Advice for parents: where to complain about the school, director, teacher? Drawing up a claim, considering the nuances of the issue

Children spend most of their time at school. The director and teachers of the educational institution take responsibility for the safety of students. Staff must adhere to the standards of professional ethics in relation to their clients and do everything possible to effectively obtain knowledge. Unfortunately, various unpleasant situations can occur during training. From a legal point of view, the state regulates the relations between the parties to the educational process and guarantees the protection of the rights and interests of minor citizens.

Attention

If the school director exceeds or fails to fulfill his official duties, the parent has the legal right to file a complaint against him.

Why can you complain about the school principal?

Based on the provisions of Federal Law No. 273-FZ of December 29, 2012 “On the Education of the Russian Federation,” the student has certain rights guaranteed to him at the legislative level. Their violation will be the basis for an official complaint from the parents.

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Reasons for filing a complaint against the school principal:

1. In case of physical or moral violence (insult, humiliation, extortion) applied to children by staff or other students.
2. If the teacher is biased towards the student and lowers grades without proper grounds.
3. Refusal of the director to provide educational services or poor quality of presentation of material.
4. If the director denies the child an adjusted educational program due to health reasons.
5. If a student is denied an accelerated form of education, within the framework of the applicable educational program.
6. In case of refusal to provide the child with the required honey. assistance, psychological and pedagogical support.
7. Refusal to transfer to another school.
8. Refusal to provide preferential meals.
9. Injuries during a physical education lesson due to the negligence of the teacher or the director himself.
10. "Voluntary" financing of parents.

IMPORTANT
There are other academic entitlements that a student may qualify for.
If the school does not comply with sanitary standards, or the furniture is broken, this will also be a reason for a complaint. A case where a child was vaccinated without the consent of adults is considered unacceptable and requires sanctions from the director.

Poor quality of service

Here, concerns on the part of parents can be caused by poor-quality food, an unsafe kitchen, or the lack of a warm toilet. In the educational aspect, this may be an imbalance of lessons (overloaded and unloaded days, “windows”); injuries in physical education associated with unsuitable equipment or negligence of the teacher.

In case of sanitary violations, you can complain to the local department of Rospotrebnadzor, which, among other things, carries out the functions of sanitary and hygienic control.

Another regulatory agency where you can complain is Rosobrnadzor, which monitors the compliance of educational services with federal educational standards.

The prosecutor's office is a universal supervisory body that has the right to send specialists from other inspection bodies (fire supervision of the Ministry of Emergency Situations, State Construction Supervision, etc.) to establish the safety of training conditions.

Inspection bodies:

Departmental:

• departments (administrations) of education;
• Rosobrnadzor.

Third party:

• prosecutor's office;
• Rospotrebnadzor;
• OND (fire supervision);
• Gosstroynadzor and others.

Where to write a complaint against the school principal?

In the event of an illegal action on the part of a teacher towards a child, it is worth first talking to the director. If it is not possible to change the situation within the school, it makes sense to draw up a written appeal to the relevant authorities with a request to solve the problem.

Where to file a complaint against the director:

• City or regional department of education (in Moscow, department of education).
• Ministry of Education and Science of the Russian Federation.
• Rospotrebnadzor.

If a child is regularly subjected to beatings or extortion within the walls of an educational institution, and a complaint to the Ministry of Education has not had the desired effect, it would be logical to file a complaint with law enforcement agencies, namely:

• police;
• prosecutor's office;
• court.

Please note:
A letter of complaint against the director can be sent either by regular mail or by email. There are online reception desks on the official Internet resources of regional and municipal educational authorities for convenient work with citizens’ requests. You can also take the letter of appeal personally to the authority.

Who makes the complaint

A complaint against the management of an educational institution is made by teachers (individually or in a group), parents (legal representatives of children) or the parent committee.

Complaining as a group is more effective and less scary; there is less danger that children will somehow suffer as a result.

There is formally no answer to the question of where to complain about a school principal anonymously. Russian legislation does not allow the submission of anonymous appeals.

But if the matter is serious, if the child, his mental or physical health is in danger, both management and law enforcement agencies will not ignore your appeal.

Collective claim from parents

The best effect when filing a complaint against the school principal will be achieved if it is initiated by several parents at once.

