Is it possible to return pajamas?

Return pajamas

According to the Law “On the Protection of Consumer Rights”, you can return pajamas back to the seller only if they are of inadequate quality (defective). At the same time, based on Decree of the Government of the Russian Federation No. 55 of January 19, 1998, pajamas of proper quality cannot be returned or exchanged for a similar product of a different style, size, shape, dimensions or configuration. However, there are options for returning both quality and defective goods.

Can I return underwear to the store?

Return and exchange of goods
Purchase returns
Buyer Information
Exchange and return of goods
Exchange and return
Pajamas are subject to exchange and return
Are pajamas subject to exchange and return?

Return and exchange of goods The Buyer has the right to refuse at any time before its delivery, at the time of delivery of the goods by courier, and after delivery - within 30 days. 1. Return of proper quality is possible if its presentation, labels, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved. The consumer’s absence of a document confirming the fact and terms of purchase does not deprive him of the opportunity to refer to other evidence of the purchase of goods from a given seller 2.

Returning pajamas of good quality

The Law “On the Protection of Consumer Rights” gives the seller the right to refuse to return pajamas of proper quality. However, within 14 days, the buyer can contact the seller and ask for a replacement of such goods. You can request a replacement for either a similar or any other product with compensation for its cost.

At the same time, a full refund can be made within these 14 days in 2 cases.

You can return it if

If the seller does not have a replacement product of adequate quality
If, due to the fault of the seller, he is not able to make a replacement, and the product is available in stock

In this case, the product must satisfy a number of conditions:

The product has not been used
Presentation and packaging preserved
There is no violation of labels and seals
Availability of cash or sales receipts

Filing a complaint

If the seller refuses to accept pajamas of proper quality back, you can file a complaint in one of three ways.

Ways to file a complaint

Direct contact to management or the claims department in the store;
You can file a complaint with the Rospotrebnadzor department;
Statement of claim to court.

Direct contact to management or the claims department in the store

Submitting a complaint to management or the claims department can be done verbally or by telephone. But it is recommended to apply in writing and write a complaint.

When drawing up a written complaint, free style is allowed. But the application must contain only reliable information. The complaint is considered within 10 days from the date of filing the appeal. And the answer itself must come in writing.

Complaint to Rospotrebnadzor

The most effective measure is to file a complaint with the Rospotrebnadzor department. The complaint can be made in free form, it requires a description of the current situation. In addition, it indicates the actions of the management and sellers regarding your complaint. On average, the proceedings take about a month, but often the answer arrives much earlier than this.

Statement of claim to court

There is another way that helps to get a refund for a product such as pajamas if an unlawful refusal was given - this is to go to court. It is quite complex, but it often allows you to achieve positive results.

It is recommended to file a lawsuit only in situations where Rospotrebnadzor provided an official response to the seller regarding the return of funds for the goods, but the seller ignored it and did not fulfill its obligations. In other situations, winning the case will be quite difficult.

Return to the online store

According to the existing “Rules of Distance Selling”, you can return quality goods according to a simplified scheme.

Conditions

If the buyer signed when delivering the goods, he can return it within 7 days
If there was no receipt of receipt, a return is possible within 1 month

You can also request a refund for pajamas purchased from an online store at any time before receiving the goods.

Return procedure

If the consumer wants to return the pajamas and get the money spent, the following steps must be taken:

To begin, the consumer must make a written statement and send it to the seller. The application can be written by hand and handed over to the seller personally, or it can be sent electronically to the seller’s email address;
If the product was purchased online, the application is sent by email or filled out on the website in a special form;
After this, the seller must fully investigate the application, then he takes action. All this is done in accordance with the deadlines established by law;
For online stores, 30 days are given to review and implement the decision. But regular stores must study the application and make a decision within 10 days;
The consumer may be notified of the decision made in writing or by telephone;
If the buyer is given a refusal or his application was ignored, he can contact other more competent authorities.

To submit an application, you do not need to have a special form. A regular A4 sheet is suitable for this. You must indicate your contact information, phone number, and email address. The application contains information about the purchased product - its name, date of purchase, reason. The following describes why you want to return it. A date and signature must be placed at the end. In addition, the entire list of required documents is attached to the application.

