Today, the Internet provides a wide range of opportunities that can be used to search for any information. Rarely does anyone leave the network space without finding an answer to their queries. It happens that the site contains information prohibited by law. How do you file a complaint with Roskomnadzor in such cases? Let's consider this issue in the article.
When is it necessary to file a complaint about a website?
Complaints about websites have been processed since 2012 by the state service for supervision in the IT sector. It is necessary to file a complaint against a virtual resource only when content has been recorded on its pages that contradicts the moral principles and legislation of the Russian Federation.
If there is content on a web page that contradicts the legislation of the Russian Federation or generally accepted ideas about morality, you must immediately send a complaint to Roskomnadzor about this resource. This action is regulated by the law “On the procedure for considering appeals.”
The task of an ordinary global network user is to protect their own interests. However, you need to be aware of the following: sending a complaint is required only when the web resource really contradicts current Russian legislation. Those. On its pages there is the following information:
- suicide propaganda;
- distribution of drugs and intoxicants that somehow affect consciousness;
- content dedicated to terrorist topics;
- promotion of child pornography;
- sending spam messages;
- extortion by virtual resource administrators;
- violation of the Copyright Law;
- negative condemnation of any people or companies.
Roskomnadzor operates in accordance with the Decree of the Government of the Russian Federation “On the Federal Service for Supervision in the Field of Communications, Information Technologies and Mass Communications”. The privileges of the institution are also spelled out here. It is worth recalling that the law came into force on March 16, 2009.
Director of Roskomnadzor Zharov. A.A.
What content is illegal
There are various reasons why a content project can be blocked. If they break the law, there may be grounds for a complaint. Among the most common reasons for blocking are:
Copyright infringement
Forms of copyright infringement
If your article, image or any other content was published on a third-party site without your knowledge, then the administration of this resource has violated your copyright. In this case, the user has every right to demand the removal of the material, or insist that the real author be indicated on the site.
Cheating on the Internet
People can deceive on the Internet both intentionally and unintentionally. The Internet is full of false information, and whether it is harmful or not, it must be dealt with.
You can only complain about false facts if the service specializes in this particular area of knowledge and makes a profit from it (for example, if incorrect information about hooks was written on a resource about fishing, and this could lead to negative consequences in real life).
Fraud
The sites are often used to carry out various fraudulent schemes.
The Internet is convenient for criminals due to its anonymity. Fraudsters ask for money transfers under the guise of charity, create fake online stores and simply collect information from bank cards in order to hack them.
You can find out how to close a scam site by reading the next section. Read here how to protect yourself if fraudsters withdraw money from your card.
Prohibited Content
Sometimes the information posted on the site may not only violate the interests of a particular author.
For example, the legislation of the Russian Federation prohibits the posting and distribution of child pornography, information about how drugs are created and where they are sold, and information of an extremist nature.
Harmful information, slander in the media
Regulatory authorities have a special attitude towards sources of information that have the status of mass media.
If a site has the status of a mass media, its owner is responsible for monitoring incoming data.
If a citizen can write any nonsense on his page on the Internet, and he will not be held accountable for it, then the media undertake to publish only truthful, verified data that will not harm citizens.
In addition, you can complain about an online media outlet for slander or insults. If false information about you is posted on the site, out of ignorance or with the aim of destroying your reputation, you need to contact higher authorities.
Inappropriate content will be removed, and the site will be required to publish an article with an apology, where they will be required to admit that the information they previously provided was inaccurate.
What needs to be done before sending an application to Roskomnadzor?
Immediately before sending an appeal to the federal structure Roskomnadzor, the Internet user needs to try to independently resolve the current situation. For example, write a message to the company manager demanding that the recorded violations be immediately eliminated.
It is more productive to attach additional materials to the sent message in the form of photographs, video and audio recordings, receipts. If they are present, the complaint will be the most thorough.
Roskomnadzor: scope of activity
The Federal Service for Communications, IT and Mass Communications was created to control the protection of personal data, regulate the activities of Internet communications and mobile operators.
