Despite the fact that computer technology has become an integral part of the life of every Russian citizen, many people still prefer to draw up letters manually. Such correspondence is placed in envelopes and delivered to the recipients in a traditional and well-known way. If people want to return their letters sent via Russian Post, they will have to incur costs for return shipping.
How can the addressee return a registered letter back to the sender?
If a person needs to recall a registered letter, he must personally contact the Russian Post office where it was sent. In the event that it is not possible to come to this particular office, you can visit the nearest branch.
A citizen must have the following documents with him:
- sender's passport;
- a check confirming the fact of payment for registered mail;
- a receipt indicating that the correspondence was actually sent.
Important! On the spot, you will have to write a statement in which the citizen needs to voice a request to return the dispatch.
For shipments within Russia
If the parcel was sent from one locality in Russia to another locality in Russia, compensation is equal to the declared value and the amount of the tariff fee (except for the tariff fee for the declared value).
It’s good that when an inventory has been drawn up for the parcel, then it will be easy to determine exactly how much should be paid (for that part of the investment that was damaged). And if there is no inventory, then the payment will be calculated in proportion to the ratio of the weight of the missing (damaged) part to the total weight of the parcel.
Will I have to pay for return shipping?
When planning to recall a dispatch/parcel, a citizen must understand that all costs associated with delivering correspondence back will fall on his budget. The amount of costs in this case will be determined by the postal employee individually for each client. This is due to the fact that in the calculation process they will use the tariffs in force at that time, and also take into account related factors. As a rule, the amount of return of a registered letter/parcel is equal to the cost of sending. But in some cases it may actually be less.
Algorithm of the recipient's actions to return the parcel
The recipient may refuse the parcel before receipt or after opening.
It is important to take into account some nuances here. If the consumer does not intend to receive the order, then he can either notify the customer in writing by writing the appropriate statement, or simply not show up for the parcel. In the latter case, the seller has the right to go to court for reimbursement of the money spent on shipping.
But in most cases, sales representatives do not take the case to court. They use other coercive measures. For example, blocking your personal account on the website until the debt is repaid.
To return unwanted mail to the sender, you must complete the following procedure:
- Notify the contractor of your intention to return the goods, and you will need to indicate the reason.
- Make a corresponding statement.
- Find out the address of the return collection point (it will not necessarily coincide with the departure point).
- Calculate the preliminary cost of sending a parcel. This service is available in most cases on the sender’s website. The second option is an online calculator, available on the official website of the Russian Post.
- Forward the parcel to the sender.
How can a sender recall a sent letter or parcel?
To cancel the sending of a letter/parcel, Russian citizens must act correctly.
First of all, you should understand that correspondence delivered to the recipient's post office will be stored there for five working days. If during this time the addressee does not pick up the dispatch/parcel, it will automatically be sent to the sender, and at his own expense. READ Receiving a registered letter at the post office, how to receive it in another city
In the event that the addressee is unable to contact the post office within 5 days, he can ask the sender to extend the storage period. In such a situation, the citizen must submit a written application, thanks to which the correspondence will wait for the addressee not five, but ten days.
The parcel/dispatch may be returned to the sender in the following cases:
- The recipient did not come to pick up the parcel. He may refuse to receive it, or he may not be at his place of residence at that moment.
- The Russian Post received an application for a return from a citizen-sender.
- The specified address cannot be read, so the postal employees returned the parcel/dispatch.
If the sent correspondence is at the sorting station at the time of submitting the application, then it can be immediately returned by registered mail within 3-4 days. In the case when the shipment is still on the way, the citizen will have to wait for its arrival at the specified address. After this, the correspondence will be sent back. If the parcel/dispatch has already been received by the addressee, then the return shipping will be paid at his expense, or the financial costs will be borne by the sender. This point must be negotiated between the parties.
How much will it cost
Return or forwarding of RPO is an additional postal service. It is carried out at the expense of the sender, even if the shipment is returned as unclaimed.
Separate tariffs are set for each region. The sender will be required to pay a fee to the OPS for receiving and processing an application for return or issuing unclaimed correspondence if it was returned automatically, for return shipping or forwarding of the RPO, as well as for storing the returned item. The cost of the service package is calculated according to the tariffs in force on the day the parcel leaves for the return or changed address.
Procedure for recalling a shipment
The procedure for processing a recall of a postal item involves a certain sequence of actions:
- If the sender wishes to return the parcel/dispatch due to incomplete or erroneous packaging, he should contact his post office and write a statement. The document will have to indicate the following data: full name, type, name and date of dispatch, reason for return.
- When submitting an application, you must present an identification document. It is worth noting that the full name in the passport or ID must match the data of the sender of the dispatch or parcel. If a citizen cannot personally come to the post office, he must issue a notarized power of attorney to his representative. When contacting the Russian Post office, the authorized representative must present a passport for identification.
- The citizen must also confirm the fact of sending the dispatch/parcel by presenting a receipt (cheque) to the postal employee. Using the number, the employee will be able to quickly find the desired shipment in the registration log and find out at what stage its delivery is at.
READ Sending a letter abroad by Russian Post: instructions, tariffs, restrictions
The application form can be obtained from the post office, and it is also available for downloading on the Internet. The form must be filled out by hand or by printing. Experts recommend submitting an application in two copies: one for the post office, and the second for yourself (it must be stamped with receipt).
Commercial delivery services
The difficulties described above relate to the question of whether the seller can recall a parcel from Russian Post. Fortunately, this is not the only delivery service today.
We asked if it was possible to recall the SDEK parcel, and received an explanation.
To cancel SDEK delivery:
- Contact the chat on the website.
- State the shipment number, full name and phone number of the sender.