Returning pajamas of inadequate quality (defective)

A product of poor quality or defective is considered to be one that has deviations from the normal one.

Marriage if

There are deviations in appearance from normal, or the equipment is not complete;
There are shortcomings due to which the pajamas are not able to satisfy the expected needs of the buyer;
There are shortcomings that prevent the product from fulfilling its direct functional purpose;
Characteristics differ from those stated in the accompanying documentation;
The parameters do not correspond to GOST or TU, according to which the goods were produced.

Reasons for return

There are different types of marriage.

View	Description
Ordinary	The quality of the product does not meet the standards established for it
Essential	Defects are difficult to remove and may require a high investment of time and money
Explicit	This type of defect is detected during a routine inspection. It is also detected at the technical control stage
Hidden	This type of defect is discovered during the operation of the product or during long-term storage

Any of the above types of defects allows you to return pajamas to a store or other retail outlet.

However, it is not possible to return the goods in the following cases:

If the defect arose due to the actions of the buyer;
If the buyer was informed in advance about the existing defects;
If the warranty period has expired.

The warranty period is the period during which the manufacturer or seller provides the buyer with the right to return a defective product. It is installed on each item separately, depending on the characteristics of a particular product and legal requirements.

The warranty period includes:

warranty from the manufacturer - which is established by the manufacturer in accordance with the law (for example, in GOST);
warranty from the point of sale - which must be no less than the period specified by the manufacturer.

The buyer can return the product within two years after purchase, even if the warranty period has expired. However, this requires serious reasons. And the return procedure in this case will be complicated.

Buyer's rights

If the pajamas are of poor quality, that is, violations and defects are identified, then according to Article 18 of the Law “On Protection of Consumer Rights” the buyer has the right to a number of demands.

The buyer has the right to:

To return and receive money;
To exchange the product for a new one with the same declared characteristics;
To carry out repairs free of charge;
To exchange for a product with other characteristics with payment of the difference in price
By agreement of the parties, a reduction in the price of the product equal to the amount of the defect found.

It is important to consider that the choice of one of the above items should be made by the buyer, but not by the seller.

Procedure

If, after purchase, pajamas are found to be defective, the first thing the buyer should do is contact the seller. At the initial stage, you should try to come to an agreement with him verbally, but if nothing works out, then you need to move on to serious action.

Filing a claim addressed to the seller

There is no specific template in the legislation, but in practice a certain form has already been established, which is often used when returning goods. It is this that must be followed; only in this case will the statement have legal force.

The claim must contain the following:

Full name of the buyer, his contact details and signature;
Name and address of the outlet;
Date of purchase;
Information about the product (for example, its exact name and serial number);
Reason for return (listing of all product defects);
Indicate the requirement to return the goods;
Describe the list of documents attached to the claim.

In this case, the following documents must be attached to the claim:

a copy of the sales or cash receipt;
a copy of the warranty card;
invoice;

Claim form (sample) for return of goods of inadequate quality

Download

It is worth considering that in situations where the consumer does not have sales receipts, the claim must still be accepted. In the form of evidence, you can use the testimony of witnesses, information about the purchase that is available in the database, information from video cameras.

Claim consideration period

In the subsequent period, the claim is reviewed by the seller's responsible person.

Wherein:

If the buyer requests an exchange of pajamas, processing may take approximately 7 days. During this period, all required checks are carried out;
If the buyer wants to return money for a defective product, the seller will have 10 days to write a response. If the result is positive, then the buyer will be paid all the money spent;
The responsible person of the seller may refuse to accept the goods and return the money to the buyer. This happens in situations where the item has become unusable due to the fault of the buyer;
If the product is defective due to the fault of the seller or the transport company, compensation may be denied. To do this, a special examination is performed, which allows us to determine what caused the malfunction.

Refund deadlines

On average, money for goods is returned to the buyer within 10 business days. If the return is made through a bank, then another 3 to 30 days can be added to the standard period. This period will be required by the financial structure in order to make the return.

It is worth remembering that for each day of delay the guilty party pays a penalty, its amount is established in accordance with the contract. If this issue is carried out without a contract, then the amount of the penalty will be equal to 1% of the cost of the goods.

