Legislation in the housing and communal services sector allows apartment owners in an apartment building to choose the form of management.
Most often, apartment buildings are serviced by Management Companies. The procedure for approving cooperation is simple - apartment owners at a general meeting choose a form of management and sign an agreement with the management company.
It approves services and service tariffs, responsibilities and rights of both parties to cooperation. Consumers of utility services and apartment residents must pay for them on time, taking into account the approved tariffs. And the Management Company is obliged to provide all services at a high professional level, taking into account the norms of housing legislation.
If the Management Company fails to act, its clients have the right to file a claim and demand improved quality of services. Where to complain about the management company in Moscow in order to achieve an effective result. The work of housing offices, management companies, and housing cooperatives is controlled by the relevant authorities, so consumers always have somewhere to file a complaint.
Causes
Any claim against utility services must first be submitted to their management, and only if there is no result can a complaint be made to the regulatory authorities. On what basis can complaints be made?
- The basis for the claim is the inaction of the company servicing the house, its failure to fulfill its obligations.
- Violation of consumer rights when performing utility services. The management company can carry out maintenance work on the house in such a way that it leads to damage to the health of the residents of the house.
If there are such reasons to write a complaint, you need to forward the complaint to the management of the Management Company. The complaint can be drawn up in any form, but it must contain a lot of important information.
What can you find out over the phone?
By calling the housing and communal services hotline you can:
- order cleaning at the entrance;
- make an appointment to replace light bulbs in the elevator and entrance;
- order cleaning of the local area from snow and debris;
- leave a complaint about the quality of cleaning at the entrance and around the house;
- learn how to change water, gas and electricity meters;
- Find out how to change the management company.
Where to file a complaint
If the work of the management company’s employees (janitors, plumbers, electricians) is poor, you must first submit an application to the management of the institution. If it does not want to lose customers and be punished for violating the contract, violating the rights of consumers of utility services, it will take sufficient measures to eliminate shortcomings.
ATTENTION! A letter to management is the first step when the quality of work of a service company is poor.
If management works the same way as its employees - irresponsibly and unprofessionally - it is worth seeking protection from a higher organization above the Management Company. There is a special portal “Our City Moscow” in the capital. The site allows you to solve online many important issues related to the work of institutions in the housing and communal services sector.
You can really count on the effectiveness of a complaint through this portal, since the city authorities take control over the work of the Management Company. Usually, effective measures are taken to solve the problem in the shortest possible time. The management company, which already risks a fine or even deprivation of its operating license, finds funds for both repairs and landscaping.
An appeal to this Moscow portal must have good reasons. Complaints that are directly related to the performance of public services are considered. The scope of activity of the Management Company includes certain house maintenance work, and it is against them that claims can be made:
- You can write a complaint about poor quality heating and water supply services (hot and cold).
- Regarding the elevator malfunction.
- About the repair of stairs and ramps.
- You can complain about a clogged garbage chute, a leaking roof, or broken mailboxes.
- Also in the area of activity of the management company is the condition of windows on landings and doors to the entrance.
- The basis for the complaint will be the appearance of rats, cockroaches, mice in the house, and the unsatisfactory condition of the common areas of the apartment building residents.
If there are such problems in the work of the Management Company, you can contact the portal and leave a complaint. There are other ways to hold the management of the management company accountable and punish it for inaction.
ATTENTION! Residents of apartment buildings are consumers of utility services; they can always take advantage of the provisions of the law “On the Protection of Consumer Rights”.
Where to file a complaint about housing and communal services?
A complaint is the general name for your appeal to a supervisory authority. However, it may have a different name: a statement, a petition, or have no name at all, which is most often the case.
Articles on this topic usually list situations in which you allegedly have the right to file a complaint or cases in which it is appropriate to do so. There are too many situations to count, since the condition of our houses and surrounding areas is such that we need to use any reason to prepare an application to various services.
In general, you have the right to file a statement or complaint with the relevant services regarding any “municipal” issue. In the grand scheme of things, you don't need a grandiose reason for this. Government agencies are prohibited from persecuting citizens for their appeals. For example, the instructions on the procedure for considering applications and receiving citizens in the prosecutor's office of the Russian Federation directly states that:
But at the same time, you should not invent certain circumstances or distort real facts in your statements. In other words, you shouldn’t be lazy, you need to write without really thinking about whether I have the right to complain about it. As a last resort, the response letter will indicate the reason why the government agency cannot consider or satisfy your request.
Complaint to the Management Company
Obviously, the first authority you should contact is the Management Company (MC). Write a detailed statement there with the comments that do not suit you and... nothing will happen. What were you hoping for?..
