Sample of filling out a warranty card for a product, example

Warranty card is a document on the basis of which the seller is obliged to carry out repairs or other warranty obligations to the buyer.

What information should be indicated in the warranty card, who should fill out the document, and is it possible to demand from the seller an obligation to service the product he sells if the consumer does not have a warranty card in hand?

What should I do if I lost my warranty card and the product is broken?

If the device fails and there is no warranty card, then the consumer has the right:

• contact the seller with a request to check the product and replace it or return the money for it. The buyer must provide the seller with any evidence: receipt, packaging of the goods;
• if the seller refuses to accept the goods, then you need to write a complaint addressed to the store director. In it, the consumer must indicate one requirement: either return the money for the product, or exchange it for another or repair it at the expense of the seller.

Is it possible to return a phone under warranty without a receipt and warranty card in 2021?

Unfortunately, technology is short-lived, and mobile phones generally break down often. What to do if the phone was purchased recently, but has already broken down. And the problem is that the buyer has neither a warranty card for the phone nor a receipt.

Does he have the right to contact the seller with a request to exchange the purchased phone for a new one or send it to the service department for repairs at the seller’s expense?

Yes, the absence of a warranty card is not a reason for denial of warranty. This norm is prescribed in Art. 18, paragraph 5 of the Law “On Protection of Consumer Rights”.

The buyer's absence of a receipt or warranty card is not a basis for refusal to satisfy the buyer's demands to repair or replace a phone that is under warranty.

In this case, the buyer must provide other compelling arguments and evidence that confirm the fact of purchasing the phone in a specific store.

The following may serve as evidence of purchasing a phone in a particular store:

• a phone box with a barcode, as well as a booklet or any other operational documentation;
• contract of sale;
• witness's testimonies. If the phone was purchased in the presence of third parties, then you need to ask them to testify, that is, to confirm the fact that the phone was purchased in a specific store.

But how can you prove that the phone’s warranty has not yet expired? If the date of purchase cannot be determined, then the warranty period is calculated from the date of manufacture of the product.

On your phone you can check this date using a unique digital code. It is from this that you can find out the production date of a mobile phone.

What to do if a store employee refuses to accept a broken phone that is under warranty, but the buyer does not have any documents for it?

In this case, it is recommended to write a complaint addressed to the store director, indicating in detail the reason for the appeal and the requirements for the seller, for example, the requirement to change the phone to a working one.

If the management does not respond to the complaint in any way, then the buyer can file an application with the court.

When civil defense is required

Contract legislation explains in what cases the provision of warranty obligations is prescribed if the requirements for them are established by Art. 96 44-FZ and tender documentation. This is indicated in paragraph 1 of Part 13 of Art. 34 of the Federal Law on the Contract System. From July 1, 2020, customers have the right, but not the obligation, to demand the guarantee obligations of 44-FZ.

An example of a requirement to provide assurance from a draft government contract:

IMPORTANT!

From 01/01/2022, changes to 44-FZ will introduce independent guarantees, which participants will provide instead of bank guarantees (clause 28 of Article 5 of Law No. 360-FZ), and the register of bank guarantees will replace the register of independent guarantees.

From 01/01/2022, certifications will begin to be issued:

• banks according to the list approved by the government;
• State Development Corporation "VEB.RF";
• guarantee organizations from regions;
• Eurasian Development Bank.

How to restore the warranty card?

If you have lost your warranty card, but you have a receipt, then you can contact the director of the store where you bought the product. You must submit an application in writing.

The application should ask the seller to provide a new warranty card due to the lost old card.

In general, there is no need to restore this document . The warranty card does not in any way affect the rights and obligations of the buyer and seller.

Because the Law “On the Protection of Consumer Rights” clearly states that in case of any problems with the purchased product, the buyer has the right to contact the seller with demands, even without having documents for the product in hand.

What is it and what is it for?

A warranty card is a document that provides information about the quality of the product. That is, it certifies that the purchased product can be used fully for the period established by the terms of the transaction.

Legislative acts do not contain direct instructions obliging the seller to draw up such a document. But according to the rules of Article 456 of the Civil Code of the Russian Federation, the seller’s responsibility includes the transfer of documents related to the goods.

Article 470 of the Civil Code of the Russian Federation states that the transferred goods must meet quality requirements if this is provided for by the terms of the transaction. This document serves as confirmation.