Returning pajamas that are defective is a complex procedure that has many nuances. The buyer must be prepared for the fact that the seller will avoid accepting him and returning the money. To do everything right and get back what you spent, you should seek the help of professional lawyers.

Benefits of buying a hat on sale

The very concept of “sale” appeared back in the 17th century, it was then that increasing competition among traders forced them to take forced measures to sell their goods to the buyer - to significantly reduce the price. Thus, the seller had the opportunity not only to sell his products, but also to advertise for himself and subsequently receive a loyal buyer who could come for something else again and again.

There is only one reason to buy a hat on sale - to save your money significantly and perhaps even buy several models to replace it, instead of one for the same budget. Many people wait for months for the opportunity to buy their favorite model at the end of the season, when the price is not so high. However, not everything is so simple and seasonal discounts are fraught with many pitfalls.

Return options depending on the age and condition of the pajamas

Within 2 weeks after purchase, the client has the right to return pajamas for two reasons:

If the product turns out to be of poor quality, there is a defect in the fabric or some kind of sewing defect that prevents you from using the pajamas.
If the product is of adequate quality (no defects or defects), but the size does not suit you, the style does not suit you, or you need a different color.

Returning pajamas due to defects

What kind of defect can cause you to return purchased pajamas:

insufficient number of buttons,
uneven coloring of fabric,
deformation of the fabric or change in color of the product after the first wash,
linen coming apart at the seams after the first wear.
the size of the product does not correspond to that indicated on the tag.

If a defect is detected, you can return the pajamas back if they have been worn or washed. If a defect is discovered, you are entitled to full compensation for the money paid.

If the seller denies the presence of a defect, then the client has the right to insist on an examination - in this case it is carried out at the expense of the store. If during the examination it is revealed that the defect or defect is related to the actions of the buyer, then he will have to reimburse the cost of the research performed.

How to return pajamas of proper quality

If the product is of good quality, there is no defect or fault, then the seller has every right to refuse to return your money. But in this case, it is possible to replace the product with either a similar one or another pajama (if there is a difference in cost, it must be compensated).

If the linen is of normal quality, without defects, then upon exchange it must meet the following requirements:

packaging and presentation must be preserved;
the product must be unworn;
all labels must be in place;
There must be a receipt proving the purchase.

That is, if you simply didn’t like the pajamas, then you won’t be able to return them to the store on this basis - you can only exchange them for a similar product.

MissMedia

Socks, by the way, are also one of the types of underwear, because they owe their origin to stockings, which men had to wear to hide their legs exposed under their trousers.

Let's take a closer look at some of the varieties. This concept was proposed by designer Chantal Thomas and consists of turning underwear into a work of art that should be openly displayed to others, and not shyly hidden under clothes. This theory led to the emergence of luxury underwear, which is made of expensive fabric, lavishly decorated with lace and embroidery.

Algorithm of actions

To return pajamas back to the store, the buyer needs to follow the following points:

Collect all parts of the product in the original packaging (if it is still available).
Present it to the store along with the receipt.

Even if the receipt has not been preserved for some reason, you can always resort to the help of witnesses to the purchase.

To return pajamas that do not fit, they must be packaged in their original packaging. and attach a check.

In some cases, you may need to leave a written request to return the goods. It can be given either personally to the seller or sent electronically. If the pajamas were purchased in an online store, then you need to fill out a special form on the website.

The legislation provides the following deadlines for consideration of a letter from the buyer:

— 10 days for regular stores,

— up to 30 days for Internet platforms.

Once the store has made a decision, a response must be provided either in a follow-up email, or the customer must be advised of the decision by telephone or email.

In case of a negative decision, the client can appeal it in the following ways:

Direct complaint to store management (or to the claims department, if there is one),
File a claim with Rospotrebnadzor,
File a lawsuit against the store.

Contacting store management

You can make a complaint orally (by personal conversation or by telephone), but it is better to write a complaint in writing. It should contain detailed information about the purchase (with an exact indication of the name), date and price of purchase, describe in detail the reasons for the return and your contacts and passport details.

