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We all have situations when our nerves are on edge. This is especially related to work activities. When you are under stress, it is difficult to contain your emotions. Not everyone knows what to do if the boss yells.
Many people are on edge at work.
It is common for every person to show aggression, and in small quantities it is even useful. If management crosses the line, try to re-educate him as a whole team. Do this carefully and calmly.
Why might a boss yell?
Before blaming your boss for displays of aggression, you need to understand the reasons for such behavior. It often happens that the culprits of the conflict are the employees themselves. Don't forget about a person's temperament and character.
If the boss is choleric, then screaming is a source of energy for him. It is vital for him to actively show emotions in order to regain strength.
The main reasons why a boss yells at employees:
- Bad mood. The boss also has personal problems: illness of loved ones, quarrels, health problems.
- Burnout syndrome. The manager is tired of work and needs a vacation, but due to large volumes he cannot afford it. He has lost interest in work, but he hopes for the dedication of his employees. If it is not there, the boss becomes nervous, and mental disorders actively develop.
- Low profit. A person works hard, is paid a decent salary, is offered an excellent job and prospects, but in reality the results of his activities are quite low. This is especially true for newcomers or employees without work experience. This annoys the boss, because it is important for him to get a high profit.
- Violation of labor discipline. The employee is often late, wears a dirty uniform, looks inappropriate, and is involved in unrelated matters during the workday.
There are bosses with an unbalanced psyche. They suffer from mental disorders and do not control their actions and do not know how to restrain their emotions. Due to lack of knowledge in the field of emotional intelligence, they do not know how to behave with employees in certain situations.
Burnout syndrome is also familiar to people in leadership positions.
Appeal to the Prosecutor's Office
In more serious situations, when talking does not help, the employee has the right to contact the human rights body - the prosecutor's office. Such situations include humiliation, insults, or attempts to force someone to quit.
The manager, as a citizen, in the event of a violation of an employee’s rights, will be administratively fined up to three thousand rubles.
In the complaint, the employee states:
- actual events, indicating time, place and circumstances;
- references to evidence or witnesses.
During the inspection, the prosecutor determines the validity of the employee’s claims. As a result, it refuses to satisfy the requirements or sends an order to the employer demanding that the illegal actions be stopped. Any decision of the prosecutor is contested by a higher authority or by filing a claim in court.
The period for consideration of an employee’s complaint by the prosecutor’s office is thirty days. The result is disputed in court within fourteen days. The court's decision is contested within ten days.
ATTENTION! Look at the completed sample complaint against an employer to the Prosecutor's Office:
Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues. Find out more here.
Types of bosses
To understand how to deal with a conflicting boss, you need to know what types of bosses exist. They are classified depending on the type of behavior, character, life principles.
Main types of bosses:
- Controller. Such a person controls literally everything: how many tasks the employee has completed today, how many are left, why it’s taking so long. He is always aware of all events in the office. He often sets himself as an example, but rarely praises others. He does not have the concepts of “premium” and “bonuses”.
- Timer. This is a time controller. It is important to him that employees come and leave work on time and that there are no delays from lunch break. Tasks are evaluated based on completion time. Quality fades into the background. If the work is not submitted on time, hysteria begins.
- Dictator. For such a leader, any initiative is punishable. He does not listen to the ideas and thoughts of his employees. Indifferent to staff problems. He is only interested in work, income and quality. Anger causes disrespect or disobedience from subordinates.
- Conniving. Most often he is not at work. Prefers to communicate with people who occupy high positions. If the workflow is established, then its presence or absence does not in any way affect the speed and quality of work. He is not a leader in his team. He gets irritated by large amounts of work.
- Psychologist. He is more interested in the personal qualities of workers than in their professional skills. Understands and is loyal to employees. It’s easy to ask him for a vacation, a promotion, ask for advice, he will always help and advise.
- The boss is a father. The team loves and respects him, he competently explains the reason for his unbalanced behavior. When he gets nervous, he can threaten to quit, but quickly moves away. If he considers his behavior unjustified, he can apologize.
- A tyrant boss is a combination of arrogance and power. He lashes out at people who are psychologically weaker, does not know the sense of tact, and does not know how to be polite.
Forewarned is forearmed!
Conflicts with superiors are easier to prevent than to deal with their consequences.
- Achieve a balance of interests. Conflicts with management often arise due to misunderstandings. The boss does not try to explain his position and desires to his subordinates, and the employees tolerate and silently carry out the manager’s vague tasks. Result: dissatisfaction on both sides. Look for benefits for yourself and for your superiors. Find the optimal balance of interests.
- Understand the boss. Take a closer look at the boss. By studying his habits, requirements, character traits, you will be able to avoid controversial situations and conflicts. Knowing the hidden reasons behind inappropriate behavior gives you a secret weapon in the fight against your boss's misconduct.
- Establish dialogue. People open up in communication. Through dialogue, you can convey to a person not only verbal information, but also your internal state. Surely you have seen employees who are able to calm their father-boss in anger or influence the boss - a slob. It's all about the right approach to communication, and every boss has weaknesses.