The structure of a collective complaint against a director consists of the following details:

1. against whom the claim is being made;
2. destination;
3. name and address of the school;
4. Full name of the parent, his contact information;
5. Main thought;
6. the essence of the request;
7. subject of request
8. signatures of applicants, date.

At the top of the document it is indicated to which institution the claim is addressed, by whom and to whom it was made. It is necessary to write the full name of the educational institution, the initials of the director, as well as the details of the applicants. If there are a lot of them, you can generalize, for example, “parents of students in grade 5 “A”. The main idea should describe the essence of the problem. After the word “Complaint”, as a rule, the narrative part begins from the next line with the following words: “We, representatives (parents) of students of grade 3 “b” of secondary school No. 2 of Yekaterinburg...”.

After stating the problem, the essence of the request is indicated, and additional references are made to the legal framework. At the end of the document, the initials and signatures of the parents must be recorded, and the date must be indicated.

Attention

A collective complaint against the director should be filed in two copies.

Complaint to RONO

The Ministry of Education and Science of the Russian Federation is divided into regional departments. When filing a complaint against the school director, it is advisable to address the complaint directly to the district department that oversees the educational processes.

Attention

There is no strict form for applying to RONO, but there are basic rules for drawing up the document. The letter must be written in a business style on an A4 sheet, handwritten or printed. The essence of the problem is stated briefly, but using all relevant facts. Insults and overly emotional storytelling are not allowed.

Details of the complaint against the director in RONO:

1. against whom the claim is being made;
2. the body to which the letter is addressed (in this case, RONO);
3. school name, address;
4. The applicant's full name, address and telephone number;
5. the word "Complaint";
6. narrative part;
7. the essence of the request;
8. links to regulations;
9. signature and number.

Additional information
The difference from a collective claim against the director is one specific claimant (parent) who wants to achieve justice.

Complaint against the school principal to the Department of Education

In Moscow, the city’s education department deals with general education issues. It is there that it is worth addressing any complaints related to the implementation of educational activities to the residents of the capital.

For your information

The general form of filing a complaint differs from previous samples only in the recipient. When indicating to whom the letter is addressed, you must write “Moscow Department of Education.” Otherwise, all details remain unchanged.

Making a complaint against the school principal will not be difficult for those who actively use the Internet. The department has its own online resource, where a special form is allocated for citizens’ requests. It is necessary to indicate the applicant’s information and select the topic of the question from those proposed.

Complaint about biased attitude of the school principal

There are cases when a teacher unreasonably lowers a student’s grades and is biased towards the child for some subjective reason. The student withdraws into himself, he is once again afraid to turn to the teacher, ask a question, feeling a negative attitude towards him. This results in a decline in academic performance.

Additional Information

There are situations when a child is subject to moral pressure, humiliation from peers, and the school staff refuses to properly protect the interests of the bullied student. If conversations with the school director lead nowhere, it is worth resorting to legal methods of influencing the management of the educational institution.

In paragraph 2 of Art. 66 of the Federal Law “On Education” states that the student must be provided with conditions for developing interest in the educational process and developing creative abilities. Those. teachers must take care of creating favorable conditions for acquiring knowledge.

Article 3 of the Convention on the Rights of the Child states that representatives of public or private institutions in relation to children must take the best possible care to ensure their interests.

For your information

When filing a complaint due to bias on the part of a teacher or school management, it is necessary to describe the essence of the problem, indicating specific facts and the names of teachers who do not comply with professional ethics standards. You can refer to the above mentioned regulations. Standard details are used in the letter.

Consequences

Satisfaction of a complaint against a school, director or teacher entails the following consequences:

1. Determination and obligation to implement measures to resolve the dispute.
2. Revision of the charter and regulations of a general education institution.
3. Revocation of the license of a private educational organization.
4. The appointment and application of disciplinary or administrative measures, and sometimes criminal punishment to the perpetrator.
5. Dismissal or removal from office of the offender.
6. Compensation for material or moral damage to the victim.

Claim for insult

In paragraph 9 of Art. 34 of the Federal Law “On Education” states that a student has the right to be treated with respect by others. This is especially true for teachers and school principals. The teacher must not allow insults, moral or physical violence against the student. In case of non-compliance with the rights of the child, the mother or father has the legal right to file a complaint against the school manager.

