Jeans are torn - no problem! We'll return you back easily!

Many store customers are interested in how to return clothes to the store without a label. Tearing off labels is a common habit. A person comes home with a purchased product, immediately cuts off all the factory and store tags, and then re-measures or examines what he purchased. It will be difficult to return such items back later (there will be no identifying marks left).

The main advice in this case is that all labels should remain in place until the buyer is finally convinced that the item suits him. But what should those people do who did not follow this advice? Very rarely, employees of trade organizations violate the law and find themselves in the position of a client who has torn the tags off an item.

Conditions for returning goods without tags

Unfortunately, returning an item without a tag, but with a receipt, to the store is very problematic. The fact is that the norms of Art. 25 of the Federal Law “On the Protection of Consumer Rights” provide that the buyer has the right to exchange things that for one reason or another (style, appearance) did not suit him only if he has a sales receipt, seals, tags. The item must not be worn.
These conditions are spelled out in the law so that the seller has the opportunity to sell the goods. Many customers pay attention to the presence of tags (labels), because they want to buy a really new good thing. If the label is torn off or is missing at all, then a person will suspect that the item is worn.

You can tear off or cut off the label only after the person is convinced that the clothing (often this is what we are talking about) suits him. Please note that some exceptions are provided for in Article 18 of the above law:

• returns without tags are allowed;
• the main condition is the poor quality of what was purchased. Let's say a client purchased a sweater, came home, cut off the label and washed the item. It turned out that she immediately began to creep away. In this case, it is possible to return the goods without a tag, but with a receipt.

Read whether it is possible to return goods without packaging.

And here is information about the fine for speeding.

Follow the link to the article “What is the penalty for not having a thorn sign.”

Is it possible to return children's clothing?

Returning children's clothing is difficult. Many sellers mistakenly classify it as a non-returnable product, citing the closed list of Resolution No. 55.

In fact, only 3 groups belong to non-returnable items: bed linen, knitted underwear and hosiery.

For example, you cannot donate high-quality goods for newborns:

• envelopes;
• diapers;
• baby vests;
• sliders;
• socks;
• tights;
• caps.

An exception is if the seller misled the product about the place of production, materials used, care and washing rules.

But the store can no longer refuse to return children's overalls, dresses, trousers, blouses, shirts for preschool children and teenagers without explanation.

What products can be returned without tags?

According to the current legislation of the Russian Federation, there is no specific group of trade items that are returned to the seller without a tag. If this is a high-quality product, then the representative of the trade organization demands to present all the attributes that were on the jeans (another item) at the time of sale.

However, there is an exception - it is possible to return the goods without a store tag if the item had a branded label from the manufacturer. It must remain intact and intact when the item is received back to the store.

Is it possible to receive money or can you only rely on exchange

The provisions of Article 18 provide customers in stores where they provide a cash receipt with the following legal rights to return goods of inadequate quality:

• the ability to replace purchased low-quality goods with a product from the same manufacturer;
• replacement with an identical copy from another manufacturer (for example, instead of Adidas sneakers, it is possible to exchange for Nike sneakers);
• reduction in the purchase price (in practice, a certain compensation is obtained);
• immediate elimination of product defects;
• demand the seller to return the money spent.

The norms of clause 2 of Article 25 of the above Federal Law provide for the possibility of receiving money back in the following cases:

• absence of a similar product in the store at the time of registration of the return;
• purchasing products on credit (the person hands over what was purchased and must return the loan funds to the bank).

If there is a similar product on sale, it is much more difficult to expect to get the money spent back. In this case, most likely, the client will have to go to court.

If a defect is detected

The procedure and conditions for returning clothing of inadequate quality are determined by Article 18 of the PZPP.

You can return such goods , indicating any requirement in your claim:

• give a discount;
• return money;
• compensate for damage caused by the sale of a defective product;
• exchange the product for a similar model with an additional payment or compensation for the difference in price.

If an organization doubts the presence of a manufacturing defect, an independent examination will help determine the cause of the defect. The costs of obtaining a conclusion are always paid by the store.

