The need to store the box for warranty service

Home/Warranty/Do I need to keep the box for warranty?

After purchasing goods, the consumer returns home with a variety of packaging designed for safe transportation and aesthetic appearance of the items. But bulky packaging materials usually have nowhere to be stored, or they get in the way of everyday life. Therefore, many people strive to get rid of unnecessary cardboard as quickly as possible and recycle it. And when it becomes necessary to return the product under warranty to the store, sellers refuse to accept it due to the lack of packaging. How legal such actions are on the part of the seller and the buyer will be discussed in the material.

Normative base

To understand whether there is a need to preserve the packaging box so that the product can be returned to the store under warranty, you should refer to the current legislation.
Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

Art. 481 deserves special attention. Civil Code of the Russian Federation, which states that the seller is obliged to provide the goods to the consumer in special packaging (unless other conditions are specified in the contract). In Art. 502 The Civil Code of the Russian Federation regulates the issue related to the right of return or exchange within 14 days. The same right is spelled out in Art. 25 of the Law on Protection of Consumer Rights. The reason why a consumer may contact a store to exchange and return a product item is because the color, style, shape, or configuration does not suit him.

For your information

Also in Art. 25 of the law on ZPP regulates the provisions that it is possible to receive money or other goods for goods if the consumer has kept the receipt (cheque), labels and seals, proper appearance and consumer properties. In addition, there may not be a receipt for the goods if the buyer can prove the fact of the transaction in another way.

Nothing is said about the packaging for warranty, so it is very difficult to answer the question of whether it is part of the product. But if the return is not under warranty, but within 14 days (when the product is of proper quality), the consumer should have the packaging material with him, which guarantees the preservation of the aesthetics of the product.

How long?

After purchasing household appliances, the box must be kept for 14 days . During this period, the buyer has the opportunity to return the product if he is not satisfied for any reason. After 2 weeks this opportunity disappears. Returns or warranty repairs are carried out without presentation of the original packaging.

Please remember that goods purchased remotely are returned within 7 days after receipt. This period includes weekends and holidays.

There is a small nuance: if the documents provided by the market do not contain information about return periods or they are written in a foreign language, the consumer is considered not informed. In this case, the equipment can be returned within 3 months.

What needs to be stored for warranty service of the product?

When returning or exchanging a product item within 14 days from the date of its purchase, the consumer must present a certain set of items to the store:

• receipt confirming the purchase;
• warranty card;
• other documents that were included during the purchase process;
• the goods are in intact form, i.e. without traces of use in the form of dents, chips, scratches, cracks;
• tags, labels, seals;
• original packaging, which is in the same condition as at the time of purchase (Article 25 of the ZPP Law).

If a product item is found to be defective, the buyer must comply with the following conditions:

• providing evidence that the item was purchased specifically on the territory of this retail facility (receipt or witness testimony);
• an indication of existing defects (if necessary, proof that they arose due to a manufacturing defect and not the consumer’s fault, Articles 18-19 of the ZPP Law).

Attention
Based on the above, we can conclude that to return a product under warranty, keeping the box is not a necessary step.

Step-by-step instructions for returning goods

To return an unsuitable product to a store for one reason or another, you will need to visit the retail outlet, bringing with you an identification card, a sales receipt and other documents included with the purchase, namely a warranty card and a receipt. In addition, you need to present the products purchased from him to the seller and draw up a written application addressed to the head of the outlet, which should contain the following data:

1. Full name of the organization where the purchase was made.
2. Applicant's passport details.
3. Characteristics of the disputed product (brand, serial number, etc.).
4. Transaction date and product price.
5. Details of the document confirming the fact of purchase of the goods (receipt or contract).
6. Reasons for return.
7. Required amount of money.
8. Date of application and signature.

Important

Copies of the passport, check or contract are attached to the document. Review of the application takes from 3 to 10 days. If there is a need to send the goods for expert examination, the period is extended to 1 month.

When should I keep the box for warranty?

The consumer must store the box for 14 days from the date of purchase of the product. More precisely, not “should”, but simply “recommended”. After all, sending the item back to the store during this period is usually carried out not under warranty, but due to the fact that certain properties of the product were not suitable for the buyer. Therefore, the presence of commercial packaging will confirm its decent appearance and ensure the safety of consumer properties.

In Art. 25 of the Consumer Rights Protection Law states that the consumer has the right to return or exchange goods within 14 days, not counting the day of purchase, if:

• preserved presentation (no cracks, scratches, dents);
• properties of consumer value are not damaged;
• there are factory labels and seals;
• you have a check or receipt in your hands (if there is testimony, compliance with this condition is not necessary).