Referring to paragraph 9, Art. 34 Federal Law No. 273 “On Education”, the essence of the problem and requirements should be described in the text part of the complaint. The details remain unchanged:

1. against whom the claim is being made;
2. destination;
3. name and location of the educational institution;
4. Full name of the parent, his contact information;
5. the word "Complaint";
6. main part;
7. the essence of the request;
8. links to legislative articles;
9. signature and date.

Anonymous complaint against the school principal

There are situations when the complaint against the school director does not indicate the author. This happens because parents worry about the future fate of their son or daughter within the school walls. Formally, in this case, the appeal cannot be accepted into the document flow of the education department, due to the absence of important details. Information about the sender is needed so that in the future they will send him a response about the measures taken against the offending teacher or director.

IMPORTANT

In practice, if the subject of an anonymous complaint against the school principal is a fairly serious offense against a child, such a statement cannot be rejected. Abuse of authority by training staff should be investigated.

An anonymous complaint against the head of a school is drawn up according to a general template, all basic details are used, with the exception of the sender’s last name and personal information.

Anonymous statement

Parents often worry that a complaint may have a negative impact on their child’s future education. Cases of prejudice against children by dissatisfied parents are not uncommon. It is this precaution that serves as the reason for writing an anonymous appeal.

However, the law stipulates that such applications are not accepted or considered by supervisory authorities. In addition, if the request does not contain the sender’s information, then you will also not be able to receive a response about the results of the review and verification.

Complaint against the school principal from teachers

There are cases when a school director exceeds his authority in relation to his subordinates - teachers. Allows rudeness and rudeness towards them, violates labor laws, or insists on the use of ineffective teaching methods that run counter to the current educational program. Based on Law No. 273-FZ “On Education” and the Labor Code of the Russian Federation No. 197-FZ Art. 21, a teacher has the right to file a complaint against the school director and demand the necessary measures to resolve labor disputes.

Additional Information

You can submit a written complaint to the regional department of education, the prosecutor's office or the state labor inspectorate. The choice of addressee depends on the nature of the controversial issue.

Details of complaints against the head (school director) from teachers:

1. Addressee (name of authority).
2. Full name of the director, his position, name of the school.
3. Full name of the sender or a list of names, in the case of a collective complaint.
4. Sender's contact details.
5. The word "Complaint".
6. The main part of the text (indicating the essence of the violation with facts).
7. Regulatory framework.
8. Date and signature.

Complaint to the prosecutor's office

Submitting a written complaint to higher law enforcement agencies occurs in the event of a serious offense against a child, when an appeal to the department or the Ministry of Education was not effective. The prosecutor's office is a government agency that oversees the implementation of the law by officials. An investigation should be initiated upon the fact of a violation.

Details when filing a complaint to the prosecutor's office against the school director:

1. Law enforcement agency name and address.
2. Contact details of the person who filed the complaint, his last name, initials, address and telephone number.
3. The narrative part indicates the essence of the offense with the names of the persons involved, and witnesses can be mentioned. It is necessary to indicate what measures were taken to resolve the issue.
4. Number and signature.

Feeding features

If the student’s rights and freedoms are not respected, his parents or he himself can begin to take measures to protect them. This process is regulated by Art. 45 of Federal Law No. 273-FZ.

For teachers

Unlawful actions of a teacher or other employee of a general education institution can be appealed as follows:

• appeal to the violator’s immediate superior (school director);
• submitting the dispute to the commission for consideration.

A complaint addressed to the director must be made in writing. When writing it, be sure to indicate:

1. Full name of the director.
2. School number and location.
3. Subject of the complaint (brief description of the incident, full names of the teacher and student, information about possible witnesses).
4. The essence of the request.
5. Full name of the applicant.
6. Date of.

Resolution of a controversial situation is also possible by submitting an application from the student or his legal representative (parent, guardian) to create a specialized commission.

The members of the commission are representatives of students' parents and school staff. They are selected by the parent committee and the competent authority of the educational organization.

Conflicting parties have the right to be present at the consideration of the application. Also, as necessary, witnesses and other persons who can clarify the issue under discussion are called to the meeting. Based on their testimony, legislative acts and regulations of the institution, as well as the results of a comprehensive analysis of the current situation, a decision is made. Its content is mandatory for all parties to the dispute, but it can also be appealed in court. Read more in the article “How to write a complaint against a teacher”

If the outcome is unsatisfactory for the victim or there is no response from management, the claim is submitted to higher authorities. In this case, both the teacher’s original offense and the director’s inaction are subject to appeal.