- Ask to indicate the status of the return.
Further details are agreed individually with the sender.
About the author of the article
Sofia Maletskaya Analyst, translator, entrepreneur. A mother of three children, in her free time from her family she writes articles for specialized websites.
Application (application, request) for a refund on Aliexpress
Is it possible to restore?
Over 5 years of work, we sent about 5 thousand orders through Russian Post, while only two (!) orders were irretrievably lost, which we restored to customers at our own expense.
All the rest reached their recipients safely. Surely many will not believe such wonderful statistics, but I’m telling you what it is.
This is not even from the words of friends - this is my own experience. Of course, there were many difficulties and minor problems, but they all turned out to be solvable.
Let's start with something simple. The guys from dadata.ru wrote a good post on Habré - “Russian Post for Dummies.”
I decided to follow suit. I pulled out a draft of this article from the storage rooms, shook off the dust, finished writing it and bring it to your attention.
How to find a package that is lost All deadlines have expired, the package has not arrived, the client is worried.
Question about returning goods to the store by heirs
Right of refusal: how to return or exchange goods in a store
- within three months - if such information was not provided in writing. It is worth considering that in this way the purchase can only be returned and not exchanged. The application must be accompanied by a receipt, a screenshot from your personal account or an email about the payment made. The seller is obliged to return the money within 10 days from the date of the buyer’s request. But you will have to pay for the courier services from your wallet.
If the seller refuses to exchange a quality product within 14 days after purchase or return money for defective items, you need to call the administrator of the outlet. If we also couldn’t come to an agreement with him, we feel free to demand a complaint book, which should be in any store. It should clearly and without unnecessary emotion state the essence of the problem, indicate the dates of purchase and contact with the store, list the names of the employees involved in the incident, and also present demands to the store management. Below you need to leave your contact information, date and signature. If the buyer returns a product of inadequate quality purchased on credit, then the seller, in accordance with the Law “On the Protection of Consumer Rights,” is obliged to return the amount paid for the product in the amount of the loan repaid on the day of repayment, reimburse the interest paid and other payments under the agreement, as well as reimburse the fee for providing the loan .
The bank must also be notified of the loan repayment. However, if the defective product is technically complex and does not have significant flaws, then the buyer will be able to replace it or return the money only within 15 days from the date of purchase. For example, when the buttons on a new laptop stick two weeks after delivery, and the car leaks oil a month later, the buyer has the right to demand from the seller only a discount, free repairs, or compensation for the costs of self-repairs. The seller also has the right to redirect the application to the manufacturers.
However, you can file claims within two years if there is evidence that the breakdown is not related to improper use of the product. At the time of return, the purchase must retain its appearance, packaging, labels and tags. The buyer's request for an exchange or return of goods must be satisfied if the goods have not been used. In addition, there is a list of things that, in the absence of a manufacturing defect, cannot be exchanged.
For example, you cannot buy a car and return it a few days later just because of narrow seats or dirty color. But you can refuse rims or bumpers that are not suitable for your car model. Another copy of the complaint is submitted to the Rospotrebnadzor office and the Department of Trade and Services.
After considering the complaint, the supervisory authorities must give a written response, which includes an explanation of the situation, or organize an inspection of the enterprise and report on its results. However, Rospotrebnadzor cannot recover money in favor of the buyer, so it can only be returned through the court.
What violations will form the basis for preparing a claim against Russian Post?
The liability of the postal operator is provided for by law, as is its size and limits. When does it come?
Loss, any damage or damage, shortage is the basis for recovery of damages caused. As well as violation of the deadlines for sending postal items, their non-delivery in general.
The damage caused can be recovered, i.e. liability occurs in all cases, unless the Russian Post proves (they prove) the effect of force majeure circumstances (flood, emergency) or the properties of the mailing attachments. If the response to the claim is received with reference to such circumstances, write a complaint to the Russian Post for a thorough investigation. Or start filing a statement of claim - the court will be obliged to consider not only the arguments of the parties in the court hearing, but also the evidence in the civil case in support of this position.
Will I be able to get my money back?
Regardless of how the product was purchased, the seller is required to reimburse the purchase price upon return.
That is, it does not matter whether the product was purchased in a store or online, the consumer has the right to return the parcel back to the sender and receive the money already paid. In this case, the transfer fee is reimbursed by the seller, but the buyer will have to pay for the shipping.
Important! Some online stores provide users with the opportunity to issue a prepaid return label. This service is paid, but if necessary, the seller undertakes to cover all costs for return shipping.
Perhaps there is simply no information in the system
It happens that information simply disappears from the system. The shipment is not tracked in whole or in part, there is no information, no notification is received. In this case, you must first check the availability of the parcel at the post office.
Take your passport and shipment tracking number. Perhaps what you sent has been waiting for you for a long time, there is simply no information about it in the system. The operator will check. If the parcel is lying, he will hand over a notice to fill out on the spot and issue it as required.
Parcels are stored for 30 days, please take these deadlines into account. Small packages - 6 months. They are then sent back to the sender.
Return of registered letters
Experienced users even check everything carefully first; some even, for example, wash new clothes and see how well the fabric is dyed, and only after that they go to the site and confirm everything. If you do otherwise, it will be much more difficult to open a dispute, and if you do not have time before the end of the buyer protection period, it will no longer be possible to do this at all. Even before opening a dispute, you need to prepare evidence that you are right. As you remember, Aliexpress does not always clearly side with the buyer, and the seller is not at all eager to part with money. Therefore, many of them begin to accuse you of the fact that it is your fault and that the product was perfect before shipment. That is why you need to prepare photos and videos where the defect will be clearly visible.