The state structure bases its work on Part 4 of the Civil Code of the Russian Federation, which discusses the main aspects of copyright. The activities of the service are regulated by Government Decree No. 228 of March 16, 2009. Roskomnadzor often acts as a tool for blocking sites that contain extremist or opposition information. The government agency controls the quality of services provided by mobile operators.
Where to send claims?
Any citizen of Russia has the right to send a complaint to the site to Roskomnadzor, send a document by fax, or make a call. What phone number can I call and send a fax? 8.
It is possible to send a complaint to a particular malicious site using other resources, for example by creating a direct appeal. One of such institutions that receives complaints is the Center for Safe Internet in the Russian Federation.
A complaint can be submitted in the following ways:
- Through the reception desk of Roskomnadzor. In this case, the complaint must be submitted in two copies, one of which must be marked as received.
- Via Russian Post by registered mail. In this case, the citizen will have the opportunity to track the location of sent correspondence.
Then, when the complaint is “global” and, in the opinion of the sender, should be delivered to specialists as quickly as possible, it is recommended to contact the FSB.
Comments: 26
Your comment (question) If you have questions about this article, you can tell us. Our team consists of only experienced experts and specialists with specialized education. We will try to help you in this topic:
Author of the article Irina Rusanova
Consultant, author Popovich Anna
Financial author Olga Pikhotskaya
- Marat
09/20/2021 at 00:32 I took out a loan from the MFO “MiGcredit” and successfully repaid it, which I was notified about electronically, but in the BKI the loan is listed as active. In response to my request to the MFO about the reasons why the data in the BKI was not updated, they asked me for a scan of my passport, an application for my permission to information on my data, an application to change my passport data, citing the fact that when applying for the loan, a mistake was made in the last name .How did they open and close the loan with an error + send information on the loan to the BKI? What can I do if I can’t take out a mortgage and I have an active loan from BKI?
Reply ↓ Anna Popovich
09.20.2021 at 16:32Dear Marat, if the microfinance organization does not make these changes within a reasonable time, you can contact the credit history bureau and apply for changes to your credit history. The application can be brought in person to the bureau office, or sent by mail. BKI will send a claim to the source, based on the results of its consideration, changes will be made to the credit history or a reasoned refusal will be provided. The bureau will inform you about the credit institution's response or lack thereof within 30 days.
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08/26/2021 at 21:49
Hello. I took money from cash-u microfinance organization for a month. I couldn't pay it off on time. There were calls from microfinance organizations more than 5 times a day. I told the employee that I would pay, but at the moment I can’t pay. But this bank employee creates a fake page in contact and sends messages to my children, acquaintances, relatives, and even friends of my children that I am a fraudster and wanted. Although I said that I would pay my debt. And this employee, even on the second day after our conversation, again creates another page in the contact and again sends out SMS newsletters to everyone he can. That I'm a scammer.
I paid my debt. But these mailings are now on social networks, and each person passes them on to others. Where can I file a complaint against this company?
Reply ↓
- Anna Popovich
08/26/2021 at 22:13
Dear Nika, you can complain about the actions of debt collectors to the FSSP.