For the director

A complaint against the director cannot be objectively considered within the walls of the educational institution and therefore it should be sent to the district education department. It is drawn up in the same way as a complaint against a teacher, only the name of the department must be indicated in the header of the appeal, and the school number and full name of the head of the school must be indicated in the content itself.

You can send a letter to the district office by mail or email. Municipal authorities also have their own official portals, and some of them have electronic reception desks that provide convenient submission of applications for consideration by competent specialists.

Postal and email addresses and links to department websites can be found on the official portals of the Departments of Education of a particular region (subject of the Russian Federation).

To school

A complaint against a school is filed in the event of complaints about the functioning of the entire institution, when not one person, but several, including the director, were noticed in unlawful actions against students. Harm that was caused to a child during his stay on the territory of the educational institution is also grounds for appealing the school order as a whole. An example of this could be an injury sustained in a physical education lesson - the teacher did not ensure discipline during the lesson, failed to ensure the safety of the students, or did not take into account the physiological characteristics of the victim, inadequately loading him with exercises.

The process of appealing a general education institution is similar to the same procedure addressed to the director. To do this, the applicant also needs to submit a letter to the municipal administration, and in the application itself enter the address and school number, describe the offense and a list of violators with full name and information about their positions.

To higher authorities

You can achieve greater effect by contacting the following government agencies:

1. Regional Department of Education. (for Moscow)
2. Federal Service for Supervision (Rosobrnadzor).
3. Ministry (Ministry of Education and Science).
4. Rospotrebnadzor.
5. Prosecutor's office.
6. Court.
7. Ombudsman.

Regional Department of Education

This element of management of educational institutions in the hierarchy is above municipal structures and is subordinate to the Ministry of Science and Education. The competence of the departments includes regulating and ensuring the normal functioning of educational institutions, developing and adjusting standards and programs, as well as monitoring compliance with the rights of students.

The list of departments and addresses of their official websites can be found on the portal of the Ministry of Education and Science in the section “In the constituent entities of the Russian Federation” - https://xn--80abucjiibhv9a.xn--p1ai.

The website of the regional branch of the ministry contains all the necessary information for citizens to contact in the corresponding menu item. As a rule, there are contact details and reception hours of authorized employees; some also operate the “Electronic Reception” service.

In general, the design requirements are not difficult to fulfill: it is sufficient to fully and reliably state the essence of the problem and indicate those involved. At the same time, we should not forget that the appeal should not be anonymous: to analyze the situation described on its merits, the competent authorities need to know the full name and contact information of the sender.

Rosobrnadzor

The Supervision Service identifies, prevents and suppresses violations in the field of education management and educational institutions themselves. This means that you can complain to Rosobrnadzor not only about the school, director or teacher, but also about the district, regional administration or their officials.

You can send a complaint to the service by mail or through the electronic reception.

A written appeal is sent to the address: 127994, Moscow, Sadovaya-Sukharevskaya st., 16, K-51, GSP-4. You can find out about the stage of consideration of the complaint by calling +7 (495) 984-8919.

To report a violation online, you need to go to the official website of Rosobrnadzor. In the “Public Reception” section there is a special form in which the following data should be entered:

1. Full name of the applicant.
2. Zip code and postal address.
3. Electronic box.
4. Description of the current situation.

It is recommended to attach files to the electronic application that confirm or clarify the stated circumstances: photos, scans, videos, documents.

You can also complain to Rosobrnadzor orally. To do this, you must first make an appointment with the head of the relevant structural unit by calling the numbers listed below:

• Department of Control and Supervision of Organizations Carrying Out Educational Activities - +7(495) 608-6257 (complaint about the school or its employees).
• Department of supervision and control over the activities of executive authorities of the constituent entities of the Russian Federation - +7 (495) 608-6257 (complaint against the department or its officials).

Ministry of Education and Science

The Ministry of Education and Science is a federal executive body. His competence includes:

• issues related to the observance of the rights of participants in the educational process;
• organizing an assessment of the quality of the institution’s work;
• development and repeal of regulations and training programs;
• other functions for improving, functioning and regulating the education sector.