An exception is if the expert proves that the defect in the product appeared after the sale due to the fault of the buyer. In this case, the organization will withhold the cost of the examination , recalculating the amount to be paid.

What will you need to return?

To return a product, the buyer must provide proof of the fact that the item was purchased in the store where he came to return the product, which was of low quality and did not suit the person due to some characteristics. The legislation establishes the following requirements for such returns:

• compliance with deadlines (14 days from the date of purchase). Of course, the provisions of Article 19 of the said Federal Law provide for the right to file claims regarding the quality of the goods throughout the entire warranty period, and if it is not established - 2 years from the date of purchase of the goods, but these conditions apply exclusively to the exchange of goods of inadequate quality. If we are talking about returning goods of proper quality, then only the 14-day rule applies;
• There must be a receipt, because without it none of the sellers will be able to replace the goods. When exchanging, the old check is confiscated and a new one or a document is issued that confirms the payment of money;
• passport of the person who is handing over.

When and how will the money be issued?

The time it takes to resolve a claim depends on the desired outcome. In most cases, you can exchange one dress for another on the same day.

If you were unable to choose a suitable model from the available assortment or decided not to purchase, you will have to wait 10 days. During this time, the organization must make a decision and pay the cost of the product.

If a dispute arises due to quality and an expert opinion is required on the cause of the defect, the period can be extended to 20 days

Depending on the payment method, money is paid out in two ways: in cash and by transfer to a bank card . Unfortunately, you cannot choose a convenient option.

An exception is if the credit card was lost, expired, or is being reissued. In this case, you can change the payment method. To do this, do not forget to indicate the reason in the application.

Where to complain if buyer's rights are violated

To protect consumer rights, a buyer who is denied the exchange of goods in a legal way and within a legal period may complain to:

• territorial division of Rospotrebnadzor. The complaint must be made in writing so that the consumer has documentary evidence that the complaint was filed. The consumer supervision authority will conduct an investigation and make a decision on the legality of the refusal;
• court. Nobody has canceled the right to appeal any illegal actions against a citizen’s property in court, so a person can draw up a statement of claim and submit it to court.

Please note that during a dispute in a store, it is advisable to receive a reasoned written refusal to accept the goods for exchange, which can then be presented to Rospotrebnadzor or the court.

How to issue a refusal

The procedure and conditions for returning high-quality and defective clothing to the store differ only in the timing of the application.

The following step-by-step instructions will help you refuse the purchase and withdraw your money in both cases:

1. Collect documents: cash receipts, sales receipts, payment receipt, money debited from a bank card, copy of your passport (pages with photo and registration address). You can return items without a receipt, provided you can prove the purchase in a specific department. If documents were lost, find two witnesses.
2. Check the items: the fabric is intact, there are no signs of use, all factory tags are in place. You can hand over the goods without packaging, but if it is available, the store will be more willing to meet you halfway and fulfill the requirements.
3. Write a complaint. If the seller does not have standard forms, make a free-form application. In the text, be sure to indicate your passport and contact information, date, amount of purchase, name of the item, reason for contacting and requirements. The application is drawn up in two copies.
4. Submit your complaint to the store. Please attach a prepared package of documents and the item you want to return to your claim.
5. Pick up the second copy. Check that the seller has dated receipt and signed the claim.

Keep the original receipts for yourself; they will be useful for filing a complaint with Rospotrebnadzor if the store refuses to comply with demands for payment of money or exchange of items.

Download a sample application for returning clothes to a store

Can I return jeans if they don't fit?

The seller found this date in her notebook, recognized the jeans, but said that she could not return the money because the deadline for returning the goods had passed. Dear lawyers, please tell me what happens: if we are overdue for the return by one day, then we cannot return the defective item?!

If yes, and you are denied, demand it in documented written form in order to submit it to higher authorities. Then you can write a complaint to Rospotrebnadzor, having in hand confirmation of the unlawful actions of the clothing seller.