Reply ↓
08/12/2021 at 16:50
They allegedly give MKK before payday at 0%, but in fact, as it turns out later, this is only for those who purchase a package of legal services from them. I once took out a loan from them, they sent 11,666 rubles, but they immediately wrote off 4,666 rubles - that’s for a package of legal services. On the same day, they repaid their loan immediately, wrote a refusal of legal services., 2 weeks later they sent an answer that they would return the money. 2 months have passed, still no money, empty spam promises are received in the mail, as if we are doing everything It’s possible to get the money back faster, etc. in the chat when you write to them, they can’t even answer what date the application is from and for what amount, phone number. Calls also say wait, we apologize, etc. I wrote to the reception office of the prosecutor's office. They continue to issue new loans every day, deceiving people, that is, they are illegally enriching themselves with my money,
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08/02/2021 at 23:03
Good evening, there is such a microfinance organization Guru Kesh, which brazenly misleads people, enticing the first loan at 0%, I needed an amount of 15 thousand rubles for 5 days, I was approved for 10, I was waiting for an agreement, as is the case in normal organizations, I it was written, enter the code and the contract will come, I entered it, no contract, nothing came to my personal email or personal account. But I received a message that the card had been replenished, I logged in, but the amount was 4200, instead of 10 thousand. I immediately tried to contact the company at the phone number provided, but in vain. I wrote to them by email, also silence. After 5 days, a representative of the company called me and told me to pay, I explained everything to him, it was said that we will now send the contract, and the payment is already 10 thousand plus interest, it is unclear where it came from. I ask you to send the contract, there were threats and insults. I went to the website for registering microfinance organizations in the Central Bank and there were such reviews, it’s just shocking. So what's now? Pay? For that) I hope for your answer. How to proceed? Natalya Nikolaevna
Reply ↓
- Anna Popovich
02.08.2021 at 23:38
Dear Natalya, we recommend that you write a complaint to the Central Bank regarding illegal actions (lack of agreement, misinformation on the amount). Next, you can contact the prosecutor's office regarding insults from a service representative.
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09.09.2021 at 20:45
Good afternoon, the same story, they approved 8000, no contract or anything, they sent 3800, I immediately wrote to them to take it back, now I owe 22000, they call and threaten me, they don’t answer calls, they’ve already called my relatives, I don’t want to pay, because we see that’s all I still have to stay.
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07/01/2021 at 00:04
06/20/2021 I took out a loan of RUR 12,000 Gurukesh. That is, they approved 12,000, transferred them to the card and immediately withdrew 5,690 as supposedly purchasing information. When they signed up, they didn’t warn that they would write off and give back half and pay 16,000. There are no details, just how much they gave and how much to pay. Now, starting from June 26, they write on WhatsApp and send audio with threats. Pay only by card. I blocked it and then there were many attempts on their part to write it off. I wrote to the Central Bank. While it’s quiet, I want to write to the prosecutor’s office. Tell me how
Reply ↓
- Anna Popovich
07/04/2021 at 21:44
Dear Oksana, the application to the prosecutor’s office does not have a clear form, describe the situation, focus on the incorrect behavior of the creditor and wait for a reasoned response after the inspection.
Reply ↓
09.10.2021 at 22:14
I also got into a loan, only not Gurukesh, but Belkash, these two names are the same loan. There was such a story, I took a loan from Belkashesh, they approved 12,000 thousand, 4,600 thousand rubles came to the card and the loan term was given 7 days, they sent me these 4,600, then out of curiosity I looked how much I owed and my eyes popped out of my head that on the same day I I owe 19,600 thousand rubles, this is what the interest should be for one day, if they gave me a loan term for 7 days, and now they are trying to write off without my knowledge 10 times with different amounts and call several times a day and send SMS. I read about this Gurukesh and Belkash that they are one company and they cheat people out of large sums of money, also their site has Bear Cash and another one, and then some of these names are blacklisted for fraudulent actions and deceiving people. Now I’m already 4 days overdue and I’m not going to pay yet, because the amount that was given to me and I will only pay the amount that was given to me and for 7 days of interest, but there is no amount that was calculated for me. Tell me how can I do it the right way so that later I don’t owe them anything?
Reply ↓
Anna Popovich
10.11.2021 at 17:01
Dear Alexey, we recommend re-issuing the card with new details.