Is it possible to exchange a product if the receipt is lost, but there is a warranty card?

Yes, you can . Again, you need to rely on the law “On Protection of Consumer Rights”, on Article 18.

In this case, the buyer has the right to demand from the seller:

• exchange the product for another one that is the same but in good working order;
• return money for the goods.

If a consumer bought, for example, a refrigerator or a TV, but the equipment broke down before the warranty period, then he has the right to file a claim with the seller.

In this case, the seller must accept the goods of inadequate quality and, if necessary, check the quality of the goods sold.

In this case, the buyer has the right to participate in checking the quality of the purchased refrigerator (TV, etc.).

If the seller claims that the goods were not purchased from him, then he can conduct an examination of the goods, but he must do this only at his own expense.

What should a warranty card look like? How to fill it out?

The warranty card must be filled out by the store employee selling the product . This document must contain the following information:

• description of the product (product);
• series, product number, modification;
• name of the retail outlet where the product was purchased;
• seller’s details – store address, phone number;
• date of purchase of the product;
• store seal.

In addition to the fact that the seller must fill out a warranty card form, the document itself must also contain information about the terms of service, the repair procedure, and the conditions for replacing the product.

The cases in which the seller is obliged to repair the product free of charge must also be listed.

Errors when filling out a warranty card for household appliances and other goods

There are situations when the seller enters incorrect data into the warranty card. Therefore, before you buy a product, no matter what, Canon, etc., you need to check that the warranty card is filled out correctly.

The most common mistakes sellers make are:

• They enter into the warranty card not the data of the store where household appliances are sold, but the manufacturer’s data. This is not true. Information about the manufacturer should only be contained in the documents for the goods.
• There is no signature of the person selling household appliances or the seal of the store where the appliances are sold. The presence of only one seal without a signature is an option for incomplete, and therefore incorrect, filling out of the warranty card. If there is no signature and surname of the person who made the purchase, it will be difficult to understand which employee sold the refrigerator, microwave, etc.
• If household appliances are delivered by courier, then it is unacceptable for the warranty card to be signed by the courier. The document must be completed in advance by an employee of the store selling household appliances.

Let's look at an example of drawing up a warranty card for Bosch household appliances:

• The following information is indicated on the front side of the warranty card: name of the seller, date of sale of household appliances, signature of the person in charge, store seal, full name of the seller. Also on the front side of the document, the consumer is provided with information about where he can contact if he has questions regarding warranty and post-warranty service. The addresses of service centers, the cities where they are located, and contact information are indicated. At the very bottom, in large letters, it is indicated that when contacting the service department, the consumer must indicate the model and production date of the device.
• The following information is placed inside the warranty card for Bosch equipment: the batch number of the goods delivered to the Bosch representative office in Russia: model, date of manufacture, LSS code, must be filled in manually by a store employee when selling equipment. He must indicate the following data: name of the store, its address and telephone number, date of sale of the goods, cost (in numbers and letters), payment document, full name of the responsible seller selling the goods, signature, seal.

Non-warranty cases

Cases of mechanical damage, liquid spillage, or non-compliance with operating rules are considered non-warranty. For example, you may be denied a free warranty if the case is damaged when replacing the hard drive, if the power supply wires were chewed by an animal, or if the chip burned out because the laptop's cooling system was clogged with dust. Therefore, monitor the condition and clean your laptop in a timely manner. You will also not be able to replace the battery if it is worn out within normal limits. Some manufacturers also do not allow unauthorized opening of a laptop by installing warranty seals. Violating them will void your warranty even if you cleaned the laptop or upgraded it.

You should distinguish between the manufacturer's warranty and the warranty of the company that sold you a laptop imported under gray schemes. Usually the warranty of the selling companies is worse than that of the manufacturers. For example, to return a device under warranty, you will have to stand in a long line, and to receive it, another one. In addition, this guarantee may be shorter in duration.

In a limited warranty, something is limited. For example, if a part is not available at an authorized service center, you will have to pay for their delivery and customs clearance.

Warranty card for a domestic car Lada Vesta

When buying a domestically produced Lada Vesta car, the dealer must provide the buyer with a warranty card, which must reflect the following information:

• warranty card number;
• vehicle identification number;
• car model;
• variant-equipment, year of manufacture;
• engine model and number;
• body color;
• spare parts number;
• PTS series and number;
• vehicle modification and body number;
• name of the company that sold the car, its address;
• seal, signature of the person who sold the car, date of sale;
• Full name of the buyer, his residential address.