As you can see, not a single word is said about the packaging of goods in the law. However, the box is part of the presentation, so its presence is considered mandatory to preserve it. But this rule only applies to the situation when the return/exchange is carried out within the first two weeks from the date of the transaction. The seller has the right to refuse returns and exchanges if the goods are included in the list of items that are not subject to exchange or return (Government Decree No. 55 of January 19, 1998).

Return claim

If the applicant is denied satisfaction of his demands, he must send a claim to the head of the organization. There is no set form to follow when filling out this document, but it must contain:

• information about the organization where the goods were purchased (name and legal address);
• circumstances of purchase (date and time);
• cost of the product;
• information about the presence or absence of a warranty card and receipt;
• the essence of the problem and the date of its discovery;
• the applicant’s demands (replacement of goods or return of money);
• list of attached documentation.

This is also important to know:
During what period can you return the product back to the store?

There are often cases when unscrupulous sellers deny that they have received a claim, so it is better to send the document by registered mail with acknowledgment of receipt.

If the organization does not respond to the applicant’s claim, he has the right to file a complaint with Rospotrebnadzor or the consumer rights protection service, as well as file a lawsuit.

When is it not necessary to keep the packaging for warranty purposes?

Please note:
Despite the fact that the legislator reserves the consumer’s right to return a product item under warranty without the original box, not all retail outlets agree to accept it back.

But such acts are illegal and give buyers the right to file complaints/claims to higher authorities . Let's consider several common situations in which the seller explains the decision to refuse due to certain circumstances:

1. Manufacturer's refusal to accept goods without original packaging. The law in this case is 100% on the buyer’s side, since ensuring the product is marketable is the task of the seller, but not the consumer.
2. Availability of an indication of the safety of the product packaging in the warranty card. This is illegal and does not comply with current regulations. The store is obliged to ensure that the goods are accepted under warranty when they are presented in full, and this rule does not apply to the box.
3. Damage to the goods during transportation due to the absence of a box. The consumer has the right to conduct an examination designed to establish the fallacy of such assurance (Clause 5, Article 18 of the law on PPP).

Attention
In paragraph 7 of Art. 18 states that if the weight of a product is more than 5 kg, a citizen has the right to demand from the seller free delivery of commodity items to a retail facility. The condition of the product after transportation will ultimately become the responsibility of the party selling the product. It turns out that if the item is returned to the store during the warranty period, the seller’s requirement for the presence of packaging is unlawful.

Why is it better to save the box?

You can take care of television packaging not only for warranty purposes. It’s also worth keeping it because it may come in handy if you move:

1. Especially if the technical device is rather large in size, for example, 55 inches or more.
2. It will not be so easy to transport a large device to a new apartment without a box.
3. The original packaging will protect the fragile TV display.

It is also much easier to sell used equipment when fully equipped. Having a box will only be a plus. It may add some amount to the cost.

Shelf life of the box

In order to avoid disagreements with the seller, the box should still be stored during the first 14 days from the date of purchase, since it acts as an element of presentation. This will allow you to return the goods to the store according to Art. 25 of the law on ZPP. After this time, the packaging may be thrown away, and the seller’s refusal to return or exchange under warranty will be illegal. Indeed, in this case, no requirements or conditions regarding the appearance of the product are imposed, so the box can be disposed of and forgotten.

Should the buyer show the seller the packaging of the goods when returning it?

When we buy household appliances, they are most often packed in boxes.
But it is not clear whether these boxes need to be stored until the end of the warranty period. And the question is not at all idle, because boxes can take up quite a lot of space in our living space. Some sellers recommend keeping these boxes until the end of the warranty period, and they are afraid that otherwise there will be problems with service and warranty repairs, exchange and return, if necessary.

Important! If the buyer did not keep the box, then this is not a basis for refusing to repair, return or exchange products.

If sellers are dishonest about their responsibilities and your rights, and still refuse to exercise your legal right due to the lack of a box, then feel free to refer to the norms prescribed in our legislation.

According to the law, the consumer, when making a purchase, is not obliged to pay for branded packaging or keep it intact until the end of the warranty period.

Any claims from sellers and stores in this direction are illegal, so immediately contact the authorities that inspect the activities of such organizations.

It happens that a store refuses to carry out repairs under warranty if a defective product is delivered without packaging. And employees begin to say that these defects were formed as a result of transportation that did not meet the manufacturer’s requirements.

