Like many low-cost airlines, Avia uses strict restrictions on the procedure for exchanging and returning air tickets. They mean the ability to return or exchange only certain travel cards, but do not forget about the exceptions prescribed in federal legislation. To change a plane ticket for the airline in question to another date, you should follow clear rules.
Non-refundable Pobeda tickets
Pobeda is a low-cost airline, that is, a low-cost company that sells air tickets very cheaply. And this is true: the minimum fare for a flight is 499 rubles. The airline has 3 tariffs in total:
- Standard: lowest price - pay only for the flight,
- Tariff Plus: take luggage up to 20 kg and choose a seat in the cabin,
- Premium fare: maximum price and a lot of possibilities - free seat selection, baggage, free change of departure day and flight cancellation.
You can cancel a ticket at any fare, but the money will be returned only to the owner of the Premium package. Moreover, here again, Pobeda will withhold a fine of 5 thousand rubles from each person flying and a penalty if you declare a refund less than a day before the departure time.
Therefore, it is not possible to issue a full refund for booked Pobeda tickets. Except for situations of forced return. Read when Pobeda will return 100% of the funds.
Warning from AK Pobeda
The airline officially warns its customers about increasing cases of fraud. People with canceled flights receive calls on behalf of Pobeda and are asked to provide their bank card information, allegedly in order to get their money back.
According to AK Pobeda, they never request bank card information . Funds are first returned to the site account account, and then, if this option is selected, to the bank account from which the ticket was originally paid for.
What we have? Victory does not refuse to refund money for tickets canceled due to coronavirus. At the same time, it indicates implausibly long waiting periods. The legislation makes it possible to try to speed up the process and return the ticket faster, and now you know what measures need to be taken to do this.
When can I return my Pobeda ticket?
Pobeda's departure time often shifts (especially on international routes) - use this as a basis for a refund and get your money in full.
An involuntary refund allows you to return non-refundable airline tickets and receive the full amount of money spent. Count on a 100% refund if:
- the plane was canceled or delayed,
- changed the flight route,
- the flight is not carried out as planned,
- no places due to overbooking,
- missed boarding due to a long security check for no reason,
- The ticket office issued the ticket incorrectly,
- stay home due to illness,
- the relative with whom I bought the ticket fell ill or died.
A few words about the low-cost airline
To make it clear why receiving funds from Pobeda is very different from similar actions of other airlines, let us briefly recall what a low-cost airline is. To put it very simply, a low-cost airline is an airline with the most inexpensive tickets .
How to achieve this. Due to the service, due to the exclusion of all additional services from the standard tariff, which leads to the need to pay extra for almost everything. And also due to non-refundable tickets . Yes, all air carriers have these, but there they represent a separate, more economical tariff. At Pobeda, all tickets are initially non-refundable, and those that can be returned (under normal conditions) are sold at a different, less favorable price.
Pobeda Airlines strongly emphasizes its connection with Aeroflot (part of the Aeroflot Group). This is true, but the low-cost airline operates according to its own rules, accepts complaints against itself, and neither Aeroflot’s standards nor an appeal to its services will help resolve the issue of Victory.
Conditions for returning a ticket: victory
Without documentary evidence, money will not be returned. Be careful and follow formalities. Save all documents, make a note about the impossibility of departure, contact the carrier.
Notify Pobeda about the cancellation of the flight within the prescribed period: at the company's ticket office - before the end of registration; by email - no later than one day before the flight. We do not recommend delaying.
Duplicate information and don’t count on chance. I sent a letter to, but did not receive a response within 24 hours - contact the hotline. Received confirmation from the call center - ask to send confirmation by email.
Keep email correspondence and all documents until you receive the money. In case of problems, describe the situation in detail in a letter to and attach all copies.
Refunds for air tickets
It is quite difficult to get your money back for a purchased ticket. This is largely due to the complex procedure, but there is a high probability of achieving positive success in your intentions.
As a rule, each airline establishes an individual procedure for carrying out such a procedure; Pobeda is no exception in this regard.
READ Conditions and procedure for replacing a ticket for another date on an S7 airline flight
The detailed mechanism of action is as follows:
- If any force majeure circumstances occur, the passenger undertakes the responsibility to notify airline representatives about this fact. This can be done using different methods, including: calling the telephone hotline, submitting an application on the official Pobeda portal.
- At the next stage, it becomes necessary to scan officially confirming documents and other certificates about the occurrence of force majeure circumstances, attaching your passport, Taxpayer Identification Number, etc.