Warranty service for Lada cars is 3 years.

In large bold letters, the LADA warranty card indicates that if the buyer loses this document or damages it, the car will not be serviced under warranty.

The following describes the terms of the warranty, as well as situations in which warranty obligations to the seller do not occur:

• if the car is used in violation of the manufacturer's operating instructions;
• if the car was not serviced in a timely manner;
• if the owner of the car independently dismantled the parts and repaired the car; changed the factory settings with my own hands;
• if malfunctions arose due to the installation of additional components;
• if the VIN number of the car does not match the documents for it;
• if the car mileage data has changed, etc.

What information does it contain?

As noted above, the contents of the warranty card in all stores are almost the same. It reflects the following information:

• information about the seller;
• number of the issued document;
• description of the product being sold (model, series, etc.);
• date of sale and seller's signature;
• a note that the store undertakes to carry out free repairs if defects are discovered in the product before the expiration of the warranty period (if they arose through no fault of the consumer);
• duration of warranty (in months);
• buyer's signature;
• organization seal;
• a separate table for entering information about all repairs carried out under warranty.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

How to issue a warranty card for furniture?

A furniture warranty allows the owner to make demands for defects to be corrected at the expense of the furniture seller.

The warranty period for furniture depends on the type of furniture - office, household or for home use. This period can be 12, 18 and 24 months. If the furniture is imported and expensive, then the warranty period can reach 5 years.

The warranty period begins to count from the moment the furniture is delivered to the buyer during the signing of the goods acceptance certificate.

The buyer has the right to demand a refund for the product or replacement of furniture with another one in the following situations:

• if there is a discrepancy between the furniture material and the tone of the sample;
• if the furniture is made poorly: the upholstery is wrinkled, there are folds, the buyer is dissatisfied with the smell of leather and other materials.

In the warranty card for furniture, the seller must fill in the following fields:

• number of the warranty card, as well as the sales contract;
• product name;
• customer address;
• furniture installation date;
• signature of the performer, as well as the customer, decoding of signatures, seal of the performer.

The warranty card for furniture must provide information to the buyer about the rules for operating the furniture, so that the consumer knows in which cases he has the right to apply for warranty obligations and in which he does not.

What is the warranty period for computer repairs?

The word “guarantee” owes its origin to the French verb “garantir,” which translates as “to provide.” The presence of a guarantee means that the manufacturer of any product must ensure its impeccable quality. And if deficiencies are discovered in it within a certain period of time, it undertakes to eliminate them on its own and at its own expense.

When it comes to computers, the companies that produce them are fully responsible for their quality after they are sold. Of course, the obligations assumed by different companies may differ from each other.

But, nevertheless, there are signs that are typical for the guarantees of almost all companies, regardless of who produced the computer.

First of all, providing free maintenance for the equipment purchased by the client. All problems related to the elimination of identified flaws and defects are resolved by the manufacturer of the product exclusively at his expense. The client will not have to spend his own money on repairs.

The fulfillment of this obligation to carry out warranty repairs is limited to certain periods, namely, the duration of the warranty. Only during this period can the buyer count on free removal of computer defects. Upon completion, all repair work will be paid for by the buyer himself.

As a rule, the warranty period begins from the moment the product is sold and the warranty card is issued. Although some companies set their own rules.

For example, Toshiba requires the buyer to immediately register on its official website after purchasing a computer. If he fails to comply with these provisions, if there is a large time gap between the date of its manufacture and purchase (at least six months), then the warranty period for the buyer will be calculated from the date of its production.

When purchasing a computer, the buyer also purchases related products as a set. Responsibility for their serviceability lies entirely with the buyer: be sure to check their quality when making a transaction. The warranty only applies to the computer, but not to cables, software discs, bags, flash cards, or mice.

Some parts may have a warranty, but the duration will be shorter than that of the computer or laptop itself.

These include the keyboard, batteries, power supplies and remote controls. Their prolonged use leads to their rapid wear. The buyer will have to replace these components himself.

The rules regarding the non-application of a warranty to eliminate damage that was not caused by the manufacturer are typical for all companies.

If the cause of product defects is its improper operation, transportation and storage, then the buyer himself will have to eliminate them from his own pocket.

