How and where to complain about the school, director or teachers? Step-by-step instruction

A complaint against a coach is an official document establishing your requirements and describing the essence of such requirements.

A complaint is a citizen’s request for restoration or protection of his violated rights, freedoms or legitimate interests, or the rights, freedoms or legitimate interests of other persons. Responding to a written complaint is mandatory for official bodies and organizations.

Accept complaints and get free legal advice today! Call:

• Moscow
• St. Petersburg +7 812 309-05-48
• Hotline in the Russian Federation 8 800 511-75-69 (free)

Solve the problem now - a personalized complaint is the key to success!

Where to complain about a coach

Before filing a complaint, you need to decide who to file it with.

Be very careful about the addressee of the complaint. This could be the head of a department, the head of an organization, or a supervisory body. The correct choice of the addressee is the key to the promptness of consideration of the complaint and the quality of its consideration.

Don’t forget about the “ladder” principle - complaining one by one from a lower-ranking official to a higher-ranking one. You should not immediately complain to the governor or president. It would be most effective to write a complaint in the following order:

Each situation is individual - do not hesitate to ask questions:

1. in comments;
2. in the online consultant window at the bottom of the page ↘️
3. in the form at the bottom of the page.

• immediate supervisor (manager);
• head of the organization (director);
• supervisory (control) body or service;
• prosecutor's office

We offer our sample complaint against a coach, in which we tried to take into account all typical situations. You can correct and supplement the specified sample - the complaint does not have a mandatory prescribed form.

The information contained in this article does not apply to relations related to the protection of consumer rights.

Before writing and filing a complaint against a trainer, we recommend that you:

• receive free legal advice on civil rights, which will save your time;
• read the following materials on our resource: how to write a complaint correctly and how to submit a complaint correctly.

What problems may arise

A school is, first of all, an institution that provides educational services. The recipients of these services are children studying at this school. Accordingly, low-quality educational services should be considered a violation of the rights of students contained in Art. 34 of the Federal Law of December 29, 2012 No. 273-FZ “On Education in the Russian Federation.” A variety of factors can be a manifestation of low-quality educational services, but we will consider the most common problems in this area.

Denial of admission to school

The above-mentioned provision of the law enshrines the principle of freedom to choose an educational institution, regardless of place of residence, social status, availability of vaccinations, etc.

You must complain to the education department about an unlawful refusal to admit a child.

Refusal to accept a child because of his social status, gender, race, or even lack of vaccinations is a direct manifestation of discrimination and is a criminal offense. In this case, the complaint must be submitted directly to the prosecutor's office.

However, there are exceptions to any rule:

1. A child’s enrollment in a school other than their place of residence may be denied if there are no places left at the school. The fact is that, although anyone can apply to the school, the priority for enrollment will be different: first, preferential categories of citizens are enrolled, then those who are registered near the school, and only after that everyone else. This approach is legal and enshrined in Order of the Ministry of Education and Science of the Russian Federation dated January 22, 2014 No. 32.
2. A refusal to accept a student will be lawful if, due to his state of health, he requires special conditions of detention and education that this educational organization is not able to provide for him.

Teacher Misconduct

The teacher directly works with the child, so most of the parents' complaints about the school are related precisely to dissatisfaction with the teachers. In particular, the reason for a complaint against a teacher may be:

• infringement of the honor and dignity of a schoolchild: psychological pressure, physical violence and other elements of bullying a child;
• obvious underestimation;
• violation of educational standards;
• extortion of funds;
• The teacher cannot cope with the job and cannot control the children.

When complaining about a teacher, you should first contact the director. As the teacher's immediate superior, he is authorized to take disciplinary measures against his subordinate. If the director has not responded to the situation, a complaint can be sent to the education department. We discussed in detail how to complain about a teacher in this article.

Hooliganism by individual students

Each class has its own bully, whose behavior leaves much to be desired. But what if by his actions he not only disrupts the educational process, but also harms his classmates? Such situations should be regulated by school management. When notes in the diary and conversations with parents do not help, a collective complaint to the school principal about a student from parents can initiate more serious proceedings, up to and including the expulsion of the negligent student.