Reply ↓
06/17/2021 at 14:52
Due to a sudden life-threatening attack of illness (the attack occurred on 06/05/2021), I was unable to renew (pay) the microloan extension in a timely manner (06/09/2021). For the same reason, I did not (could not answer) phone calls. My sister informed the microfinance organization that I was unable to be contacted due to a life-threatening illness. Only on June 12, 2021, I began to return to normal. However, on the 4th day of delay (06/13/2021) for the extension of the microloan, the IFC wrote off (without my order/acceptance to the operator) the funds from my account (debit card) at the bank. The IFC wrote off the funds from the card with which I had previously paid for the extension of the microloan on my own. As a result of my payments for the extension of microloans, the IFC became aware of some details of the specified card and, as the IFC explained to me, they set up an auto payment from my card in their favor. And the operating bank does not ask me for acceptance for such automatic debits (does not send an SMS with a confirmation code). I did not give the operator an acceptance for auto payment in favor of the IFC at his request. IFC believes that it does not violate the rights of the borrower when funds are written off from the borrower’s accounts, without his acceptance, issued, according to the law, to the operator, but not to the recipient of funds, in favor of the recipient. I became aware of the transaction the next day (07/14/2021) after the funds were written off, when I wanted to pay for some medical procedures. I immediately contacted the bank where I opened the specified account and wrote an email to the IFC. The bank, in response to my claim about the unlawful debiting of funds from my account without my order, said that it would give an answer only on 07/04/2021. MFC refers to my consent (when registering on the IFC website) to write off funds from my accounts in favor of IFC at their request. And, although the document called “Consent and Obligations of the Borrower” states that I am obliged (?) to issue an acceptance to the operator to write off funds from my accounts at the request of the IFC, no one asked for an acceptance from me and I did not issue it. IFC refuses to return funds illegally debited from my account. I intend to appeal to the Central Bank of the Russian Federation with a complaint against the IFC, which: - firstly, illegally imposes on the borrower the obligation to issue an acceptance to the operator to write off funds from his accounts. - secondly, without the borrower issuing an acceptance to the operator, having received some details of the card linked to the payer-borrower’s account at the time the borrower pays the funds, he connects (without the payer’s knowledge) autopayment from the borrower’s accounts in his favor. - thirdly, having been informed by the payer that funds were debited from the payer’s account illegally (without issuing an acceptance to the operator), not only does not return these funds, but also repeats the attempt to write off funds from the same account (15.06 .2021). True, this attempt was unsuccessful, because... On June 14, 2021, I blocked the card that was linked to the specified account. Do you think a complaint to the Central Bank of the Russian Federation about such actions by the IFC makes sense?
Reply ↓
- Anna Popovich
06/17/2021 at 16:48
Dear Tatyana, as a rule, when concluding a microcredit agreement, the lender is given the right to write off funds without acceptance. As for connecting autopayment, this fact violates the rights of the cardholder, but not on the part of the IFC, but on the part of the bank. You can contact the Central Bank of the Russian Federation with a complaint, and after receiving a response from the regulator, decide on the tactics for further action.
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Anonymous
06/25/2021 at 01:31
It is clear that the bank violated the law when it allowed IFC to debit money from my account without acceptance. However, I believe that IFC violated the law by including a condition in the contract that initially did not comply with current legislation. IFC includes in the terms of the agreement the unilateral debiting of funds from ANY CARDS of the borrower, which became known to IFC as a result of the transfer of borrowed funds to the borrower’s card and as a result of the borrower’s payment of regular payments from his cards in favor of IFC. MFC debits money from the borrower's accounts through its payment system, since when paying the next payment the borrower indicates a three-digit security code on the back of the card in a separate field. This code becomes known to the payment system, and MFC, through the payment system, using this code, writes off the money. The bank that issued the borrower's card does not even send the borrower a confirmation code (acceptance), which usually comes via SMS message if the borrower makes the payment independently. And the IFC justifies these illegal actions by the fact that when concluding the agreement, an agreement was signed to write off funds from any of the borrower’s cards. Will you argue that this complies with the law?
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06/12/2021 at 04:35
Good evening ! Please tell me, who should I contact if I haven’t taken out a loan? I asked for a credit history and saw such a surprise that it was already overdue, because I didn’t know about any loan received.
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- Olga Pikhotskaya
06/13/2021 at 12:48
Good afternoon. It is necessary to contact law enforcement agencies with a statement and the microfinance organization that issued the loan to a third party.
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05/03/2021 at 23:23
I took out a loan from the microfinance organization bear money contract and they didn’t send me how much I owe, I don’t know, they require payment every 10 days, I took out 20 tr, I already paid 70,000 and there is no end to the family’s harm with reprisals, I wrote a statement to the police, it doesn’t scare them, what should I do?