To prevent this from happening to you, ask the seller to arrange delivery of the goods at his expense. This requirement will be legal if your purchase weighs more than 5 kg and is large. This way, you will eliminate in advance all possible charges from the store regarding incorrect transportation.

If your rights are violated and the seller still continues to refuse to accept the goods due to lack of packaging, then file a complaint with the store management. If this does not help, then contact the consumer protection society.

Complaint against store employees in case of refusal to accept goods without a box

If a consumer's rights have been violated, he has the right to file a complaint. The document is executed in two copies in the name of the specialist managing the retail facility. The paper should include the following aspects:

• personal data of the applicant (full name, passport information);
• circumstances of the purchase of the product (time of purchase, terms of use, reasons for refusal of exchange/return);
• the essence of the breakdown (the circumstances under which it happened);
• demands addressed to the seller (usually they include repairs under warranty, exchange of a product item or refund);
• clauses in the form of threats about subsequent contact with the fiscal authorities or coverage of the situation in the media if there is no response from the seller.

on store employees in case of refusal to accept goods without a box.

Each copy of the complaint must bear the signature of a representative of the retail facility. The ZPP law states that the seller is obliged to respond to this letter within 10 days (Article 22 of the ZPP law). If the director of the organization from which the low-quality product was purchased refused to consider the claim, the consumer can safely contact the following retail outlets:

• ROSPOTREBNADZOR (the organization ensures compliance with all consumer legislation);
• society for the protection of consumer rights (will allow the deceived consumer to defend his own rights, doing it legally, and achieve a good result);
• court (the highest body of justice that allows the parties to reach a compromise, ensuring the protection of the rights and interests of each of them).

IMPORTANT
Filing a complaint can occur in person or through the official website of the department. Representatives of the organization ROSPOTREBNADZOR undertake to achieve a solution to this issue within 30 days and report its results to the consumer. If the problem has not been resolved, you can contact the consumer rights protection society. The institution employs highly qualified lawyers who ensure that citizens defend their legal rights.

Initiating proceedings in court is a last resort. This phenomenon is due to the fact that organizing a meeting involves enormous expenditures of time and money. However, in a number of situations, such acts make it possible to ensure that justice prevails and consumer rights are fully respected. Practice shows that in situations involving the preservation of a box for guarantee, the judge tends to side with the buyer.

Returning goods of inadequate quality (defective)

A product of poor quality or defective is considered to be one that has deviations from the normal one.

• There are deviations in appearance from normal, or the equipment is not complete;
• There are shortcomings due to which the product is not able to satisfy the expected needs of the buyer;
• There are shortcomings that prevent the product from fulfilling its direct functional purpose;
• Characteristics differ from those stated in the accompanying documentation;
• The parameters do not correspond to GOST or TU, according to which the goods were produced.

Reasons for return

There are different types of marriage.

Any of the above types of defects allows you to return the product to a store or other outlet.

However, it is not possible to return the goods in the following cases:

1. If the defect arose due to the actions of the buyer;
2. If the buyer was informed in advance about the existing defects;
3. If the warranty period has expired.

The warranty period is the period during which the manufacturer or seller provides the buyer with the right to return a defective product. It is installed on each item separately, depending on the characteristics of a particular product and legal requirements.

The warranty period includes:

• warranty from the manufacturer - which is established by the manufacturer in accordance with the law (for example, in GOST);
• warranty from the point of sale - which must be no less than the period specified by the manufacturer.

The buyer can return the product within two years after purchase, even if the warranty period has expired. However, this requires serious reasons. And the return procedure in this case will be complicated.

Buyer's rights

If the product is of inadequate quality, that is, violations and defects are identified, then, according to Article 18 of the Law “On Protection of Consumer Rights,” the buyer has the right to a number of demands.

This is also important to know:
Is it possible to cancel the tour and get all the money back?

The buyer has the right to:

• To return and receive money;
• To exchange the product for a new one with the same declared characteristics;
• To carry out repairs free of charge;
• To exchange for a product with other characteristics with payment of the difference in price
• By agreement of the parties, a reduction in the price of the product equal to the amount of the defect found.

It is important to consider that the choice of one of the above items should be made by the buyer, but not by the seller.

Procedure

If a defect is discovered after the purchase, the first thing the buyer should do is contact the seller. At the initial stage, you should try to come to an agreement with him verbally, but if nothing works out, then you need to move on to serious action.