Such a complaint is considered within 10 days.

Complaint to Rospotrebnadzor

An application to Rospotrebnadzor is considered a more effective measure to protect one’s rights than a complaint to management. The claim is made in any form; it is important to indicate in detail all the nuances of the purchase, including the pajama article number and the reasons for the return.

If you have already submitted a return request to the seller or store manager, but this has not yielded results, then it is important to mention this.

In this case, consideration of the problem may take up to a month.

Lawsuit

If you receive an unlawful refusal to return a product (even if it is ordinary pajamas), you have every right to file a claim in court. Of course, this is a labor-intensive process that takes time, but often it allows you to achieve a fair decision.

Source

Are pajamas subject to exchange and return?

Reading time: 5 min.
Views963 Updated 12/04/2020 Let’s say right away that no. Unless, of course, it turned out to be defective.

This is enshrined in the Decree of the Government of the Russian Federation dated January 19, 1998 No. 55 “On approval of the Rules for the sale of certain types of goods, a list of durable goods that are not subject to the buyer’s requirement to provide them free of charge for the period of repair or replacement of a similar product, and a list of non-food products of adequate quality , which cannot be returned or exchanged for a similar product of a different size, shape, size, style, color or configuration.”

Below is an excerpt from this resolution (see paragraph 5).

This document classifies “non-returnable” goods as those that do not have any defects:

linen sewing and knitwear,
hosiery goods.

However, despite the fact that the list of goods in the resolution is given, what specifically applies to them, you won’t be able to figure it out right away.

Office of Rospotrebnadzor for the Republic of Mari El

Accordingly, before being put on the market, underwear must be subject to a mandatory confirmation of compliance with the requirements of technical regulations, which is carried out in the form of a declaration of conformity or certification.

According to the above standards, underwear is considered as clothing of the first layer, which includes products that have direct contact with the user’s skin: underwear and bed linen, corsetry and swimwear, hats (summer), hosiery, handkerchiefs and head scarves, and others similar products. The safety of underwear is assessed according to sanitary-chemical (the list of controlled chemicals is determined depending on the chemical composition of the material), physical-hygienic (hygroscopicity, air permeability, electrostatic field strength), toxicological-hygienic (toxicity index or local irritant effect) safety indicators.

Assortment and classification of knitted products (goods)

In terms of finishing, knitted products can be bleached, variegated, plain-dyed, printed, or with special finishes. Knitted products are distinguished by gender and age: men's, women's and children's.

What is considered hosiery goods?

Thus, neither unopened tights, nor a brand new swimsuit, nor pajamas in unbroken packaging - if you just don't like them anymore - can't be returned. Returns or exchanges are only possible if these products are found to be defective. In this case, one should be guided by Art. 18 of the ZPPP, i.e. the usual rules for the return of goods with defects.

However, there are options for returning both quality and defective goods.

Filing a complaint
Return to the online store
Return procedure
Alternative return methods

Reasons for return
Buyer's rights
Procedure
Drawing up a claim and sample
Timeframe for consideration of a claim
Refund deadlines

Returning pajamas of good quality

At the same time, a full refund can be made within these 14 days in 2 cases.

If the seller does not have a replacement product of adequate quality
If, due to the fault of the seller, he is not able to make a replacement, and the product is available in stock

In this case, the product must satisfy a number of conditions:

The product has not been used
Presentation and packaging preserved
There is no violation of labels and seals
Availability of cash or sales receipts

Filing a complaint

If the seller refuses to accept pajamas of proper quality back, you can file a complaint in one of three ways.

Direct contact to management or the claims department in the store;
You can file a complaint with the Rospotrebnadzor department;
Statement of claim to court.

Direct contact to management or the claims department in the store

Submitting a complaint to management or the claims department can be done verbally or by telephone. But it is recommended to apply in writing and write a complaint.

Complaint to Rospotrebnadzor

The most effective measure is to file a complaint with the Rospotrebnadzor department. The complaint can be made in free form, it requires a description of the current situation.

In addition, it indicates the actions of the management and sellers regarding your complaint. On average, the proceedings take about a month, but often the answer arrives much earlier than this.