It is possible to return an air ticket issued at the Flynow ticket office and on the Flynow.ru website, but you should take into account several rules established by airlines and air ticket booking systems.
Refunds of air tickets are only possible at the ticket office network where you purchased the ticket or at the ticket office of the airline on which your flight was scheduled to take place.
The refund conditions for electronic air tickets purchased on the website or at the FlyNow ticket office comply with the requirements of the airlines and reservation systems.
To process a refund, you need to visit our ticket office or write a letter to our company office with a request to return the money for the air ticket. You can also call us for return advice.
Our operator will help you correctly fill out the necessary documents for the return of air tickets. Please note that the money is not returned immediately, but only after confirmation of the return by the airline.
"Victory"
Exchange
You can exchange a ticket, but with restrictions. You can find the details here, but the main thing you need to know is that the fee for changing some items is 5,000 rubles per passenger. It turns out that sometimes exchanging a ticket can be more expensive than the ticket itself. With an additional payment you can change:
- Passenger's name/surname no later than 4 hours before flight departure. You can exchange online or through the call center. Or at least 40 minutes before the flight departure time - through the airport ticket office.
- Date, flight time or route no later than 48 hours before departure time - through the airline's call center or online.
If the new fare exceeds the fare at which you purchased the ticket, you will have to pay the difference in full.
Return
An involuntary refund can only be made if you canceled your flight earlier than 40 minutes before departure.
Pobeda tickets are non-refundable, that’s why it’s a low-cost airline. You don't have to fly if you change your mind, but you won't get the money. As the airline writes on its website.
Or if the company considers the return forced. This can happen:
- When a flight is delayed, canceled or rescheduled in advance for any time (even a 10-minute delay is considered) or the route is changed through no fault of yours.
- For some reason you didn’t get a seat in the cabin. This is called overbooking, when the airline sells more tickets than the number of passengers the plane can accommodate.
- You were detained for inspection, although there was no reason for this.
- Your ticket was issued incorrectly, you got sick, or the person you are flying with died. Or you, pah-pah-pah. By the way, if you are sick, you must be sick on the day of departure, otherwise it doesn’t count.
All this needs to be confirmed with official documents - a certificate of incapacity for work, for example. It must be issued to you at a licensed medical institution. The sheet must contain:
- Name and seal of the institution;
- Date of issue of the document, full name and age of the passenger or his family member;
- Full name, signature and seal of the doctor who issued the medical document, and the period for which it was issued.
Where to go to get a plane ticket refund
It is recommended that you research the places where you should go to return a ticket before you buy it. The easiest way to get the necessary information is on the airline's website. Another possible option is to call air traffic control.
When performing the return procedure, the passenger should pay attention to two important points:
- any rules that are established for air carriers cannot contradict or worsen the conditions prescribed in the Air Code of the Russian Federation;
- in the event of any departmental directives or recommendations referred to by the airline, the requirements of the RF Military Code take priority for any court.
"Ural Airlines"
We are talking about the classic two tariffs. If your ticket belongs to the baggage-free Low-cost group, the conditions for exchange and return are completely different and depend on many factors. Check them out here.
Exchange
Exchange for a ticket with a different date, time or route is prohibited in Economy class at the Promo-Lite fare for both Russian and international flights.
You can do this with an additional payment of 3,000 rubles in Economy class at the Promo fare for domestic flights. But on international flights in this tariff you can only change the date and time of departure for 30 euros, but you cannot change the route.
Exchange of other fares in Economy and Business classes is allowed without surcharges or penalties on Russian flights. On international ones you can change with a fine of 30 to 75 euros.
Return
Ticket refunds are prohibited in Economy class at Promo-Lite and Promo fares on Russian and international flights.
Returns in Economy class at Economy and Premium Economy fares are allowed with a fine of 1,500 rubles on Russian flights and 20 euros on international flights.
In Business class you do not need to pay for ticket return.
Here you can accurately determine your fare, and detailed instructions will tell you how to exchange and return tickets without errors.
Aeroflot
Exchange
The “Maximum” tariff (aka Flex) is the coolest, since tickets can be exchanged or returned without surcharges or any deductions.
Other fares need to be carefully checked, since sometimes conditions in the same fare and class may differ due to destinations and routes.