Filing a claim addressed to the seller

There is no specific template in the legislation, but in practice a certain form has already been established, which is often used when returning goods. It is this that must be followed; only in this case will the statement have legal force.

The claim must contain the following:

• Full name of the buyer, his contact details and signature;
• Name and address of the outlet;
• Date of purchase;
• Information about the product (for example, its exact name and serial number);
• Reason for return (listing of all product defects);
• Indicate the requirement to return the goods;
• Describe the list of documents attached to the claim.

In this case, the following documents must be attached to the claim:

• a copy of the sales or cash receipt;
• a copy of the warranty card;
• invoice;

It is worth considering that in situations where the consumer does not have sales receipts, the claim must still be accepted. In the form of evidence, you can use the testimony of witnesses, information about the purchase that is available in the database, information from video cameras.

Claim consideration period

In the subsequent period, the claim is reviewed by the seller's responsible person.

Wherein:

• If the buyer requests an exchange, the review may take approximately 7 days. During this period, all required checks are carried out;
• If the buyer wants to return money for a defective product, the seller will have 10 days to write a response. If the result is positive, then the buyer will be paid all the money spent;
• The responsible person of the seller may refuse to accept the goods and return the money to the buyer. This happens in situations where the item has become unusable due to the fault of the buyer;
• If the product is defective due to the fault of the seller or the transport company, compensation may be denied. To do this, a special examination is performed, which allows us to determine what caused the malfunction.

Refund deadlines

On average, money for goods is returned to the buyer within 10 business days. If the return is made through a bank, then another 3 to 30 days can be added to the standard period. This period will be required by the financial structure in order to make the return.

It is worth remembering that for each day of delay the guilty party pays a penalty, its amount is established in accordance with the contract. If this issue is carried out without a contract, then the amount of the penalty will be equal to 1% of the cost of the goods.

Returning a defective product is a complex procedure that has many nuances. The buyer must be prepared for the fact that the seller will avoid accepting him and returning the money. To do everything right and get back what you spent, you should seek the help of professional lawyers.

Arbitrage practice

In practice, it is worth considering several typical situations in which disputes may arise between the parties to a transaction.

1. The consumer returns the product of proper quality within 14 days (according to Article 25 of the law on PPP). If there is packaging and there are no restrictions on returns, the seller is obliged to accept it. If this does not happen, the court will certainly side with the consumer.
2. If there is no packaging for it, the seller has the right to refuse acceptance or exchange. But this does not mean that the buyer should accept such a decision and remain inactive. He can file a complaint with higher authorities, describing the circumstances in detail. In the decision-making process, the court takes into account the terms of the contract, the type of product, the degree of preservation of appearance and consumer properties.
3. The consumer returns a product of inadequate quality under Article 18 of the PPP Law. If the packaging is preserved, there is no doubt that the consumer is right and can expect to receive a similar product or amount of money.
4. If the box is not preserved, this is not a reason for refusal of warranty service by the seller, because the buyer is not obliged to store the box during the entire warranty period.

Is it necessary to store packaging from household appliances in Ukraine?

You only need to store the boxes for 14 days, then the warranty period begins, and there is no need to store the boxes or any other packaging. If you are refused in a store, feel free to call the police, the law is on your side.

Sources

• https://JuristPomog.com/consumers/nuzhno-li-hranit-korobki-ot-bytovoj-tehniki.html
• https://tonservis.ru/kak-dolgo-nuzhno-hranit-upakovku-ot-bytovoy-tehniki/
• https://silprava.ru/nuzhna-li-korobka-pri-vozvrate-tovara-po-garantii.html
• https://prava.expert/zpp/garantii/sohrannost-korobki.html
• https://rskrf.ru/tips/eksperty-obyasnyayut/kak-v-apteke-khranim-lekarstva-pravilno/
• https://contract37.com/nuzhna-li-korobka-dlya-garantiynogo-remonta/
• https://da98.ru/kak-dolgo-nuzhno-hranit-korobki-ot-tehniki/

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Do I need to keep the packaging for IKEA warranty?

The IKEA chain of stores has become in demand and popular in the Russian Federation, thanks to its affordable prices and unique approach to the sale of product items - furniture, accessories and household goods. The work of the customer support department deserves special attention. All stores operating in Russia are interested in respecting consumer rights, since they value their reputation and “earn” their image.

Attention

Products purchased from IKEA in the Russian Federation can be returned or exchanged within 365 days from the date of purchase. To do this, the consumer must have a check and passport in hand. The store’s task is to return money for the product, even if the packaging has been disposed of. However, this standard does not apply to models that have been in use.