- A corresponding application is drawn up on the official aviation portal. It already contains a form that must be filled out without any errors or false information.
- The collected package of mandatory documentation in scanned form is sent by email to the following address: [email protected]
If there is no possibility or desire to leave a corresponding request on the official Pobeda portal, you are allowed to contact the telephone hotline or one of the airline’s representative offices in person (only to the place where the ticket was purchased).
At the same time, it is worth remembering that this is a rather risky procedure, since not every locality has an official representative office of the airline, and in another region it is unlikely that they will want to consider the application.
From the above it follows that money can be returned for an unused air ticket, but only if there are compelling reasons. It is worth remembering that the procedure for returning a travel document can last up to 30 calendar days, and in some situations even more. This is especially true in the case of a transfer to a bank card that was previously used for payment.
If the purchase with subsequent exchange or change took place at the checkout, then the entire procedure takes no more than 5 minutes.
Refund of tickets due to cancellation or change of flight time by Pobeda
Officially, a refund is possible if the flight is delayed by four hours or more. But return approval is also obtained within a shorter period of 30-40 minutes. Trying is not torture!
- read our article about Pobeda flight cancellations
- receive notification of changes by email or phone,
- inform the operator about the decision to issue an involuntary refusal,
- send an email marked “forced return”,
- get approval
- wait for the money to arrive on the card,
- or get banknotes at the cash register (they will ask you to show a receipt!).
What to do if Pobeda does not return the money?
This is probably the most controversial moment. As we have already found out, the low-cost airline does not directly refuse payments, but, on the other hand, it offers a rather long wait (until June 1, 2021). If the waiting period seems unnecessarily long, there are a number of actions you can take:
- Contact the airline directly to request a refund.
- Write a complaint to Rospotrebnadzor.
- Report to the local Prosecutor's Office if a violation of the law is detected.
- Re-write the application for a refund, but this time indicating that the document is a “Request for pre-trial settlement.” This step is required to apply the next one. But often in itself it helps to solve the issue.
- File a lawsuit.
The technology for refunds for air tickets canceled due to COVID-19 is discussed in detail in this article. We can only offer readers the official form for notification of the return of funds from AK Pobeda, which must be used in case of filing a claim:
pobeda_zayavlenie
Note that:
- Indicate “forced refusal”.
- If you have not previously provided an email address, please include it in your application.
- Please fill out all fields carefully.
- Enter the amount that you can prove with documentation (check, receipt, scanned copy of the transfer, etc.).
Next, print the notice, sign, scan and send to Victory’s email address: [email protected] . Please attach to your application:
- Scans of ID cards.
- Route receipt.
Notification must be given within 90 days from the date of the canceled flight. The airline must respond to the request within 10 days. Receipt of funds is possible within 30 days from the moment Victory receives the notification.
Pobeda Airlines hotline numbers
Call the airline around the clock on holidays and weekends in three ways. Toll telephone number for any questions in Russia: +7-809-505-47-77 Do not forget to unblock access to paid lines from the operator (Cost per minute from 55 rubles to 60 rubles 17 kopecks excluding VAT).
To call from abroad: +7-499-215-23-00 To save money, call on Skype (Tarried as paid roaming according to operator tariffs).
Toll-free line for forced returns +7-499-215-47-47 From the regions, calls are paid according to operator tariffs. They will refuse to provide consultation on issues not related to forced changes.
To get answers to all your questions for free, write by email. But be patient - they respond within 7 days.
Reviews
Here are a few reviews from passengers who used the air services:
Irina, Kazan : “I flew with Pobeda on March 14, 2020.
I liked the feedback from the client in the form of SMS and emails. email about baggage rules, check-in and reminders to arrive at the airport on time. I was pleased with the communication between the aircraft commander and the passengers, not formally, as elsewhere, but with humor. The salon was clean. I’ll probably choose this company again.” Valentina, Novosibirsk : “The first flight was made in 2015, direction - Novosibirsk - Yekaterinburg and back. Everything was great, no delays, no problems with luggage, the only thing was that I sat separately and it was a bit cramped. The second flight (Novosibirsk - Krasnoyarsk and back) was in 2021, and no problems or questions arose either. We had already chosen 2 seats nearby, I sat near the porthole, no one was bothering me. Third flight in 2020: there was distrust because I had read a lot of reviews, but in the end everything went just as well.”
Andrey, Moscow : “I want to warn all potential passengers of Pobeda.” If for some reason you cannot fly, the money for your tickets will not be returned to you even at a refundable rate. Some people write about the new seats in the cabin; these are typical seats from a GAZelle route, into which a person of average build and height can squeeze with great difficulty. If your height is slightly higher than 1.5 m, it is better to fly standing. We lost money for 6 tickets because of the company!”
How to prepare documents for the return of tickets Victory due to illness
If you can’t fly for medical reasons, prepare your documents and count on a full refund for your ticket. A return due to sudden illness will be confirmed if:
- the passenger himself fell ill,
- a relative with whom the flight was planned fell ill.
If the relationship with your travel companion is not formalized, a refund will not be confirmed for both of them on the same sick leave. You will need two medical certificates.
Obtain a certificate of illness from the medical institution. Ideally, in addition to the diagnosis, the document should contain the wording “Air travel is contraindicated” on the date of departure. Check for three seals: round, triangular and rectangular - sometimes returns are approved with two.
Application for a refund for a Pobeda ticket appendix 4 STP 05 for involuntary cancellation of air transportation - download.
Collect a list of documents and send to Pobeda by registered mail:
- completed application,
- copy of passport (birth certificate for children),
- route receipts,
- original sick leave certificate or its copy certified by a notary,
- confirmation of kinship in case of cancellation due to illness of a relative: birth certificates and marriage.
About the commission
Initially, you need to understand that the opportunity to exchange air tickets appeared not so long ago - only in December 2021. However, today this can be done using any tariff plan, including Standard.
At the same time, do not forget about the size of the commission, which is relevant for each individual situation.
For example, if it is necessary to make adjustments to the departure date or route, the cost of the service is about 2 thousand rubles. If there is a need to make changes to the last name or first name, the price reaches 4 thousand rubles.
When returning a ticket, the commission amount is set individually.
Victory refund terms
As soon as you notify the carrier about the return and receive a mark or confirmation from Victory, count thirty days on the calendar - this is the deadline. Usually there are no problems with confirmed returns. In fact, the money arrives within 5 days, depending on the bank.
Postal address of Pobeda Airlines: index 108811, Moscow, Moskovsky village, Kyiv highway, 22nd kilometer, building 4.
If days have passed and the funds have not been credited, write a request to [email protected] or check the current situation with the toll-free operator +7-499-215-47-47. Remember the advice to keep all documents and screenshots until the full amount is credited.
Features of airline tickets
Pobeda tickets are divided into refundable and non-refundable . Fares are non-standardized, that is, they vary depending on the departure date and destination. The number of air tickets on each fare is limited and regulated by the carrier.
Each passenger has the right to transport 1 child under 2 years of age without providing a seat . For international flights, there is a fee for a child at a reduced rate in the amount determined by the conditions of the selected fare for the accompanying passenger.
For children from 2 to 12 years old and babies under 2 years old traveling in a separate seat on the plane, the discount does not apply.
Rules for the application of non-refundable tariffs
Non-refundable rates, including the “Basic” and “Advantage” packages, are purchased through any booking channels, including on the company’s official website.
In this case, the carrier does not make connections between its flights if they are issued with separate transportation documents . Open departure tickets cannot be purchased for non-refundable fares.
Rules for applying refundable tariffs
The “Refundable” package tariff allows you to return the ticket fee in the event of termination of the contract of carriage between the passenger and the carrier.
The company does not make connections between its flights if they are issued with separate transportation documents. It is also not possible to buy tickets with an open departure date on refundable fares.
Pobeda ticket exchange
Another way to get back at least part of the amount for your flight is to exchange your ticket. There are options here, consider which one is more profitable:
- 5000 rubles - 4 hours before the flight, change the name of the flying passenger;
- 5,000 rubles per passenger - 48 hours before the flight, change the date or route and also pay the difference between the tickets;
- at the buyer’s expense - resell the ticket to someone who wants it with re-issuance at his expense.
If your booking includes multiple flights, if you change the date, you will have to pay a fee for each segment of the route.
Now you know how to return non-refundable Pobeda tickets. And if you still decide to go on a trip, be sure to read How to carry hand luggage and luggage Pobeda.
New
In March 2021, the airline introduced a new service - the possibility of returning an air ticket. Having paid a fee of 499 rubles. the passenger has the opportunity to return the cost of a ticket purchased previously, even at non-refundable fares.
The refund applies to the cost of the ticket, as well as the cost of paid but not provided services for the transportation of baggage, provision of a seat, etc.
You can purchase a ticket refund service at any time after booking, but no later than 48 hours before the flight departure. Ordering and payment for services is made in the “Manage Booking” section on the airline website.