Reply ↓
- Anna Popovich
05/04/2021 at 21:05
Dear Tatyana, write a statement to the Central Bank of the Russian Federation. They will check the actions of the MFO.
Reply ↓
05/02/2021 at 00:57
Hello, this situation is complicated. I contacted the microfinance organization Terem for a loan. I filled out an application for 14,000. In fact, 5,500 arrived. I don’t have any contracts or anything. I log into my personal account; the debt is already 30,000 rubles. And to pay off the debt, I still need to pay 4,500. and then pay off the debt I can’t get through to you by phone or write to you, I don’t know what to do. I read reviews about their company, it’s still the same situation. They threaten me and promise to pour acid on me. etc. I can sue or write to the prosecutor’s office. Please tell me what to do .
Reply ↓
- Anna Popovich
05/03/2021 at 16:28
Dear Albert, you can complain about the actions of the microfinance organization to the SRO, the Central Bank, the prosecutor's office and the police. Detailed justification - where and how to file a complaint - is given in the article.
Reply ↓
03/24/2021 at 23:47
Good evening. Due to very sad circumstances, I was forced to contact a microfinance organization to get a loan. There is such an organization on the internet, MishkaManey. So I fell for their bait like a sucker. In order for the application to be considered out of turn and a large amount approved, I had to transfer 2600, which I did under hypnosis. Then I was approved for only 1100, which was transferred to the card and immediately, by canceling the purchase, they took it back. Pure fraud. Now on this page I have an open loan, which I must pay tomorrow in the amount of 1498. and there are all my passport and card details. I'm not going to pay, because I only spent my own money. How to punish scammers? and won’t it turn out that my non-payment will be attributed to the debt and it will increase exponentially and end up in the MSP? Not a single phone number listed on the site answers.
Reply ↓
- Anna Popovich
03/25/2021 at 01:55
Dear Tatyana, if you do not pay the debt, the amount will increase due to penalties. Further, the unpaid debt can be collected by the creditor both on the basis of a court order and as part of standard lawsuit proceedings, including with the involvement of the FSSP. You can send a complaint about the actions of the microfinance organization to the financial ombudsman or the Central Bank.
Reply ↓
03/17/2021 at 11:03
Hello! I took 30,000 rubles for a week of overdue debt, gave back 78,000 rubles. In my personal account there is neither an agreement nor the loan amount, only the debt is due to me for the overdue payment. . Robotmani. t. https://moikabinet.site/Please tell me where to go with a complaint so that they can check it. Was the money taken from me correctly? I paid the loan and interest on the overdue payment. For a week they called and wrote with threats and insults. Sincerely, Tatyana Kiselev.
Reply ↓
- Anna Popovich
03/17/2021 at 13:36
Dear Tatyana, if you have a complaint about the actions of an MFO, if a company violates your rights, we recommend that you file a complaint directly with the MFO, then through the hierarchy to the SRO and only then the Central Bank of the Russian Federation (preliminary consultation can be obtained by calling 8800 300-30-00).
Reply ↓
Tatyana
03/25/2021 at 01:11
Good evening. Why was my question deleted and I did not receive an answer?
Reply ↓
How to properly file a complaint against a malicious site?
How to complain about a particular resource? It is recommended to send the paper by registered mail . Thanks to this, the sender will receive a corresponding message about the delivery of the application to the desired addressee. More details below.
Information in the letter
How to write and submit an application? A complaint about a malicious resource can be made in any form for the user. However, it should reflect the following information:
- name of the institution that is the recipient of the letter;
- Full name of the applicant, his contacts;
- the actual text of the complaint, written in a publicly accessible style;
- references to laws that the website violates;
- the sender's suggestions for solving this problem;
- attachments (copies of the sender’s passport, etc.);
- signature with transcript and date of sending the complaint.
Roskomnadzor processes specific violations of laws specified in this legislation of the Russian Federation.