Refunds will be made according to the method of payment upon purchase. That is, if the bed was purchased with a credit card, the funds will be credited to it, and if in cash, the seller will give the consumer the amount of cash. Despite such laws, packaging from a product item purchased in a store should still be stored for 14 days. And then you can just throw it away.

Is it possible to transfer purchased products back to the store without packaging?

Product packaging can perform another additional function, that is, confirm the fact of purchasing the product from a given seller. But if the defects are clearly expressed, then no one will even ask you about the packaging.

Is it possible to exchange goods without a receipt?

Is it possible to exchange an item under warranty?

To learn how to exchange a product for a similar one, read the link: https://uropora.ru/zashhita-prav-potrebitelej/vozvrat-i-obmen-tovara/obmen-tovara/obmen-tovara-na-analogichnyj-po-zakonodatelstvu .html.

In any case, the law of the Russian Federation does not contain provisions that the production packaging in the event of a return or exchange must be provided to the seller along with the product.

When the seller asks you to return all the goods to the store, this means that you need to return:

• main thing;
• components for this item;

The exception is packaging and components that quickly wear out and become unusable after the first use.

Important! If the packaging is marked by the seller or manufacturer with a warning that it should be retained because it contains information about the manufacturer, then save the packaging. According to the law, without it, the seller has the right to refuse to return/exchange the goods if necessary.

How to return a good quality product if there is no packaging?

If it is necessary to return a product of good quality without packaging, then the main thing that should be done is to preserve the marketable external attractive appearance of not only the product itself, but also the packaging for it. But even here a double situation may arise, because there is a categorical ban on exchanging a product in such no case either.

Of course, a lot will depend on the store where you made the purchase and on the management’s loyal attitude to the situation. To protect your legal rights, seek the help of a professional lawyer who can provide you with full support on this issue and provide assistance.

Nuances

Often, the seller needs time to conduct an examination to ensure that the breakdown was not the fault of the consumer. This will allow him to refuse the request or agree to the client’s terms. Any controversial situation may be accompanied by filing a complaint with higher authorities. In Art. 22 of the Law on ZPP states that consumer demands must be satisfied by the seller, manufacturer or authorized organization within 10 days from the date of their presentation.

For your information

Another common question concerns the return of goods of good quality within 14 days without a box. On the one hand, the seller can refuse the consumer due to a violation of the appearance of the goods. From another point of view, he cannot do this, since the packaging does not relate to the product itself. Therefore, the terms of the contract, the nature of the goods and other circumstances under which the return is made are taken into account.

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Application for return of goods

Question: is it possible to return a product that does not fit is quite relevant. Why? Purchasing many goods is a responsible matter. Firstly, the cost of the product is quite high.

Sample application for return

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Call: 8 800 511-39-66

One for the representative of the outlet, the other with the signature of the representative to take for yourself.

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Ask a Question

This is also important to know:
Is it possible to return money for a trip to a children’s camp and how to do it

The claim is usually made for defective goods. When making a claim, do not forget:

• prove the fact of purchase;
• remind about the correct use of the product;
• list and describe in detail the shortcomings;
• about the buyer's requirements, the options of which can be found in the Law on Buyer's Rights in Article 18.

Along with the claim there must be:

• warranty card;
• the applicant's identity documents;
• payment document.

Fact

The absence of a receipt can be replaced by testimony of witnesses confirming the fact of purchase.

When purchasing online, the consumer has additional rights.

Many consumers have to face the problem of how to return a product to the seller if for some reason the product is impossible to use or not very convenient.

Unless it is necessary to take into account the features arising from the quality of the purchased product and the method of making the purchase.

Application for return of goods of proper quality

In the text of the application, which is written in any form, indicate when the product was purchased and give its full name, brand or article number. You may not include the receipt, but mention that you have it as proof of purchase.

Indicate what shortcomings were discovered and ask to terminate the sales contract and return the amount paid for the goods to you. Refer to Article 4 of the law, according to which the seller is obliged to sell to the buyer goods of good quality that meet current standards or the terms of the contract.

Indicate the way in which this amount should be returned to you: given in cash at the store’s cash register, transferred to a personal account or by postal order.