For example, for transportation between the cities of Moscow and Kazan, Rostov-on-Don, and between the cities of Khabarovsk and Yuzhno-Sakhalinsk, special conditions apply.
You can exchange your ticket for an additional fee at all fares, including the cheapest baggage-free “Light”. For tickets for domestic flights - 2600 rubles, for international flights - 2650 rubles. The price rose slightly last summer.
Return
You can return your ticket at the “Optimum” fare in any class of service (Economy, Comfort or Business) for 2,600 rubles. Again, in the “Maximum” tariff this option is free.
For Economy class tickets at the Budget, Light and Promo fares, the ticket price is not refunded unless there is a compelling reason for this. Non-refundable tickets can be returned for the same exceptional reasons as with other airlines: illness or death, delay at security check, etc. If your case is the exception, look at this document.
You can return tickets online if you also bought them online. In addition to award air tickets and air tickets paid for with points that you have accumulated in the bonus program. And it is also impossible to return non-refundable tickets online, that is, in Economy class at the Budget, Light and Promo fares. These rules also apply to other airlines that we have written about.
Utair
Exchange
Conditions depend on the ticket fare. On the “Minimum” tariff you will have to pay an additional 6,000 rubles (80 euros) for one segment. At other tariffs - 2000 rubles (30 euros).
The tariff can be viewed in the itinerary receipt, which was sent to the post office after booking.
Unfortunately, you cannot exchange a ticket by transferring it to another person.
Return
Depends on the ticket fare. It will not be possible to return to “Minimum” and “Optimum” at the passenger’s initiative. For “Premium” and “Business” refunds cost 2,000 rubles (30 euros) per flight segment.
In this case, you need to notify Utair about no-show for the flight no later than 40 minutes before the flight departure. If you do not show up for your flight and do not notify us in advance, your seats along the entire route will be canceled automatically and your money will not be refunded, regardless of the fare.
Air ticket exchange
To exchange air tickets for another flight, you must contact one of our ticket offices or call the call center. The operator will accept your request for an exchange and, if there are seats on the flight you need, will make the exchange.
When exchanging air tickets, fees established by the airline according to the terms of the fare and an agency service fee of 300 rubles are charged. Payment for the exchange can be made in cash at ticket offices, by bank card or by bank transfer.
You will receive instructions for paying for the exchange service from our call center operator.
Red Wings
Exchange
The exchange conditions depend on the ticket fare - it is indicated in the itinerary receipt, which was sent to the post office after booking. For example, at the Premium Economy fare, a free exchange of a ticket for another date is possible if you apply no later than 40 minutes before the flight departure and with a fee of 1,000 rubles on domestic flights after check-in ends.
Return
To return a ticket, you need to check who you bought it from. The name of the seller is written in the itinerary receipt that arrived after booking, and in the SMS about the debiting of money. If Red Wings are listed there, then you need to contact them through the form. If there is a ticket sales agency, then the refund will need to be processed through them.
It is not possible to return Light fare tickets at the passenger's initiative, but you can try to arrange an exchange of this ticket through the seller.
How much money can you get back?
Refunds for plane tickets are carried out in accordance with the Airspace Code (Article 108). In this case, the passenger must receive the full cost of the boarding pass. The exception is service fees.
Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations.
If the ticket was purchased through an agency, it may be difficult to return it. From the total cost of the boarding pass, not only 25% will be deducted in favor of the air carrier, but also 10-15% in favor of the agency itself.
Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules.
If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.
Nordwind
Exchange
The terms of exchange depend on the fare of the ticket - you can see it in the itinerary receipt that was sent to you by mail after booking.
- On the Light fare, exchanges not before or after departure are impossible.
- The “Optimum” tariff allows you to return a ticket more than 24 hours before departure by paying a fee of 2000 rubles / 25 euros. And 5,000 rubles / 60 euros if the exchange is less than 24 before departure. After departure, the exchange costs 6,000 rubles.
- On the Premium fare, exchanges can be made free of charge more than 24 hours before departure. But if there are less than 24 days left before departure, you will have to pay 5,000 rubles / 60 euros. After departure - 6,000 rubles / 75 euros.
Current rules on the airline's page.
Return of Nordwind tickets
The refund conditions depend on the ticket fare - you can see it in the itinerary receipt that was sent to your email after booking.