Poor state of the school fund

The situation with the state of repair of the school building, furniture and other material assets that make up the school fund is complex and ambiguous. On the one hand, this may indicate poor performance of the director, who does not know how to distribute the school budget, or corruption within the school walls, and on the other hand, it may indicate the meager funding of the budgetary institution. You should not put up with the poor condition of repairs or furniture, because ultimately this can affect the child’s health. However, you should not rush to file a complaint with the Department of Education or other supervisory authorities. Without understanding the situation, you can achieve a completely different result than you need: the director will be fired, and the school will remain in disrepair.

First of all, the situation needs to be discussed with the director himself: what is the reason for the current situation. Of course, with a high degree of probability he will say that the problem is a lack of budget funds. But if there really isn’t enough money, the manager will only support the parents’ initiative to write an appeal for budget allocation.

Therefore, in this case, it is better to write not a complaint against the director, but an appeal to the education department with a request to allocate funds for the school. If there is reason to think that the director is appropriating part of the budget for himself, this should be reported to the prosecutor's office.

Extortion of money

They can try to extract money from parents in different ways. If employees of an institution ask for a bribe to admit a child to school, for a loyal attitude towards him, or simply for good grades, this is a reason to contact the prosecutor’s office.

Monetary contributions collected for the maintenance of the class, gifts, trips to museums and theaters, repairs are exclusively voluntary in nature, no one has the right to force their payment. Sometimes the school asks for larger contributions: to replace windows, renovate premises, etc. It's up to you to decide whether to pay them or not. It is quite simple to check the purity of the intentions of school employees: offer to purchase the necessary materials yourself or through the parents.

Poor work of the school canteen

Children's nutrition must strictly comply with SANPIN 2.4.5.2409-08. It describes the sanitary requirements for the premises and staff of the canteen, for utensils, food, etc. Obvious violations are low quality and small portions of food, a dirty dining room, the presence of rodents and cockroaches, dirty dishes, etc.

Compliance with sanitary and epidemiological standards is monitored by Rospotrebnadzor, to which you can send a complaint with photographs of violations.

Of course, this does not exhaust the list of possible violations by schools. Any violation of the Law “On Education” can be appealed to government authorities.

Sample complaint against a coach

Head of a sports club (children's youth sports school, fitness club, limited liability company (address)

Ministry (name of the executive body of the constituent entity of the Russian Federation with powers in the sphere of control over relevant activities) (address)

To the prosecutor's office (name of the subject of the Russian Federation) (address)

from Last Name First Name Patronymic, residential address

(for example: Ivanov Ivan Ivanovich, Moscow, Moskovskaya st., 134, apt. 35)

Accept complaints and get free legal advice today! Call:

• Moscow
• St. Petersburg +7 812 309-05-48
• Hotline in the Russian Federation 8 800 511-75-69 (free)

Solve the problem now - a personalized complaint is the key to success!

Complaint about the coach

I, Ivanov Ivan Ivanovich (indicate your last name, first name and patronymic - the latter if available), on March 25, 2021 (indicate the exact date of the event) appealed (indicate the details of the organization or individual and address) due to the fact that I (my child ) needed help (services, consultation, etc.) from a trainer.

or

Each situation is individual - do not hesitate to ask questions:

1. in comments;
2. in the online consultant window at the bottom of the page ↘️
3. in the form at the bottom of the page.

I (my child) attend a sports section (please provide the exact name and address). My coach is Kuznetsov V.A. (indicate the trainer's full name).

At the same time, coach V.A. Kuznetsov (indicate the trainer’s full name) took the following unlawful actions (inactions) against me (my child), namely (choose the one you need, also add a detailed description of the situation to your complaint and attach evidence):

• I (my child) was denied services for the following reason (describe the situation and the reason for the refusal);
• I (my child) received a poor quality service;
• assistance was provided untimely;
• I (my child) was provided with false information;
• the coach did not consider my question;
• had to incur excessive financial costs;
• The coach is rude to me (my child).

Based on the above, I ask (select the one you need):

• take action against the coach (indicate the surname, first name and patronymic of the coach),
• reimburse me for expenses incurred,
• bring the coach to disciplinary liability;
• correct the situation.

Date, personal signature of the person filing a complaint against the coach

Reasons

The reasons for a complaint against a manager may be different, but it should be understood that it is not entirely reasonable to complain about some of them. The head of a preschool educational institution can turn your child’s life into hell because of one “dissatisfaction” or a violation you identified during a conversation with your child.

