods for examination. And then the consequences will come according to the results indicated in the examination, unless, of course, you go to court and demand an independent examination to confirm that the car broke down through no fault of yours.

If there are no defects, you cannot return the washing machine to the store even within fifteen days.

The fact is that the machine is a technically complex piece of equipment, and without obvious breakdowns it cannot be returned or replaced.

You can clarify all the nuances by reading the Law “On the Protection of Consumer Rights”, paying special attention to Articles 18, 19 and 22. Thus, you can only return the money or replace the machine:

if there is a serious defect within 15 days;
through the court, if the examination proves that further operation is impossible and repairs are not advisable.

In other cases, you can only count on free repairs under the warranty card.

Liabilities

Various manufacturers of washing machines provide warranty periods for their products, that is, the period of time during which the washing machine must work with proper operation.

Warranty periods may vary, and the warranty period for a washing machine may differ from the warranty period for its individual components and assemblies.

For example, the manufacturer provides a warranty period for an LG washing machine for 3 years, and the warranty for the engine of this machine can reach 10 years. So, what are the warranty periods for cars:

Bosch and Siemens washing machines – 2 years;
Atlant washing machines – 2 years;
Indesit washing machines - 1 year.

These warranty periods are mandatory for fulfillment by the retail outlet selling the washing machine. The seller cannot arbitrarily reduce the warranty period determined by the manufacturer.

For your information! For equipment manufactured for different countries, the manufacturer may provide different warranties.

When buying equipment, look at the warranty period in the coupon; sellers, while praising the product, may deliberately inflate it. And don’t forget to put stamps on the warranty, otherwise later the service center may refuse free repairs.

So, what should you do if your washing machine breaks down a little time after purchase? The answer would seem obvious - return it to the seller and collect the money. But it's not that simple.

The manufacturer sets a warranty period for the machines, confirming that if their equipment breaks down during this period, they will either repair it or replace it free of charge.

But, unfortunately, many sellers are in no hurry to fulfill the obligations given by the manufacturer and in every possible way hinder the implementation of your legal rights. In this situation, it is necessary to defend your rights.

Source: https://mashmaster.ru/slomalas-stiralnaya-mashina-na-garantii/

Obligations of the seller to repair machines on the basis of a valid warranty

Manufacturers of washing machines independently set the warranty period for their products..

Thus, they determine the period during which the product, if used correctly, can serve without breakdowns.

Each manufacturer has the right to set the warranty period independently. In addition, sometimes the warranty period for the machine as a whole and for its individual components differs.

So, if we take an LG washing machine as an example, we will see that the manufacturer has provided a 3-year warranty for their product. In this case, the warranty period for the engine can be 10 years.

What is the legal warranty period for repairs of household appliances?

What are the conditions for warranty repairs by law? Read here.

What to do if warranty repair is refused, read the link:

Let's take a look at the warranty periods for products from different manufacturers:

Bosch and Siemens washing machines have a 2-year warranty;
Atlant cars – 2 years;
Indesit washing machines – 1 year.

Sellers who sell these products must fulfill warranty obligations. No one has the right to change the warranty period established by the manufacturer.

Note! The manufacturer can set the warranty period for the product taking into account the country in which it will be sold.

When you choose household appliances or any other product, independently read the document confirming the period during which it can be repaired free of charge.

Unfortunately, dishonest sellers may lie to you a little, calling a completely different, longer than actual warranty period.

While you are euphoric about your new purchase, do not forget to make sure that the seller gives you the appropriate stamps on the warranty card. Their absence may result in the warranty being rejected.

Let's summarize. So, if your washing machine breaks down during the warranty period, go to the seller and put forward your legal demands. But be prepared for the fact that the procedure for transferring equipment may not be so easy.

Sellers do not always fulfill what was established by the manufacturer of the product. Delays in the procedure for transferring goods for warranty repairs are quite common. But under no circumstances should you give up. Ensure that your legitimate consumer demands are met.

Why did the new washing machine fail?

Housewives mainly encounter the following problems:

the impossibility or difficulty of turning on the washing machine;
buzzing and other loud annoying sounds during the washing and spinning process;
lack of water flow after installing the program;
inability to open the door after finishing the wash.

check the condition of the hose through which water is supplied and drained (perhaps it is bent);
see whether the supply tap is turned off or on, and whether water is flowing into the drum;
check whether the socket intended for connecting the washing machine is working.

The main thing that you absolutely cannot do is try to repair a car that is under warranty yourself. Problems arise with transferring the device for warranty repair if the diagnostic technician, when inspecting the received machine, discovers that the owner has made some manipulations with the mechanism. But if the buyer himself was involved in connecting the washing machine, and did it according to all the rules, then the product is unlikely to be removed from warranty service.

If a brand new washing machine refuses to work, then you need to look at the warranty card. The warranty period for the purchased product is written there. If it has not expired, then you can safely contact the seller to transfer the faulty equipment to a repair shop. Usually, the addresses and telephone numbers of all existing service centers are written on the warranty sheet or on the body of the household appliance. If such information is not available, the seller must provide it. When contacting the store where the purchase was made, you need to take with you the receipt, check and warranty card.

In the store, the buyer fills out an application form for free warranty repairs. In it he can indicate one of three wishes:

repair equipment free of charge;
return the amount spent on low-quality goods;
replace the damaged washing machine with one of similar value.

Returning equipment purchased through an online store

If you bought a washing machine in an online store, in accordance with Art. 26.1, you have the right to cancel it within seven days from the date of receipt.

If you have not received information about these deadlines, then within three months.

In this case, the washing machine must be in good condition, retain all the necessary documents and presentation.

If, after purchasing a washing machine, you discover defects, then the time at which such defects are identified will play a key role in protecting your rights, since the washing machine is one of the technically complex products.

ATTENTION! Look at the completed sample request for a refund for a product purchased in an online store:

How to return household appliances of inadequate quality

Attention! You have the right to return the washing machine to the store if it is impossible, for example, to turn on the machine or close its door.

This flaw is obvious; no proof is needed. There are often cases when a washing machine works properly, but creates inconvenience with its strong noise and vibration. In such cases, there is a high probability that your refund will be denied.

If two weeks have not passed since the purchase, you should request a replacement of the car or a refund. If this period has expired, you will need to prove the presence of defects.

During the warranty period, the examination is carried out at the expense of the store, and after the expiration of the period - at your expense. If the presence of defects is confirmed, the money spent on the examination will be returned to you.

Refund if the washing machine breaks down before the warranty period expires

You have the right to return not only the money spent on the purchase of a washing machine, but also the losses caused to you.

To do this you will need the following documents:

passport of a citizen of the Russian Federation;
a receipt for the purchased goods (if it is lost, you have the right to refer to the testimony of witnesses).

You have the right to return the car during the warranty period. If the seller refuses to admit defects in the goods, he is obliged to carry out an examination at his own expense.

If a dispute arises between you and the seller about the nature of the defects, the seller pays for the examination. If you disagree with the results of the examination, you have the right to appeal its results in court.

Please note! If you want to return money for faulty household appliances after the expiration of the warranty period (if it does not exceed two years), you are responsible for proving its defects.