Applications received by the Ministry of Education and Science are subject to consideration:

1. At the postal address - 125993, GSP-3, Moscow, Tverskaya street, building 11 or 117997, Moscow, Lyusinovskaya street, building 51.
2. During a personal visit of a citizen to the Public Reception of the Ministry - at the address 117997, Moscow, Lyusinovskaya st., 51 (you must have a passport with you).
3. Through an electronic form located on the official portal of the Ministry of Education and Science www.mon.gov.ru.*

* - when compiling, you must adhere to the following rules:

• indicate the applicant’s personal data;
• avoid obscene language;
• state your demands in a correct and polite manner - insults and threats against the official and his relatives are unacceptable;
• do not type in Caps Lock mode;
• use only Cyrillic alphabet;
• do not re-send a previously considered complaint.

Sample application to the Ministry of Education and Science

Rospotrebnadzor

If sanitary standards are violated in a general education institution, it would be advisable to complain to Rospotrebnadzor. Reception of citizens on such issues is carried out:

1. Federal Service for Supervision of Consumer Rights Protection and Human Welfare - address: Moscow, Vadkovsky per. d. 18 p. 5.7. It is carried out without prior registration according to the schedule.
2. Branch of Rospotrebnadzor in the regions (addresses are presented on the official website of the service in the “Structure” section).

Schedule of reception of citizens at Rospotrebnadzor

Prosecutor's office and court

Submission of applications to these authorities is carried out when serious violations of the rights and freedoms of the child have been committed or when appeals to the executive authorities of the education sector have not had the desired effect.

The complaint to the prosecutor's office is drawn up in a strict form and contains:

1. The name of the prosecutor's office and its address.
2. Full name, address and contact details of the applicant.
3. Description of the offense, full name and position of its actors, measures taken by the applicant to solve this problem.
4. Signature and date of submission.

Based on the results of the investigation, the prosecutor's office may bring the official to administrative responsibility or refer the case to the court for further proceedings.

A claim can be filed in court without first contacting the prosecutor's office. If there is an insoluble dispute, the legal representative, with the help of a lawyer, draws up a statement of claim and, together with the collected evidence, submits it to the justice body for consideration.

Ombudsman

In the event that all means have been exhausted in the struggle to protect and uphold the legal rights of the child, and justice has not been restored, you can contact the Commissioner for Human Rights in the Russian Federation - the Ombudsman. Its activities cannot replace the sphere of influence of competent government bodies, but can significantly complement existing human rights institutions.

A petition addressed to the Ombudsman must be accompanied by copies of decisions and resolutions on its consideration in a judicial or administrative manner.

You can learn more about the rules for accepting applications by calling. Call on weekdays from 9:30 to 17:30 (on Friday until 16:30).

Postal address of the Commissioner for Human Rights in Moscow: 101000, Moscow, st. Myasnitskaya, house 47, room 115. Human rights map with contact details of ombudsmen by region - https://map.rightsrf.ru.

Official website: https://ombudsmanrf.org.

Responsibility of the school director

When carrying out his professional activities, the head of the school must rely on the legislative framework, namely: the Labor Code of the Russian Federation, the Law “On Education”, local regulations, the charter of the school, etc.

Responsibilities of the school director:

Attention
The director is the head of the educational institution and is responsible for the actions of teachers in relation to schoolchildren. He should not allow violence, insult and humiliation, as well as extortion against children.

Review results

If the complaint is upheld, this will entail negative consequences not only for the director, but also for the educational institution.

The following measures may be taken against the director:

• dismissal;
• administrative punishment;
• criminal penalty.

When you file a claim in court, if your claim is successful, you may receive compensation for damages (both moral and material).

What should the answer be?

According to Part 1 of Article 12 of Federal Law No. 59 of May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation,” a response to a complaint must be received within 30 days from the date of filing. The return letter should provide an explanation of the substance of the issues raised in the appeal. The official response also indicates the measures taken aimed at restoring or protecting the violated rights, freedoms and legitimate interests of the student. If the letter is forwarded to other competent authorities, it must be noted where exactly it was forwarded.

Additional Information

If after a month a response from the education department has not been given, you should contact higher authorities, namely the prosecutor’s office or court.