It is to exchange, and not return the money. In practice, if an item does not meet some criteria, buyers immediately ask to terminate the contract and return the money. Unscrupulous sellers often take advantage of this; they have developed the following scheme: they agree with the buyer on everything and ask him to write a statement that the item did not fit and the buyer asks to terminate the contract and return the money paid. If you decide to buy jeans from a store, wear them for two or three days during an event, and then return them, don’t even try. The seller will very quickly determine that you have stretched them, washed them, ironed them, or tried to hide the fact that they were worn. Have you checked everything? Pack the goods and go to the store if you are convinced of the possibility of such a return. You will be asked to write an application for return and exchange.

If items were purchased in an online store

Customers of online stores find themselves in an advantageous position. According to the Distance Selling Rules, you can refuse to buy a new dress, trousers, or coat:

• until the order is received;
• within a week after delivery of the goods;
• within three months, unless a reminder about the rules and conditions of refusal or exchange was included in the package.

Products with defects can be returned before the end of the warranty period if the defect was not caused by the buyer.

Shipping costs for returned items are paid by the buyer.

When filling out a return application, keep in mind that the online store has the right to withhold delivery costs.

Otherwise, the procedure is almost the same. To register a refusal and receive money:

1. Fill out an application , indicating your data, bank details for the transfer and attaching copies of payment documents.
2. Scan the claim and send it to the online store’s email.
3. Please confirm your return address with customer service.
4. Send the parcel by Russian Post or courier service.
5. After 5-9 days, find out about the decision made .
6. Check the transfer of money to your current account.

The time it takes for the transfer to arrive depends on the speed of payment processing by the bank that issued the card. Most often, funds are credited within 2-3 days; in some cases, the waiting period can last up to 20-30 days.

I bought jeans the next day, they were too big and they were hemmed in the studio

Now you need to decide on the following. ‍♀ Take the test on the website and immediately find out whether you can return this product or not!

In this article we will look at how to return clothes, shoes or accessories to a store, whether it is possible to return or exchange jeans when purchasing in a store or online. You will learn how to return clothes within 14 days, get a refund for them, or exchange them for another product. For each situation, we attach a claim for return or exchange, which you can download.

Important The reason for such a return of jeans may be a personal antipathy to their color, style, model, size, etc.

Although, if the repair lasts more than 45 days, or the fault turns out to be unrepairable or recurring, then you have the opportunity to demand a replacement or refund.

When the law is on the seller's side

Current legislation provides for several cases when the store administration has the right to refuse to accept items and pay money:

• if the clothing belongs to the group of non-returnable goods;
• when trying to return a quality item 15 or more days after purchase;
• if the presentation is lost: there are no tags, labels, stains or pills have appeared on the material, the product has been washed;
• the claim for a defective product was received after the end of the warranty period;
• The defect was caused by the buyer.

Jeans warranty: how to return it to the store

Jeans are a popular, sought-after type of clothing that can be found in almost every person’s wardrobe. Some have several pairs in their collection, preferring these trousers to other models. Jeans are comfortable, practical, and always look fashionable.

The cost of such an item may vary, depending on the manufacturer’s brand and place of sale. The quality also varies. It is not uncommon for such a product, after purchase, to be disappointing with the quality of the material or tailoring.

If the quality characteristics are excellent, you may find that the trousers fit too tightly on the figure or, conversely, require alteration. After a day or two, you may simply not like your purchase due to its design, style, or shade of material. What to do - put the item on the far shelf of the closet and forget about the unsuccessful purchase?

Another practical solution would be to return the jeans to the store, return them, or exchange them for another pair, with a more attractive design and better quality. But how to return jeans to the store, will the seller agree to accept the pants or will he simply advise you to reconsider the purchase next time?

Unfortunately, the general level of training of citizens still leaves much to be desired; even the most important document for buyers - the “ Law on the Protection of Consumer Rights ” - is something that many have only a vague understanding of. But it allows you to protect the interests and rights of buyers in many cases.

