List of technically complex goods that cannot be returned or exchanged in 2021

Features of returning technically complex goods

Consumer rights are regulated by the Law of the Russian Federation of 02/07/1992 N 2300-1 “On the Protection of Consumer Rights”, where Part 1 of Art. 25, which states that you can return non-food items to the store within 2 weeks after purchase, even if they are of proper quality. This is possible for any reason, including if you simply change your mind. Necessary conditions: the product has not been used, has retained its consumer properties, and you can provide a receipt or other evidence of the purchase.

Other standards are provided for technically complex goods that can only be returned if there are defects. At the same time, the legislation provides for different deadlines for delivery to the store, depending on the severity of the defect.

Is it possible to return the MTS modem to the store?

Hello! I purchased a USB modem and a SIM card from one operator. It turned out that the Internet was not working, and the problem was not with the modem, it was working, but with the fact that where I live there was simply no connection. Since the modem came with a SIM card included. Is it possible to return the modem and SIM to the operator and get the money back?

It will be possible to return it only if you notified the seller about the area where the modem will be used and the seller assured you of a good coverage area in your area.

Within the meaning of Art. 10 of the Law of the Russian Federation “On the Protection of Consumer Rights”

1. The manufacturer (performer, seller) is obliged to promptly provide the consumer with the necessary and reliable information about goods (works, services), ensuring the possibility of their correct selection.

For certain types of goods (works, services), the list and methods of communicating information to the consumer are established by the Government of the Russian Federation.2.

Information about goods (works, services) must necessarily contain:

information about the basic consumer properties of goods (works, services)

And since this condition is not met, the requirements for return are based on the provisions of Art. 12 Law

2. The seller (performer), who has not provided the buyer with complete and reliable information about the product (work, service), bears responsibility under paragraphs 1 - 4 of Article 18 or paragraph 1 of Article 29 of this Law for defects in the product (work, service) arising after its transfer to the consumer due to his lack of such information.

Reasoning that, due to the lack of proper information, you could not make the right choice when purchasing it.

In other cases, returning the modem will not be allowed.

You can try to negotiate with the seller. Since it will not be possible to simply return a product of proper quality, because... it is included in the list of goods that are not subject to exchange or return:

11.

Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and appliances ; household radio-electronic equipment; household computing and copying equipment; photographic and film equipment; telephones and fax equipment; electric musical instruments; electronic toys, household gas equipment and devices; wrist and pocket watches, mechanical, electronic-mechanical and electronic, with two or more functions)

At the same time, if the necessary and reliable information about the product was not communicated to you in a timely manner, then you can return the product during the warranty period, as recommended by a colleague. In accordance with the Law of the Russian Federation “On the Protection of Consumer Rights”:

Article 10. Information about goods (works, services)1.

The manufacturer (performer, seller) is obliged to promptly provide the consumer with the necessary and reliable information about goods (works, services), ensuring the possibility of their correct selection.

For certain types of goods (works, services), the list and methods of communicating information to the consumer are established by the Government of the Russian Federation.

Article 12. Responsibility of the manufacturer (performer, seller) for inappropriate information about the product (work, service)

However, the seller may insist that all the information was provided in the instructions, but you insist on your own. You can enlist the support of witnesses, since returning the goods on such grounds is extremely problematic.

Contact the Seller with a claim in which you reflect your requirement. The money must be returned within 10 days (Article 22 of the Law). If the demand is not satisfied, then you have the right to go to court on the basis of Art. 17 of the Law.

Within how many days can I return the modem back to the operator if I am not satisfied with the quality of the Internet?

I bought a 4g modem at a point of sale. The seller said that you can return the modem within 7 days if you are not satisfied with the quality of the connection. Does the normal 14 day return policy apply to the modem? What is the return period for modems?

Lawyers' answers (1)

Good afternoon If you mean defects (defects) in the product, then fifteen days. If it concerns the quality of communication, the deadline is set by the seller himself.

Article 18. Consumer rights when defects are discovered in a product

www.zakonrf.info/zozpp/" title="Law of the Russian Federation "On="" protection="" rights="" of consumers""="">[Law of the Russian Federation "On the Protection of Consumer Rights"] [Chapter II] [Article 18]1. If defects are discovered in the product, if they were not specified by the seller, the consumer has the right to:

demand replacement with a product of the same brand (same model and (or) article);

demand replacement with the same product of another brand (model, article) with a corresponding recalculation of the purchase price;

demand a proportionate reduction in the purchase price;

In this case, the consumer also has the right to demand full compensation for losses caused to him as a result of the sale of goods of inadequate quality. Losses are compensated within the time limits established by this Law to satisfy the relevant consumer requirements.