Naturally, damage to equipment or its components by animals or insects is also not covered by the warranty, since it indicates improper storage.

Attention! Another general rule that buyers should not forget about: do not try to repair equipment or improve it (upgrade) on your own. Such actions are within the authority of only representatives of service centers.

If it is discovered that a computer or laptop has been opened unprofessionally, warranty repairs will definitely be denied.

When making a purchase, it is recommended to carefully find out which repairs will be carried out by this equipment manufacturer, and which ones you will have to pay for yourself. It is possible that this information will influence the choice of computer.

Please remember that repairs under warranty cannot last more than 21 days. But don’t be fooled by such a promise. If the necessary spare parts are not available, repairs may take longer.

Especially if they are not available and you have to order them, often even outside the country. In such cases, you can exercise the right to replace the product while it is being repaired and ask the seller to provide you with similar equipment for temporary use.

Many buyers are attracted to a particular product by the long warranty period established by the manufacturer. Many companies use this in the fight for customers. The offer of a long warranty period is very tempting. But you should keep the following in mind.

If the warranty period is set at, for example, five years, this means that service centers must have spare parts for computers or laptops available for such a long period. Due to the rapid development of technology, in a few years it will be very difficult to find the necessary spare parts for the equipment you purchased.

Warranty card for PVC windows

If you decide to install new double-glazed windows, we recommend contacting sellers and installers who provide an official guarantee on PVC windows.

The presence of a warranty card allows the consumer to contact the window seller, if necessary, with a request to carry out free warranty repairs during the warranty period.

For PVC windows the warranty period is as follows:

• on plastic PVC profiles – 5 years;
• for accessories – 1 year;
• for window installation work – 1 year;
• for double glazed windows – 7 days.

Please note that the warranty does not apply to external and internal slopes, as well as to the mosquito net.

The law does not provide for a standard sample warranty card for PVC windows; this document is different for each company.

However, it must include the following information:

• the name of the company that sells windows;
• number and date of drawing up the contract for the purchase and installation of windows;
• a list of cases in which the consumer has the right to demand warranty service;
• signature, surname and initials of the window sales company employee;
• the name of the customer and the contractor (the company that installs the windows), their addresses and contact details.

What does it include?

From the date of purchase of the car, the warranty period can begin to count. During this time, the manufacturer assumes responsibility for the quality and compliance of its products with government standards and safety standards.

Vehicles are created according to certain technical conditions, hence the following can be required :

1. Free warranty repair of the vehicle as a whole or its parts, as well as replacement of the product or its component if defects are found in it or premature failure occurs.
2. Elimination of hidden defects that were made during production after the end of the warranty period.
3. Carrying out timely maintenance .
4. Reimbursement of costs for delivery of goods to a service location if a breakdown occurred, for example, on the highway and you were forced to use the services of a tow truck.
5. Ensuring availability of spare parts or special tools, if provided (eg spare wheel).

Please note that maintenance is paid , but the costs of repairs are borne by the seller or manufacturer.

Warranty card for dental services

A warranty card can be provided not only for goods, equipment, household appliances, but also for services, for example, dental.

Each dental clinic has its own list of services that are guaranteed, for example:

• filling;
• prosthetics;
• surgical dental treatment.

In this case, warranty obligations are valid only if the following important conditions are met:

• the patient complies with the recommendations described in the warranty card or annex to it;
• The patient regularly undergoes preventive and control examinations at the dentist.

The warranty card for dental services must contain the following information:

• name of the clinic, its address, telephone number;
• Patient's full name;
• terms of warranty service;
• Full name of the doctor, his signature;
• description of performed dental work, installed components, etc.;
• warranty expiration date.

How is the TS reception done?

The vehicle is accepted at the place of repair. Before handing over the vehicle, a preliminary inspection is carried out and its general condition is assessed. All detected defects are recorded. Based on the results, a transfer and acceptance certificate is drawn up.

It should indicate:

1. Date and place of compilation.
2. Information about the customer and contractor - last name, first name, patronymic, passport details, company name.
3. Reasons for drawing up the act. In this case, this will be a warranty repair.
4. Detailed information about the car - make, model, color, year of manufacture, cost.
5. Defects identified during inspection.
6. Signatures of the parties or their legal representatives.

The act is drawn up in two copies, for the customer and the contractor.