Law

Trade rules, the Law on the Protection of Consumer Rights, and articles of the Civil Code provide real opportunities to return a purchase to the seller due to its poor quality.

You can also return the product in a situation where it simply does not fit in size, color, configuration, or technical specifications.

According to the law, it is also possible to return jeans to the retail establishment. But you must comply with the requirements and conditions established by law. Within two weeks (14 days) you can return jeans of proper quality.

They may simply not fit in size (which is not always discovered during one try-on) or in color. The need for such a purchase might no longer be necessary, or the costs of the purchase at the moment turned out to be unnecessary. Jeans are not included in the list of goods that cannot be exchanged or returned.

You just need to return the uniform after trying on the jeans and attach a payment document confirming payment for the item at this retail establishment. If the conditions are met, there is every chance to return the pants or exchange them for another pair.

ATTENTION! The seller is also obliged to accept jeans that are of poor workmanship or defects.

Poor quality

If a customer just bought jeans and they are torn, it is most likely due to poor fabric or poor tailoring. In the event of such a defect in the product, the seller is obliged to accept the product back and return the money paid to the buyer. By selling goods of terrible quality, he is already violating the legal norms for conducting trading activities.

You can also return jeans due to another type of defect:

• The fabric of the jeans has holes that were not intended by the design.
• The pants have a bad, non-functional zipper.
• There are stains and snags on the fabric.
• The seams are of poor quality, they are poorly stitched.
• The fabric of the trousers is colored unevenly.

Such defects spoil the appearance of the product and also make it impossible to wear clothes . The buyer, when transferring his money for a product, has the right to count on its quality consumer characteristics. This right is fully ensured by the “Law on the Protection of Consumer Rights”.

Jeans with defects or defects can be returned not only within two weeks, but also for a longer period. If the manufacturer provides a warranty for this clothing, the buyer has the opportunity to return low-quality trousers throughout the entire warranty period. The time frame for returns can be set by the seller or retail establishment.

ATTENTION! In the absence of a warranty from the seller and manufacturer, the buyer can return defective jeans to the store within two years.

But the defect really must be the fault of the manufacturer or store.

Quality jeans

In this case, one should be guided by Article 25 of the Law on the Protection of Consumer Rights. Under the terms of this article, the buyer has the right to bring purchased jeans back to the store within only two weeks - if they do not have any defects.

Why do you want to return something that at first seemed so attractive and necessary? Purchases are often made spontaneously; a fashionable model or a discounted price can tempt you. In addition, in a store fitting room it is not always possible to carefully evaluate a new item.

And the law allows you, after some time, to take back pants that still don’t fit, or that you don’t like because of the fit on your figure. It is possible to return jeans, but you must comply with the following return conditions:

1. Jeans must be in their original presentation . All tags, tags, and labels must remain in place. A cut off label is a real basis for refusing to accept the product back into the store; the seller will indicate a change in presentation.
2. The product must not show signs of wear . This requirement should be taken very carefully. Even re-trying can stretch the fabric a little, so you should be very careful with clothes that may be sent back to the store. It will not be possible to restore the original appearance by washing or ironing - such actions will only worsen the situation.
3. You should have a payment document (check, receipt) on hand to pay for the purchase . If such a document is accidentally lost, you can bring a person who will attest in writing to the fact of purchase.

Are all conditions met? In this case, you need to carefully pack your pants in their packaging, take your receipt, a pen for writing an application, and go to a retail establishment. It is important not to miss the deadline - the end of the second week after purchase.

The store prepares a return claim. This document has a standard layout, which can be found on legal and trade websites. What should be included in the claim?

• At the beginning there is information about the trading establishment and its management.
• Then - information about the applicant.
• You need to write down when the jeans were purchased.
• The reason for the return is indicated.
• You need to make a link to the articles of the “Law on the Protection of Consumer Rights” and the Civil Code of the Russian Federation, which allow you to return a good quality item to the store.
• The buyer can make a claim and accept the pants and exchange them for another model.