In relation to a technically complex product, if defects are discovered in it, the consumer has the right to refuse to fulfill the purchase and sale agreement and demand a refund of the amount paid for such a product or make a demand for its replacement with a product of the same brand (model, article) or with a different product. brand (model, article) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer of such goods to the consumer. After this period, these requirements must be satisfied in one of the following cases:

detection of a significant defect in the product;

violation of the deadlines established by this Law for eliminating product defects;

the impossibility of using the product during each year of the warranty period in total for more than thirty days due to repeated elimination of its various deficiencies.

The list of technically complex goods is approved by the Government of the Russian Federation.

I want to return the MTS modem, due to the lack of Internet during the day. Neither the seller nor MTS will take it back

MTS explained that “the station is overloaded, that the inability to simply open an Internet page during the day is normal, priority in service is given to communications and SMS, and the Internet comes last” and cannot be returned because “the modem is a complex technical device.” Despite the fact that the modem is built into almost any phone and they can be returned if necessary without problems.

The Euroset said it cannot be returned because it comes with the contract (SIM card).

Help me with advice on how to return a modem through which you can access the Internet only from 00:00 to 8:00

write down your current problem. - you didn’t decide to pass because of the color - but they will always refuse you - it’s in their interests

write this - add your data and go ahead - 100% - you will get your money back. !

OJSC Svyaznoy Sibir (office name) INN _______________________, _______________________- from full name Application By me, ____________________ On April 22, 2010, a telephone (model _____, IMEI:_______) was purchased in the store of OJSC ______, located at _______________3.

During the operation of the product (during the warranty period - 14 days), significant shortcomings of the above product were revealed. . 1. _______________________ 2. __________________________ 2.1 _____________________ 3. ___________________ The phone I am returning has its original presentation, retains its consumer properties and seals.

In addition, I have a cash receipt confirming payment for the specified goods. Based on the above and in accordance with Art. 475 clause 2 of the Civil Code of the Russian Federation and art. 25 of the Law of the Russian Federation “On the Protection of Consumer Rights” I ask you to: terminate the purchase and sale agreement with me and return to me the amount of 10,988 rubles. 00 kop.

(Ten thousand nine hundred eighty-eight rubles 00 kopecks) in cash. Please inform me of the decision made in writing, in accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”.

If a decision is not made within the period established by law (within ten days from the date of presentation of the corresponding demand), i.e.

in case of refusal to return the purchase price of the phone, as well as in case of missing the deadline established by law, I will be forced to contact the consumer rights protection authority and the prosecutor's office with a statement about the existing fact of violation of consumer rights on your part, as well as to the court with a statement of claim for recovery from you the full purchase price of the phone I purchased, the collection of late fees, compensation for moral damages, and the imposition of all legal costs on you.

Attachment: Copy of the cash receipt on the 1st sheet in the 1st. copy

_____________________________________________________________

List of technically complex goods

The specific list depends on the reason for which the return is required.

For minor defects

In this case, the legislation establishes a general list of goods, divided by category. According to the List established by the Government of the Russian Federation dated December 31, 2021 No. 2463, in the absence of minor defects the following cannot be returned to the store:

With significant shortcomings

According to the List approved by the Government of the Russian Federation dated November 10, 2011 No. 924, the following goods cannot be returned to the store without significant deficiencies:

The procedure for determining the degree of malfunction is also established by law. According to the preamble of the Health Protection Regulation, a deficiency is considered significant if it corresponds to one of the following criteria:

is irreducible;
correction requires costs or time disproportionate to the defect itself;
is detected repeatedly or appears again after elimination.

Procedure and timing of inspection of technically complex goods

Product warranty period

Differences from examination

Firstly, the timing of these procedures differs: 20 days are allocated for analyzing the quality of the product, and from 10 to 45 days are allocated for examination, depending on the requirements received from the buyer, the conditions are described below.
Secondly, their goals are different: the study of product quality determines the presence or absence of a product defect, and the examination determines the culprit of the defect (what are the ways and methods of assessing the quality of the finished product?).
Thirdly, the quality analysis is carried out by a representative of the organization from which the product was purchased, while the examination is carried out by a third, disinterested person.
Fourthly, the study of the quality of the product is paid for by the seller or the organization that carried out the sale, in any case, and the buyer may also pay for the examination and associated costs, depending on the expert’s opinion.