- Confidence from the first days. When you apply for a new job, show your confidence. Sadists and actors avoid confrontations with such people. Excessive confidence can unnerve a boss - a coward or a dictator. It's up to your leader how much you can raise the bar for your fearlessness.
You can find a balance in your relationship with any boss. Be more careful and don't be afraid of leadership.
What actions to take if your boss is yelling at you?
Initially, you should understand the boss. Most of the time he screams for a specific reason. At this moment, you need to understand what exactly the employee was guilty of. If the reason is really important and the employee is wrong, then he must admit his guilt. Otherwise, you need to defend your own opinion.
Don't focus on words. If you are pointed out a mistake in your work, correct it and forget about the conflict. If you take every quarrel to heart, then stress and nervous breakdowns will be a constant occurrence.
Try to distract yourself. Inhale deeply, exhale slowly. Imagine a pleasant picture in front of you. Keep calm and show your good manners. The manager will see that there is no reaction and will lose interest in such an employee. This is especially true for choleric people, who need to hear screaming, anger and see aggression in response.
Other recommendations:
- If a leader yells at his subordinates for doing something, then self-criticism will be appropriate. You need to admit that you are wrong. Try to quickly correct the error and continue to carefully check your work before submitting it.
- Monitor your boss's behavior. In situations where a leader scolds subordinates, you should observe his behavior, emotions, and facial expressions. You can analyze his speech.
- Call your boss by name. Every person loves to be addressed by name. Calls should be frequent (psychologists recommend repeating the name at least 7 times). This will calm him down and bring him to his senses.
- Record everything your boss says in a state of aggression on a voice recorder or in a notepad. Be sure to warn him about this. The victim's job is to slow down. When the boss realizes that everything he says is being documented, he will begin to control his speech.
- Use one neutral phrase. It should show the employee’s neutral attitude towards humiliation at work.
If the director yells at all the employees during a meeting, think of something positive. If he says something really important, it is better to listen to him.
If your boss is constantly nagging, try having an open conversation with him. Forget about rudeness, reproaches and shouting. This is a bad tactic. Ask what needs to be done to reduce the number of conflict situations. Try to submit all assignments on time and do them efficiently. Then the relationship with the boss will improve, and the nervous system will be in order.
How to prove the fact of insult
But in order for the inspection to be completed successfully, along with the application it is necessary to provide evidence of the manager’s unlawful behavior, the presence of insults expressed in an indecent form or containing a threat to life and health. They could be:
- audio recordings;
- video recordings;
- documentation;
- witness's testimonies.
You can record insults on a tape recorder, you can print out email correspondence or copy written documents, you can invite witnesses and invite them to document their testimony in writing.
When making applications, you need to indicate not only information about the company and yourself, but also provide the authorities that will conduct the inspection with the contact information of the manager.
What not to do when your manager is angry
Humiliating someone who is yelling is a bad decision.
If an employee is reprimanded for no reason, you should remain calm. No humiliation, apology or self-deprecation. Explain your position to your boss and remind him of your advantages.
Don't go into higher tones. The best position is neutral.
Other tips:
- don't get personal;
- do not allow yourself to be shouted at for no reason;
- don't be rude;
- do not threaten to resign at your own request.
Do not Cry. This is a manifestation of weak character and low stress resistance.
Don't try to cheer up your boss with a joke or funny story. This may make the situation worse. Listen carefully and talk calmly.
If manifestations of aggression are rare, then you should not pay much attention to it.
What can you do before contacting government agencies?
If an employee does not seek to leave his job, abuse by the employer is possible.
Nevertheless, most large organizations provide mechanisms for resolving conflict situations between employees and management:
- trade unions of workers. This body considers requests from employees and makes a binding decision regarding the employer;
- trade unions of industry workers. Formed in the regions, they also consider requests from representatives of the profession;
- if the organization has a labor dispute commission, the employee has the right to file a complaint about a violation of rights.
Important! The employer pays wages to union members and has direct influence on their decisions. So, to resolve serious issues, you should contact government agencies.
Are there any criminal penalties for such behavior?
Employees often wonder whether a boss has the right to yell at a subordinate. There is currently no legislation that would confirm or refute such an action. But there is an article for libel.
She confirms that the director is responsible for humiliation at work. It states that for slander or dissemination of false information, a person must pay a fine of up to 50 non-taxable minimum incomes of citizens. Another outcome is community service for up to 2 years or correctional labor for up to 1 year.
This is especially true for a director who publicly mocks his subordinates. If such incidents occur frequently, the best solution is to record them on video or a voice recorder.
Keep your distance from the director
Even if you and your boss are friends, don’t bring this into work.
There he is the boss, and you are the executive subordinate.
These boundaries cannot be violated - a familiar attitude will harm both.
- You - because the team will label you “favorite”. Colleagues will no longer treat the boss's friend as an equal. And this means gossip, conflicts and an unwillingness to take your achievements seriously.
- For the boss, familiar relations in the workplace threaten him with loss of status. Subordinates must be equal to each other. Then they perceive criticism and praise sensibly, without doubting the leader’s objectivity.