Most often, parents complain about the following:

• Children are beaten by teachers or any other offense is recorded against them;
• Teachers break laws (extort money or do not respect the child’s faith), and the head turns a blind eye to this;
• The educational program does not meet general standards;
• Educational methods do not comply with the norms and laws of the Russian Federation;
• The manager “sinks” into rudeness in the faces of parents and children;
• The manager refuses to fulfill his obligations, does not fulfill his duties in whole or in part.

All these reasons are considered by different departments and it depends on them to which authority you need to send a complaint in order for it to have an effect.

General information on a complaint against a coach

A complaint is recognized as an official document, which entails the emergence of certain rights and obligations. Therefore, when compiling it, you should adhere to the following rules of business communication and correspondence:

• compose your requirements correctly and without errors;
• It is unacceptable to use obscene and slang words, as well as insults directed at anyone;
• describe the situation as accurately as possible, but at the same time succinctly;
• words and expressions with a “double” meaning should not be used;
• all data must be reliable (dates, numbers, numbers, addresses, etc.).

Make sure your speech is correct, follow the rules of syntax and punctuation. Competent speech is one of the most important conditions when conducting business correspondence.

Rules for writing and filing a complaint against a coach

In order to write a complaint correctly, it is enough to adhere to the following simple rules for writing it.

• decide on the correct addressee of the complaint and look up his address on the Internet;
• indicate your last name, first name, patronymic (if any), address to which a written response can be sent to you;
• indicate the date, i.e. the day, month and year when you contacted the relevant organization or person;
• describe the name and details of the organization (relevant person) known to you;
• Below in the complaint, set out in as much detail, fully and consistently as possible all the circumstances that happened to you - why you applied, what unlawful actions were committed against you by the employees, or indicate the fact of their inaction;
• after a detailed description of the problem, depending on who you contacted with the complaint, you must indicate your demands regarding the perpetrators: apologize, correct the mistake, take disciplinary action, etc.;
• At the end of the complaint, be sure to include a date and a personal signature.

Supervisory authorities supervising school institutions in Russia

Where can I complain about a school if an appeal to the director has not changed the situation and violations continue to exist in this institution?

Parents can initially contact a special school commission that prevents disagreements if:

1. The child was not provided with primary health care at school;
2. The institution does not comply with epidemiological standards;
3. Disciplinary norms were applied to a disabled child (he was reprimanded or reprimanded);
4. Your child is insulted by other children, and the teacher does not take action;
5. During the medical examination, parental consent and other violations were not obtained.

Complaints against the school are also considered by the following authorities:

• Prosecutors;
• Department or Office of Education of your city;
• Rospotrebnadzor;
• District or city department of education;
• Ministry of Education.

Prosecutor's inspections were prompted by claims related to physical and moral violence against students by teachers, insults to children, as well as financial extortion of school employees.

Sample complaint against a school to the prosecutor's office

Rules for filing a complaint against a coach

When filing a complaint, you should know the basic rules and features.

1. if you file a complaint personally or through a representative, it must be made in at least two copies

The complaint must be drawn up in two copies. Since you will need the second copy for the addressee to mark “acceptance of the complaint” when filing it.

Ways to file a complaint

A complaint can be filed in four ways: in person, through a representative, through a notary, or by mail.

Submission in person

If you decide to submit a written complaint in person, then you need to contact the relevant organization directly. As a rule, such complaints are received either in the office or in the reception area.

Submission through a representative

In this case, the procedure is no different from personal submission, but the representative must have a notarized power of attorney to represent interests. Thus, you will still have to go to the notary.

If you contact a notary to draw up a power of attorney to transfer a complaint, we advise you to include in the same power of attorney the authority to represent cases in court (in case of litigation).

Filing through a notary

There is such a notarial act as the transfer of documents of individuals and legal entities to other individuals and legal entities. In accordance with it, the notary transfers applications and (or) other documents of individuals and legal entities to other individuals and legal entities. You have the right to use the specified notarial act to submit a complaint.

Submission by post

When filing a complaint by post, it is imperative that the letter be registered and with a full description of the contents.

Registration of a complaint

When a complaint is received, an authorized person must register it in the incoming correspondence log.

Accept complaints and get free legal advice today! Call:

• Moscow
• St. Petersburg +7 812 309-05-48
• Hotline in the Russian Federation 8 800 511-75-69 (free)

Solve the problem now - a personalized complaint is the key to success!

This applies not only to state and municipal authorities, but also to ordinary organizations. Accordingly, the complaint must have an incoming number; using this number you can track the process of its processing.