Warranty repair and service life

Like any product, technically complex purchases are subject to a warranty period - a period during which you can count on free repairs.
This time is set by the seller or the buyer and is communicated to the buyer in writing (Article 10 of the PZPP).

If the warranty period is not established, in accordance with clause 2, part 1 of art. 19 ZPPP, it is 2 years. Calculation begins from the moment the goods are transferred to the buyer, and if it cannot be determined, from the date of manufacture.

In addition to the warranty period, the law also establishes the service life of the product, and you can make quality claims within this time. This time is calculated from the moment the product is manufactured until the date by which it is fit for use.

It happens that the warranty period established by the seller or manufacturer is less than 2 years. In this case, if defects are discovered after the expiration of the warranty period, but no later than 24 months after purchase, the right to make claims is retained (Part 5 of Article 19 of the PZPP).

How is the examination of complex technical products carried out?

An examination is appointed when the seller or service center specialist confirms a defect in the product and disputes arise between the seller and the buyer as to who is to blame for the defect.

To begin the procedure, the buyer must submit to the seller a written claim and documents confirming that the product was purchased in this particular place. The seller sends the goods to a third party - an organization that will take care of the process, while he pays for the examination and the costs of transporting and storing the product.

Stages of the examination:

General inspection (checking for the presence of impacts, chips, cracks and other mechanical defects).
Internal inspection (examination of internal contents).
Research of functional parameters (determining the compliance of the actual functionality of the product with the theoretical one stated in the description).
Drawing up a conclusion (description of identified deficiencies and the reasons for their occurrence).

If the examination confirms the occurrence of defects through no fault of the seller or the company that performed the sale, the buyer is obliged to reimburse the seller or organization for the costs of:

carrying out examination;
transport;
product storage.

The buyer, as well as during a quality study, has the right to be present at the examination of the product and, if he disagrees with the result of the analysis, go to court in accordance with paragraph 3 of paragraph 5 of Article 18 of the Law “On Protection of Consumer Rights”.
According to Article 19 of the Law “On the Protection of Consumer Rights”, if the warranty period is less than 2 years, the buyer has the right to make a claim after the expiration of this time, but no later than 2 years from the date of purchase of the product. If the warranty period has not been fixed, the consumer can exercise this right within 2 years from the date of purchase of the product.

The seller or the organization that participated in the sale of the product is responsible for defects in the product for which a warranty period was not established, if an examination shows that the defect occurred before the sale was made.

The seller or the organization participating in the transfer of the product to the buyer becomes responsible for defects in the product, the warranty period for which is established, if the examination does not confirm the occurrence of the defect after the sale of the product to the buyer.

Since it is in the interests of the victim to prove the occurrence of a problem before making a purchase, the buyer can resort to the help of other organizations involved in conducting examinations , separately, without the participation of representatives of the store and other companies involved in the sale of the product, by independently choosing an expert organization and concluding an agreement with it and discussing all the important details.

At the end of the process, he must attach an expert opinion to the application, but the seller may not agree with the result obtained and organize his own expert examination. If irresolvable disagreements arise between two organizations, the matter is subject to judicial review.

You can contact both government organizations and private ones. In the latter, the procedure time will be significantly reduced, but the price will increase accordingly.

Repair time

When transferring the TST for repair, an agreement is drawn up indicating the time frame within which the deficiencies must be eliminated. If this period is not established, the time for restoration work cannot exceed 45 days (Part 1 of Article 20 of the Civil Code). If during the repair it turns out that the repair cannot be completed within the agreed time frame, the parties may enter into an additional agreement establishing a new time frame.

It is important to consider here that the lack of spare parts, equipment and other parts necessary for repairs is not a reason to increase its time.

If we are talking about a durable product, the seller is obliged to provide a similar product for the period of repair (Part 2 of Article 20 of the Labor Code). This is done strictly at the buyer’s request within 3 days after its presentation.

The warranty period during the repair period is suspended and resumed after the goods are delivered to the buyer. If components have been replaced, a new warranty period is established for them (Part 4, Article 20 of the Labor Code).

If the item breaks again

If there is a repeated breakdown, you can demand to cancel the sales contract and return the money, as well as exchange the product for a similar or different one with a recalculation of the cost.

If the modem does not connect to the network, can it be returned?

It is best to do this at the store where this modem was purchased.