General terms
When preparing a document with Roskomnadzor, the compiler needs to focus on business style:
- avoid obscene expressions, as well as emotional and evaluative statements;
- the problem is presented in fact, i.e. no deviations from the topic - just the essence;
- there is no need for employees of a government agency to put pressure on feelings, as this may aggravate the situation;
- express your thoughts adequately, maintain human dignity.
It is strictly forbidden to make any mistakes in the submitted paper. The citizen works with legal documentation, which will later become an official document. Data about the citizen must be complete. This will allow Roskomnadzor operators to contact the sender.
The addresses of the territorial structures of the institution are presented in the “Contacts” category on the website www.rkn.gov.ru/contacts.
Contacts of the RKN on the official website of the organization
email : [email protected]
How to complain online?
To submit an application to a web resource online, you need to go to the Roskomnadzor website and go to the category “Public electronic reception of Roskomnadzor” (this is a kind of “Internet reception” of the RKN) - rkn.gov.ru/treatments/ask-question:
- go to the menu for civil appeals;
- select the subject of the message;
- fill in all the required fields (personal data, email);
- mark the territorial body of Roskomnadzor where the user is applying;
- describe the problem in the appropriate field.
If you file a complaint clearly according to the instructions attached on the website of the federal institution, the answer to the question will be received in approximately 1 month. In certain cases that require additional checks, the application processing time can be up to 60 days.
Response to Roskomnadzor's order
If the person being inspected does not agree with the order of Roskomnadzor, he has the right to write comments on it and submit it to the appropriate authority. However, it is not worth counting on the situation changing for the better.
If the order, in the opinion of the person, is illegal, then the best option would be to go to court with a complaint against such an order, i.e. appealing the order.
In the event that a person agrees with the identified violations, it will be necessary to comply with the order of Roskomnadzor within the prescribed period. If it is impossible to comply with the order within the prescribed period, it is necessary to apply for an extension of the deadline for fulfilling the order, as an option.
After the order has been fulfilled, a response should be sent to Roskomnadzor stating that the order has been fulfilled and indicating what the execution entails.
Is it possible to apply anonymously?
Roskomnadzor ignores letters from anonymous people. Therefore, each complaint must be signed by the sender. In other words, if the application does not contain information about the person who sent the document (or the “author” indicated his pseudonym instead of a signature), the institution’s employees do not consider this application.
When sending a written application, you must provide information about the applicant and the address where the response letter will be sent. At the end of the text, the sender must sign and provide a transcript.
Important! If there is no information about the sender, the application will be ignored.
Sending an application electronically is carried out using identification systems. For example, the State Services portal identifies the identity of the applicant, since when registering on this site, users undergo a verification procedure.
Inspection of Roskomnadzor following a complaint from a citizen or organization
Roskomnadzor inspections based on complaints are carried out unscheduled. A documentary inspection may be carried out, or an on-site inspection may be carried out.
The procedure for conducting inspections is similar to other inspections, i.e. the person being inspected is usually notified of the inspection. Roskomnadzor officials perform other necessary actions during on-site inspections, i.e. inform the manager about the goals of the inspection, tasks, inspection regulations, officials confirm their authority.
Based on the results of the inspection, a report is drawn up, a copy of which must be handed to the head of the person being inspected.
If during the inspection violations were identified, then an order is issued, which, together with the report, is handed to the offender.
Complaint against debt collectors
A citizen has the right to complain about employees of collection agencies if they provide his relatives, acquaintances, friends and other people with information:
- about the presence of debt to a credit institution;
- amount of debt;
- passport details;
- phone number.
To file a complaint against debt collectors, it is wise to provide some evidence in favor of the complainant.
A complaint against debt collectors is made in any form. The following information is indicated on the paper:
- Full name, place of residence, telephone number of the sender;
- name and address of the company violating the current legislation of Russia.
Basic legal norms for the operation of microfinance organizations
Until recently, the microfinance market really had little control, so MFO borrowers often faced incomprehensible actions of creditors, inflated debts, huge rates and other difficulties. Now all this is gone, since the Central Bank has thoroughly taken charge of microcreditors.