- On “Light” and “Optimum” fares, refunds are not possible either before or after departure.
- On the Premium fare, you can return your ticket voluntarily. If you apply more than 24 hours before departure, the fee will be 2,000 rubles.
But if there are less than 24 days left before departure, you will have to pay 5,000 rubles. After departure - 6,000 rubles.
Current rules on the airline's page.
Non-refundable air tickets
Currently, many foreign and Russian airlines sell non-refundable air tickets for their flights. We try to warn the passenger about the non-refundability of the ticket even before issuing the ticket.
If you want to return or exchange a non-refundable ticket, please read the information about the possibility of their return and exchange. In most cases, with a small additional payment, your ticket can be changed to another date.
What amount is withheld upon voluntary return?
The most frequently asked question from passengers: how much money will be returned upon voluntary return of air tickets?
.
Tickets for Russian airlines can be returned with minimal losses if you apply for a refund more than 24 hours before departure: then the airline will be able to sell your seat to another passenger.
But even in this case, not the entire amount paid will be returned to you: the agency fee for issuing a ticket (if it was taken) is not refundable, some taxes are non-refundable (ZZ tax, RU tax and others established by airline rules and included in the total cost of the ticket) . The agency fee for issuing a refund of an air ticket, if it was set by the agency, is not refundable.
In addition, the airline itself can set its own fee for canceling air travel (usually, if such a fee is established, it ranges from 500 to 2000 rubles, depending on the airline, destination and type of fare).
less than 24 hours left before departure
, to the above losses is added the withholding of a certain percentage of the tariff (no more than 25%).
After departure ( in case of no-show for flight
) for a number of airlines, Aeroflot, and a number of other airlines),
the tariff becomes non-refundable
, since the airline has made every effort to ensure that your flight takes place, holding your seat in the aircraft cabin for you until the flight departs and will no longer be able to sell this seat to anyone .
Special situation with the return of partially used tickets
. Often a flight consists of several segments, for example, Sochi - St. Petersburg - Arkhangelsk.
If you fly part of the route and then decide to get a refund for the rest of the ticket, in some cases you will not be entitled to a refund.
, since the applicable transfer tariff may be cheaper than the tariff for the used sections. The same may apply to round-trip tickets, when the fare for such a flight is less than the fare for a one-way flight.
To better understand this point, let's explain it this way: for the flight Adler - St. Petersburg - Arkhangelsk, if you have booked the entire route with one ticket
, the cost of each leg of the flight will be cheaper than if you bought a separate ticket Adler - St. Petersburg and a separate ticket St. Petersburg - Arkhangelsk.
Typically, the fines are smaller the higher the fare level your ticket is issued at. If you are unsure whether your trip will take place, it may make sense to book a ticket at a slightly more expensive fare. The fare increment is sometimes not very large, 200-500 rubles, but when the air ticket is returned, the deductions will be significantly less.
Refund period for air tickets
The airline ticket refund procedure takes some time.
The cashier must first carry out the procedure for canceling seats in the reservation; this is done immediately upon receipt of your Notification.
Then you need to carefully study the conditions for applying the fare of your ticket, the airline’s general refund rules, in some cases it is necessary to submit special requests to the airline to clarify the circumstances of the forced refund or obtain information from the passenger check-in system at the airport (for example, if the ticket is marked in the booking system as used) .
Some airlines do not allow ticket refunds from 3 hours before departure until 48 hours after departure.
In addition, in order to return your money, certain documents must be completed.
For these reasons, our company's standard return processing time is one business day. In some situations, it is possible to do this faster, then the operators will contact you, informing you that the return has been processed and you can receive the amount of money due. If you require a response from the airline, your refund can only be made after a few days.
When returning funds to a bank card, the return procedure usually takes three days. If three days after returning the ticket the funds have not been transferred to you, contact our call center to clarify the status of the payment.
Features of FlyNow air ticket refunds
Most online airline ticket agencies charge additional fees for voluntary refunds. Typically, the additional fee for returns is about 1-1.5 thousand rubles. As a rule, if the ticket was purchased through cheap ticket search engines, the amount of the refund fee increases even more.
A passenger returning an air ticket purchased at an air ticket office or on the FlyNow website is charged fees established by the airline's rules; service fee paid upon purchase, as well as a fee for the return procedure (300 rubles per ticket).