It is possible that the modem does not have any shortcomings, and does not catch the network for other reasons, but if, during a quality check in the store, the presence of a defect is determined, then (taking into account that the modem is not included in the List of PP No. 575) during the entire warranty period (p .1, art. 19) You, according to paragraph 1, art.

18, at his own discretion, has the right to: demand replacement with a modem of the same model, demand replacement with another modem, but of a different brand (model) with a corresponding recalculation of the purchase price, or refuse to execute the sales contract and demand a refund of the amount paid for the goods.

For the consumer, the most preferable option is to refuse to fulfill the sales contract and demand a refund of the amount paid for the goods, since the seller has only 10 days to satisfy such a demand.

If the store doesn't understand something, contact the general or executive director.

Doesn’t it catch at all? Or in places? If it still catches somewhere, they also advised me and I did the same, bought a USB extension cable and hung it higher, it still catches. Maybe it will help you too? Good luck. This is not a reason to return if the modem works in other locations.

Check with your phone whether there is a Beeline signal at your home.

If there is a signal, but the modem does not receive it, take the modem back to where you bought it for examination.

Need advice

A 3G USB beeline modem, in my case it is a ZTE MF100, which is a piece of hardware with its own file system. Depending on various factors, the modem may appear to the system as either a USB CD-ROM or a USB modem with a card reader.

But in any case, a 3G beeline modem is defined as a virtual USB-COM port through which data is exchanged with the modem.

If the modem does not pick up the network, can it be returned?

You can return the modem after 2 years from the date of purchase if the following conditions are met.

Period during which you can return the product

Modem return period in the case under consideration | clause 6 art. 19 PDO:

Refund period

The refund period for a modem of inadequate quality after 2 years from the date of purchase is 10 days from the date of filing the claim | Art. 22 PDO.

Who can make a claim?

A refund request can be made:

Documents that you must have with you when submitting a claim Who proves the circumstances of the occurrence of deficiencies

The burden of proof lies with the consumer; he must prove that the modem's shortcomings arose before it was transferred to the consumer or for reasons that arose before that moment | clause 6 art.

Return the modem within 14 days

The only reason on which it can be returned is due to failure to provide information about the product, details can be found in this article.

Returning the modem after 14 days

Unfortunately, as a general rule, it is not possible to return a modem of proper quality and get a refund if more than 14 days have passed since the date of purchase.

But there is an exception to this rule and it is associated with the failure to provide information about the product.

Thus, if the consumer is not given the opportunity to immediately receive information about it when concluding a purchase and sale agreement for a modem, he has the right to refuse to fulfill the contract within a reasonable time and demand a refund of the amount paid for the modem and compensation for other losses | clause 1 art.

A replacement may take up to one month, but it’s better not to even think about repairs - who needs a new product that has already been repaired? For violation of the terms provided for in Articles 20, 21 and 22, the seller pays the consumer a penalty (penalty) in the amount of one percent of the price of the goods for each day of delay (clause 1, article 23).

If a defect is not found in the modem, then according to the law, the consumer has no right to demand a refund of the amount paid or an exchange for another modem, since goods of this type are included in the List of PP No. 55 (clause 11).

Therefore, first, go to the store where you bought the modem and ask to check the operation of the modem in your presence, since according to clause 5, article 18, the consumer has the right to participate in checking the quality of the product.

2.2. Go and return it if there are reasons. Such a reason may be a detected flaw in the operation of the modem or the fact that it does not connect to the network.

Source: https://rightjurist.ru/esli-modem-ne-lovit-set-mozhno-li-ego-vernut

If the store refuses to accept a technically complex product

If the seller does not want to accept the goods, you need to:

Write a pre-trial claim to the store. The waiting period for a response is 30 days.
File a complaint with Rospotrebnadzor. The waiting period is 30 days. This is an optional stage; after the claim, you can immediately go to court.
Filing a claim. In this case, you can receive not only compensation for the cost of the goods, but also a penalty in the amount of 1% of the cost of the goods and compensation for moral damages in the amount established by the court. If you carried out the examination at your own expense, the costs for it will also be reimbursed.

Who is checking

Most often, when a client makes a complaint about the quality of a product, the inspection and identification of defects is carried out by a person representing the interests of the retail outlet where the purchase was made. If it is not possible to externally determine deficiencies, then in such cases the quality assessment is carried out in specialized service centers . Employees of such organizations have deeper knowledge and skills than employees of trade organizations.