You should be prepared for the seller to carefully inspect the clothing before deciding to accept or exchange it. After all, these jeans need to be sold to another buyer, and who will take the goods with signs of wear?

Return Process

The buyer will have more time than two weeks to return a defective item. It may be based on the warranty period established by the manufacturer or seller. If such a warranty period is not officially established, a period of 24 months is automatically used.

IMPORTANT! Poor quality pants can be returned without labels or tags.

But even in this case, several important conditions must be met:

1. An item should only be defective due to the fault of the manufacturer or seller. If the consumer himself breaks the zipper or cuts good fabric, an examination will establish this, and the store will refuse to return it.
2. The buyer must have a receipt for payment or a witness who will confirm the purchase.

To return, you need to contact the store, taking with you the jeans and a receipt for payment. It will be necessary to draw up a claim, which indicates which solution suits the buyer - a return of his money, an exchange for trousers of a different brand, for the same model. But no defects.

Also, the seller can simply offer a discount on such a product without accepting it back into the assortment.

Using this principle, you can also return jeans that have already been worn. After all, only while wearing it can you understand that the zipper does not work, and the fabric breaks at the slightest tension, the seams are fragile, and the trouser leg is constantly twisted.

The seller may insist on conducting an examination, which is worth agreeing to. After a series of studies, the expert will determine whether the manufacturing material, fittings, and sewing technology really do not meet the necessary requirements.

If the manufacturer is to blame for the defect, the retail establishment will return the money or exchange the clothes for quality ones.

Timeframe for consideration of a claim

According to the law, he is given from 10 days to a month for this, depending on whether an examination is carried out and whether another model needs to be delivered to the retail establishment for exchange. When a decision is made to simply give the buyer the money, it is transferred to the account within 3 days . The examination extends the time for the return procedure, you need to take this into account.

As you can see, you shouldn’t throw away or put on a distant shelf something you don’t like or has a defect. If several conditions are met, it can be returned to the store and exchanged for another .

What to do in case of refusal

Such an action by a retail establishment violates the law (provided that the buyer has complied with all return requirements). In this case, you need to write a complaint to regulatory authorities, for example, to Rospotrebnadzor.

The last option is to file an application with the court.

Source: https://zakon.wiki/zashhita-prav-potrebitelej/kak-vernut-dzhinsy-v-magazin.html

Is it possible to get a refund for defective jeans if they were shortened at the studio?

Refund period The return period for jeans of inadequate quality, for which the warranty period has not expired, is 10 days from the date of presentation of the claim / art.

The goods handed over to the buyer after completion of the transaction are defined as the subject of the contract, which relates to civil and consumer legislation and its reference norms.

Thank you :flower: my husband is determined to return the jeans, so he will do this today)) But the administrator works at a very inconvenient time from 11 to 18 - we will look for a way out, although we can insist on raising the checks. They should keep a copy of the roll. I paid so much for net, but the money didn’t come. I threw away the check. I went and demanded to look for my copy of the check.

In addition, some jeans flaunt such a price tag and quality that they can easily be called a “fashionable” item.

Request a free consultation using this link, or through the form at the bottom right of the site, or call the numbers listed on the right.

Return of jeans. return the jeans.

In the application, the buyer may put forward one of the following requirements:

• Exchange jeans for the same ones, but of a suitable size, color, style or shape;
• Exchange jeans for jeans of another brand and recalculate their cost;
• Return the jeans to the store and get money for them;

The jeans were torn, I bought them 25 days ago, they were torn simply because I sat on a stool, I kept the receipt, is there any point in taking them to the store and demanding a refund?

Is it possible to return jeans to a store under the Law? According to Article 25 of the Law on the Protection of Consumer Rights, the buyer has the right to return jeans to the store within two weeks from the date of purchase (not counting the day of purchase) if he simply doesn’t like them and doesn’t suit the shape, style, size or color.

Information and finding it is not possible; the buyer can provide a witness in the store (for example, a friend who was present when purchasing jeans) who will confirm the fact of purchase.