On his initiative, important norms were introduced at the legislative level that help protect the rights and interests of borrowers. Unfortunately, it is in this area that most often borrowers are citizens with a low level of financial literacy. For more detailed information about the laws relevant to MFO clients, see the material Laws on microloans.
Important standards that all MFIs must comply with:
- Only legal companies that have passed the inspection of the Central Bank of the Russian Federation and are included in its register are authorized to issue loans.
- The amount of interest, penalties and fines cannot exceed the initial loan amount by more than 1.5 times. That is, with a total amount of 5,000, they cannot demand more than 12,500 rubles from the borrower.
- Microfinance organizations cannot set a loan rate higher than 1% per day.
- MFOs are required to comply with the interest rate limits specified by the Central Bank of the Russian Federation. Exceeding these values is a violation of the law.
The size of the maximum allowable rate depends on the amount of the microloan and the period of its issuance. The Central Bank revises the value every quarter, but overall it changes little. For example, for the second quarter of 2021 the following figures are set:
If a microlender does not comply with the above important standards, it is necessary to protect its interests and file a complaint.
Procedure and result
The actions of the service that processes civil appeals from our state are regulated by the state law “On the procedure for considering appeals from citizens of the Russian Federation.” The complaint is usually processed within 1 month. It is worth recalling that if processing requires the implementation of secondary actions, the total processing time for the application may be 60 days .
After transferring the paper to Roskomnadzor, the sender has the right to find out the current status of his request on the website.
Status of the request on the Roskomnadzor website
To use the service, experts recommend recording the registration number of your application and the exact date it was sent.
Hosting company
If a citizen has enough knowledge to determine which hosting company supports the scam site, then he can try to get the resource closed by filing a claim with its customer support. This can be done through the feedback form, by email, or use any available contact to inform the provider about the illegal actions of his client to whom he provides his services (as a rule, such information can be obtained in the “About” section).
When drawing up a claim, it is important to succinctly describe what the violation of the law is (for credibility, you can even provide references to the norms of the current legislation of the Russian Federation) and provide relevant evidence (reviews of other victims, an extract from a card account about the transfer of funds, etc.).
Attention! Contacting a hosting company is relevant even if the user has encountered fraud on a foreign website, when the norms of Russian legislation cannot be applied.
Personal reception
Citizens' appeal through a personal meeting with the general director of the institution requires a pre-registered appointment for the meeting. To do this, you need to go to the page of the official website of Roskomnadzor “Pre-registration for an appointment” and fill out the form provided.
Pre-registration form for an appointment on the RKN website
Applications will be ignored if they contain false names, contain insults, or contain Latin or unreadable characters.
Internet fraud schemes
At the moment, the following schemes to deceive citizens are used in the virtual network:
- fake online store. In this case, the scammers take an advance payment for the product, but never send it to the buyer, and if they do send it, it is not the one indicated on the website (it may have a similar appearance, but differ in performance characteristics or be a cheaper Chinese analogue) ;
- phishing, when a website is created to capture payment card data. Having received the necessary information, attackers can use the owner’s money by gaining access to the card account;
- fictitious charity. On such an online resource for raising funds for those in need (seriously ill people, victims of natural disasters, etc.), photographs and documents of charitable organizations can be used, but to transfer funds, scammers indicate the details of their current account;
- sites containing content with malicious code that allows access to the user’s computer.
Court
The main goal pursued by citizens who are faced with online fraud is to recover lost funds, which is primarily relevant for situations with online stores, where fakes and counterfeits are sold under the guise of high-quality or original products. But the initiator of the lawsuit may not only be the applicant who has suffered certain financial losses. If he previously contacted the Prosecutor's Office, then after studying the facts provided, it can act as the prosecution in a criminal case. But even in this case, a citizen can file a claim for monetary compensation for his losses (including moral damage).
Fraudsters can only be sued if their identities have been established during the investigation. This is the main problem of such processes: not being able to establish who is carrying out illegal activities, the Prosecutor's Office cannot hold them accountable, and the victim is deprived of the opportunity to recover monetary compensation or moral damages.