In addition, public associations of consumers and Rospotrebnadzor can carry out quality control. Rospotrebnadzor can evaluate the goods sold by the seller during a scheduled inspection of the organization.

A citizen who has purchased a low-quality product can contact Rospotrebnadzor with a request to conduct an unscheduled inspection of a specific trade organization. But initially he needs to make a claim to the seller himself. If the purchase does not meet safety requirements, you can immediately contact Rospotrebnadzor.

Possibility of returning certain products

Despite the fact that the law establishes a specific list of technically complex goods, disputes often arise about the possibility of returning individual items of purchase. Let's give a few examples.

iron - can be returned if there are minor defects within 15 days after purchase;
cell phone - you can return it in the first 2 weeks, even if it is in good condition, although many sellers try to classify it as clause 11 of the TST List;
robot vacuum cleaner - only return it for repair if there is a significant defect and during the warranty period or service period;
microwave oven - possible if it is not built-in;
watches - only for repairs within the warranty period.

Arbitrage practice

Let's look at an example from judicial practice:

The Zarechensky City Court of the Penza Region considered case No. 2-479/2017 in which the plaintiff made demands for a refund for a product that he bought on the website, but picked up at the Megafon office on his own, without opening the box and without checking the purchase.

After returning home, the plaintiff discovered that he was not satisfied with certain technical characteristics that could not be determined when purchasing online. In this regard, a claim for a refund was sent to the store, but it was refused.

Having considered all the circumstances of the case, the court decided to recover from the defendant in favor of the plaintiff:

cost of goods;
penalty for each day of delay in fulfilling the buyer’s requirements;
compensation for moral damage.

Lawyer's answers to private questions

I bought a navigator for my car, but after 3 days I realized that it was better to purchase it complete with a DVR. I took the purchase to the store to arrange an exchange with an additional payment, but they refused. What to do?

The navigator is a technically complex product that can be returned only if there are defects: within 15 days if they are minor and returned for free repair if more time has passed. The fact that you changed your mind about the purchase is not a reason to return the product, so the seller is right.

We purchased a pumping station for our dacha, but it only worked for one day. The store refuses to issue a return, they say they will send it for examination. What should I do?

File a pre-trial claim demanding the return of funds, then go to court. This can be done immediately or wait for the results of the examination.

I bought bed linen as a gift, but the birthday girl didn’t like the material. The seller says that this is a technically complex product and refuses to change it. He is right?

The TST list does indeed include textiles, but we are talking about goods that are sold by the meter. The kit is not included in this category, so write a claim and file a lawsuit.

Is a modem a technically complex product? I want to return the money, but I'm worried that the seller will refuse to accept it back.

The modem is not included in the TST category, so you can return it to the seller, provided that no more than 14 days have passed, the product has not been used and has retained its consumer properties.

Can I return the hairdryer to the store if I change my mind about buying it?

No, it is included in the list of technically complex products, so you can only return it if it is faulty. If the defect is minor, you can make an exchange or return within 15 days. If the breakdown is serious or more time has passed, only free repairs under warranty.

Is it possible to return the modem to the store if it does not fit | Legal status

Regardless of how significant the defect turns out to be, the buyer has the right to return the modem within 15 days from the date of purchase of the gadget and later.
Therefore, be careful when purchasing, carefully inspect the product, and ask the seller to demonstrate the modem in action. Look the seller firmly and strictly in the eyes. If he refuses, then let him fix it right on the spot. You don't have time to go to workshops! They themselves must fix all the glitches! Demand your money back.

And what network? If you don’t have 3G reception or EV-DO or WiMax, the promised speed will not be much higher. It's just that providers indicate it in kilobits/magabits per second, not in.

Is it possible to return the modem to the store?

I bought a Rotor modem at the MTS store, it turned out to be the wrong one, I wanted to return it right away, but they refused to give it to me. What happened?

We do not sell Beeline modems. We sell universal ones for operators: Beeline, MTS, Megafon, Rostelecom. Initially it was Beeline.

If deficiencies are detected in the service provided in accordance with Art.

29 of the Labor Code, you have the right: to eliminate deficiencies in the work performed (service provided) free of charge; corresponding reduction in the price of work performed (service provided); free production of another thing from a homogeneous material of the same quality or repeat work. In your case, the seller violated the provisions of Article 10 of the Law of the Russian Federation “On the Protection of Consumer Rights” by failing to provide complete information about the product.

ZTE are coming). Such a cord will allow you to increase the backlight power to 200 milliamps. The USB standard goes up to.