Products with defects

1. Make sure your purchase is in good condition before handing it over to the seller.
2. Please include all receipts, receipts and instructions.
3. File a claim indicating the nature of the defect, as well as a request for a refund.
4. The seller carries out a visual inspection of the product and checks its functionality.
5. He undertakes to pick up the goods and also fill out a statement in which he describes the violation of the technical condition of the device and the equipment.
6. Also, the lack of packaging is recorded.

The money can be returned immediately, but the seller reserves the right to transfer the product to a service center and check for any deficiencies found.

Refusal can only be made if the defects indicated by the buyer have not been discovered. The buyer can also organize an independent examination at his own expense if he believes that the seller is trying to deceive him.

If the seller responds negatively to the claim, the buyer has the right to file a claim in court. During the proceedings, he recovers not only the amount of the goods, but can also return lost profits, moral damages and expenses in the form of legal support and expertise.

Filing a complaint

The first step is to make a written complaint. It is issued in the name of the head of the outlet. The paper should indicate personal data, the circumstances of the purchase of the product, the nature of the breakdown and the situation that arose when returning the product. After this, demands are made for warranty repairs, exchange or refund.

Reference! The document is drawn up in two copies, each of which must bear the signature of a representative of the retail outlet.

The ZPP gives the store manager up to ten days to respond. It is recommended to include clauses in the claim regarding possible recourse to court and coverage of the situation in the media. These actions can encourage the director to intervene in the situation and resolve it peacefully. He has the authority necessary to resolve the problem and accept the product without packaging.

If the director refused to accept the goods or completely ignored the complaint, you can contact the following authorities:

1. "Rospotrebnadzor".
2. "Society for the Protection of Consumer Rights."
3. Court.

The responsibilities of Rospotrebnadzor include oversight of compliance with legislation in the consumer sector. Refusal to implement a warranty due to the absence of a box is a direct violation of the law.

A complaint can be submitted either in person or through the official website of the department. Its employees are required to carry out inspections, resolve the issue and inform the buyer about it within 30 days.

If this organization was unable to solve the problem, you can contact the Society for the Protection of Consumer Rights. This organization employs qualified lawyers who help citizens defend their rights.

Initiating legal proceedings is a last resort. This is due to the fact that holding a trial requires significant financial and time costs. But in some cases, such actions are the last chance to achieve justice.

Usually the judge sides with the consumer. In this case, all costs incurred during legal proceedings will be compensated by the seller.

Thus, the citizen is obliged to keep the packaging for fourteen days after purchase. Do I need a box for warranty? The legislator does not put forward such requirements and does not grant retail outlets the right to do this. Accordingly, the goods can be returned under warranty without packaging (in accordance with the norms of current legislation).

If the seller refuses to accept the product, you must send him a claim, and then contact higher authorities. You can also initiate legal proceedings.

Decor

The first step in getting the money spent back is to file a claim.

This document is very necessary and is the starting point for returning low-quality products. Further registration procedure falls entirely on the seller. He is obliged to initiate an independent examination that will confirm or refute the defects and their origin. After the expert assessment has been received, the seller must:

1. Give an official refusal to satisfy the consumer’s request on the basis that the detected breakdown is the result of improper operation or transportation.
2. Return the money to the buyer and prepare documents for returning the goods to the manufacturer or supplier.

If the situation is not resolved due to disagreements between the parties, then you can contact an arbitrator, who is Rospotrebnadzor. This organization can resolve the conflict by considering the situation comprehensively and taking the side of the consumer or seller.

How to properly process a return?

To maximize your chances, you need to start by writing an application.

The header of the document must contain the name of the store and its details.

This information can be found in the sales or cash receipt, but if it was thrown away, then the data should be clarified at the place where the product was purchased. You also need to indicate your full name and phone number in the header.

The main text of the application must contain information about what product was purchased, when the transaction occurred, and how much the product cost.

In order for the application to be correct, you need to indicate the reason why the product did not fit:

• shape or style;
• size or dimensions;
• colors;
• equipment.

If the buyer has a document confirming the purchase, it must be mentioned in the application. If there is no document, then there is no need to write anything about it. It is highly not recommended to focus on the absence of a receipt.

At the end of the application, you must request from the seller an exchange for a product from the same category, but different in shape, size, color or configuration. There is no need to directly write about your desire to just get your money back! If the buyer pursues precisely this goal, then he should ask the seller for a product with characteristics that are not available. This little trick greatly increases the likelihood of getting your money back.

The application is created in 2 copies. Both must be signed and dated today. You must take the application and the product to the store no later than 14 days from the date of purchase.

>Sample documents

By clicking on the link, you can download the necessary sample documents: