Google Play Screensaver Google Play is one of the most famous game and application stores. It allows users to purchase and install a ton of different games and applications.
However, it happens that they turn out to be unnecessary, non-functional, or even purchased by mistake. And the funds have already been debited from the card... Don’t worry, in this article we will tell you in detail how to return purchases on Google Play.
Regulated reasons for refund
Refunds may be issued for individual purchases for the following reasons:
- Family group . Funds are returned to the buyer if the product in the app store was accidentally purchased by one of the group members.
- Random transaction . According to the regulations, funds can be returned for a transaction not confirmed by the user, which was carried out by a person who is not a member of the family group.
Note: upon successful acceptance of the return application, the user can request accurate information regarding the timing of receipt of funds to the linked bank card.
When making a purchase, the user may not be satisfied with the quality of the product and its content. To receive a refund, you must use one of the methods provided in this material.
For residents of the UK or the European Economic Area, individual refund conditions have been defined, which are valid from March 28, 2021.
Setting the date and time
For the device to operate correctly, the date and time must be set correctly:
- Open the Settings app on your Android device.
- Click Date and Time.
- Find the Network Date & Time and Network Time Zone functions. Check if they are enabled and follow the instructions below.
Features disabled
- Enable both settings.
- Wait a few minutes and check if the problem is resolved.
- If this doesn't help, reboot your device and check again.
Features included
In this case, try other troubleshooting methods. For example, check your Internet connection or restart your device.
How to return money to Google Play (Google Play)
To return funds, the standard Google Play functionality is used, where a special feedback form is implemented. Certain return methods have been established, as well as the time for contacting an employee - which is discussed further in the material.
⏰ How long does it take to apply?
There are fixed deadlines for each type of product:
- Purchasing an application. The regulations stipulate that funds for purchasing an application can be returned within 48 hours, but no more;
- Purchase movies, music, books or additional content. Provides the possibility of returning funds 48 hours after the transaction.
Methods
There are three main methods of refunding, each of which is described in detail in the manual.