A week ago I purchased a smartphone at a Beeline store in Moscow. After 2 or 3 days, with a thorough examination of the bodies...

Wrote a complaint: “02 12 2013 I purchased a UPVEL ADSL2+WI-FI router standard 802.11n 150 Mbit/s, serial number 391R401061, in the store of Russian Telephone Company CJSC, located at the address: 614026, Perm region, Perm, Pervomaiskaya street, house 10, about which there is a cash receipt.

Article 25. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product is not suitable in shape, dimensions, style, color, size or configuration.

We purchased a multicooker from the store using a gift card. We used it once and decided that we needed m...

If your written request is refused, go to court. In this case, the procedure will be delayed, but you can not only get your money back, but also present additional penalties to the store, plus moral damages.

Already in the 18th century BC, the Laws of Hammurabi contained elements of consumer protection. Even then, it became clear to people that it was necessary to clearly and clearly state the rights of buyers and strictly observe their implementation. As statistics show, the most important issues for people are “Housing issues,” and “Family issues” lead in the intensity of passions.

Depending on which of the requirements you present, the timing of its satisfaction, as well as the procedure for considering your claim, depend.

Then describe the essence of the complaint and formulate clear demands (for example, return the money or replace the product). Put your signature and number. Give the written claim to the seller. Draw up the document in two copies, one of which you keep for yourself. Request that the seller put a stamp or signature on your copy.

I bought a USB modem in Moscow, at a Beeline cellular communication store. At home, when I tried to connect this modem to my laptop, I received an error message, something like “software replacement required.” The next day I took the laptop and modem back to the communication salon, but they told me that my operating system does not support these modems, and the salon itself is not responsible for this.

In your complaint, you refer to clause 1 of Article 18 of the PPA and demand a replacement of the goods, or refuse to fulfill the contract and return the money. The seller has the right in accordance with clause 5 of Art. 18 ZPPP conduct a quality check.

I recently learned that if a salary is transferred to a card in another bank, then it is credited not as a salary, but as an unspecified payment. Well, now let's see what the tax office will say.

I have never overcooled batteries, but I would like to read proofs, especially about the fact that the loss is irreversible. You're talking nonsense.

Returning a router, how to return a router to the store and is it possible to get a refund?

While I am not in my region, but need the Internet (now it is Novosibirsk), it was decided to purchase an Internet SIM card. I took the Megafon because I had a 3G modem from it in my hands (I took it from a friend).

We bought a 3G modem from Tele 2. After a month it turned off and would not turn on again. They took me to Tele 2 for examination. Can I get my money back?

The Law “On the Protection of Consumer Rights” can be returned if a malfunction or defect appears within 15 days after purchase (but you must immediately demand the return of the goods and money or exchange), and then only in cases specified in the law (Art.

I came across a shocking situation: a friend went to a cellular phone store to buy a new amplifier. Before the purchase, she had a Megafon, but the connection in her place of residence was weak, and there were frequent interruptions in the Internet.

In this case, the client independently contacts the company providing communication services to terminate the contract and return the balance of funds in the account. In your application, refer to Article 18, Clause 1 of the Law on Protection of Consumer Rights with a request to terminate the sales contract.

I came across a shocking situation: a friend went to a cellular phone store to buy a new amplifier.

Is it possible to return the MTS modem back to the store?

If, when checking, the Seller’s modem works and there is Internet access, then the problem is the connection in your area. Having established the reason, you must formulate your claim accordingly. In this case, you have a receipt for the sale of a product (modem) - this is regulated by the Law on the sale of low-quality goods, if during the check there is no access to the Internet.

If in 2021 you wondered whether it is possible to return the modem back to the seller after purchase (to a store or to an individual) and get money, read the article and find out in what cases it is possible to return it and how to do it.

Please inform me of the decision made in writing, in accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”.

Everyone should know this: Law “On the Protection of Consumer Rights” How to exercise the right to exchange (return) goods of good quality under Art.

Are you sure it's because of the network? Maybe something with the computer settings. For example, my stationary computer receives reception, but my netbook does not. They advise me to go to Beeline with my netbook.

Navigation and wireless communications equipment for home use, including satellite communications, having a touch screen and having two or more functions.

Products made of precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, cut precious stones 10.

And such headphones can be a technically complex product that cannot be returned because you don’t like the color. They are not technically complex goods, but are included in another list - goods that cannot be returned or exchanged if they are in working order.

Technically complex products that cannot be returned or exchanged